Gartner-2023年领导力愿景-企业应用领导者（英）-2023

Leadership

Vision

for

2023EnterpriseApplicationsLeadersApril2023©2023Gartner,Inc.and/oritsaffiliates.

Allrightsreserved.GartnerisaregisteredtrademarkofGartner,Inc.oritsaffiliates.

Thispresentation,includingallsupportingmaterials,isproprietarytoGartner,Inc.and/oritsaffiliatesandisforthesoleinternaluseoftheintendedrecipients.Becausethispresentationmaycontaininformationthatisconfidential,proprietaryorotherwiselegallyprotected,itmaynotbefurthercopied,distributedorpubliclydisplayedwithouttheexpresswrittenpermissionofGartner,Inc.oritsaffiliates.ImprovingBusinessOutcomesIsParamountTo

p

Three

Objectives

for

Enterprise

Applications

Leaders68%

66%

59%ImproveBusinessOutcomesSupportingInternalProcessDesignReducingCostsn=302:

All

ApplicationPortfolioLeadersC00.Whatareyourtopthreeprioritiesforthe'PORTFOLIO'atyourorganizationinthenexttwoyears?

AllportfoliosSource:Gartner2022Enterprise

ApplicationsGovernanceResourcesRESTRICTED

DISTRIBUTION2©2023Gartner,Inc.and/oritsaffiliates.

Allrightsreserved.Your

abilitytomeetyour

organization’sbusinessobjectives

willdependuponthree

interrelated

trends:businesstechnologists,low-code

platfor

ms,andintelligentapplications.RESTRICTED

DISTRIBUTION©2023Gartner,Inc.and/oritsaffiliates.

Allrightsreserved.3Drive

BusinessOutcomesbyEvolving

YourEnterprise

ApplicationProgramPeopleHow

IATpEpxlipcearttisons

Are

D

eBlivues

irneeds

s&EMxapnear

tgsedBusiness

TechnologistsLow-Code

ApplicationsComponentizedAHpopwlictahtieo

nS

oSluuittei

osn

Architecture

ChangesApplicationsTechnologyProcessHowBIInPslai

gtfohrtms

s&

ProcessesAAIrPel

aAtuf

otrommsatedIntelligent

ApplicationsSource:GartnerRESTRICTED

DISTRIBUTION4©2023Gartner,Inc.and/oritsaffiliates.

Allrightsreserved.Ke

yIssues1.

WhatarethemajortrendsimpactingEnterprise

ApplicationsLeaders?2.

WhatarethetopprioritiesimpactingEnterprise

ApplicationsLeaders?3.

WhatactionsshouldEnterprise

ApplicationsLeaderstake?RESTRICTED

DISTRIBUTION5©2023Gartner,Inc.and/oritsaffiliates.

Allrightsreserved.Tr

end1:BusinessTechnologists

Have

aLargeRole

inTechnolog

yDeliver

yDistribution

of

Business

TechnologistsAcross

the

Enterprise10%CorporateandBusinessUnitIT

StaffGartner’s

Definitionof

BusinessTechnologists:EmployeeswhoreportoutsideofITdepartmentsandcreatetechnologyoranalyticscapabilitiesforwork.41%BusinessTechnologists49%Technology

EndUsersn=14,097Employees

AcrosstheEntireWorkforceSource:2020GartnerDigitalFrictionSurvey;2021GartnerReimagining

Technology

WorkSurvey;2021Gartner

Technology

SkillsOutsideofIT

SurveyRESTRICTED

DISTRIBUTION6©2023Gartner,Inc.and/oritsaffiliates.

Allrightsreserved.Tr

end2:Low-CodeApplicationDevelopment

IsAlsoMainstreamQ:WhatProportionof

Your

Organization’sCurrent

ApplicationDevelopmentNeedsDo

You

ExpectWouldBeSatisfiedbyLowCodeDevelopment

Tools?5%18%None,wedon’tplantodoso75%ormore12%50%toless75%14%25%tolessthan50%51%1%tolessthan25%n=94

AllRespondents;Excluding‘Notsure’Q05.Whatproportionofyourorganization’scurrentapplicationdevelopmentneedsdoyouexpectwouldbesatisfiedbylow-codedevelopmenttools?Source:Gartner2020Futureof

Applications;GartnerResearchCirclemembers(OneCircle)RESTRICTED

DISTRIBUTION7©2023Gartner,Inc.and/oritsaffiliates.

Allrightsreserved.Tr

end3:IntelligentApplicationsAre

MainstreamQ:Is

AI

AlreadyEmbeddedinExistingEnterprise

ApplicationsorIs

Your

OrganizationUsingaSeparate

AIPlatformto

Augment

Them?54%

haveaformofintelligentapplicationsintheirenterpriseapplicationportfolios.n=620;Leadersinvolvedin

AI,excluding‘NotSure’Q12.Is

AIalreadyembeddedinexistingenterpriseapplications(e.g.,CRM,ERP)orisyourorganizationusingaseparate

AIplatformtoaugmentthem?Source:2022Gartner

AIUse-CaseROISurveyRESTRICTED

DISTRIBUTION8©2023Gartner,Inc.and/oritsaffiliates.

Allrightsreserved.Ke

yIssues1.

WhatarethemajortrendsimpactingEnterprise

ApplicationsLeaders?2.

WhatarethetopprioritiesimpactingEnterprise

ApplicationsLeaders?3.

WhatactionsshouldEnterprise

ApplicationsLeadertake?RESTRICTED

DISTRIBUTION9©2023Gartner,Inc.and/oritsaffiliates.

Allrightsreserved.Priority1:BusinessTechnologists

Wor

kWithinEnterprise

ApplicationFusionTeamsBusiness

InnovationBusinessInnovationFusionTeamsFusionTeamsTechnicalBusinessBusinessProfessionalTechnologistProfessionalTechnology

InnovationSource:GartnerRESTRICTED

DISTRIBUTION10

©2023Gartner,Inc.and/oritsaffiliates.

Allrightsreserved.Priority2:Low-CodeApplicationsAutomateBusinessProcessesFront-EndUserExperienceEmail/SMSNativeMobileUXFormsWebChatWearablesProcessBusiness

LogicHumanWorkflowCaseHandlingDataBPARulesDecisionServicesProcess

&BusinessLogicIntegrationMasterDataManagementAPI/RESTRPAEventsMarket/StoreBack-endIntegration&

DataUnstructuredDataRelationalDataDocuments/ContentCustomIn-HouseSaaSAI/MLSource:GartnerRESTRICTED

DISTRIBUTION11

©2023Gartner,Inc.and/oritsaffiliates.

Allrightsreserved.Priority3:IntelligentApplicationsOptimizeProcess

ExecutionOperationalized

AIandMultimodalFoundationModelsAutomatedExecutionTargetedBusinessValueGenerativeEngagementProbabilisticInputsProcess-CentricIndustry-CentricSource:GartnerRESTRICTED

DISTRIBUTION12

©2023Gartner,Inc.and/oritsaffiliates.

Allrightsreserved.Ke

yIssues1.

WhatarethemajortrendsimpactingEnterprise

ApplicationsLeaders?2.

WhatarethetopprioritiesimpactingEnterprise

ApplicationsLeaders?3.

WhatactionsshouldtheEnterprise

ApplicationsLeadertake?RESTRICTED

DISTRIBUTION13

©2023Gartner,Inc.and/oritsaffiliates.

Allrightsreserved.Action1:AlignBusinessTechnologists’

Wor

ktotheType

of

BusinessOutcomeBusinessTechnologistTypeSystemAdministratorConfiguratorCustom

AppsConfiguratorLow-CodeSpecialistCitizenDataScientistAutomationTypeApplicationExtensionsTaskOptimizationProcessAccelerationInsightGenerationAutomationMethodConfigurationandLow-CodeAIandIntelligentApplicationsConfigurationLow-CodeRPAOutcomeProcess

AutomationOperational

ScaleAutomated

InsightsSource:GartnerRESTRICTED

DISTRIBUTION14

©2023Gartner,Inc.and/oritsaffiliates.

Allrightsreserved.Action2:Widen

theDomainof

Low-CodeApplicationsBuiltbyYour

BusinessTechnologistsGartner’s

To

p

5

Use

Cases

for

Low-Code

Application

PlatformsBusinesstechnologistsSimpledepartment-levelappsbuilt

by

business

technologists1arebestplacedtoscope,design,testanddeliverlimited-scopeto2

Personalappsbuiltby

business

technologists3

Complexappsbuiltbyprodevelopersmoderately-complexcustomapplications.4

Complexworkgrouporteamappsbuiltbyprodevelopers5

SimpleappsforcustomersbybusinesstechnologistsSource:GartnerRESTRICTED

DISTRIBUTION15

©2023Gartner,Inc.and/oritsaffiliates.

Allrightsreserved.Action3:BusinessTechnologists

DeliverIntelligentApplicationsTraditionalAnalytics

DeliveryIntelligent

ApplicationsDataScientistReportingSpecialistsBusiness

TechnologistPredictive

ApplicationForecasting

CapabilityPredictiveModelsIntelligentAnalyticsCapabilityConver-sational

AIDocumentProcessingPredictiveNext

BestActionApplicationCapabilityReportingOLAP

DashboardsSource:GartnerRESTRICTED

DISTRIBUTION16

©2023Gartner,Inc.and/oritsaffiliates.

Allrightsreserved.BusinessOutcomes:Cheaper,

Faster,

BetterBusiness

Technologists

ObjectivesQ:Whatwerethemainobjectivesforyourtechnologyoranalyticswork?82%68%63%HadanEfficacy-Related

ObjectiveHadanEfficiency-Related

ObjectiveHadaBusinessAgility-RelatedObjectiven=558respondents,excludingDon’tKnow;multipleresponses(upto3)Q.Foryourinvolvementinproducinganalyticsortechnologycapabilitiesinthepast12months,whatarethemainobjectivesforwhyyouperformedthiswork?Source:Gartner2021HyperautomationSurveyP-21006RESTRICTED

DISTRIBUTION17

©2023Gartner,Inc.and/oritsaffiliates.

Allrightsreserved.RecommendedGar

tnerResearch•

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(G00762640)Forinformation,pleasecontactyourGartnerrepresentative.RESTRICTED

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©2023Gartner,Inc.and/oritsaffiliates.

Allrightsreserved.Actionable,objectiveinsightPositionyourorganizationforsuccess.ExploretheseadditionalcomplimentaryresourcesandtoolsforIT

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