《旅游英语》第一章

1Lead-in2TaskDescription4CaseStudy5PracticalWriting6KnowledgeExpanding3SituationalPractice1Lead-inLead-inⅠ

Thefour-daytravelinShanxiprovincewillpresentyouwitha____________culturaltourofoneofthemostoutstandinghistoricalandculturalcitiesinnorthernChina.The___________tourincludestouristsitesofMountWutaishan,oneofthefourgreat___________mountains;theYungangGrottoes,oneofthethreefamousgrottoesinChina;andthePingyao___________City,whichwillcertainly___________youreyesonfolkhousesinnorthernChina.Fromthistour,youwillappreciatethebeautifullandscapeinShanxi.In___________,youwillgettoknowalittleaboutBuddhismanditsculture.Youwillalsoappreciatetheclassicfolkhouses,whichmay___________fromthosesouthoftheYangtzeRiver,and___________theMerchantCultureofShanxi,whichexertedagreat___________onChinesemodernhistory.Sothefour-daytourwillgiveyouaglimpseofmany___________ofChineseculture.01Listentothepassageandfillinthemissinginformationyouhaveheard.splendidpackageBuddhistAncientfeastadditionvaryunderstandinfluenceaspectsLead-inⅠ02Listentothepassageagain,answerthefollowingquestions.(1)Whatisthepassageabout?(2)Pleaselistthetouristsitesmentionedinthispassage.2TaskDescriptionTaskDescriptionⅡtravelagencytourguide

itinerarycoachGettourists’informationanditinerarydetails

Readthereceptionprogramcarefully,youcangetthefollowinginformation:numberofthetourists,name,gender,anyspecialneeds,thetimeforarrivalanddeparture,pick-uppoint,themodeoftransportation,itineraryandsightseeingschedule,etc.TaskDescriptionⅡ

Asatourguide,youbeginyourworkwhenyougetthereceptionprogramfromthetravelagency.Maketourarrangementsasfollows:AccommodationItisimportanttobookahotelthatmeetsthestandardsrequiredbythegroupinadvance.Youshouldknowthelocationofthehotel,thestandardofthehotel,thetelephonenumberandthefacilitieswell.Inaddition,youshouldmakereservationsintherestaurantsandinformtherestaurantsofthecorrecttimeformeals,thenumberofpeoplefordining,thespecialrequirementsforfood,andthewayofpayments.TaskDescriptionⅡBookaCoach

Youshouldbookthecoachandmeetthecoachdriver,fromwhomyoucanfigureout:thetype,capacity,numberandcolorofthecoach.Youshouldalsogettoknowhisdrivingexperience,hisnameandhiscellphonenumber.Youshouldkeepinconstantcontactwiththedrivertomakesurethatheispunctualandisattheagreeduponparkinglocation.TaskDescriptionⅡMaterialsNeededThetourmaterialsareessential.Asatourguide,youneedtocarrythefollowingitems:itinerary,IDcard,welcomeboard,tourguidecard,amini-amplifier,aflagofyouragency,etc.Youshouldbedressedappropriatelyandprofessionally.PreviewtheInterpretationofScenicSpotsItisimportantandnecessaryforatourguidetomakeapreparationforinterpretingthescenicspotstothetouristsandtoknowhowtointerprettherelevantinformationtothem.Atourguideshouldbeprofessionalandknowledgeableandcanhelptouriststosolveallkindsofproblemsduringthetrip.TaskDescriptionⅡitinerary n. 旅行日程；旅程；路线gender

n. 性别accommodation n. 住处，膳宿；预订铺位coach n. 长途汽车，大巴车，长途客车punctual adj. 准时的，守时的，精确的agreed adj. 通过协议的，同意的mini-amplifier n. 迷你扩音器interpret v. 解释，说明tourguide 导游travelagency 旅行社sightseeingschedule 观光计划，观光安排表figureout 明白，知道，弄清楚scenicspot 风景区，景点WordsandExpressionsTaskDescriptionⅡ1.Itisimportanttobookahotelthatmeetsthestandardsrequiredbythegroupinadvance.inadvance指“提前；事先”；it为形式主语，真正的主语是动词不定式。2.inaddition除此之外3.Youshouldbookthecoachandmeetthecoachdriver,fromwhomyoucanfigureout…fromwhom引导非限制性定语从句；coach指“大巴车；长途客车”。4.Itisimportantandnecessaryforatourguidetomakeapreparationforinterpretingthescenicspotstothetouristsandtoknowhowtointerprettherelevantinformationtothem.句中makeapreparationfor指“为……做准备”；interpret指“讲解”；relevantinformation指“相关信息”。NotesTaskDescriptionⅡ3SituationalPracticeScene:Emmaisatatravelagencyandwantstobookatourforhercompany.Bruceisatravelagent.Heisintroducingthedetailsandbookingatourforher.(B:Bruce;E:Emma)B: Welcome,madam!CanIhelpyou?E: Yes.I’dliketoreserveatourformycompany.B: OK.MayIhavethenameofyourcompany,please?E: BritishInternationalTechnologicalCo.,Ltd.B: Then,forhowmanypeople?E: 35.SituationalPracticeⅢ01Dialogue1BookingaGroupTourB: Whatsortoftourdoyouwanttobook?E: Wearegoingtohavea6-daytourtoYunnanfromApril20toApril27.B: Well,Isee.Ithinkwecanarrangeitforyou.E: Howshallwegothereandwhat’stheprice?B: Theround-tripflighttoYunnanis3850yuanperperson.E: Thatsoundsgood.Whatkindofhotelshallwestayin?B: Theboutiquehotel.E: Whatplaceswillwevisitthen?B: Kunming,Dali,Lijiang,andShangri-La.E: That’sgood.Pleasebookthisforus.SituationalPracticeⅢ01Dialogue1BookingaGroupTourSituationalPracticeⅢWordsandExpressionsreserve v. 预约，保留round-tripflight

往返航行boutiquehotel 精品酒店Situation:

You,atourguideofChinaInternationalTravelService(CITS),arereceivingacallfromMr.White,aforeigntourist,whowantstobooka10-daytourtoXi’anthroughthetravelagency.Youaregoingtomakeatelephoneconversationwiththepotentialguest,andyourtalkshouldincludeinformationabouttourtype,dates,touristsnumber,costs,scenicspots,accommodation,etc.SituationalPracticeⅢSimulationTrainingSituationalPracticeⅢ02Dialogue2ExplainingtheItinerarytoTouristsScene:Kevin,atourguide,isexplainingthenextday’sitinerarytoDaisy,atourist.(K:Kevin;D:Daisy)K: Goodafternoon,Miss!D: Goodafternoon.Em...,mayIhavealookattheitinerary?K: Yeah.Pleasetakealookattheitinerarypreparedforyou.D: OK.Let’stalkaboutit.K: Inthemorningwe’llvisitTian’anmenSquarefirstandthenmoveontotheForbiddenCity.AndthenwewillvisittheSummerPalacewhereourlunchhasbeenreserved.SituationalPracticeⅢ02Dialogue2ExplainingtheItinerarytoTouristsD: Thatsoundsverywonderful!K: Themorningisabittight,buttheafternoonwillberelaxing.WewillvisittheTempleofHeavenat6:00p.m.We’llhaveaBeijingRoastDuckDinnerandthenwe’regoingtowatchPekingOpera.D: Good.Whattimeshouldwestartout?K: We’dbetterleavethehotelatabout7:00a.m.Don’tforgettobringyourcameraandwearwarmclothes.Itwillbechillytomorrow.D: Thanks.Igotit.tight adj. 紧的，没空的；密封的；麻烦的；吝啬的chilly adj. 寒冷的，怕冷的SituationalPracticeⅢWordsandExpressionsSituation:YouareatourguidefromABCTravelAgency.NowyouarehelpingGrace,aforeignteacherwhowantstohaveatwo-daytourinSuzhoutoworkoutanitinerary.TheconversationisbetweenyouandGrace,includingthefamousscenicspots,theexacttimescheduleofthetour,theaccommodation,etc.Trytocoverthewell-knownattractionsinanefficientway.SimulationTraining4CaseStudy

Inalargecompany,thereisoftenadepartmentthatisinchargeoftravelarrangementsforthestaff.Inmanycompanies,however,mostofthetravelarrangementsforthebossareusuallymadebythesecretary.Thefollowingfourimportantstepscanensureplanningatripforthebossgoessmoothly.Step1:GatheringInformationfromYourBoss

Itisimportanttoknowhowmanypeoplearegoingonthetripanditisnecessarytocheckifthereareanyspecialneeds,suchasmedicalrequirements.Knowingyourboss’preferencesmightgiveyouaninsightintohisoverallworkpersonalityandprocedures.ReadingⅣ

TravelArrangementsStep2:BookingTickets/Flights

First,therearefourmainmethodsoftravel:byairplane,bytrain,byshipandbybus.Thechoiceofmethodoftravelusuallydependsoncompanypolicy,timeschedule,budget,distance,andthepurposeofthetrip.Thenitisimportanttoknowtheexactdates,includingtheleavingandreturningdates.Anymistakescanbecostlyfortheorganization.Step3:ArrangingHotelandTransportation

Arrangetransportationforyourbosstoandfromtheairport,thehotel,theconferencesite,oranyotherplacesheneedstogo.Thechoosingofthetransportationmethoddependsonwhatyourbossrequests,whichcanvarygreatly.Herearesomeoptions:taxi,cab,rentingacar,etc.

TravelArrangementsReadingⅣStep4:Going

overtheDetailswithYourBoss

Besurealldetailsareprintedontheitinerarysothatyourbosscanreaditeasilyandtakeitalongonthetrip.Thedetailsinclude:Airline:Carrier,terminal,gate,seatnumber,etc.Transportation:Anyusefulnumbers,names,companies,etc.Hotel:Name,address,telephonenumber,etc.Ifthebosstravelsabroad,youshouldalsoaskthetravelagencyaboutthecertificatesrequired,suchaspassport,visa,healthandpolicecertificatesandthewayofobtainingthem.Whennecessary,youshouldalsoarrangethehealthandbaggageinsuranceforthebossandhelptocollectthetraveler’schecks.

TravelArrangementsReadingⅣstaff n. 全体职员requirement n. 要求，需求preference n. 偏爱personality n. 个性procedure n. 程序，步骤policy n. 政策，策略budget n. 预算

WordsandExpressionsReadingⅣconference n.

会议vary v.

变化terminal n.

终点站certificate n.

证明passport n.

护照insurance n.

保险traveler’scheck 旅行支票(1)Whatarethemainstepsifyouwanttomakeatourforthebossinacompany?

Answerthefollowingquestionsbasedonthetext.1Post-readingActivitiesⅣStep1:Thepre-tripdiscussionStep2:Bookingtickets/flightsStep3:ArranginghotelandtransportationStep4:Gooverthedetailswiththeboss(2)Whatdoesthefirststepmainlytalkabout?

Answerthefollowingquestionsbasedonthetext.1Post-readingActivitiesⅣ(4)Whatdoesanitineraryusuallyinclude?(3)Whatshouldyoupaymoreattentiontoinstep2?Itmainlytalksaboutthediscussionbeforeatrip.Ishouldpaymoreattentiontotheexactdates,includingtheleavingandreturningdates.Itincludes:airline,transportationandhotel.(5)Whatshouldyoudoifthebosstravelsabroad?

Answerthefollowingquestionsbasedonthetext.1Post-readingActivitiesⅣIfthebosstravelsabroad,Ishouldalsoaskthetravelagencyaboutthecertificatesrequired,suchaspassport,visa,healthandpolicecertificatesandhowtoobtainthem.Whennecessary,Ishouldalsoarrangethehealthandbaggageinsuranceforthebossandhelptocollectthetraveler’schecks.(1) Therearethreestepsasecretaryshouldfollowifhe/shewantstoplanasmoothtripfortheboss.(2) Inalargecompany,thereisadepartmentthatisinchargeoftravelarrangementsforthestaff.(3) Usually,thetravelarrangementsforthebossinthecompanyaremadebyacertaindepartment.(4) Thechoosingofthetransportationmethoddependsonwhatyourbossrequired.(5) Youshouldmakesurethatalldetailsareprintedintheitinerarysothatyourbosscanreaditeasilyandtakeitalongonthetrip.Decidewhetherthefollowingstatementsaretrue(T)orfalse(F)basedonthetext.2Post-readingActivitiesⅣFTFTT(1)departuretime (2)sightseeing (3)constantly (4)localguide (5)on-peakseason

(6)boutiquehotel (7)chilly (8)knowledgeable (9)solve

(10)packagetour (11)location (12)receptionprogram (13)professional (14)punctual (15)keepintouchwith (16)scenicspots (17)appropriately (18)figureout (19)tourleader (20)FIT(FamilyandIndividualTourist)

Readthefollowingtermsandmatcheachwithitsproperdefinition.3Post-readingActivitiesⅣA.守时的B.风景点C.全陪D.与……保持联系E.接待计划F.合适的G.散客H.地陪I.精品酒店J.专业的K.弄明白L.观光M.有寒意的，阴冷的N.不断地，持续地O.解决P.旺季Q.知识面广的R.地点S.离开时间T.包价旅游SLNHPIMQOTREJADBFKCG(1) It’simportantandnecessaryforatourguidetomakeapreparationforinterpretingthescenicspotstothetouristsandtoknowhowtointerprettherelevantinformationtothem.TranslatethefollowingfromEnglishintoChineseandChineseintoEnglish.4Post-readingActivitiesⅣ(1)对于一名导游来说，事先准备好为游客讲解旅游景点、清楚如何传达相关信息是重要且必要的。(2) Thetourguideshouldkeepinconstantcontactwiththecoachdrivertomakesurethatheispunctualandisattheagreeduponparkinglocation.(2)导游应该随时与司机保持联系，以确保他能准时在之前约定好的停车点等候。(3) Decidewheretotakethetourgroupformealsandhowtoseatthegroup,takingtheirdifferentneedsandpreferencesintoconsideration.TranslatethefollowingfromEnglishintoChineseandChineseintoEnglish.4Post-readingActivitiesⅣ(3)决定带团去哪用餐以及如何安排座位的同时也应该考虑到他们不同的需求和喜好。(4) Atourguideshouldbeprofessionalandknowledgeableandcanhelptouriststosolveallkindsofproblemsduringthetrip.(4)作为导游应该知识广博应变力强，能够帮游客解决旅途中的所有问题。(5)Atourguideshouldbedressedappropriatelyandprofessionally.TranslatethefollowingfromEnglishintoChineseandChineseintoEnglish.4Post-readingActivitiesⅣ(5)导游着装应该职业得体。(6)导游是陪同游客从出发地到达目的地，并确保行程一切顺利的人。(6)Atourguideissomeonewhoaccompanythetouristsfromthedeparturetothedestinationtoensureapleasanttrip.TranslatethefollowingfromEnglishintoChineseandChineseintoEnglish.4Post-readingActivitiesⅣ(7)领队的工作是一项高利益而又富有魅力的工作。(7)Thejobofthetourleaderisnotonlywithhighinterestsbutalsoajobofglamour.(8)在旅行团到达之前预定好符合旅行团标准要求的酒店是非常重要的。(8)Itisimportanttobookthehotelwhichmeetsthestandardofthegroup’srequestinadvance.TranslatethefollowingfromEnglishintoChineseandChineseintoEnglish.4Post-readingActivitiesⅣ(9)导游应该始终保持良好的形象才能取信于游客。(9)Thetourguideshouldalwayskeepagoodimagetowintrustfromthetravelers.(10)如有任何变动，请提前告诉我。(10)Pleasekeepmeinformedaheadoftimeifyoumakeanychanges.

Makeapresentationofthearrangementsatourguideshouldmakewhenacceptingatourgroup.Oralpresentation.5Post-readingActivitiesⅣ5PracticalWritingDay1:NanchangArriveinNanchangbyflightfromBeijing.Accommodation:GalacticPeaceInternationalHotel(Twin-bedRoom)

Day2:Nanchang

OnedaytripinNanchang(includingthevisitofTengwangPavilion,BadashanrenMemorialHallandBayiSquare).Accommodation:GalacticPeaceInternationalHotel(Twin-bedRoom)

Day3:Nanchang—Mt.Lushan

DepartfromNanchangtoMt.Lushanafterbreakfast.VisitMt.Lushan(includingFlowerPathPark,BrocadeValley,andVillaMeilu)Accommodation:XihuHotel(Twin-bedRoom)SampleⅤ4-DayTourinJiangxiProvinceDay4:Mt.Lushan—JingdezhenDepartfromMt.LushantoJingdezhencitybycoach.Aftervisitingtheancientkiln,flybacktoBeijing.Tips:Allthemealsareincluded.4-DayTourinJiangxiProvinceSampleⅤ

Writeanitineraryfora4-daytourinBeijing.ThegueststravelfromQingdaoandwillvisittheForbiddenCity,Tian’anmenSquare,theTempleofHeaven,theGreatWallandtheSummerPalace.SimulationTrainingSampleⅤ6KnowledgeExpanding

Usually,peoplethinkofatourguideasapersonwholeadstouriststoscenicspotsandhistoricattractionsanddescribesthecultureandhistoryoftheseplacestotheguests.Butthat’snotenough.Asatourguide,youaretotallyresponsibleforyourtouristsduringtheirtrip.Yourresponsibilitiesincludeinterpreting,communicating,leading,entertainingtourists,etc.Todoyourjobwell,youmustlearnmanyskillswheninteractingwithtourists.Thebestguidesshouldthinkofthemselvesasplayingthefollowingfourroles:ahistorian,ateacher,anentertainerandahost.TheResponsibilitiesofaTourGuideKnowledgeExpandingⅥ

Asaqualifiedtourguide,youshouldbeahistorianfirst.Youmustknowagreatdealaboutthelocalandnationalhistory,aswellasthecultureandtraditionsofyourcountry.MosttouristscometovisitChinabecauseofitstime-honoredhistory,itsuniqueculture,artsandtraditions.So,youshouldbeabletointroduceChinesehistoryandculturetothemanddescribeChinabothyesterdayandtoday.Atthesametime,moreandmoretouristsareinterestedinmodernChinaandthedailylifeofmodernChinesepeople.Aknowledgeabletourguidecanhelptouristsunderstandagreatdealaboutyourcountryanditspeople.KnowledgeExpandingⅥTheResponsibilitiesofaTourGuide

Secondly,youshouldthinkofyourjobasateacher,