深圳MBA之质量管理案例

----------------------------精品word文档值得下载值得拥有--------------------------------------------------------------------------精品word文档值得下载值得拥有---------------------------------------------------------------------------------------------------------------------------------------------------------------------------质量管理案例：中国江南电器公司江南电器公司是位于深圳的一家中心电动马达线圈制造商。该公司作业经理李明曾面临日益增多的废品率问题。“我不能确定这些问题是从哪儿产生的”，他在每周一次的公司管理人员会议上对老板这么说，“卷线部门的废品已使我们白干了两个月。没有人知道原因是什么。我请一名顾问Roger来察看情况，并提出关于我们如何才能找到原因的建议。我并不期望Roger能提出技术性建议——只要求他能指出正确方向。”那天稍后，Roger一到公司就去生产车间。他从卷线部门质量监督人员的交谈中，发现他们并不清楚问题所在及如何改正。卷线生产过程是三台机器将线卷在一个塑料轴上。经过质检后，这些线圈被送到包装部门。Roger发现包装部门员工要进行再检验并立即进行校正。问题是有太多的线圈被查出有缺陷并在包装前要返工。Roger接着考察了质管部门，从那里他得到了过去几个月卷线部门废品记录（表1）。讨论题（1）为Roger提供报告提纲。（2）这份报告会包括哪些图表、计算技术输出结果及其他此类东西？（3）以一页纸为限说出Roger可能的建议。提供必要的细节来说明Roger的建议，以及让李明了解如何实行该建议。表1日期检验数卷线机卷线不合格线缠在一起铅包破裂线皮擦伤线轴问题线的问题电器测度不通过110011041001100221001501003000500321001013000010023100230100300160003100110020001002000003010030014003410010030000100200000201003000310351001015000010020000021100300030028100100200001002000001010030003003910010120000100200000101003000300410100100500001002100010010030005004111001014000010020000000100300040041210010030100100210100001003000500415100100200101002000001010030003003161001006000010021000000100300030031710010110000100200000011003000300318100110200001002000001010030004001191001002000010020000000100300030012210010140000100200000001003000301223100100400001002000000110030004003241001102001010020100000100300040032510010030000100200010001003000200426100100100001002010100010030002003291001002000010020010000100300020033010010120000100200000001003000200357710018030900120955790368228596330825771001803090012386576137399735760696577100180309001359457807757990251551257710018030900123875771649826018180515771001803090012138572131192158918326577100180309001235957903682236107605357710018030900123565761352861437917425771001803090012355575087869704693279170881003433552741012299443258333791708810034335527510186673293883200817088100343356107101581152501500522170881003433561081010001800598717321708810034335429510107419414268701717088100343356184101878660869628802170881003433561851017758311740866741708810034335610910108601437357284617088100343356110101152207216014916170881003433552371010270