文档空乘英语

空乘英语下面介绍的15种常用语，请不断练习，直到可以脱口而出为止。（１）您好，欢迎。Goodmorning(afternoon,evening)sir,welcomeaboard.（２）是，对。Yes,Isee.（３）请。Please.（４）是，马上就去。Yes,I’mgoingawayrightnow.（５）很报歉（对不起）。I’msorry.（６）让你久等了。Thankyouforwaiting(sir)。（７）是，马上给您拿来。I’llgetoneforyouinjustamoment.（８）打扰了（过意不去）。Excuseme.（９）知道了（不知道）。Yes,Iknow(No,Idon’tknow).（１０）是您叫我吗？Didyoucallme?（１１）不清楚，马上查询。I’mnotsure,I’llcheckit.（１２）不客气。It’smypleasure.（１３）谢谢。Thankyouverymuch.（１４）托您的福。Thankstoyou.（１５）祝您旅途愉快。Ihopeenjoyyourflight空乘英语空乘英语——服务（service）1、您想看这些报纸或杂志吗?Wouldyouliketoreadthesenewspapersormagazines?2、您想先喝点什么?Wouldyoulikeanythingtodrinkfirst?3、这是今天的菜单，你想吃些什么?Hereistoday''smenu．Whatwouldyouliketohave?4、谢谢，让您久等了。这是您的饭和咖啡，还要点什么?Thankyouforwaitingsir．Hereyouare．anythingmore?5、甜食要不要?Howaboutthesweet?6、现在可以收拾您的桌子吗?Mayiclearupyourtablenow?7、你是去学习还是只去旅游?Areyougoingtostudythereorjustforsightseeing?8、由于天气恶劣，航班已经延误。Theflighthasbeendelayedbecauseofbadweather．9、由于低能见度，机场关闭，我们不能起飞。Wecan''ttakeoffbecausetheairportisclosedduetopoorvisibility.10、我们的飞机颠簸得厉害，请系好安全带。Ourplaneisbumpinghard．pleasekeepyourseatbeltfastened。空乘英语——起飞前（beforetake-off）1.Morning,madam（sir）.Welcomeaboard!早上好，女士（先生）。欢迎登机！2.Mayiintroducemyself,I'm___,thechiefpurserofthisflight.请允许自我介绍。我叫___，本次航班的乘主任务长。3.Morning,sir.Welcomeaboard.businessclassoreconomy?早上好，先生。欢迎登机。坐公务还是经济舱？4.Followme,please.Yourseatisinthemiddleofthecabin.请跟我来，您的座位在客舱中部。5.Anaisleseatontheleftside------hereyouare,sir.是左边靠走廊座位------这是您的座位。6.I'mafraidyouareinthewrongseat.20cisjusttworowsbehindontheotheraisle.恐怕您坐错位子了，20c正好在那边走廊的后二排。7.Excusemeforasecond,I'llcheck.请稍等一下，我查查看。willattendtoyourneeds.WehopeyouenjoyapleasantflightandthankyouforchoosingXXAirlines.Ladiesandgentlemen:Welcomeaboard___AirlinesFLT___to___.(Withanintermediatestopin___).YourflightisunderthecommandofCaptain___.Iamthechiefpurser___,inaddition,wehave___cabinattendants,___fromThailand,whowillbeavailablethroughtheflighttoserveyou.Pleaseletusknowifyouneedassistance.Thankyou.各位贵宾:欢迎您搭乘___航空，第___号班机(经过___)前往___。今天的飞行是由本机机长___、事务长/座舱长___、___位空服员、___位___籍空服员为大家服务，如果您需要任何协助，请通知空服人员。二.安全示范DOMO1Ladiesandgentlemen:Yourcabinattendantshavejustdemonstratedthepropermethodofusingthelifejacket(andoxygenmask.)Pleaserefertotheemergencyinstructioncardintheseatpocketformoreinformation.Thankyou.DOMO2Ladiesandgentlemen:Foryoursafety,thisaircraftisfullyequippedwithemergencyequipments.Wewillexplainthelocationandmethodofuse.Thereareeightemergencyexitslocatedontheleftandrightsidesrespectively.Theyareidentifiedbytheexitsigns.Lifejacketsareunderyourseats.Incaseofemergency,putthejacketoveryourhead,thenbringthestrapsfrombehindyoutothefrontastheattendantisdemonstrating.Fastenthestrapsandpulltight.Thejacketwillbeautomaticallyinflatedbypullingthetworedtabsatthebottom.Therearetwomouthpiecesinsidethelifejacketwhichcanbeusedtoinflatethevestbyblowingairintothem.Theoxygenmasksareinpaneloveryourhead.Ifthereisanychangeinthepressure,themaskswillfallautomatically.Themasksareasshown.Whenthemasksfall,pulloneofthemtoyourface.Coveryournoseandmouththenbreathnormally.Placethestrapoveryourheadtokeepthemaskinplace.Ifyouhaveaninfant,putyourmaskonfirst,thenputtheinfant'smaskon.Eachseatisprovidedwihtseatbelts.Pleasekeepthemfastedwheneverseated.Justpullthebuckletounfastenthem.Pleaserefertotheemergencyinstructioncardinseatpocketformoreimformation.Thankyou.三.飞机即将起飞前Ladiesandgentlemen:Wewillbetakingoffshortly.Pleasemakesurethatyourseatbeltsarefastened.Thankyou.四.预期通过乱流区Ladiesandgentlemen:Wewillbepassingthroughturbulentair.Foryoursafety,pleaseremainseatedandfastenyourseatbelts.Thankyou.遇乱流时:Wewillbepassingthroughturbulence.Foryourownsafety,pleaseremainseatedandfastenyourseatbelt.Thankyou.我们即将经过一段不稳定的气流，为了各位的安全，请留在座位上，将安全带系好。谢谢。五.降落前Ladiesandgentlemen:Wewillsoonbelandingatthe____(Interational)Airport,wouldyoupleaseputyouseatintheuprightposition,fastenyourseatbeltsandlockyourtableinplace.Thankyou.六.降落后Ladiesandgentlemen:Wehavelandedat____(Interational)Airport.Thepresentoutsidetemperatureis____degreesCentigrade,andthelocaltimeis______.Pleaseremainseateduntiltheairplanehascometoacompletestopanddon'tforgetyourpersonalbelongings.AllcrewmembersthankyouforchoosingXXAirlines.Wehopetoseeyouinthenearfuture.Thankyouandgood-bye.各位贵宾午安：我们即将开始下降，预计下午___:___降落在XX机场，请系好您的安全带，本人谨代表XX航空公司及全体组员谢谢您的搭乘并祝您旅途愉快！Goodafternoon,LadiesandGentleme:Weexpecttolandat___:___PM.Pleasefastenyourseatbelt.IwouldliketothankyouforflyingwithXXairlines,Idohopeyouhaveenjoyedyourflight.各位贵宾：我们现在已经降落在XX国际机场了，在安全带的指示灯没有熄灭、班机没有停妥前，请您不要离开座位。下机时请不要忘了随身携带的行李，打开座位上方的行李柜时请您特别留意以免行李滑落下来。非常感谢您搭乘XX航空公司的班机，并希望很快能再次为您服务。LadiesandGentleme:WehavelandedatXXAirport,pleaseremainseateduntilthe"FASTENSEATBELT"signisturnedoffandtheaircrafthascometoacompletestop.Pleasedon'tforgettotakealongyourpersonalbelongings.Whenopeningtheoverheadbins;pleasetakecaretoensurethecontentsdonotfallout.Onceagain,wewouldliketothankyouforflyingwithXXAirlinesandhopetoservingyouagainsoon.(1)aircraft(2)belly机腹(3)nosegear鼻轮(4)retractablelandinggear伸缩起落架(5)rudder尾舵(6)propeller推进器(7)wing机翼(8)fuel油料(9)tank油箱(10)radome雷达(11)fuselage机身(12)break-inarea逃生窗(13)undercarragebay货舱(14)airbrake煞车(15)panel仪表板(16)flightdeck(cockpit)前舱(17)galley厨房(18)seatbelt安全带(19)slide充气滑梯(逃生用)(20)survivalkit(firstaidkit)救生品(21)waterextinguisher灭火器(22)drychemicalextinguisher乾粉灭火器(23)latch栓子(24)traytable餐桌(25)smokehood防烟面罩(26)wastebin垃圾桶(27)grabhandle扶手(28)sink水槽(29)observersseat观察位(前舱)(30)telescopicviewer门孔(31)soapdispenser给皂器(32)bassinet婴幼儿睡床(33)ditching水上迫降(34)waterevacuation水上逃生(35)landevacuation陆上逃生(36)axe斧头(在驾驶舱)(37)trolly餐车(38)torch手电筒(39)armrest扶手(40)readinglight阅读灯(41)callbutton呼叫钮(42)airtrafficcontrol航路管制(43)controltower塔台(44)operation&dispatcher签派员(45)cruize平航(46)runway跑道(47)taxiway滑行道(48)I.D.L国际日线(49)timezone时区(50)estimatedtimeofarrival(ETA)预计到达时间(51)estimatedtimeofdeparture(ETD)预计起飞时间(52)apron围裙(53)jetlag飞机时差症(54)tailwind顺风(55)headwind逆风(56)jetway(passengerbridge)空桥(57)crew机组员(58)infant婴儿(59)unaccompaniedminor(UM)没有家长同行ㄉ小孩(60)briefing任务提示(61)homebase基地(62)pilot(captain)机长(63)co-pilot(firstofficer)副机长(64)clearairturbulence晴空乱流(65)aircurrent气流(66)non-endorsable禁止转让(票)(67)stand-by地面待命(68)stop-over中站停留(69)layover外站过夜(70)refuelingstop加油停留(71)transitpassenger转机旅客(72)waitinglounge候机室(73)baggageinspection行李检验(74)handbaggage手提行李(75)umaccompaniedbaggage托运行李(76)custom海关(77)quarantine检疫(78)immigeration移民局(79)baggagetag行李签(80)connection班机接驳(81)destination目的地(82)freebaggageallowance行李重量限制(83)generaldeclaration舱单(84)loadfactor载客率(85)ontimeperformance准点率(86)LOST-N-FOUND失物招领(87)confirmation确定(88)reissuedticket重开的票(89)passengermanifst旅客名单(90)wheelchair轮椅(91)groundstaff地勤(92)takeoff起飞(93)livevest救生衣(94)non-stopflight直飞班机(95)immigerationcard入境表格(96)terminal航空站(97)hijack劫机(98)demonstration示范(99)evacuate疏散(100)trafficcongestion航路拥挤1、欢迎您乘坐南航班机。It’snicetohaveyouaboradChinaSouthernAirlines.2、请出示您的登机牌。MayIseeyourboardingpass?3、我来为您引座。I’llshowyouyourseat.4、请随我来。Followme,please.5、我帮您拿行李好吗？MayIhelpyouwithyourbag?6、为了使飞机在起飞时保持配载平衡，请您按指定的座位入座。Youshouldtakeyourassignedseat,fortheplanemustkeepitsbalancewhenittakesoff.7、这是呼叫钮，如果需要我们帮忙，请按一下。Thisoneisthecallbutton,ifyouneedusforanything,pleasepushit.8、请将您的椅背调直。Pleaseputthebackofyourseatinanuprightposition.9、让您感到舒适是我们的职责。It’sourdutytoletyoufeelascomfortableaspossible.10、请把您的箱子放在行李架内。Pleaseputyourboxintheoverheadbin.11、您不能把行李放在这儿，过道不能堵塞。Youmaynotleavethebaggagehere.Theaisleshouldn’tbeblocked.12、由于机械故障，航班已延误，机械师们正在对飞机进行仔细检查。Theflighthasbeendelayedduetosomemechanicaltroubles.Theengineersaremakingacarefulexaminationoftheplane.13、由于地面有雾，本次班机将延误约两小时。Theflightwillbedelayedabout2hoursduetogroundfog.14、由于空中航路拥挤，我们要等待通行许可（才能起飞）。Owingtotheheavyairtraffic,we’llwaituntilatake-offclearanceisgiven.15、我们须等待跑道上的冰被清除。Wehavetowaituntiltheiceontherunwayhasbeencleared.16、我们的飞机要装完货才能起飞。Ourplanecan’ttakeoffuntilthecargoisloaded.17、我们正在等待几位乘客办理登机手续。Wearewaitingforafewpassengerstocompleteboardingformalities.18、如果有进一步的消息，我们会立即通知你（们）的。Ifwehaveanyfurtherinformation,we’llletyouknowimmediately.19、请您回到您座位上好吗？飞机马上要起飞了。Wouldyoupleasereturntoyourseat?Theplaneistakingoffsoon.20、请在安全带信号消失前坐在座位上，系好安全带。Pleasestayinyourseatandkeepyourseatbeltfasteneduntilthesignhasbeenturnedoff.21、飞机马上要起飞了，请不要在客舱内走动。Theplaneisabouttotakeoff.Pleasedon’twalkaboutinthecabin.22、头等舱乘客的盥洗室/厕所位于前舱，其他乘客的在后面。Thetoiletforfirstclasspassengersislocatedinthefrontofthecabinandtheoneforotherpassengersintherear.23、盥洗室/厕所有人用着。Thelavatoryisoccupied.24、盥洗室/厕所没人。Thelavatoryisvacant.25、您可放下遮阳板，关掉阅读灯，系好安全带，这样您能好好休息一下。Youcoulddrawdownthewindow-shadeandturnthereadinglightoffandfastenyourseat-beltsothatyoucantakeagoodnap.26、为确保飞行和通信系统的正常操作，请您不要使用手提电话/激光唱机/调频收音机。Inordertoensurethenormaloperationofairplanenavigationandcommunicationsystem,youarekindlyrequestednottouseyourcallularphone/CDplayer/FMreceiver.27、我们前方有大雷雨，无法穿越。我们决定返回杭州。非常抱歉由此给您带来的不便。Thereisaheavythunderstormaheadofus.Wehavenowaytopassit.SowehavedecidedtoreturntoHangzhou.Muchtoourregretfortheinconveniencethatmaycauseyou.28、我们马上要供应饮料了。请放下您的小桌板。Nowwe’llbeservingdrinks.Pleasepulldownyourtarytable.29、先生，您想要杯香槟吗？Wouldyoulikeaglassofchampagne,sir?30、您想来点热/冷饮料吗？Wouldyoulikesomethinghot/coldtodrink?31、您是要淡茶还是浓茶？Howdoyoulikeyourtea?Weakorstrong?32、咖啡还未冲好，来杯热茶好吗？Coffeeisn’treadyyet.Wouldyouliketohaveacupofhotteainstead?33、您想在饮料里放点冰块吗？Wouldyoulikesomeiceinyourdrink?34、小心烫手！It’shot!Mindyourhand.35、您喜欢直喝威士忌还是加冰块？Wouldyoulikeyourwhiskystraightorontherocks?36、您准备现在用午餐吗？Areyoureadyforyourlunchnow?37、我们马上给您提供正餐。这是茶单。We’llsoonbeservingdinner.Hereisthemenu.38、您想要吃什么？烤牛肉还是熏火腿？Whatwouldyouliketohave?Roastedbeeforsmokedham?39、我们机上配备的餐食既有中式口味也有西式口味。OurmealsonboardaredesignedtomeetbothChineseandWesterntastes.40、我们有多种菜肴供您选择。Wehaveaselectionofdishesforyou.41、先生，您还要点别的什么吗？Wouldyoulikemoreofanything,sir?42、您要什么样的牛排？嫩点的、适中的、还是老点的？Howdoyoulikeyoursteakdone?Rare,mediumorwell-done?43、对不起，鱼没有了。您能换一道菜吗？我们有鸡……您想来点吗？I’msorry.Thereisnomorefishleft.Canyoumakeachange?Wehavechicken…Wouldyoulikesome?44、这是您的小菜，这是您的牛排，请慢用。Thisisyourhorsd’oeuvreandthisisyoursteak.Pleaseenjoyyourmeal.45、对不起，让您久等了。I’msorryforkeepingyouwaiting.46、您能喜欢我非常高兴。再来点吗？I’mgladyoulikethem.Wouldyouliketohavesomemore?47、您对这顿饭还满意吧？Howdoyoulikethemeal?48、您介意我把这些东西拿走吗？Wouldyoumindmetakingtheseaway?49、您可以就如何提高机上质量给我们提些建议吗？Couldyougiveussomeadviceonhowtoimproveourinflightservice?50、这是本次航班的纪念品，但愿您能喜欢它。Thisisourflightsouvenir.Ihopeyou’lllikeit.51、您买点机上免税商品吗？Wouldyouliketobuysomedutyfreeitems?52、请您让开过道，以便让其他旅客通过。Couldyoupleasestepasideandallowtheotherpassengerstogothrough.53、如果您需要任何帮助，请按呼唤铃；如果您想阅读，请打开阅读灯；如果您需要休息，可以按住座椅扶手上的按钮，身体向后仰，放倒座椅靠背。这是通风孔，您可以把它向任意方向调节，或向右旋紧关掉。Ifyouneedanyhelp,pleasepressthiscallbutton.Ifyouwanttoread,youcanturnonthereadinglight.Ifyou’dliketohavearest,youcanpressthisbuttononyourarmrestandleanbackatthesametime.Hereistheairvent.Youcanturntheknobhereinwhicheverdirectionyoulike,oryoucanturnitoffbyturningittightlytotheright.54、我理解您，我替您去看看是否有空座位，请您暂时坐在这个座位。IappreciateyourproblemandI’llseeifthereisanyemptyseat.Wouldyoupleasesithereforthetimebeing.55、根据最新规定您可以升舱，不过要付差价部分的钱。Accordingtothelatestregulations,youcanupgradeyourclass,butyouhavetopaytheextra.56、请您配合一下不要把行李放在紧急出口旁边。您可以把它放在座位下面。I’mafraidyoucan’tleaveyourbagthere.Youaresittingnexttotheemergencyexit.Ithinkyoumayfindthere’senoughroomtoputitunderyourseat.57、对不起，请回到座位上，飞机马上起飞，厕所暂时停用。Excuseme.Wouldyoupleasereturntoyourseat?Wearetakingoffsoon,andthelavatoryhasbeensuspended.58、请您把孩子抱在安全带外面，对孩子会舒服些。我们有加长的安全带。Excuseme.Wouldyoupleaseholdyourbabyoutsidetheseatbelt.Thatwillbemorecomfortableforthebaby.Icangetyouasupplementaryseatbelt.59、对不起，请您们几位谈话声音小些，以免影响其他客人休息。Excuseme,butcouldyoutalksoftlytoavoiddisturbingtheothers.60、起飞后您可以使用手提电脑，但下降时请关闭。Aftertake-offyoumayusethelaptopcomputerbutnotduringdescending.61、几分钟之后我们将提供饮料（快餐、餐食），请放下您前面的桌板。Inafewminuteswe’llbeservingdrinks(snacks,meals).Pleasepulldowntheseattableinfrontofyou.62、您想喝点什么饮料吗？我们有矿泉水，橙汁，可口可乐，雪碧等，您喜欢哪一种？Wouldyoulikesomethingtodrink?Wehavemineralwater,orangeconcentratejuice,CocaCola,Spriteandsoon.Whichdoyouprefer?63、您喜欢淡茶还是绿茶？Howdoyoulikeyoutea,Weakorstrong?64、对不起，我们服务时您睡着了，没有叫醒您，现在您想喝些什么？Sorry,youweresleepingwhileweserved.Ididn’twanttointerruptyou.Now,whatwouldyouliketodrink?65、您喜欢您预定的牛排烤几成熟？嫩些，中等，还是老些？Howwouldyoulikeyoursteak?Rare,mediumorwell-done？66、我们可以为您提供素食。飞机上备有素食。但您在订票时提出申请会更有帮助。Wecanserveyouavegetarianmeal.Wehavevegetarianfoodonboard.Butitdoeshelpifyourequestforspecialmealwhenyoubookyourticket.67、哪位旅客预定了犹太餐（素食，儿童餐，穆斯林餐）？WhohasorderedKoshermeal(vegetarianfood,babyfood,Moslemfood).68、您需要多少牛奶？您觉得牛奶热吗？Howmuchmilkdoyouwant?Doyouthinkthemilkiswarmenough?69、是的，我们飞机上有摇篮，但您要换到前客舱就坐。Yes,wehavealittlecotonboard.Butyouhavetochangetothefrontcabin.I’llsetupacotrightthere.70、当安全带信号灯亮起来的时候，比如颠簸时，您应该把孩子从摇篮中抱起，抱在怀里，系好安全带。YoushouldremoveyourbabyfromthebassinetwhenevertheFastenSeatBeltsignisswitchedon,forexample,duringturbulence,andholdyourbabbyinarmswiththeseatbeltfastened.71、您需要给孩子换尿布的话，请到洗手间，里面有一个小桌板。如果您需要帮助的话，请告诉我们。Youcangotothelavatoryifyouwanttochangethediapersforthebaby.There’sbabychangetablethere.Ifyouneedanyhelp,pleasedon’thesitatetocallusatanytime.72、您需要买一些免税物品吗？今天航班上的物品品种繁多。Wouldyouliketobuysomeduty-freegoods?Wehaveawideselectiononboardtoday.73、我们的免税商品都是世界名牌，我们可以承诺这些商品都是质优价廉的。Ourdutyfreemerchandisesareveryfamousworldwide,andwecanassureyouthattheyareofthebestqualityandthepricesareratherlow.74、这种商品是中国特产，非常有名，值得一买。ThisisoneoftheChinesespecialities.It’sfamousandworthbuying.75、我们接受美圆的旅行支票和主要信誉卡，比如维萨卡，运通卡，万事达卡，JCB卡等等。WeacceptUSdollartraveler’schecksandsuchmajorcreditcardsasVISAcard,AmericanExpress,Mastercard,JCBcardandsoon.76、打搅一下，落地前请您填写这些表格，以方便您办理海关，移民，检疫等手续。Excuseme,wouldyoupleasefillouttheseformsbeforelanding?You’llneedthemwhenyougothroughCustoms,ImmigrationandQuarantine.77、如果您在填写表格时有疑问或困难请找乘务员，我们很高兴为大家服务。Pleasedonothesitatetocallusifyouhaveanyquestionsordifficultiesinfillingouttheseforms.Weareverygladtobeatyourservice.78、根据当地政府检疫的规定，严禁旅客携带任何新鲜水果，鲜花，奶制品，肉类，动植物种子等入境。AccordingtotheregulationsofQuarantineofthelocalgovernment,passengersarenotallowedtobringinanyfreshfruit,cutflowers,diaryproducts,meat,animalorplantorigin.79、别太紧张，咱们去清洗一下伤口，放松。我去取急救药箱。请用纱布按住伤口，我来调节座位。躺下，休息一会。Don’tgetnervous.Let’sgotowashthecuts.Takeiteasy.I’llgoandgetthefirst-aidkit.Pleasepressthewoundwithgauze.I’lladjusttheseatback.Liedownandhavearest.80、很遗憾，飞机上没有医生。不过机长已经决定在附近的备降机场着陆。停机坪上有救护车等侯，希望您尽快痊愈。I’msorrytotellyoutherearenodoctorshere.Butthecaptainhasdecidedtolandatanalternateairportnearby.Therewillbeanambulanceontheapron.Wehopeyou‘llbeallrightinnotime.81、留神脚下，外面在下雪（下雨），当心划倒。Mindyourstepplease.It’ssnowing(raining)andveryslipperyoutside.82、北京比东京晚一小时，在同一天。BeijingisonehourbehindTokyoonthesameday.83、纽约比北京早12小时，但晚一天。NewYorkis12hoursaheadofBeijingbutonedaybehind.84、对不起，由于本机场天气状况不好，我们的航班将被延误。我们要等到天气条件好转才能起飞。Wearesorrytoimformyouthatourflightwillbedelayedduetotheunfavourableweatherconditionsatthisairport.Wehavetowaittilltheweathergetsbetter.85、由于地面大雾航班将要被延误两小时。我们要等到雾消散才能起飞。Ourplanewillbedelayedforabouttwohoursduetoheavygroundfog.Wehavetowaittillthefoglifts.86、由于能见度太低目的地机场已关闭，我们的航班将转航至备降机场并过夜。过夜的食宿安排由航空公司提供。Theflightwillbedivertedtoanalternateairportandstayovernighttherebecausethedestinationairportisclosedduetopoorvisibility.Theovernightaccommodationwillbeprovidedbytheairline.87、由于目的地机场的罢工，我们将飞往备降机场，预计50分钟后降落。We’llhavetoflytoanalternateairportbecauseofastrikeatourdestinationairport.Weexpecttolandin50minutes.88、塔台通知我们目前没有停机位，请大家在飞机上等待。Thecontroltowerhasinformedusthatourassignedparkingareaisnotyetclear.Wehavebeenaskedtowaithereforamoment.89、机长通知由于我们遇到强大的顶风，飞机需要在杭州机场加油。预计到达时间将要晚50分钟。Thecaptainhasinformedusthatduetoastrongadversewind,ourplaneneedmorefule.SowewilllandatHangzhouairportforrefueling.Andtheestimatedtimeofarrivalwillbe50minutesbehindtheschedule.90、有3名无人陪伴儿童，年龄分别是7岁，5岁和4岁。请你来照料他们。头等舱（经济舱）有一名CIP（VIP，遣返人员），两名旅客订素食（穆斯林餐，犹太餐）。Thereare3UMsagedseven,fiveandfour.I’dlikeyoutotakeresponsibilityforthem.There’soneCIP(VIP,repatriate)travelingfirstclass(economyclass).Wehavet