SAP Concur：2023年全球商务游客报告

Global

Business

Travelers

Report

Sponsoredby

May2023

Tableof

Contents

GlobalBusinessTravelers

ExecutiveSummary

3

KeyFindings

4

TightropeWalking:BalancingTighteningBudgetswith

EmployeeNeedsandExperience

5

ValueProposition:BusinessTravelThatIsSafeand

SustainableIsaMust

7

FlexibilityinBookingOptionsMeetsTraveler

NeedsButattheCostofCorporateControl

8

DutyofCare:HealthandSafetyRemainTopofMind

9

Conclusion

11

MethodologicalNotes

12

2

Executive

Summary

Today’sbusinesstravelersareeagertotravelandrecognizetheimportanceofdoingsoforboththeircompaniesandtheircareers.Yettravelers’desireandneedfor

flexibilityandcompanies’currentpoliciesconcerningtravelfrequency,duration,anddestinationsarenotalwaysaligned.Travelersareunderstandablyconcernedfortheirownhealthandsafety,includingtheabilitytomaintainanacceptablework-life

balance,aswellasvoicingbroaderconcernsaroundtheenvironmentalimpactsoftravelandthesocialandculturalcircumstancesinvariousdestinations.

Morethan9in10businesstravelers(91%)arewillingtodeclineanassignedtripthat

conflictswiththeseneeds,values,andpreferences.What’smore,nearlyallbusiness

travelerswithaformalcorporatetravelpolicy(91%)expecttheircompanytoallowtheflexibilitytobooktraveloutsideofcompanypolicyincaseswherepolicymayconflictwiththeirneedsorvalues.Thisissoimportantthatnearly3in10businesstravelers(28%)wouldturndownabusinesstripthatlackstheflexibilitytomakeadjustmentsoutsideofcompanypolicy.

Thesedecisionstotakeahardlinearenotmadelightly,however.Businesstravelers

considertravelcriticaltotheircareers,essentialtomaintainingimportantrelationships,andimperativeforaidingemployeeadvancement.Yetsuchtravelisbecoming

increasinglyexpensiveandfraughtwithcancellationsanddelaysthatmayrequire

companiestomakeadjustments.Ascompaniesseektobalancecorporatebelt-

tighteningwithtravelers'demands,itisimperativetheyrecognizetheexperienceof

businesstravelersandfindsolutionsthatprovidetheflexibilitytravelersseek–butdosowithinthepurviewofcompanytravelprogramsandbudgets.

InpartnershipwithWakefieldResearch,SAPConcursurveyed3,850businesstravelersacross25globalmarkets,togaininsightintothecurrentstateofbusinesstravelandwhatthenextyearwillbring.

3

KeyFindings

BalancingTighteningBudgetswithEmployeeNeedsandExperience

92%

assertthefutureoftheir

careerisdependenton

theirsuccessfulbusiness

travelinthenext12months

feeltheyhaven’talways

hadanequalopportunity

forbusinesstravelas

othersattheircompany

saytheuncertaineconomyhasimpactedbusinesstravelattheircompany

86%

62%

FlexibleTravelandBooking

46%

atcompanieswithacorporate

travelpolicyexpecttobe

allowedtomaketravelchoices

outsideofcompanypolicyfor

reasonslikesafety,work-life

balanceandsustainability

arewillingtodeclinean

assignedbusinesstripfor

reasonslikehealthand

safetyorsocial,

environmentalorwork-life

balanceconcerns

typicallybooktheir

businesstraveldirectly

withanairline,hotelor

carrentalcompany

websiteorapp

91%

91%

HealthandSafetyRemainTopofMind

23%

haveexperienced

negativesituationsona

businesstrip,like

unwantedattention,

unfairtreatment,or

discrimination

havechangedtheir

accommodationsona

businesstripinthepast12

monthsspecificallybecause

theyfeltunsafe

havefelttheywerein

immediatedangerwhileon

abusinesstrip

53%

74%

4

TightropeWalking:Balancing

TighteningBudgetswith

EmployeeNeedsand

Experience

Evenasthelogisticsofbusinesstravel

becomemoresubjecttoeconomic

volatility,shrinkingbudgets,andactionstoimproveenvironmentalsustainability,the

vastmajoritysaytraveliscriticaltotheir

continuedsuccess.Infact,morethan9in10businesstravelers(92%)assertthefutureof

theircareerdependsonsuccessfulbusinesstravelinthecomingyear.Overtwo-thirds

(67%)areverywillingtotravelforbusinessinthenext12months,anincreasefromthe

55%whowerethiswillingtotravellastyear.Evenamongthosewhoareperhapsslightlylesseager,nearlyall(98%)arewillingto

travelforbusinessoverthenext12months.

EmployeesDependon

SuccessfulBusinessTravel

Morethan9in10business

travelerssaythefutureoftheir

careerisdependentonsuccessful

businesstravelinthecomingyear

BusinesstravelersintheAmericasare

extremelyeagertohittheroad,with4in5

(80%)verywillingtotravelforbusinessthis

year,comparedto68%lastyear.The

percentagewhoareverywillingtotravel

hasriseninotherregionsaswell,increasingfromhalfofEuropeantravelersin2022(50%)to61%in2023andfromslightlylessthanhalfofAsia-Pacific(APAC)travelerslastyear

(48%)to60%thisyear.

Whenitcomestobusinesstravel,what’s

goodfortheemployeeisgoodforthe

companyaswell.Formorethan2in5,their

businesstraveliscriticalformaintainingstrongrelationshipswithexistingclients(42%)andestablishingrelationshipswithnewclients(41%).

Businesstravelisimportanttotheirabilitytoremaincurrentandrelevantintheirfieldaswell,includingkeepinguponthelatest

trends,technology,andadvancements

(38%),networkingwithothersinthefield

(37%)andvisitingandshowingapresenceatindustryeventsandconferences(34%).

Beyondexternalrelationships,business

travelisalsocriticalforinternalpurposes,

includingcollaboratingcreativelywith

membersoftheirteam(36%),forming

meaningfulconnectionswithco-workers

(34%),andbeingmorevisibleandbuildingastrongerrelationshipwiththeirmanagers(30%).

CriticalforCompanyandCareer

Maintainingstrongrelationshipswithclients

42%

Establishrelationshipswithnewclients

41%

Keepuponlatesttrends,tech

andadvancements

38%

Networkwithothersinmyfield

37%

Collaboratewithmembersofteam

36%

Formmeaningfulconnections

withco-workers

34%

Despitemanyclearadvantagesand

opportunities,92%ofbusinesstravelers

recognizetherearethreatstotheir

company’sbusinesstravel,includingmore

■■IKEFIED5

saytheuncertain

economyhasimpacted

theircompany’s

businesstravel

thanathird(34%)whoviewinflationas

amongthebiggestthreatstobusinesstraveltodayandnearlyasmany(31%)whosaythesameofcutstotravel

budgetsortravelfreezes.

Fornearly9in10businesstravelers(86%)theuncertaineconomyisalready

affectingtheircompany’sbusinesstravel,withthemostcommonimpactbeing

reducedtravelbudgets(40%).Inmanycases,companies’responsesto

economicuncertaintyincludetravel

policychangesthatimpactthecomfortandpleasureoftheirbusinesstravelers.

Fornearlyathird(31%),theeconomyhasledtheircompanytorequiretravelerstostayinlowerqualityaccommodations

and/orlesssafeareas.Likewise,

companiesnowemphasizelowerairlinefaresevenifitmeanslayovers,indirect

routesoralternativeairports(31%).

Companieshavetightened

business/premiumclasstravelpoliciesformorethanaquarter(26%).Thismaynotbeawisetrend,however,asnearly1in5businesstravelers(18%)woulddeclineabusinesstripthatrequiredthemtobooklower-classairfareoranindirectflight.

EconomyisAffectingBusinessTravel

86%

Andit’snotjustthechallengesofgettingthereandbackwithatightenedbudget;schedulesonthegroundareincreasinglydemanding,whichisoftenaprerequisitetogettingthetravelapproved.Nearlyathirdofbusinesstravelers(32%)saytheircompanyhasreducedthenumberof

overnighttrips,requiringmoresame-dayreturns.Fornearlyasmany,their

companyhasstartedrequiringaminimumnumberofmeetingspertriptosecure

approval(28%).

Whilethesechangesarebeneficialforthecompany’sbottomline,theymaybe

creatingtensionwithtravelers.Formore

than2in5(43%)themoststressfulstageofbusinesstravelisbeforethetrip,including

planning,booking,andorganizingthetrip–a4-pointincreaseoverthe39%whosaid

thislastyear.

Businesstraveliscritical,butmanyfeelit’sunfairlyassignedtoaselectfew

Whilebusinesstravelersviewtheirtripsas

integraltocareeradvancement,many

saytravelisn’tbeingofferedequallyto

all.Morethan3in5businesstravelers

(62%)thinktheyhaven’talwayshadan

equalopportunitytotakebusinesstrips

comparedtotheirco-workersfor

reasonsrelatingtotheirdemographics,

sexualorientation,physical

appearance,orhealthconditions.

Forexample,nearlyathirdofLGBTQ+

businesstravelers(31%)believethey

don’talwayshaveequalopportunityfor

businesstravelbecauseoftheirsexual

orientation,29%ofGenZbusiness

travelerssaytheyhaven’tgottenthe

sameopportunityforbusinesstravelas

othersbecauseoftheirage,and23%of

womenbelievetheyreceivedless

opportunityforbusinesstravelbecause

oftheirgender.Othertravelersthink

theyhaven’treceivedequal

opportunitiesduetotheiraccent(17%),

physicalappearance(16%),ethnicityor

race(15%),statusasaparentor

caretaker(13%),ordisability(7%).

6

ValueProposition:Business

TravelThatIsSafeand

SustainableIsaMust

Whilemanyadheretomanagers’oversightandtheiremployers’corporatetravel

policy,businesstravelersexpectandoftenrequiremoreflexibility.Thevastmajority

(91%)expecttheircompanytoallowthemtomaketravelchoicesthatareoutsideofcompanypolicyforreasonslikesafety,

work-lifebalanceandsustainability.

Nearlyhalfofbusinesstravelerswitha

formalcorporatetravelpolicyexpecttheiremployertoallowthemtobooktravelthatfallsoutsideofcompanypolicytoensuretheyfeelsafewhiletravelingincertain

areasoftheworld(48%)ortosupporttheirabilitytomaintainahealthywork-life

balance(47%).Whenitcomestoseekinggreaterflexibility,supportingwork-life

balanceismoreimportantforcountriesinAPAC(53%)andtheAmericas(50%)thaninEurope(39%).

Themindsetisn’tjustaboutvalue;it’s

aboutvalues.Morethanathirdofbusinesstravelers(36%)expecttheircompanyto

allowtravelchoicesoutsideofcompanypolicytobookmoresustainabletravel

options.Theycaredeeplyabouttheir

carbonfootprints,and89%willtakeextrastepsoverthenext12monthstoreduce

theenvironmentalimpactoftheirbusinesstravel.Thisincludesnearly1in5(19%)whowilltaketheevenmoredirectstepof

purchasingcarbonoffsetsfortheirbusinesstravelthisyear.Nearlyaquarter(23%)

wouldtakeamoredirectapproach,

sayingthey’ddeclineabusinesstripiftheyhadconcernsabouttheenvironmental

impactofthetravel,onparwiththe24%ofbusinesstravelerswhosaidtheywould

declineatripthatrequiredusingnon-sustainabletraveloptionslastyear.

CriticalTravelerExpectations

EnsureIfeelsafetravelingincertain

areasoftheworld

48%

Supportabilitytomaintainhealthy

work-lifebalance

47%

Bookmoresustainabletraveloptions

36%

Add-onpersonaltraveltoworktrip

34%

Bookingforaconference

31%

Ideologicalorlifestyledifferenceswith

traveldestination

30%

Thisvaluesmindsetalsoappliestothe

culturesorpoliticalclimatesoftheir

destinations.Nearlyathirdofbusiness

travelerswithacorporatetravelpolicy

(30%)expecttheabilitytobooktravel

outsideoftheircompany’stravelpolicieswhentheyhaveideologicalorlifestyle

differenceswiththetraveldestination.In

fact,morethanaquarterofbusiness

travelers(26%)woulddeclineabusinesstrip

thatrequiredtraveltoaregion,state,orcountrywithagovernmentorculturetheydonotsupport.

Beyonddifferences,somebusinesstravelersaresimplyseekingtomakethemostoutoftheirdestination;34%expecttheabilitytomakeexceptionstopolicytoaddon

personaltraveltotheirworktrips.

Flexibilityisnon-negotiablefortravelers,and

theyarenotafraidtostandfirmwhen

needed.Indeed,thevastmajorityof

businesstravelers(91%)arewillingto

declineanassignedtripforreasonslike

7

healthandsafety,social,environmentalor

work-lifebalanceconcerns.Morethan2in5woulddeclineabusinesstripiftheyhad

safetyorsocialconcernsabouttravelingtocertainpartsoftheworld(44%)oriftheyhadhealthconcernsabouttravelingtoa

particulardestination(41%).

FlexibilityRequired

28%

woulddeclineabusiness

tripwithalackofflexibility

tomakeadjustmentsto

thetripoutsideof

companypolicy

Americas

31%

APAC

34%

Europe

22%

Nearly3in10businesstravelers(28%)woulddeclineabusinesstripthatlackedthe

flexibilitytomakeadjustmentstothetrip

outsideofcompanypolicy,including34%oftravelersfromAPAC,31%fromtheAmericasand22%fromEurope.

Highlightingtheneedforflexibilityisthe

increasinglycommonexperienceoflast-

minutetravelchanges.Nearly2in5businesstravelers(39%)viewlast-minutedelaysand

cancellationsbyairlinesasoneofthebiggestthreatstobusinesstraveltoday.

FlexibilityinBookingOptionsMeetsTravelerNeedsButat

theCostofCorporateControl

Evenascompaniesattempttomanagetighteningbudgets,manyoftheirtravelersarereducingthecompany’svisibilityby

goingoutsidetheirpurviewtobooktheirbusinesstravel.Nearlyhalfofbusiness

travelers(46%)typicallybooktheirbusinesstraveldirectlyusinganairline,hotelorcarrentalcompany’swebsiteorapp.

Manytravelersarechangingorcanceling

flightsusingthisdirectapproachaswell–37%typicallyusetheairline’swebsiteorappand19%calltheairlinedirectly.Fewerusetheir

company’sonlinebookingtool(25%)orcalltheirtravelagency(18%)tocancelor

changetheirflight.

Fewer(43%)typicallybookusingtheir

company’stravelagencyortravel

department,particularlyinAPAC(41%)andEurope(40%),whilenearlyhalfofbusinesstravelersintheAmericas(47%)usetheir

company’stravelagencyordepartment.OnlinebookingtoolssuchasConcurTravelaretypicallyusedbyjustoverathirdof

businesstravelers(36%),withthisbeingmostcommoninAPAC(47%),followedbythe

Americas(38%)andEurope(27%).

ToolsUsedtoBookBusinessTravel

Directlywithanairline,hotel,orcarrental

companywebsiteorapp

46%

Company’stravelagencyortraveldepartment

43%

Onlinebookingtools,suchasConcurTravel

36%

Companieswithatravelpolicyareseeingmorebusinesstravelersbookthroughthe

company’stravelagencyortravel

department(46%,comparedto28%of

travelerswithoutatravelpolicy)orusing

onlinebookingtoolssuchasConcurTravel(41%,comparedto24%).However,this

makeslittledifferenceinkeepingtravelersfrombookingdirectlywithanairline,hotelorcarrentalcompanythroughtheirwebsiteorapp,which46%ofbusinesstravelersat

companieswithaformalcorporatetravelpolicydo,asdo50%oftravelersat

companieswithouttravelpolicies.

8

DutyofCare:Healthand

SafetyRemainTopofMind

Stayinghealthyandsafewhiletravelingforbusinessisn’tjustatopconcernfor

travelers;threatstothiscanbea

dealbreaker.Themostcommonlyviewed

threattobusinesstraveltodayishealthandsafetyconcerns(44%).ThisismostcommonamongtravelersinAPAC(51%)andthe

Americas(49%)yetisalsoseenasatop

threatbymorethanathirdoftravelersinEurope(35%).Inaddition,morethanathird(34%)sayinternationalorlocalconflicts

andtensionsareathreattobusinesstravel.

DangerousSituations

23%

havefeltin

immediatedangeronabusinesstrip

Americas

28%

APAC

24%

Europe

17%

Unfortunately,travelers’fearsarewell-

founded.Nearly1in4businesstravelers

(23%)haveexperiencedasituationona

businesstripwheretheyfelttheywerein

immediatedanger.ThisexperienceismorecommonamongtravelersintheAmericas(28%)andAPAC(24%)thanamong

Europeantravelers(17%).Businesstravelersexpecttheircompaniestoensuretheir

healthandsafetywhiletraveling.Evenas31%ofbusinesstravelerssaytheircompanyisrequiringstaysinlowerquality

accommodationsand/or

accommodationsinlesssafeareasasa

resultoftheuncertaineconomy,nearlyhalf

oftravelersatcompanieswithaformal

travelpolicy(48%)expecttheircompanytoallowthemtomakechoicesthatareoutsideofcompanypolicytoensuretheyfeelsafewhentravelingtocertainareasoftheworld.

UnsafeAccommodations

53%

havechanged

accommodationsona

businesstripbecausethey

didn’tfeelsafe

Indeed,overhalfofbusinesstravelers(53%)havechangedtheiraccommodationsona

businesstripinthepast12months

specificallybecausetheyfeltunsafe,with

28%sayingthey’vedonethismorethan

once.Nearlytwo-thirdsoftravelersfromtheAmericashavedoneso(64%),ashave58%ofAPACtravelers,whilefewerEuropean

travelers(42%)havetakenthisstep.

Whetherbasedongender,ethnicity,religionorcommunity,discriminationisaharshrealitythroughouttheworld.Butforbusiness

travelers,outrightorsubtlediscrimination

and/orharassmentcanundermine

expectationsofsafetyandgetinthewayofaproductiveandrewardingexperience.

Whilenearly3in4businesstravelers(74%)haveexperiencednegativesituationsonabusinesstrip,forsometheunwanted

attentionbecameparticularlyunsettling.

Manybusinesstravelershaveexperienced

directdiscrimination,includingunfairor

impropersecurityscreening(26%),beingthetargetofunwantedsexualadvancesor

comments(22%),orhavingderogatorylanguagedirectedatthem(20%).Othershavefacedmoresubtleformsof

discrimination,likebeingignoredbyserviceworkerswhoweren’totherwisebusy(31%),beingaskediftheyaretravelingwiththeirspouse(25%),orhavingfellowtravelers

assumetheyworkedatthehotel(19%).

9

BusinesstravelparticularlyconcerningforLGBTQ+travelers

It’satroublingtruththatbusinesstravelerswhoidentifyasLGBTQ+faceparticular,

oftengreater,safetyconcernsthan

businesstravelersoverall.MostLGBTQ+

businesstravelershavehadnegative

experienceswhiletravelingforwork.

NearlyathirdofLGBTQ+businesstravelers(32%)havefelttheywereinimmediate

dangerwhileonabusinesstrip,2in5

(40%)havebeenthetargetofunwanted

sexualadvancesorcomments,andathird(33%)havehadderogatorylanguage

directedatthem.Morethan4in5(82%)havechangedtheiraccommodationsonabusinesstripinthepast12months

becausetheyfeltunsafe,including64%whodidsomorethanonce.

Thisisamajorreason9in10business

travelerswhoidentifyasLGBTQ+(90%)

havehiddentheirsexualorientationonabusinesstrip,similartothe95%who

reportedthiswhenthequestionwaslastaskedin2019.Whileoverhalf(55%)say

they’vehiddentheiridentityforprivacy

reasons,othershavedonesoformore

concerningconsiderations.Overhalfhavehiddentheirsexualorientationona

businesstripforsafetyreasons(55%)andnearly2in5(38%)havehiddentheir

sexualorientationonabusinesstripfor

legalreasonsduetotheregionthey

visitedhavinganti-LGBTQ+laws.In

addition,closetohalfofLGBTQ+businesstravelers(46%)havehiddentheirsexual

orientationonabusinesstripbecausetheyfelttheirbusinessgoalshadabetter

chanceofsuccessiftheyhidtheiridentity.

Companiesneedtobeespeciallymindfulofthis,asoverhalfofLGBTQ+travelersatcompanieswithaformaltravelpolicy

(56%)expecttheircompanytoallowthem

tomaketravelchoicesoutsideof

companypolicytoensuretheyfeelsafewhentravelingtocertainareasoftheworld.Likewise,over2in5(43%)expectallowancesiftheyhaveideologicalorlifestyledifferenceswithatravel

destination.AthirdofLGBTQ+business

travelers(33%)woulddeclineabusinesstripthatrequiredtraveltoaregion,stateorcountrywithagovernmentorculturetheydonotsupport,comparedto26%ofotherbusinesstravelers.

LGBTQ+TravelerConcernsShowLittleDeclineSince2019

54%

51%

46%

38%

55%57%

46%

55%

PrivacyIssues

SafetyIssues

BusinessIssuesLegalIssues

2023

2019

10

Conclusion

Thebusinessandcareerbenefitsofbusinesstravelareundeniablycrucialtothesuccessof

employeesandcompaniesalike,yettighteningbudgetsareclashingwithtravelerneedsasbusinessesseekthebestpathforward.Companieshaveadutytotheiremployeestoensurethetravelthatiscriticaltosuccessisnotconductedattheexpenseoftheir

travelers.Yetinthegripofeconomicvolatility,theymustalsofacetherealitiesoftheirfiscalresponsibilities.Withthecostsofflightsandfirst-classaccommodationsrising,

companiesaremovingtowardsame-dayreturns,second-rateaccommodations,andback-to-backmeetingschedules.

Businesstravelersexpectflexibilityintheircompany’spoliciesandarewillingtodeclineatripiftheyfeelunsafeoroverextended,orifthey’reexpectedtotravelinamannerthatisinconsistentwiththeircommitmenttotheenvironmentortocountrieswithvaluesthat

don’talignwiththeirown.Theyarealsoquitecommonlybookingtheirbusinesstravel

directlywithsuppliers,outsideofcorporatetools,leavingcompanieswithlimitedvisibility.Toaccommodateboth,companiesmustprovidebusinesstravelerswithbookingoptionsandtravelpoliciesthatacknowledgeandaccommodatetheirconcernswhilealso

addressingthecompany’sneedforcost-cuttingmeasures.

Travelers’willingnesstodeclinetripsdespite