ISO90012015QMS官方英文简介

ISO9001:2015

WhatisISO9001?ISO9001isastandardthatsetsouttherequirementsforaqualitymanagementsystem.Ithelpsbusinessesandorganizationstobe

moreefficientandimprovecustomersatisfaction.Anewversionofthestandard,ISO9001:2015,hasjustbeenlaunched,replacingthepreviousversion(ISO9001:2008).Whatisaqualitymanagementsystem?A

quality

management

system

is

a

way

of

defininghow

an

organization

can

meet

the

requirements

ofitscustomers

andotherstakeholders

affectedby

its

work.

ISO

9001

is

based

on

the

idea

of

continual

improvement.

Itdoesn’tspecify

what

the

objectives

relating

to

“quality”

or“meeting

customer

needs”

should

be,butrequiresorganizations

to

define

these

objectivesthemselves

and

continually

improve

their

processesin

order

to

reach

them.WhoisISO9001for?ISO

9001

is

suitable

for

organizations

of

all

types,sizesand

sectors.Infact,oneofthekeyimprovementsofthenewlyrevisedISO

9001:2015wastomakeitmoreapplicableandaccessible

to

all

types

of

enterprises.Smallercompaniesthatdonothavestaffdedicatedtoqualitycanstillenjoythebenefitsofimplementingthestandard–ISOhasmanyresourcestoassistthem.Whatbenefitswillitbringtomy

businessororganization?

Implementing

a

quality

management

system

will

help

you:Assess

the

overall

context

of

your

organization

todefine

who

is

affected

by

your

work

and

what

theyexpect

from

you.

This

will

enable

you

to

clearlystate

your

objectives

and

identify

new

businessopportunities.Put

your

customers

first,

making

sure

youconsistently

meet

their

needs

and

enhance

theirsatisfaction.

This

can

lead

to

repeat

custom,

newclients

and

increased

business

for

your

organization.ISO9001:benefitsWork

in

a

more

efficient

way

as

all

your

processeswill

be

aligned

and

understood

by

everyone

in

thebusiness

or

organization.

This

increases

productivityand

efficiency,

bringing

internal

costs

down.Meet

the

necessary

statutory

and

regulatoryrequirements.Expand

into

new

markets,

as

some

sectors

andclients

require

ISO

9001

before

doing

business.Identify

and

address

the

risks

associated

withyour

organizationWhywasISO9001revised?

AllISOstandardsarereviewedandrevisedregularlytomakesuretheyremainrelevanttothemarketplace.ISO

9001

has

been

updatedto

takeintoaccountthedifferentchallengesthatbusinessesnowface.For

example,

increased

globalization

has

changed

the

way

we

dobusiness

and

organizations

often

operate

more

complex

supplychains,andthere

are

increasedexpectations

from

customers.

ISO

9001

needstoreflect

these

changesin

order

to

remain

relevant.Whatarethekeyimprovements?

StructureISO

9001:2015

now

follows

the

same

overallstructure

as

other

ISO

management

system

standards

(High-Level

Structure),

making

it

easier

for

anyone

using

multiple

management

systems.

SeeAnnex

SL

of

ISO/IEC

Directives

Part

1

(the

rulesfor

developing

ISO

standards)forfurtherinformation.Focusonrisk-basedthinkingThis

has

always

been

part

of

the

standard,butthe

newversion

gives

it

increased

prominence.More

informationcan

be

found

on

the

Website

run

by

ISO/TC

176/SC

2,

the

group

of

expertsbehind

the

standard

(www.iso.org/tc176/sc2/public).Whatbenefits

doesthe

newversionbring?

The

new

version

of

the

standard

brings

the

user

a

number

of

benefits.ISO

9001:2015:Puts

greater

emphasis

on

leadership

engagementHelps

address

organizational

risks

and

opportunitiesin

a

structured

mannerUses

simplified

language

and

a

common

structure

and

terms,particularly

helpful

to

organizations

using

multiple

management

systemsAddresses

supply

chain

management

more

effectivelyIs

more

user-friendly

for

service

and

knowledge-basedorganizationsShouldIbecertifiedtoISO9001?Certification-whenanindependentcertification

body

audits

your

practicesagainsttherequirementsofthe

standard–isnotarequirementofISO

9001,butis

a

way

of

showingstakeholders

that

you

have

implemented

the

standard

properly.For

somecompanies,

third-party

certification

may

be

a

requirement.

For

example,

some

governmentsor

public

bodies

may

only

contractsuppliers

that

have

been

certified

to

ISO

9001.ISO

does

not

performcertification.

For

more

informationabout

the

certification

process,

seewww.iso.org

andthepublicationISO

9001:2015

–How

to

use

it.HowdoIgetstartedwithISO9001:2015?

KeytipsTip1–Defineyourobjectives.Whydoyouwanttoimplementthestandard?Tip2–Ensureseniormanagementisonboard.Itiscrucialthateveryoneissupportiveoftheinitiativeanditsobjectives.ThepublicationsReapingthebenefitsofISO9001andISO9001:Debunkingthemythsmayhelpwiththis.Tip3–Identifyyourorganization’skeyprocessesformeetingyourobjectivesandcustomers’needs.Withineachoftheseprocesses,ensureyouunderstandyourcustomers’requirementsandcanguaranteethatthesearemet.Thiswillformthebasisofyourqualitymanagementsystem.ExamplesofsuccesswithISO9001

ISO

9001

is

used

successfully

all

over

theworld.

In

2013

alone,over

one

million

certificates

to

the

standardwere

issued

across187

countries,

and

many

other

companies

and

organizations

haveused

the

standard

without

seeking

certification.Success

with

ISO

9001

can

take

many

forms.For

some

enterprises,it

is

allabout

attracting

newclients,while

others

see

it

as

theblueprint

for

internal

efficiency.SénégalaiseDesEauxOnestepaheadofcustomerneeds“We

have

been

using

ISO

9001

since2002

and

it

helps

us

anticipateand

meet

the

needs

of

our

customers.

At

the

beginning,

the

mostimportant

thing

was

providing

sufficient

water

for

the

client.

Then,

whenthis

was

satisfied,

the

focus

turned

tothe

quality

of

the

water

and

services.“Now,

we

meet

with

consumer

associations

every

six

months

to

ensurewe

can

adapt

to

our

customers’needs.

At

the

moment,

for

example,it

isallaboutthediversification

ofpayment

methods,

using

mobilephonesor

other

services

to

makemoney

transfers.”Mamadou

DiaCEO

of

Sénégalaise

Des

EauxSénégalaise

Des

Eaux

suppliesdrinking

water

to

approximatelyfive

million

citizens

in

someof

the

largest

towns

in

Senegal.BaltikaBreweriesOptimizingoperations“

Using

production

systemsbased

on

ISO

9001,

ISO

14001and

ISO

22000

allows

usto

optimize

operationsbetween

factories

andbetter

integrate

many

of

thecompanies

we

have

acquired.

“Inaddition,

by

asking

suppliers

toimplement

robust

quality

management

systems,

we

ensurethe

ingredients

we

use

are

ofconsistently

high

quality.”Dr.

Isaac

ShepsCEO

of

Baltika

Breweriesfrom

2011

to

2014Baltika

Breweries

is

a

leader

inthe

Russian

beer

market

andpart

of

the

Carlsberg

Group.Other

standards

in

the9000family