酒店英语试卷

17页命题人： 审批人： 试卷类别：A 卷酒店英语 课程试卷至 学年第 学期专业：应用英语年级： 班级：姓名： 学号： 成绩： 考试形式：闭卷时间：100分钟ChemicalsbedspreadmatchesshoeChemicalsbedspreadmatchesshoebasketairconditionercoastersremotecontrollightbulbrefrigeratortelephonedirectoryWecoverthebedswitha Inthe arecooldrinks.Canyouturnoffthe ,it’sgettingcoldhere.Ineedmyshoestobecleaned.I’llputtheminthe Aftercleaningtheglassesweputthemonthe Youcanswitchonthetelevisionwitha Mylampdoesnotwork.Couldyouchangethe forme?Doyouhaveany tolightmycigarette?Forthecleaningofthebathroomwehavetouse Idon’tknowthephonenumber.Canyoupleasegivemethe ?Completethefollowingdialogues.(10%)Dialogue1 〔R=reservationistG=guest〕R:Reservation, 1 ?G:Yes,I”dliketobookaroomformyfriend,Mary.R: 2 ?G:Adoubleroomwithbath. 3 ?R:It”s150YuanRMB. 4 G:Tendays.R: 5 ?G:Onthe18th.R:Well,adoubleroomwithbathfromthe18thto28th.G:That”sright.Thankyou.Dialogue2 〔C=cashierG=guest〕G:Wewouldliketocheckoutnow.Pleasegivemeourbill.C:Certainly. 6 ?G:I”mtheteamleader,TomSmith.WewereinRoom208and209.C:Waitamoment,please,Tom.YourbilltotalsRMB780.Hereyouare.Haveacheck,please.G:Correct. 7 ?C:Yes,wedoacceptsomemajorcreditcards. 8 G:AmericanExpress.C:Fine. 9 ?G:Sure.Hereitis.C: 10 .Pleasetakeyourcreditcardandkeepthereceipt.Ⅲ. ReadingComprehension(30%)Passage1HotelmanagershavealwaysbeenconfrontedwithapeculiarironywhereFrontDeskoperationsareconcerned.Unquestionably，deskpersonnelhavemoreimpactongueststhananyothersinglegroupofemployees.Theyarethefirsttosayhelloandthelasttosaygoodbye.Inbetween,itisusuallythedeskclerktowhomgueststurnforinformation,assistance,orresolutionofacomplaint.However,FrontDeskworkisoftentediousandstressful.Thepayistraditionallylow,andrarelyistheremuchopportunityforadvancement.Asaresult,FrontOfficemanagershavedifficultyfindingwell-qualifiedpeople.Moraletendstorunlow,turnoverishigh，andperformanceislessthanoptional.Andthatinturnshowsupasguestcomplaints,errorsintheaudit,andrecurringproblemsofallkinds.AnotableexceptioncanbefoundattheWestinHotel,Seattle,operatedbyWestinHotels(formerlyWesternInternational).CasualobservationquicklyrevealsaFrontDeskoperationthatisbothefficientandaccurate.Satisfactionamongguestsisusuallyhigh,andthisyearthehotel(formerlycalledtheWashingtonPlaza)wasagaingrantedaMobile4-starawardforitsexcellentservice.Thestaffinthe departmentismoreinfluentialtotheguestsinthehotel.frontdesk B.housekeeping C.foodandbeverageWhichisnotthereasonwhyFrontOfficemanagershavedifficultyfindingcapablestaff?lowsalary B.littleopportunitytogetpromotion C.easyworkplaceWhatispronetohappenintheworkofFrontDesk?guestcomplaint B.errorsintelephone C.highturnoverWhatisareceptionistresponsiblefor?sayhellototheguestsB.dealwithguests”complaint C.saygoodbyetotheguestWhatgrantstheWestinHotelaMobile4-staraward?highmorale B.rareguestcomplaint C.first-rateservicePassage2“Cultureshock”occursasaresultoftotalimmersioninanewculture.Ithappensto“peoplewhohavebeensuddenlytransplantedabroad.” Newcomersmaybeanxiousbecausetheydonotspeakthelanguage,knowthecustoms,orunderstandpeople’sbehaviorindailylife.Thevisitorfindsthat“yes”maynotalwaysmean“yes,”thatfriendlinessdoesnotnecessarilymeanfriendship,orthatstatementsthatappeartobeseriousarereallyintendedasjokes.Theforeignermaybeunsureastowhentoshakehandsorembrace,whentoinitiateconversations,orhowtoapproachastranger.Thenotionof“cultureshock “helpsexplainfeelingsofbewildermentanddisorientation.Languageproblemsdonotaccountforallthefrustrationsthatpeoplefeel.Whenoneisdeprivedofeverythingthatwasoncefamiliar,suchasunderstandingatransportationsystem,knowinghowtoregisterforuniversityclasses,orknowinghowtomakefriends,difficultiesincopingwiththenewsocietymayarise.Whenanindividualentersastrangeculture,heorsheislikefishoutofwater.’ Newcomersfeelattimesthattheydonotbelongandconsequentlymayfeelalienatedfromthenativemembersoftheculture.Whenthishappens,visitorsmaywanttorejecteverythingaboutthenewenvironmentandmayglorifyandexaggeratethreepositiveaspectsoftheirownculture.Conversely,visitorsmayscorntheirnativecountrybyrejectingitsvaluesandinsteadchoosingtoidentifywith(ifonlytemporarily)thevaluesofthenewcountry.Thismayoccurasanattempttoover-identifywiththenewcultureIordertobeacceptedbythepeopleinit.Whichofthefollowingstatementsistrueaccordingtotheauthor?Cultureshockisbadtothesociety.Atypicalsymptomofcultureshockisconfusion.Shockcanbecomethemotif.Cultureshockhappenstoforeignstudentsonly.Newcomersmayworryabout .TheirknowledgeofyesinthenativelanguageTheirabilitytomakefriendsTherecontroloftheirbehaviorTheirignoranceofthealiencustomsWhentheforeignvisitorisimmersedinnewproblemshefindshardtocopewith,heismostlikelytofeel .uninsured B.frozen C.angry D.alienatedTheexpressionheorsheislikefishoutofwatersuggests .PeopleawayfromtheirculturescanhardlysurviveinanewcultureAfishcannotsurvivewithoutwaterPeopleawayfromtheirculturesexperiencementalisolationPeopleawayfromtheircultureshavetocomebacktotheoriginalenvironmentInordertoidentifywiththenewenvironment,somepeoplemay .giveanexaggeratedpictureoftheirowncountryabandonthereoriginalbeliefsacceptatemporarysetofvaluecriticizethepositiveaspectsoftheirowncountryPassage3AlongwiththedevelopmentofthemarketeconomyinChina,manypeoplehaveboughtoraregoingtobuyaccommodationforthemselves.Beforebuyingaccommodation,youhavetoconsiderthefollowingpoints.Whenbuyingaflatorhouse,it’simportanttoknowexactlyhowmuchmoneyyoucanspend.Themortgagedepartmentofalocalbankcanhelpyoufigureouthowmuchyoucanspendonaflatorhouse.Thisisbasedonyourmonthlyincomeandexpenses.Whenyoubuyaccommodation,youmustpaypartofthetotalcostrightaway.Thisisknownasthedownpayment.Downpaymentsareatleast10percentofthepriceofthehouse.Abanklendsyoutherestofthemoneybymakingpaymentsdirectlytotheseller.Youmustrepaytheloanplusinterestoverasetperiodoftime.Onceyouknowexactlyhowmuchmoneyyoucanspend,it’stimetochoosealocation.Somelocationsareexpensive;therefore,it’simportanttochooseaneighborhoodthat’swithinyourbudget.Ifyourelyonpublictransportation,atrainorbusshouldbewithinwalkingdistance.Ifyouhavechildren,youmaywantyouraccommodationtobeneartheirschoolorschoolbusroute.Finally,it’salsoimportanttodecidehowmuchspaceyouneedorhowlittleyou’llsettlefor.Generally,thelargertheaccommodationis,themoreitwillcost.Yourfamily’sneedswilldetermineitssize,howmanybedroomsyou’llneed,andwhetherornotyou’llneedabigyard.Thebesttitleforthispassageis .TheMarketEconomy B.PublicTransportationC.BuyingAccommodation D.MortgagePaymentsInthispassage,thephrase“downpayment”(Para2)probablymeans .thetotalcost B.thefirstpaymentC.theinterest D.mortgagepaymentAccordingtothepassage,youmust afteryoupaypartofthetotalpriceofthehouse.repayatleast10percentofthedepositkeepyourmonthlyincomerepaythemortgagepaymentsandinterestfindanewjobandearnmoremoneyWhichofthefollowingstatementsisnottrue?Thelargertheaccommodationis,themoreexpensiveitis.Thegovernmentcancalculatehowmuchmoneyyoucanspendofaflatorhouse.Themoremoneyyoupay,thesmalleryourloanwillbe.Alotofpeoplecanaffordaflatorhousenow.WhichpieceofadviceisNOTmentionedinthepassage?It’simportanttochooseagoodlocation.Youshoulddecidethesizeofyourflatorhouse.It’simportanttochoosethebeststorey.Youhavetobuyaflatorhousebasedonyou