PMBOK指南(第5版)第十章习题

1.Youareworkinghardtobeanexcellentprojectmanager.Butyoufoundthatyouhaveatendencytocomeupwithadecisiononyouownjudgment.Ifyouwishtoapproachanissuebystandinginothers’shoes,whatshouldyoudo?A.EmpathiclisteningskillsB.SpeakingskillsC.PresentationskillsD.Activelisteningskills1.你在努力成为一个优秀PM，你发现自己习惯直接下结论。你想多从别人角度看问题，应该开展哪项技能？A.换位的倾听技巧B.演说技巧C.演示技巧D.积极倾听技巧2．TheMOSTlikelyresultofcommunicationblockersisthat:A.theprojectisdelayed.B.trustlevelisenhanced.C.conflictoccurs.D.seniormanagementisdispleased.2.沟通出现障碍时最可能的结果是：A．工程被延迟B．增强了信任C．出现冲突D．高级管理层很生气3.Whatisoneofthemostimportantskillsaprojectmanagercanhave?A.NegotiationskillsB.InfluencingskillsC.CommunicationskillsD.Problem-solvingskills3.工程经理应该具备的最重要的技能是以下哪一种技能？A．谈判B．影响C．沟通D．解决问题4．HowmuchofProjectManager'stimeisspentonCommunication?A.50%B.90%C.30%D.40%--60%4.工程经理花在沟通上的时间占多少?A．50%B.90%C．30%D．40%一60%5．Projects,bytheirnature,requiresthat:A．Communicationsbelimitedtofactsregardingtheproduct,schedule,quality,andcostB．CommunicationsbecloselycontrolledsothatcompetingprojectmanagerswillnotgetanunfairadvantageC．Theprojectmanagerbethefocalpointofcommunicationsbetweenthecustomer,topmanagement,linemanagers,andprojectpersonnelD．Allprojectreportsaresharedexternallyandinternally5.工程的特性要求:A．沟通局限于有关产品、进度、质量和本钱的事实B．应当严格控制沟通，以便不让竞争的工程经理得到不公正的优势C．工程经理是客户、高级管理层、职能经理和工程成员之间沟通的焦点D．所有工程报告部要在内部和外部共享6．Whenaprojectmanagerisengagedinnegotiations,non-verbalcommunicationskillsareof:A.littleimportance.B.majorimportance.C.importanceonlywhencostandscheduleobjectivesareinvolved.D.importanceonlytoensureyouwinthenegotiation.6.当一位工程经理在谈判时，非口头沟通技巧：A．不怎么重要B．很重要C．只有当谈判中包括本钱和进度目标时才重要D．只有当确定你赢得谈判胜利时才重要7．Filteringisaconceptthatoccurswhen:A．atechniqueusedinconjunctionwithaprojectcommunicationplanB．thesupervisorperformsverificationanddocumentationoftheresultsofacommunicationsmessageC．alargeportionofthemessagewaslostinupwardordownwardcommunicationsbetweenasubordinateandsupervisorD．AandB7.过滤是何时发生的一个概念:A．是和工程沟通方案一起使用的一个技术B．当监督人对一个沟通讯息的结果进行核实和归档时C．在下级与上级之间的向上或向下沟通中，丧失了讯息的大局部D．A和B8．Ateammemberviolatedthegroundrulethefirsttime.Whattypeofcommunicationmethodwilltheprojectmanagerusewiththeteammember?A.Formalverbal.B.Formalwritten.C.Hallwaydiscussion.D.Informalwritten.8.一个团队成员第一次违反了根本规那么。工程经理对他应该采用什么类型的沟通方法？A.正式口头B.正式书面C.走廊交谈D.非正式书面9．Ateammemberviolatedthegroundrulethesecondtime.Whattypeofcommunicationmethodwilltheprojectmanagerusewiththeteammember?A.Informalverbal.B.Formalwritten.C.Hallwaydiscussion.D.Informalwritten.9.一个团队成员第二次违反了根本规那么。工程经理对他应该采用什么类型的沟通方法？A.非正式口头B.正式书面C.走廊交谈D.非正式书面10．Whichofthefollowingistrueregardingcommunicationwithinaprojectenvironment?A．Theprojectmanagermustassumetheprimaryburdenofresponsibilitytoensurethatmessagessenthavebeenreceived.B．Effectivemeetings,awarroom,andatightmatrixpromoteeffectivecommunicationC．Ifaprojectconsistsof12people,48potentialchannelsofcommunicationexist.D．Mostprojectmanagersspend30percentoftheirworkinghoursengagedincommunication.10.在工程环境下，以下有关沟通的论述哪一个是正确的:A．工程经理必须承当主要责任，以确保发出的讯息已经收到B．有效的会议、"作战室"和紧密型矩阵可以促进有效的沟通C．如果一个工程由12人组成，那么存在42个潜在的沟通渠道D．大多数工程经理花费30%的工作时间用于沟通11．Underaselleragreement,formal,writtencorrespondencewiththesellerisrequiredwhen:A.changetotheprojectisissued.B.meetingwiththeseller’smanagementisheld.C.sellerisaskedforsupportinginformation.D.thereisafollowuptoaconversation.11.根据提供商的协议，正式的，与提供商之间书面信件沟通在何时被要求？A．工程的变更被发布B．会见提供商的管理层时C．提供商要求支持信息时D．深入沟通时12．Formal,writtencorrespondencewiththecustomerisrequiredwhen:A.defectsaredetectedB.thecustomerrequestsadditionalworknotcoveredundercontractC.TheprojecthasascheduleslippageD.theprojecthascostoverruns12.在以下哪种情况下需要与客户进行正式的书面通信A．检查出了缺陷B．客户要求合同没有包括的额外工作C．工程进度拖延D．工程有本钱超支13．Thereengineeringprojectstartedinanorganizationof5,000employees.Theprojectteamiscomposedofeachrepresentativefromeachorganization.ThebestwaytoidentifyandsatisfyprojectinformationneedsofstakeholdersisA.CommunicationmanagementPlanB.CommunicationandResponsibilityMatrixC.StaffingandresourcemanagementPlanD.OBS13.在一个有5000名雇员的组织中开始进行一个重组工程。工程队伍由每个组织单位中一名代表组成。识别和满足利害关系者对工程信息需求的最好方式是:A．沟通管理方案B．沟通和责任矩阵C．人员分配和资源管理方案D．组织分解结构(OBS)14．Extensiveuseof___communicationismostlikelytoaidinsolvingcomplexproblems.A.verbalB.writtenC.formalD.non-verbal14.广泛使用〔〕沟通很可能有助于解决复杂问题。A．口头B．书面C．正式D．非口头的15．Theprojecthasaproblemwithpersonnelperformance.Thisisbesthandledthrough:A.FormalwrittencommunicationB.FormalverbalcommunicationC.InformalwrittencommunicationD.Informalverbalcommunication15.工程人员表现存在问题、这种问题最好通过以下哪种方法解决，A．正式的书面沟通B．正式的口头沟通C．非正式书面沟通D．非正式口头沟通16．Inperson-to-personcommunication,messagesaresentonverballevelsandnonverballevelssimultaneously.Asageneralrule,whatpercentageofthemessageactuallyissentthroughnonverbalcues?A.5%-15%B.20%-30%C.40%-50%D.Greaterthan50%16.在人对人的沟通中，讯息同时通过口头和非口头传送．作为一个一般规那么，通过非口头暗示传送的讯息占多少百分比:A．5%＿15%B．20%＿30%C．40%＿50%D．高于50%17．Communicationunderacontractshouldtendtoward:A.FormalwrittencommunicationB.FormalverbalcommunicationC.InformalwrittencommunicationD.Informalverbalcommunication17.按合同进行的沟通应当趋向于:A．正式的书面沟通B．正式的口头沟通C．非正式书面沟通D．非正式口头沟通18..Feedbackis:A.Acknowledgementthatamessagewasreceived.B.Agreementwiththemessage.C.Alwaysreceived.D.Aninefficientwasteoftime.18.反应是：A.确认信息被接收B.同意该信息C.总能被接收到D.无效的并且浪费时间19．Thecriticalelementinaproject'scommunicationsystemisthe:A.progressreportB.projectdirectiveC.projectmanagerD.customer19.工程沟通系统中的关健要素是:A．进展报告B．工程指示C．工程经理D．客户20.StacyneedstodevelopaCommunicationsManagementPlanforherproject.Whichofthefollowingisatoolortechniquethatwillhelpherwiththattask?A.CommunicationsManagementPlanB.CommunicationsRequirementsAnalysisC.ProjectScopeStatementD.CommunicationsSkills.20.Stacy需要为她的工程制定沟通管理方案。下面哪个工具或技术会对她的工作有帮助？A.沟通管理方案B.沟通需求分析C.工程范围说明书D.沟通技能21.Upanddowntheorganizationandwithpeersarewhatdimensionsofcommunication?A.Internalandexternal.B.Verticalandhorizontal.C.InternalandIntra-team.D.Globalandlocal.21.组织上下级和同级之间沟通属于哪种沟通？A.内部和外部的B.垂直的和水平的C.团队内部的和团队间的D.全局的和局部的22.Internationalactivitiesanddiversestakeholdersareapartofmoreprojectsthanever.Becausetheobjectivesoftime,cost,andperformancemaybeinterpreteddifferentlyforthesetypesofprojects,kickoffmeetings(eventhoseconductedelectronically)areespeciallyimportant.AllthefollowingareobjectivesofthekickoffmeetingexceptA.EstablishingworkingrelationshipsandstandardformatsforglobalcommunicationB.ReviewingprojectplansC.EstablishingindividualandgroupresponsibilitiesandaccountabilitiesD.Discussingspecificlegalissuesregardingthecontract22.现在的工程比以往的工程牵扯到更多的国际合作和形形色色的干系人。因此，如果没有在工程进行之前统一大家的理解，那么对工程的时间、本钱和业绩方面的目标可能会出现各种各样的解释，所以工程发动大会是非常重要的(即使是通过多媒体的形式召开的发动大会也是具有重要的意义)。以下各项中，哪一项不属于发动大会的目标?A.确立工程各局部的沟通关系和标准形式B.审阅工程方案C.确定个人和小组的责任和义务D.讨论与合同有关的、具体的法律问题23.Toaprojectmanager,whatisdisadvantageofprogressreportsoverwatchingwhatisgoingoninaprojectaskingquestions,andassistingteammembers?A.Progressreports,includeinformationfromalltheteam.B.Progressreportsincludeinformationfromstakeholders.C.Progressreportsgenerallyshowproblemsaftertheyhaveoccurred.D.Progressreportssupplyinformationabouttrends.23.对于工程经理而言，阅读进展报告同实地观察工程情况、询问问题并协助团队成员的工作相比，有什么不利之处？A．进展报告包含所有团队成员提供的信息。B．进展报告含干系人提供的信息。C．进展报告一般在事发后显示发生的问题。D.进展报告提供趋势方面的信息。24．AllthefollowingareexamplesofinformalwrittencommunicationexceptA.Engineers'notesB.E-mailmessagesC.TheprojectmanagementplanD.AandB24.以下各项哪一项不是非正式书面沟通的例子;A．工程师的笔记B．电子邮件信息C．工程管理方案D．A和B25.Thecurrentupdatetothescheduleperformancereportshowsnoschedulevariance.Baseduponthisreport,youtelltheclientthantheprojectisontime.However,yourteammembersknowthatyoujustmissedamajormilestoneandtheprojectwillnotmeetisstartupdate.Thisisanindicationofpoor:A.TeamtrustB.ScopemanagementplanningC.PlancommunicationsD.Scheduleplanning25.最新绩效报告显示某工程无进度偏差,基于该报告,你告诉客户该工程按时运行,然而团队成员很清楚：工程刚刚错过一个主要的里程碑，不可能按期启动。这说明欠缺：A.团队信任B.范围管理规划C.规划沟通D.进度规划26.Abosscalledaprojectmanagerandaskedforanewreport.Astheprojectmanageranalyzedtheinformationneeds,hedidnotthinkthatthebossneededsuchinformation.Whatshalltheprojectmanagerdo?A.Findthemosteffectivewaytoprovidetherequestedinformation.B.Sucharequestmayberejectediftheinformationvalueislow.C.Requestadditionalresourcesandcostnecessaryforadditionalinformation.D.Haveateammeetinginordertounderstandthebackgroundoftheboss’srequest.26.老板打给工程经理索要一份新的报告。工程经理分析了他的信息需求以后，认为老板不需要这样的信息。工程经理应该怎么做？A.找到最有效的方法，提交老板所需要的信息B.如果信息价值很低，这样的请求可以拒绝C.申请额外的资源和本钱，为老板编制额外的信息D.召开团队会议来了解老板所要求的信息背景27.Edneedstocompresshisprojecttimeline,soheincreaseshisteamsizetoaddresourcestosomecriticalpathactivities.Whatelsemustchange?A.WBSB.CommunicationsManagementPlanC.ProjectCharterD.Crashingtheproject.27.爱德华需要压缩他的工程进度，因而他扩大他的团队，为关键路径活动增加资源。除此之外，还需要修改？A.WBSB.沟通管理方案C.工程章程D.赶工28.Astheleaderofaprojectteam,theprojectmanagermayberequiredtoassessthecompetenciesofhisorherteammembers.Occasionally,someweaknessesorareasforimprovementwillbeidentified.Theprojectmanagershould:A.Communicatethoseweaknessesandestablishaperformanceimprovementprogram.B.Removeanyteammemberswhohavedemonstratedweaknessesincriticalknowledgeareas.C.Hireadditionalresourcestocompensateforweakareas.D.Waitfortheteammembertofailinanassignmenttojustifytermination.28.作为一个工程团队的领导，工程经理需要评估团队成员的能力，有时，发现一些需要改善的弱点，工程经理应该：A.就弱点沟通并建立绩效改善方案B.剔除那些在关键知识领域有弱点的成员C.雇用额外的资源以补偿薄弱环节D.等待团队成员在任务中失败以便有理由终止雇用29．YouhavedecidedtoorganizeastudygroupofotherprojectmanagersinyourorganizationtohelpprepareforthePMPexam.EveryoneishighlymotivatedtoearnthecredentialbecausetheCEOhasdecidedtopaya$5,000bonustoeachpersonwhobecomescertified.Whattypeofcommunicationareyouemployinginyoureffortstoorganizethisgroup?A．HorizontalB．VerticalC．FormalA．External29.你决定要在公司中组建一个PMP考试的学习小组，邀请公司内部其他的工程经理一起参加，以此帮助大家更好地准备这次考试。由于公司总经理已经决定要奖励每个通过考试的人5000美元，所以每个人都有了很强的动力要通过考试。那么，在组织这个学习小组的过程中你要采用什么类型的沟通方式呢?A．水平型B．垂直型C．正式型D．外部型30.Youaremanagingaprojecttodevelopnutritionalsodaforthe“under20〞market.Youhaverecentlyheardthattheclientcallsyourprogressreportsthe“CodeofCrap〞becausetheyseemtobewritteninaforeignlanguageandincomprehensible.Thissituationcouldhavebeenavoidedby-A.InformingtheclientatthestartoftheprojectofthetypesofreportstheywillreceiveB.UsingriskmanagementtechniquestoidentifyclientreportsC.HiringanexpertreportwritertopreparestandardreportsD.Developacommunicationplan30.你管理一个面向20岁以下市场的营养饮料的开发工程，你最近听说客户把你的进展报告称为“天书〞，难以理解。这种情况可以通过什么来防止：A.在工程开始的时候告诉客户他们将收到的报告类型B.使用风险管理技巧来识别客户报告C.雇佣专家来撰写标准报告D.制定一个沟通方案31.Whichofthefollowingismostappropriateforface-to-facecommunication?A.ProvidingapermanentrecordofkeyprojectdecisionsB.AddressingnegativebehaviorofoneofyourprojectteammembersC.EncouragingcreativethinkingofprojectteammembersD.Askinginformationquestionsofkeyprojectstakeholders31.有很多沟通的方法，以下哪种情况适合“面对面〞的沟通？A.提供一个关键工程决策的永久记录时B.针对一个团队成员的负面行为时C.鼓励团队成员的创新思维时D.询问关键干系人信息时32.Aprojecthasseveralteams.TeamAhasrepeatedlymissedseveraldeadlinesinthepast.ThishascausedTeamBtohavetocrashthecriticalpathseveraltimes.AstheprojectleaderforTeamB,youshould_____A.MeetprojectmanageraloneB.MeetleaderofteamAC.MeetsponsorD.MeetprojectmanagerandleaderofTeamA32．一个工程由几个团队组成，小组A在过去曾屡次在最后期限前没有完成任务，这导致小组B好几次不得不对关键路径赶工。作为B组工程领导,你应该______A.单独会见工程经理B.会见小组A的领导C.会见发起人D.会见工程经理和小组A的领导33.Youhaveaprojectteamconsistingofpeoplefromfourcountries.Theprojectisveryimportanttothecompanyandtheprojectmanagerisconcernedaboutitssuccess.Thelengthoftheprojectscheduleisacceptable.Whattypeofcommunicationmethodsshouldyouuse?A.InformalverbalB.FormalwrittenC.FormalverbalD.Informalwritten33.你的工程团队来自四个不同的国家。工程对于公司非常重要，工程的工期是可以接受的。在选择沟通方法上，你应该使用：A.非正式口头B.正式书面C.正式口头D.非正式书面34．Barrierscaninfluencecommunicationwhensendingorreceivinginformation.WhichofthefollowingisNOTabarrier?A.PrejudicesB.AttitudesandemotionsC.PersonalitiesandinterestsD.Feedback34.当发送或接收信息时，沟通障碍可以能会影响沟通效果。下面哪项不属于沟通障碍？A.偏见B.态度和情绪C.人身攻击与兴趣D.反应35.Theprojectstatusmeetingisnotgoingwell.Everyoneistalkingatthesametime,therearepeoplewhoarenotparticipatingandmanytopicsarebeingdiscussedatrandom.Whichofthefollowingrulesforeffectivemeetingsisnotbeingadheredto?A.CourtesyandconsiderationofeachotherB.SchedulemeetingsinadvanceC.HaveapurposeforthemeetingD.Createandpublishanagenda35.工程状态会议进展不顺，每个人都在讲话，有人不参与会议，许多议题随机讨论。以下哪个是有效会议规那么而未被遵守？A.相互谦恭和体谅B.提前制定会议日程C.有明确的开会目的D.制定公布会议议程36.Yourprojectiswellintotheexecutionphaseandremainsontime,onbudgetandonspecification.Thismorning,yourprojectsponsorcalledtoexpressconcernabouttheproject.Basedontheschedulebaseline,theprojectshouldbenearingimplementation,butthesponsordoesnotknowthecurrentstatusoftheproject.Youremindthesponsorthatyourteamproducesadetailedstatusreportweeklyanddistributesitviae-mail.Thesponsorindicatesthate-milistooimpersonalandverbalupdatesarepreferred.Thissituationsuggestsproblemswithwhichofthefollowingprojectmanagementprocesses?A.PlancommunicationsmanagementB.ManagementcommunicationsC.ControlcommunicationsD.Stakeholdermanagement36.工程顺利进入到执行阶段，按时、在预算内并符合标准。今天早上，工程出资人来电话表示担忧。基于进度基准，该工程接近执行阶段，但该出资人不清楚工程目前状态。你提醒他你们团队每周出一份详细的工程状态报告并通过电子邮件发送。该出资人表示电子邮件太没人情味而喜欢口头确认。这一现象说明以下哪个管理过程出了问题？A.规划沟通管理B.管理沟通C.控制沟通D.利害关系都管理37.AprojectmanagerhasjustbeenassignedateamthatcomesformanycountriesincludingBrazil,China,theUSandBritain.WhatisherBESTtoolforsuccess?A.TheResponsibilityAssignmentMatrix(RAM)B.TheteleconferenceC.TeamcommunicationwiththeWBSD.Communicationandwelldevelopedpeopleskills37.一名工程经理刚刚负责一个团队，该团队成员来自包括巴西、中国、美国和英国在内的许多国家。以下哪项是她取得成功的最正确工具？A.职责分配矩阵B.远程会议C.团队信息沟通工作分解结构D.沟通和良好有人际关系技巧38．Aprojectteamwascomposedof5member.fivemoremembersadditionallyjoinedtothisteam.whatarethecommunicationchannelsadded?A.6B.35C.2timesD.2038.工程团队原来有5个成员。现在新增加5个。沟通渠道增加了多少？A.6条B.35条C.2倍D.20条39．Youpreparedanintegratedprojectplanandaprojectschedule.Yousubmittedittothesteeringcommittee,anditwasapproved.Keystakeholdersacceptedtheplan.Itistimetodistributeit.BoththeprojectplanandscheduleshouldbedistributedtoA．AllstakeholdersintheperformingorganizationB．AllprojectstakeholdersC．Projectteammembersandthe'projectsponsorD．Peoplenotedinthecommunicationsmanagementplan39.你在准备一个综合工程方案和一个工程时间表。你将它们提交给筹划指导委员会，并得到了批准。有关各方也接受了方案。现在是分发这些方案的时候了。工程方案和时间表应该分发给:A．组织中执行工程的所有有关各方B．工程所有的干系人C．工程小组成员和工程发起人D．在沟通管理方案中指明的人40.Aprojectteamhasmembersin4differentlocationswithvaryinginformationsystems.Theprojectmanagerworkswiththeprojectteam.Todeterminehowprojectinformationwillbedistributed,thesemethodsaredetailedinwhichdocument?A.OverallprojectplanB.ActivitydefinitionC.CommunicationmanagementplanD.Staffingmanagementplan40.工程团队成员工作在具有不同信息系统的四个地方，工程经理与这些成员一起工作，要想确定如何发布工程信息，以下哪个文件中详细描述了信息发布方法？A.工程总体方案B.活动定义C.沟通管理方案D.员工管理方案41.Aprojectlosesacontractorinthemiddleo