中小企业对外贸易谈判 课件 M2-4-Task Four Distribution Arrangement

中小企业对外贸易谈判

ForeignTradeNegotiationofSmall-Medium-SizedEnterprises项目二跨境电子贸易

ModuleTwoCross-BorderElectronicCommerceTrade

TaskFourDistributionArrangement知识目标学习跨境电子商务中物流配送内容；学习跨境电子商务中物流配送艺术；学习相关商务沟通书面英文表达方式；能力目标能够准备物流配送材料；能够顺利开展物流配送活动；能够处理物流配送往来信函；思想政治教育目标了解“一带一路”内涵与意义；能应用“一带一路”原理解决实际问题；TaskDescriptions

杭州红粉服饰有限公司跨境电子商务部运营专员Lily在线处理跨境电商平台客户下单前关于物流方面的具体事宜。SectionATypicalSamplesSampleILily按客户要求安排货物的包装后，给买家发去确认函，下面是关于包装确认函的具体内容。DearSir,Thanksforthepromptpaymentonthestockings.We’reallsettoarrangetheshipmentrightaway.Accordingtoyourrequest,wewillpackeachpairofstockingsinaplasticbag,12pairsinonebigbag,and20dozenbigbagsinacarton.Bubblewrapwillbeusedtomakesureeverythingstaysingoodconditioninsidethecarton.Ifyouagreethegoodscanbepackedasabove,we’llshipthemlatertoday.

Welookforwardtoyourearlyconfirmation.Bestregards,PinklifeTeam

SampleII

货物妥投后，Lily给买家发确认信。下面是确认函的具体内容。DearJaney,We’vealreadypreparedyourordertobeshippedin2hoursbyourshippingagent.YourparcelisbeinghandledbyChinaPost.ThetrackingnumberisHJ9837706989CN.Itisestimatedtoreachyouwithin30businessdays.Pleasenotethatitmaybealittlelaterthannormalifthereisbadweatherfor

flightdelays.

Thanksforyourunderstandingandpatience.Bestregards,PinklifeTeamSampleIII

货物到达买家所在地，Lily给买家发去通知函，下面是函电的具体内容。DearLinda,Hello!IappreciatethetimeyouhavetakentocontactusaboutyourorderwithtrackingnumberRL7087775676UKandIamhappytoassisttoday.

Hereisalinkforyoutotrackyourpackagestatusintransportation:XXXX

I’mgladtoinformyouthatasperthecurrenttrackingresultyourpackagehasarrivedinyourcountryon2020/10/28.

Kindlybeadvisedthatwhenitemarrives,itwillbeprocessedbycustomsthenhandovertolocalcarrierforfinalmiledelivery.Thismeansyourpackagehasarrivedatthedestinationcountrybutyouneedtowaitforclearancebeforebeingdelivered.Normally,thedeliveryisexpectedincomingdays.

Fordeliveryrelatedquestions,pleasecontactyourcarrierasbelow.

CARRIER’SINFO:Carriername:USPSHelpline:1-800-222-1811

Itrulywishyouwillbesatisfiedwithyourpurchaseandyouwillconfirmyourorderassoonasyougettheitem.Ofcourse,ifyouliketheitem,pleaseleaveusapositivefeedback.

Thanksforyourbusinessagain!Haveaniceday!

Bestregards,PinklifeteamSampleIV

买家发函询问物流长期不更新是什么原因。下面是函电的具体内容。

Hi,IwonderwhythelogisticsinformationoftheorderonOct.4thhasn’tbeenupdated.Iorderedthedress15daysago.Ifthedressismissing,Iwantarefund.Ifthedressisontheway,pleasetellmetheexactplacewheremyorderisnow.Ifyouareonline,pleaseanswermeimmediately.IfIcannotgetareplyin24hours,Iwillapplyforarefunddirectlyontheplatform.Waitingforyourmassage.Thanks.

SampleV

收到买家询问订单物流信息时，Lily立即联系物流公司调查货物去向，发现货物在运输途中丢失。Lily将情况汇报公司，经公司同意向买家发函，同意退款。下面是函电具体内容。DearSam，Wearesosorrytoinformyouthatthelogisticscompanyhaslostyourgoodsduringthedelivery.Wecontactthelogisticscustomerservicetoinvestigatethetrackinginformationassoonaswereceivedyourletter.Becausethepeakseasoniscoming,thelogisticsproductionispoor.

Accordingtoyourrequest,weagreetorefundyouin24hoursafteryousendyourrefundrequestontheplatform.

Lookingforwardtoyournextshoppingtime.Wewillgiveyoua10%discountoffforyournextorder.Bestregards.Pinklifeteam.SectionBTypicalExpressions1.Weofferdropshippingservice.Youcansimplyspecifytheshippingaddress,andwewilldelivertheordertoyourdesignatedaddress.我们提供代发服务，只要提供邮寄地址，我们就会将货品发至指定地址。2.Wewouldcheckthequalityoftheproductandtryourbesttomakesureyoureceiveitinasatisfactorycondition.发货前我们会检查货物质量，保证您收到的货物完好无损。3.Youritemwillbearrangedwithin24-28hoursthenyou’llgetacouriernumber.您的订单将在24-28小时内安排发货，届时您可以在平台上查到快递单号。4.Beforeyoucheckout,makesuretoverifyorchangeyourdeliveryaddress.在您付款前，一定要核对或者修改您的配送地址。5.Weusuallypackeachpieceofmen’shirtinaboxandputhalfadozeninacarton.通常每箱含6件男衬衫，每件衬衫都有单独包装盒。6.Thewoodencaseshouldbenotonlyseaworthybutalsostrongenoughtoprotectthegoodsfromanydamage.木箱不仅要适于海运，还要足够坚固以保护货物不受任何损害。7.Thepackagelefttheseller’sfacilityandisintransittothecarrier.快件已出库，正在发往快递公司途中。

8.Yourpackagewasdeliveredandthedeliverywassignedbythebuyer.快件已经成功投递。快件已签书，收件人是本人。9.NormallyitwilltakeDHLExpressaboutoneweektoshipthepackagetothedestination.通常情况下，敦豪速递要一周才能将快递送到目的地。10.Bepatient.Thelogisticstrackinginformationisoftenupdatedafterthegoodsareactuallytransported.请耐心等待，物流跟踪信息的更新往往比货物实际运输速度要晚一些。

SectionCComposition-TranslationPartIIntegratingtheChinesefollowingbasicinformationintoEnglish.

亲爱的买家：

很抱歉地通知您，由于2019新型冠状病毒疫情的影响，阿里旗下的速卖通平台的部分物流以及运输将出现延迟发货的情况，买家收货等待时长需根据实际情况决定。

虽然是不可抗力造成订单不可履行，卖家是免责的。但是考虑到您是我们的老客户，而且订单是刚下的。如果您等不及，可以在后台直接取消订单或者申请退款。我们将在24小时之内帮您后台处理退款事宜。

再次为给您带来不便感到抱歉，欢迎您下次光临购物。谢谢！

您的，PinklifeTeamPartIIIntegratingtheEnglishfollowingbasicinformationintoChinese.Dearvaluedcustomer,Hello!IappreciatethetimeyouhavetakentocontactusaboutyourorderwithtrackingnumberLO87642006UKandIamhappytoassisttoday.

Iregrettoinformyou,asperthecurrenttrackingresult,Ifoundthetrackingresultindicatesthatyourpackageisundergoinganunusualcondition.Itwasbeingreturnedbacktous.Thepossiblereasonofreturningwillbewrittenonthepackage(Incorrect/illegible/incompleteaddress,expiredretentionperiod;theaddresseefailedtocollecttheitem;theaddresseedoesnotresideatthegivenaddress;refusedtoacceptbyaddressee,etc.)Icaninformyoufurtheronceitisreturnedbacktous.

Dependingont