咖啡厅营运-咖啡厅工作技能培训档案-服务员

PersonalProfile个人信息,,,,,,,

AssociateName姓名:,,IDNumber工号:,,DateJoined入职日期:,,,

Department部门,,Section分部门:,,Position职位:,,,

"ImmediateSupervisor

直接上级:",,"DepartmentTrainer

部门培训师:",,"JobSkillTrainer

工作技能培训师:",,,

,,,,,,,,

"GenericKnowledge

基础知识",,,,"LevelsConfirmation

技能水平认证(签字及日期）",,,

,,,,1,2,3,4

NewAssociateHotelOrientation新员工酒店入职培训,,,,,,,

MinyounHotelsGroupIntroduction,,明宇酒店集团介绍,,,,,

ProfessionalEtiquette职场礼仪,,,,,,,

ServiceSkills服务技巧,,,,,,,

TelephoneCourtesy电话礼仪,,,,,,,

GroomingStandard仪容仪表,,,,,,,

"Hotellayout,facilitiesandfeatures",,酒店布局、设施及特点,,,,,

TourofDepartment/hotel,,酒店/部门参观,,,,,

DepartmentIntroduction部门介绍,,,,,,,

IntroductiontoDepartmentandTeam,,部门及团队介绍,,,,,

Workstationsetup,,工作区域介绍,,,,,

MeetingwithDirectManager,,与直级经理见面,,,,,

MeetingwithDepartmentTrainer,,与部门培训师见面并获得工作技能培训档案,,,,,

Timesheets/AttendanceIntroduction,,工作时间/部门考勤介绍,,,,,

Policy&Procedure政策与程序,,,,,,,

EmploymentofRelatives,,亲属聘用,,,,,

IncentiveProgram,招聘激励,,,,,,

BenefitPlan,福利计划,,,,,,

ChangeofStatus,人事信息变更,,,,,,

ResignationandTermination,,辞职及劳动关系解除,,,,,

InternalTransferwithinMHG,,明宇酒店集团内部调动,,,,,

OutsideEmployment,在外兼职,,,,,,

Attendance,考勤,,,,,,

AssociateIDCard,员工卡,,,,,,

NameTag,名牌,,,,,,

Uniform,制服,,,,,,

DutyMeal,工作餐,,,,,,

AssociateLocker,员工更衣室,,,,,,

PersonalVisit,私人探访,,,,,,

OfficeTelephone&CommunicationEquipment,,办公电话及通讯设施,,,,,

Smoking,吸烟政策,,,,,,

GroomingStandard,仪容仪表,,,,,,

TelephoneCourtesy,电话礼仪,,,,,,

GrievanceHandling,员工申诉,,,,,,

WorkInjury,工伤,,,,,,

JobSkillTrainingProfile,,工作技能培训档案,,,,,

TrainingAttendance,培训考勤,,,,,,

DepartmentTrainingSystem,,部门培训体系,,,,,

HotelInternalCrossTraining,,酒店内部交叉培训,,,,,

Pre-shiftMeetings班前会,,,,,,,

DepartmentMeetings部门会议,,,,,,,

CellPhonePolicy手机使用政策,,,,,,,

FeedbackProcess-AssociatesandGuests反馈程序-员工及客人,,,,,,,

Safety&SecurityinWorkplace工作场所的健康与安全,,,,,,,

EvacuationRoute/Procedures人员疏散路线及程序,,,,,,,

"ReportingEmergencies(Fire,Accident,etc.)紧急报告程序（火警、事故等）",,,,,,,

HygieneKnowledge卫生预防知识,,,,,,,

Lost&FoundProcedures失物招领程序,,,,,,,

GuestroomKeyProcedures/EnteringRoom客房钥匙管理/进入房间程序,,,,,,,

WelcomingDisabledGuests欢迎残疾客人,,,,,,,

"JobSkillCatalogue(byPosition)

工作技能目录-根据职位制定",,,,"LevelsConfirmation

技能水平认证(签字及日期）",,,

"Tooltouse:SOP's,ServiceStandard,BrandStandard

参考资源：部门基本操作规范和标准，酒店服务标准，品牌标准",,,,1,2,3,4

SetUpTheRestaurantForService摆台,,,,,,,

StockAndMaintainSideStations边台检查,,,,,,,

FoldNapkins叠口布,,,,,,,

PrepareServiceTrays准备托盘,,,,,,,

TakeRestaurantReservations接受预定,,,,,,,

GreetAndSeatGuests问候及引领客人,,,,,,,

HandleNapkins安排就座位和铺口布,,,,,,,

ServeIcedWater冰水服务,,,,,,,

PresentMenu递送菜单,,,,,,,

TakeBeverageOrder点酒水,,,,,,,

ServeAndPresentDrinks服务酒水,,,,,,,

SuggestMenuItems菜单建议,,,,,,,

TakeOrder点单,,,,,,,

ServeBreadsAndButter服务黄油和面包,,,,,,,

SetAppropriateSilverwareForTheStarter/MainCourse/DessertAndChangeSettingAccordingToFoodOrdered根据点单摆台,,,,,,,

ServeWhiteWineOrRoseWine服务白葡萄酒,,,,,,,

ServeRedWine服务红葡萄酒,,,,,,,

ServeChampagne服务香槟,,,,,,,

ServeFoodAndBeverageAccordingToGuestOrder正确服务酒水和食品,,,,,,,

CheckGuestSaftisfaction检查客人满意度,,,,,,,

ClearSoiledPlatesFromGuest-OccupiedTable撤碟,,,,,,,

CheckSilverwareForTheNextCourse更换餐具,,,,,,,

ServeDessert服务甜品,,,,,,,

PresentACheck/Bill出示帐单,,,,,,,

HelpGuestWhenLeaving送别客人,,,,,,,

SetUpForBuffetService自助餐摆台,,,,,,,

AttendToGuestHavingBuffet介绍自助餐,,,,,,,

BuffetService自助餐服务,,,,,,,

PreparemandServiceDifferentTypesOFBevereges准备和服务不同酒水,,,,,,,

BeverageKnowlage软饮、酒水知识,,,,,,,

HandleAWrongOrder解决错误点单,,,,,,,

HandleComplaints解决一般投诉,,,,,,,

PolishCutlery擦拭餐具,,,,,,,

HandleGlassware擦拭瓷器,,,,,,,

PolishGlassware擦拭玻璃器皿,,,,,,,

"Control,ReplaceAndRequestLinen(TableclothsAndNapkins)布草控制",,,,,,,

ControlSpoilageAndPilferage破损控制,,,,,,,

Safeworkhabits安全的工作习惯,,,,,,,

Kitchensafety厨房安全,,,,,,,

F&BFireProcedures火警程序,,,,,,,

Emergencysituations紧急情况的处理,,,,,,,

LogBook每日运营日志,,,,,,,

FBOrganizationChart餐饮及部门组织结构图,,,,,,,

DutyRoster排班表,,,,,,,

SignInSignOut签到表,,,,,,,

ServicePeriods效率管理,,,,,,,

Humanisticcare人文关怀,,,,,,,

Departmentofcoreculture部门核心文化,,,,,,,

BeverageRequisitions酒水申请单,,,,,,,

FoodRequisitions食品申请单,,,,,,,

GeneralStoreRequisitions总库领用单,,,,,,,

OperatingEquipmentRequisition维修申请单,,,,,,,

ChemicalRequisitions清洁申请单,,,,,,,

LinenRequisitions布草申请单,,,,,,,

LinenExchangeBook布草更换本,,,,,,,

F&BLinenPolicy布草政策,,,,,,,

F&BGroomingandHygienePolicy餐饮仪容和卫生政策,,,,,,,

F&BDepartmentalCodeofConduct餐饮部联系录,,,,,,,

BreakagePolicy破损政策,,,,,,,

LightingSchedule灯光表,,,,,,,

BackgroundMusic背景音乐,,,,,,,

KeyHandling钥匙交接,,,,,,,

RestaurantOpening/ClosingChecklist餐厅开关档检查表,,,,,,,

Teamspirit&Initiaive团队意识与主动性,,,,,,,

Willingnesstotakeinstructions&communicationskills跟进和沟通能力,,,,,,,

Englishproficiency英文能力,,,,,,,

"PleasesigninthecopeformastheattachmentwithPAF.

请在该员工进行人事变动时在复印件上签字确认，将随人事变动表一同提交",,,,,,,

Who人员,,,When时间段,Comments评价,,,

"AgreedbyDept.Trainer

部门培训员考察：",,,,,,,

Date日期,,,,,,,

"SignatureofAssociate

员工签字：",,,,,,,

Date日期,,,,,,,

"ApprovedbyDept.Head

部门负责人审批者：",,,,,,,

Date日期,,,,,,,

,,,,,,,,

NoteonLevelsofCompetency技能评估级别,,,PAFRequirements人事变动要求,,,,

"Level1-Hasreceivedtraining

基本达到培训要求",,,"Level1-Topassprobationatlevel1

员工转正时，需确保所有工作技能达到1级",,,,

"Level2-Abletoperformtaskwithminimalguidance

能再指导下完成工作",,,"Level2-With12-monthatlevel2

员工应在工作12月内所有工作技能达到2级",,,,

"Level3-Abletoperformtaskindependently

能独立完成任务并