(西餐英语)Module Two Unit 2 Seating the Guests引客入座

UnitTwo

SeatingtheGuestsStandard:Thetable-seatingplanistheco-ordinatingtoolfortheentirerestaurantandshouldbeaccuratelyfilledoutandutilisedduringtheserviceperiod.Thetable-seatingplanmustmarkoutsmoking,non-smokingareaandtablenumbers.

餐厅座位图必须是清晰的，并且一定要标有台号并划分出吸烟区/不吸烟区。利用座位图方便领位快速为客人找出可提供的座位，及时让客人用餐。Procedures:

Usingtherestaurantreservationsbookwriteeachreservationontotheseatingplaninatimeorder.Recordanyspecialrequirementsontothesheet,includingsmoking/nonsmokingarea,tablerequest,privateroomrequest,cakes,babychairetc.根据预订本，只限用铅笔在座位图上标出有预订的餐台，并注明其特殊要求。如“儿童椅、特殊菜肴和预订蛋糕”等。Allocateseatingtoguestsrequestingparticulartablesfirst,anytableswithphysicallychallengedguests,thenthoserequiringlargergroups,wheretablesneedtobecombined.Wheretablesmustbejoined,marktheseonthefloorplan.根据客人的要求安排座位，遇到特殊的客人要给予特殊的照顾。如果有团队客人拼台或其它要求要在台图上标注。Trytoallocatetheguestarrivalindifferentsectionssothatguestsarrivingatthesametime,preventtheservicepersonnelbecomingoverworked.Ifthisisnotpossibleduetotablerequests,informCaptainsothathecanprovideassistancetotheassociates.当客人同时到达时领位员应合理安排座位，不要使一个区域工作量太重。如果是不可避免的必须通知领班，由领班调配人手，帮助当职服务员。Markthereservedtablesusingcoloredhighlighters,usingadifferentcolorforthoseguestsarrivingearlierinthemealperiodandadifferentcolorforlaterarrivals.Thiswillallowyoutopossiblytaketwosettingsattheonetable.用不同颜色的笔标出早到和晚到的客人所座台号，以便于帮助你在一张台上安排两次客人用餐。Iftheseatingplanchangesduetoadditionalorcombinedtables,marktheseontheseatingplan.如果座位有加人或拼台，要在座位图上标出。PasstheseatingplanontotheCaptainsotheycanallocatesectionsandbrieftheassociatesontheirguests.Associatesstationallocationsshouldalsoberecorded.在开例会时，把座位图转交给领班，领班可以根据座位图安排员工，并告知员工预定的细节。同时,也要将每个服务员的服务区域标出。Keeptheseatingplanatthehostessstationatalltimeduringthemealperiodtoallowefficientseatingoftheguests.座位图要始终放在领位台上，方便领位带客。Whenaguestarrives,marktheirnameontheseatinglistandcrossthehighlightedareaforthattabletoindicatethearrivalofthatguest.当有预定客人到达时要在座位图上用有色笔标出，并在该台上面划出，证明此台客人已到。Whencheckingatableofftheseatingplan,notethenameoftheservicepersonworkingontheirtable,soproperintroductionscanbemadetotheassociatesmember.根据座位图巡台时，注意每个区域服务员的姓名，以便正确的信息给正确的服务员。Ifawalkin(aguestwithoutareservation)arrives,theseatingplanmustbeconsultedbeforeescortingthemtotheirtable.Iftablesneedtobecombinedpriortothemtakingtheirseat,askthemtohaveaseatinthelobbywhiletheirtableissetup.如果无预定的客人到来时，在引领他们去餐台前。仔细查看座位图。如果客人数目很多需要拼台或加位，要与客人商量可否在大堂吧等候片刻，并确保知道客人的姓名。Recordontheseatingplanandmarkthetablemarkedwiththeappropriatehighlightertoindicateithasbeentaken.无预定客人一定要在座位图上标出，以便知道此台以有客人。Ifaguestsaskstobeseatedinadifferentlocation,thismustbecheckedandchangedontheseatingplansothatfutureguestscanbeseatedaccordingly.如果客人要求坐在不同的区域，一定要在座位图上改动，否则会影响后面的工作，误带客人。Shouldaguestnotarrivefortheirreservationatthedesignatedtime,holdthetablefora15minuteperiod,theseatingplanshouldbenotedsoacourtesycallcanbemadetofindoutthereasonwhytheguest,didnotshow.如果有预定的客人没来要在座位图上标出，并在超出预定时间15分钟后礼貌地给客人打电话，找出原因。ThestepstoseatguestsGreettheguestAsktheguestifhehasareservationwiththerestaurant.Leadtheguestswiththereservationtothebookedtable.引座的具体技巧：

(1)根据客人的人数安排相应的地方，使客人就餐人数与桌面容纳能力相对应。这样可以充分利用餐厅的服务能力。(2)酒店的引座应当表现出向客人诚意的推荐，在具体的引座、推荐过程中应当尊重客人的选择，使双方的意见能很好地结合起来。

(3)第一批客人到餐厅就餐时，可以将他们安排在比较靠近入口或距离窗户比较近的地方，使后来的客人感到餐厅人气旺盛，构造出热闹的氛围，避免给客人留下门庭冷落的印象。(4)对于带小孩的客人，应尽量将他们安排在离通道较远的地方，以保证小孩的安全，同时，也利于餐厅员工的服务。(5)对于着装鲜艳的女宾，餐厅可以将其安排在较为显眼的地方，可以增加餐厅的亮色。(6)对于来餐厅就餐的情侣，可以将其安排在较为僻静的地方。(7)餐厅经营高峰时，引座员工要善于作好调度、协调工作，灵活及时地为客人找到位置，掌握不同桌面客人的就餐动态。迎宾入席基本应对Howmanypersons,please?Wherewouldyouprefertosit?I’llshowyoutoyourtable.Thisway,please.Isthistablefine?/Howaboutthistable?Awaitresswillcomesoontotakeyourorder.迎接有预约的客人Doyouhaveareservation,Madam?Whomadethereservation,please?Justamoment,please.I’llhavealookatourreservationbook.Wewereexpectingyou.I’llafraidthatweletanotherguestsitatyourtablesinceyoudidnotarrivalatthereservedtime.Wouldyoumindwaitinguntilitisfreeorwouldyoupreferanothertable?请客人等候Wecanseatyouverysoon.I’msorry,butthereisnotableavailablejustnow.Wouldyoucaretowait?Itmaytakeabout15minutes.Couldyouwaitinlineuntilatableisfree,please?I’msorrytohavekeptyouwaiting.Idoapologizeforthedelay.Yourtable’sreadynow.餐桌安排I’mafraidwecannotseatyouatthesametable.Wouldyoumindsittingse