管理信息系统理论与应用判断选择

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Chapter1

True—FalseQuestions

1。Developinganewproduct,fulfillinganorder,orhiringanewemployeeareexamplesofbusinessprocesses。T

2。Thedimensionsofinformationsystemsaremanagement,organizations，andinformationtechnology。T

3。Therearefourmajorbusinessfunctions：Salesandmarketing;manufacturingand

production;financeandaccounting;andinformationtechnology。F

4。Inthebehavioralapproachtoinformationsystems,technologyisignoredinfavorofunderstandingthepsychological，social，andeconomicimpactsofsystems.F

5。Abusinessmodeldescribeshowacompanyproduces,delivers，andsellsaproductorservicetocreatewealth。T

Multiple-ChoiceQuestions

1。Thesiximportantbusinessobjectivesofinformationtechnologyarenewproducts,services，andbusinessmodels;customerandsupplierintimacy；survival;competitiveadvantage；operationalexcellence；and：B

improvedflexibility.

improveddecisionmaking.

improvedbusinesspractices。

improvedefficiency.

2。Aninformationsystemcanbedefinedtechnicallyasasetofinterrelatedcomponentsthat

collect,process，store,anddistributeinformationtosupport:A

decisionmakingandcontrolinanorganization。

communicationsanddataflow。

managersanalyzingtheorganization'srawdata.

thecreationofnewproductsandservices。

3。Thethreeactivitiesinaninformationsystemthatproducetheinformationorganizationsusetocontroloperationsare：C

rmationretrieval,research,andanalysis。

b。input,output,andfeedback。

c。input,processing，andoutput.

d。dataanalysis，processing,andfeedback。

4。Theaveragenumberofticketssolddailyonlineisanexampleof：C

input。

rawdata.

meaningfulinformation。

feedback。

5。Whichofthefollowingareenvironmentalactorsthatinteractwithanorganizationanditsinformationsystems?D

Customers

Suppliers

Regulatoryagencies

Alloftheabove

Chapter2

True—FalseQuestions

Ahotelreservationsystemisatypicalexampleofamanagementinformationsystem。F

Atransactionprocessingsystemisacomputerizedsystemthatperformsandrecordsthedailyroutinetransactionsnecessarytoconductbusiness。T

3。Supplychainmanagementsystemsaremoreexternallyorientedthanenterprisesystem®T4.Informationsuppliedbyanenterprisesystemisstructuredaroundcross-functionalbusinessprocesses.T

5.Enrollingemployeesinbenefitsplansisabusinessprocesshandledbythefinanceandaccountingfunction。F

Multiple—ChoiceQuestions

IdentifyingcustomersisaresponsibilityoftheD___function.

a。financeandaccounting。

b。Humanresources.

c。Manufacturingandproduction.

d。Salesandmarketing.

Whichtypeofsystemwouldyouusetodeterminewhattrendsinyoursupplier'sindustrywill

TOC\o"1-5"\h\z

affectyourfirmthemostinfiveyears？A

ESS

TPS

MIS

DSS

E-governmentreferstotheapplicationofAtodigitallyenablegovernmentand

publicsectoragencies'relationshipwithcitizens，businesses，andotherarmsofgovernment。

theInternetandnetworkingtechnologies

e-commerce

e-business

Anycomputerizedtechnology

_Bsystemcollectsdatafromvariouskeybusinessprocessesandstoresthedataina

single，comprehensivedatarepository，usablebyotherpartsofthebusiness.

transaction

enterprise

automaticreporting

managementinformation

Theterm“managementinformationsystems"designatesaspecificcategoryofinformation

systemsserving:D

egrateddataprocessingthroughoutthefirm.

b。transactionprocessreporting。

c。employeeswithonlineaccesstohistoricalrecords.

d。middlemanagementfunctions.

Chapter3

True—FalseQuestions

Fromthepointofviewofeconomics,informationsystemstechnologycanbeviewedasafactorofproductionthatcanbesubstitutedfortraditionalcapitalandlabor.T

2.Stronglinkagestocustomersandsuppliersdecreaseswitchingcosts。F

3.Inthevaluechainmodel,primaryactivitiesaremostdirectlyrelatedtotheproductionanddistributionofthefirm'sproductsandservicesthatcreatevalueforthecustomer.T

4.Inthestrategyofproductdifferentiation,informationsystemsareusedtoenablenewproductsandservices.T

5.1nademonstrationofnetworkeconomics,themorepeoplethatuseAdobesoftwareandrelatedproducts,thegreaterthevalueofthesoftware.T

Multiple—ChoiceQuestions

WhichofthefollowingwouldNOTbeconsideredadisruptivetechnology?A

Instantmessaging.

e-mail。

Internettelephony.

PCs。

Accordingtoagencytheory,thefirmisviewedasa(n):D

a。unified,profit-maximizingentity.

taskforceorganizationthatmustrespondtorapidlychangingenvironments。

c。entrepreneurialendeavor.

“Nexusofcontracts”amon-igntesrelstfedindividuals。

WhichofthefollowingisNOToneofthecompetitiveforces?C

Suppliers

Othercompetitors

Externalenvironment

Customers

Aninformationsystemcanenableacompanytofocusonamarketnichethrough：D

plextrendforecasting.

b。tailoringproductstotheclient.

intensiveproducttrendanalysis。

intensivecustomerdataanalysis.

Allofthefollowingaremajorfeaturesoforganizationsthatimpacttheuseofinformation

systemsEXCEPTfor：D

a。businessprocesses。

b。environments。

c。goals.

d。agencycosts。

Chapter4

True-FalseQuestions

1。Privacyistherighttobeleftalonewhenyouwanttobe，withoutsurveillanceorinterferencefromotherindividualsororganizations.T

Thelaststepinanalyzinganethicalissueshouldbetoidentifythestakeholderspeoplewho

haveavestedinterestintheoutcomeofthedecision。F

AcookieisasmallfilecontaininginformationaboutyouandyourWebactivitiesthatisdepositedonyourharddiskbyaWebsite.T

4。Accordingtothecourts，inthecreationofuniquesoftware,similarconcepts,generalfunctionalfeatures,andevencolorsareprotectablebycopyrightlaw.F

5.Spywareissoftwarethatcomeshiddeninfreedownloadablesoftwareandcantrackyouronlinemovements。T

Multiple-ChoiceQuestions

Whichofthefollowingbestdescribeshownewinformationsystemsresultinlegalgrayareas？B

a。Theyworkwithnetworked，electronicdata,whicharemoredifficulttocontrolthaninformationstoredmanually。

b。Theyresultinnewsituationsthatarenotcoveredbyoldlaws。

Theyareimplementedbytechniciansratherthanmanagers.

d。Theyarecreatedfromsetsoflogicalandtechnologicalrulesratherthansocialororganizationalmores

2。Intheinformationage,theobligationsthatindividualsandorganizationshaveconcerning

rightstointellectualpropertyfallwithinthemoraldimensionof：A

propertyrightsandobligations.

systemquality。

accountabilityandcontrol.

informationrightsandobligations.

Thefeatureofpoliticalsystemsinwhichabodyoflawsisinplacethatpermitsindividualstorecoverthedamagesdonetothembyotheractors，systems,ororganizationsisreferredto

as：

D

a.

accountability.

b.

responsibility.

c.

dueprocess。

d.

liability。

4。Acolleagueofyoursfrequentlytakessmallamountsofofficesupplies,notingthatthelosstothecompanyisminimal.Youcounterthatifeveryoneweretotaketheofficesupplies，thelosswouldnolongerbeminimal.Yourrationaleexpresseswhichhistoricalethicalprinciple?

Kant'sCategoricalImperativeA

TheGoldenRule

Descartes'RuleofChange

The“Nofreelunch"rule

5。ImmanuelKant'sCategoricalImperativestatesthat:D

ifanactioncannotbetakenrepeatedly，thenitisnotrighttobetakenatanytime。

oneshouldtaketheactionthatproducestheleastharmorincurstheleastcost。

onecanputvaluesinrankorderandunderstandtheconsequencesofvariouscoursesof

action。

ifanactionisnotrightforeveryonetotake,itisnotrightforanyonetotake.

Chapter9

True—FalseQuestions

Enterprisesystemsaredesignedprimarilytoallowcommunicationbetweenanorganizationandoutsidepartnersandsuppliers.F

Thebullwhipeffectisthedistortionofinformationaboutthedemandforaproductasitpassesfromoneentitytothenextacrossthesupplychain.T

3.Inapull-basedmodel,productionmasterschedulesarebasedonforecastsofdemandforproducts.F

YouwouldexpecttofindPRMandERMmodulesinthemostcomprehensiveCRMsoftwarepackages.T

Companiescanuseconfigurationtablesprovidedbytheenterprisesoftwaretotailoraparticularaspectofthesystemtothewayitdoesbusiness.T

Multiple-ChoiceQuestions

1。Asuiteofintegratedsoftwaremodulesforfinanceandaccounting,humanresources,manufacturingandproduction,andsalesandmarketingthatallowsdatatobeusedbymultiplefunctionsandbusinessprocessesbestdescribes:B

a。SCMsoftware.

b。ERPsystems.

c。ERMsoftware.

d。CRMmodules.

2。Inordertoachievemaximumbenefitfromanenterprisesoftwarepackage,abusiness：C

customizesthesoftwaretomatchallofitsbusinessprocesses.

usesonlytheprocessesinthesoftwarethatmatchitsownprocesses。

changesthewayitworkstomatchthesoftware'sbusinessprocesses.

selectsonlythesoftwarethatbestmatchesitsexistingbusinessprocesses。

3。Anetworkoforganizationsandbusinessprocessesforprocuringrawmaterials，transformingthesematerialsintointermediateandfinishedproducts,anddistributingthefinishedproductstocustomersiscalleda：C

distributionchannel.

supplychain.

valuechain。

marketingchain。

4。Enterprisesoftwareisbuiltaroundthousandsofpredefinedbusinessprocessesthatreflect：

thefirm'sorganization。D

industrygoals。

bestpractices.

Cuttingedgeworkflowanalyses.

5。Youhavebeenaskedtoimplemententerprisesoftwareforamanufacturerofkitchen

appliances.Whatisthefirststepyoushouldtake？A

a。Selectthefunctionsofthesystemyouwishtouse。

b。Mapthecompany'sbusinessprocessestothesoftware'sbusinessprocesses。

c。Mapthesoftware'sbusinessprocessestothecompany'sbusinessprocesses.

d。Selectthebusinessprocessesyouwishtoautomate。

Chapter10

True-FalseQuestions

E—commercereferstotheuseofanynetworkingtechnologiestotransactbusiness.F

TheInternetshrinksinformationasymmetry.T

Disintermediationprovidesmajorbenefitstothedistributor。F

4。Netmarketplacesmayeithersupportcontractualpurchasingbasedonlong-termrelationshipswithdesignatedsuppliersorshort—termspotpurchasing.T

5.Ingeneral,thecostofhardware，software,andtelecommunicationsforbuildingandoperatingaWebsitehasfallenbyover50percentsince2000。T

Multiple-ChoiceQuestions

Theeffortrequiredtolocateasuitableproductiscalled:B

pricediscrimination.

searchcosts。

menucosts.

shoppingcosts.

WhichofthefollowingbusinessesutilizesthecontentproviderInternetbusinessmodel？C

a。A

b。eB

CNN.com

M

3.Sellingthesamegoodstodifferenttargetedgroupsatdifferentpricesiscalled:D

costcustomization。

costopacity。

pricegouging.

pricediscrimination.

4。InwhichofthefollowingrevenuemodelsdoesaWebsitechargeafeeforaccesstosomeorallofitsofferingsonacontinual,regularbasis?A

subscription.

free/freemium.

transactionfee。

sales。

5。Yourcompanyprovidesonlinetaxpreparationsoftware。Userscandownloadformsandreadtipsonlinewithoutpaying,butafeeischargedforusingtheadvancedtaxformmanagementservices.Thisisanexampleofwhichtypeofrevenuemodel?D

subscription.

affiliate。

transactionfee。

free/freemium。

Chapter11

Multiple—ChoiceQuestions

Theflowofeventsortransactionscapturedbyanorganization'ssyBstemdescribes:

a.

information。

b.

data。

c.

wisdom.

d。

knowledge。

Expertiseandexperienceoforganizationalmembersthathasnotbeenformallydocumentedbestdescribes：D

a。wisdom。

rmation。

c。data。

d。tacitknowledge。

Asystemfororganizingformaldocumentsandreportsinarepositorywhereitcanbeaccessedthroughouttheorganizationbestdescribes：C

databasemanagementsystem。

b。expertsystem。

structuredknowledgesystem。

neuralnetwork。

Chapter12

True—FalseQuestions

1。Unstructureddecisionsarenovelandnonroutine,andthereisnowell—understoodoragreed—onprocedureformakingthem。T

2Theclassicalmodelofmanagementdoesnotaddresswhatexactlymanagersdowhentheyplan，decidethings,andcontroltheworkofothers.T

MIStypicallyproducefixed，regularlyscheduledreportsbasedondataextractedand

summarizedfromthefirm'sunderlyingtransactionprocessingsystems。T

Theintelligencephaseofdecisionmakingconsistsofdiscovering，identifying,andunderstandingtheproblemsoccurringintheorganization.T

Withanenvironmentalscanningfacility,ESSareabletodetectsignalsofproblemsintheorganizationalenvironmentthatindicatestrategicthreatsandopportunitiesTMultiple—ChoiceQuestions

1。Whichtypeofdecisionismoreprevalentatlowerorganizationallevels？C

Procedural

Unstructured

Structured

Semistructured

2。Simon'sdescriptionofdecisionmakingconsistsoffourstages:C

planning,financing，implementation，andmaintenance.

planning，design，implementation,andmaintenance。

elligence，design，choice,andimplementation。

elligence，design，financing,andimplementation.

3。Mintzberg'sclassificationofmanagerialrolesdefinesthreemaincategories:A

interpersonal，informational,anddecisional.

symbolic,decisional,andinterpersonal。

symbolic，interpersonal，andtechnical。

technical，interpersonal，andinformational。

ThecomponentsofaDSSarethe：D

internalcorporatedatabase,externaldatasources，andanalysistools.

b。datavisualizationtools,software,andgraphicscapabilities.

c。database，graphicscapabilities,andanalysistools。

database，softwaresystem,anduserinterface.

Awell—designedESSwillallowmanagementto：D

a。havegreaterspanofcontrol.

b。allowlowerlevelsofmanagementgreatercontrol.

c。lessentheneedtoreviewlowerlevelsofoperation。

d。alloftheabove.

Chapter13

True—FalseQuestions

1。ThemostcommonformofIT-enabledorganizationalchangeisautomationT

2。Thoroughtestingisnotrequiredif,duringtheprogrammingstage,thedesigndocumentsaresufficientlydetailed.F

3。Prototypingismoreiterativethantheconventionallifecycle。T

4。Aproblemwithprototypingisthatthesystemsconstructedusingthismethodmaynotbeabletohandlelargequantitiesofdatainaproductionenvironment.T

5。Adataflowdiagramoffersalogicalandgraphicalmodelofinformationflow，partitioning

asystemintomodulesthatshowmanageablelevelsofdetail。T

Multiple—ChoiceQuestions

1。ThefourkindsofstructuralorganizationalchangeenabledbyITare:B

a。rationalization，automation，reengineering,andredesigning

b。rationalization,automation，reengineering,andparadigmshift

c。automation,rationalization,restructuring，andreengineering

d。automation,restructuring，reengineering，andparadigmshift。

2。Automation:B

a。maychangetheentirenatureofthebusiness.

b。businessprocessesareanalyzed，streamlined，andreorganizedtocutwasteandeliminaterepetitive，paper-intensivetasks。

c。standardoperatingproceduresarestreamlinedtoremovebottlenecks.

d。assistsemployeeswithperformingtheirtasksmoreefficiently。

3。Enablingorganizationstomakecontinualimprovementstomanybusinessprocessesandto

useprocessesasthefundamentalbuildingblocksofcorporateinformationsystemsisthegoalof:A

BPM.

BPR。

Reengineering。

c.Workflowmanagement。

4。Whichprocessdevelopsadetaileddescriptionofthefunctionsthatanewinformationsystemmustperform?B

a。Feasibilitystudy

b。Requirementsanalysis

c。Systemsdesign

d。Testplandevelopment

5。Systemsdesign:B

a。describeswhatasystemshoulddotomeetinformationrequirements。

b。showshowthenewsystemwillfulfilltheinformationrequirements.

c。alwaystriestoincreaseprecision。

d。includesthetestingphases.

6。Unittesting:C

includesallthepreparationsfortheseriesofteststobeperformedonthesystem。

b。teststhefunctioningofthesystemasawholeinordertodetermineifdiscretemoduleswillfunctiontogetherasplanned.

c。testseachprogramseparately.

providesthefinalcertificationthatthesystemisreadytobeusedinaproductionsetting。

Chapter14

True—FalseQuestions

1.Aninformationsystemsplancontainsastatementofcorporategoalsandspecifieshowinformationtechnologywillsupporttheattainmentofthosegoals.T

2。Theinformationsystemssteeringcommitteeiscomposedofinformationsystemsmanagersandend-usermanagersresponsibleforoverseeingseveralspecificinformationsystemsprojects。F

3。Thelargerthesystemsproject，themorerisktheprojectrunsintermsofbeingcompleted

ontime,withinbudget.andaccordingtoprojectrequirements。T

4.Intangiblebenefitscannotbeimmediatelyquantifiedbutmayleadtoquantifiabl