国外著名酒店工程部操作程序英文(2)模板

国外著名酒店工程部操作程序英文(2)模板资料内容仅供您学习参考，如有不当或者侵权，请联系改正或者删除。-Isolatesteam,water,gas,electricity,etc.,beforecommencingworkonmachinery.Ifpossible,attachsafetytagtocontroller.-Donotswitchonanyelectricalcircuitbreakerbeforemakingsurethatnooneisworkingoncircuit.-Usecorrectmethodoflifting.-Becarefulofnakedflamesparticularlyinthevicinityofflammablematter.-Donotworkonladdersbehinddoorsoranywheretheladdermaybeaccidentallyhit.-Knowlocationoffirstaidkitsandthepeopletrainedintheiruse.-Reportallinjuriesnomatterhowtrivial.-Protectlonghairfrommachinery.-Becarefulonslipperyfloorsparticularlyinkitchensorcarpark.-Donotallowoilorgreasetopolluteanyworkarea.-Knowthevarioustypesoffireextinguishersandtheiruse.WorkinGuestRooms================WhenworkistobecarriedoutinGuestroomsseveralfactorsandruleshavetobeobservedtoensureguestsprivacyandsecurityaremaintained.Ifworkistobecompletedinanoccupiedroom,anumberofpointsshouldberemembered.-Priortoenteringtheroom,youshouldknockonthedoorandwaitforaresponse.Iftheguestisobviouslyoutthenthedoormaybeopenedannouncingyourselfatthesametime.-Whenworkinginaguestroom–occupiedorunoccupied,thedoorshouldbekeptopenatalltimes.-Workrequestsshouldbeactionedonthedayofreceiptandfinishedonthesameday.IfthisisnotpossiblethechiefEngineershouldbeinformedsothatthisguestmaybeofferedaroomchange,ortoensuretheroomisnotlettoanarrivingguest.-RadiosorTelevisionsshouldnotbeusedwhenworkinginaroom.-Donot,underanycircumstancestouchanythingbelongingtotheguest.-Alwaysleavetheroomasyoufoundit.ToolsofYourTrade==============TheHoteldoesn’tnormallysupplytradesmen’stoolsandyouareresponsibleforsupplyingyourown.PleaselookafterthesetoolsofyourtradeastheHotelwillnotbeheldliableforthelossofsuchitems.AnyHoteltoolsthatareusedshouldbetreatedaccordingly,keepingthemcleanandingoodcondition.WorkQuality=========Itcannotbestressedenoughthattheworkyouperformshouldbeofthehighestquality.Thefinishedproductshouldalwaysreflectasenseofprideinyourwork.BadworkmanshipreflectsupontheHoteloverallandespeciallyuponyouasatradesman.STANDARDSANDPROCEDURESDEPARTMENT:JOBCATEGORY:ENGINEERINGKEN-FIX-IT/HANDYMANHEAD:BRIANMOOREG.M.APPROVAL:DATE:TASK:KEN-FIX-ITMAINTENANCEPROGRAMSTANDARD:TheSheratonWentworthengineeringdepartmentwillprovidearegularinspectionandrepair(Ken-Fix-It)programmetomaintainSheratonstandardsandmaximumroomavailabilityatalltimes,thusreducingcostlyurgentrepairsandguestinconvenience.ThisprogrammewillbecarriedoutinaccordancewiththeSheratonCorporationdivisionalpolicies,standardsandprocedures.MaintenancechecklistswillbeusedforallKen-Fix–Itinspectionsofguestrooms,suitesandpublicareas.SeeannexesA-D.25%(120)ofallguestroomsandsuites;50%ofallthemandhospitalitysuites;andthePremiersuitewillbeinspectedeachITTmonth.AllpublicareaswillbeinspectedeachITTmonth.AlldefectswillberemediedduringKen-Fix–ItinspectionswithanyworkrequiringTradesmenattentionplacedonworkrequestsystem.Anyareasorroomsinspectedwhichhavemajordefectsaretobeplacedout-of–orderuntilrectified.Theseincludesuchdefectsasphonenotworking,TVnotworkingetc.=====================================================================PROCEDURE:Ifanydefectcannotberemediedimmediately,aworkrequestisraisedapplicabletotheappropriatetrade.IfthedefectismajortheAssistantChiefEngineeristobeinformedandtheroomputout-of-orderuntilrepaired.Thechiefengineeristoinspect10%ofroomscheckedmonthlybythe”Ken-Fix-It”programme.Amonthlysummaryreportofroomsinspectedistobefiledwiththeengineeringmonthlyreplacementcanbeinvestigated.ANNEXAKEN-FIX-ITGUESTROOMCHECKLISTROOM__________________DATE__________________INSPECTEDBY__________________ENTRANCEDOORNUMBERCARETSDOORAPPEARANCECEILINGLOCKOPERATIONDOORSTOPTVOPERATIONSAFETYCHAINCHAIRSPEEPHOLETABLEFIREEXITSIGNBEDHEADINNKEEPERSACTBEDCASTORSDOORCLOSURE/HINGESDESK&BEDSIDELAMPSCLOCK/RADIOCONSOLEWARDROBEDOORSWARDROBEFITTINGSCURTAINSWARDROBELIGHTSSHUTTERSDRAWEROPERATIONWINDOWSTELEPHONESCEILINGLIGHTSSPRINKLEHEADSPICTURESCUPBOARD/DRAWEROPERATIONA/CTHERMOSTATFRIDGEOPERATIONCLEANFILTERTOASTEROPERATIONA/CDRAINJUGOPERATIONA/CGRILLSOPERATINGINSTRUCTIONSMIRRORSTIMBERWORKAPPEARANCEWALLSBATHROOMDOORCLOSURE/HINGES____NONSLIPMAT____BATHROOMDOORLOCK____CLOTHESLINE____STRIPLIGHTS____VENT____TAPS____SHOWERHEAD____PLUGS____CLOTHINGHOOKS____TOWELRAILS____TOILETSEAT____SHOWERCURTAIN&RAIL____TOILETFLUSH____GROUTING_____FLOORDRAIN____SOAPDISH_____VANITYCONDITION____TOILETROLL_____CUPBOARD____MIRRORS_____DEFECTS/REMARKS__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ANNEXBDEN-FIX-ITGUESTROOMCHECKLISTROOM___________________DATE_______________________INSPECTEDBY___________________ENTRANCE_____A/CTHERMOSTAT_____DOORBELL_____CLEANFILTER_____DOORNUMBER_____A/CDRAIN_____DOORAPPEARANCE_____A/CGRILL_____DOORCLOSURE/HINGES_____WINDOWS_____PEEPHOLE_____CURTAINS_____SAFETYCHAIN_____SOFA_____INNKEEPERSACT_____DIMMER&CHANDELIER_____FIREDIRECTIONS_____HALLLOUNGE______INTERNALDOORLOCKS______FRIDGEOPERATION_______DOORHINGES/CLOSURE_______TOASTEROPERATION______DOORSTOPS______JUGOPERATION______WARDROBELIGHT_______CUPBOARDS_______WARDROBEFITTINGS_______MIRRORS______MIRRORS______DESK&TABLELAMPS_______CEILINGLIGHT_______TELEPHONE_______CHAIRS_______TABLES_______BEDROOMBATHROOMBEDSIDELAMPS________STRIP&CEILINGLIGHTS_______BEDHEAD_________TAPS______BEDCASTORS________TOWELRAILS______CLOCKRADIOCONSOLE_________SHOWERCURTAIN&RAIL______T.V.OPERATION________GROUTING______PHONE________SOAPDISH______CHAIRS________TOILETROLL_______CURTAINS_________HAIRDRYER______WINDOWS________MIRRORS_______VALET________NONSLIPMAT______PROCEDURES:(continued)TABLECLOTHESLINE______DIMMER&CEILNGLIGHTS_____PICTURES______PICTURES_____SHOWERHEAD______A/CTHERMOSTAT______CLOTHINGHOOKS______A/CGRILL______TOILETSEAT______CLEANFILTER______TOILETFLUSH_______FLOORDRAIN______GENERALVANITYCONDITION_______CUPBOARD_______WALLS_______CARPETS_______WOODWORK_______POWERPOINTS________SPRINKLERHEADS________PROCEDURES:(continued)REMARKS/DEFECTS_________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ANNEXCKEN-FIX-ITGUESTFLOORAREAINSPECTIONROOM__________________DATE________________________INSPECTEDBY__________________DOORSCLOSURE/HINGES______POWERPOINTS______DOORSHANDLES/LOCKS______ROOMNUMBERSIGNS______DOORSIGNS/LETTERING______LIFTLOBBYSIGNS_____WINDOWBUNDS_______ASHTRAYS_____VENTS/GRILLS______MIRRORS_____EXITLIGHTS______WALLLIGHTS_____CEILINGLIGHTS______CORRIDORPICTURES______CARPETS_______LOBBYFURNITURE_____WALLPAPER_______TELEPHONE______CEILING_______COTS&FOLDAWAYBED_____FIREHOSES&CUPBOARDS_______FORSAFETY_____SPRINKLERHEADS_______DEFECTS/REMARKS________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ANNEXDKEN-FIX-ITGUESTFLOORAREAINSPECTIONROOM__________________DATE________________________INSPECTEDBY__________________ENTRYSIGNS_____CEILING/VENT_____ENTDOORCLOSURE/HINGES_____WALLTILES/GROUTING_____ENTDOORSHANDLES/LOCKS_____FLOORTILES______ASHTRAYS_____URINALSFLUSHINGS______RUBBISHBINS______HANDBASINS&PLUGS______FLOORDRAINS______CUBICALDOORLOCKS/HINGES______HANDDRIERS______W/CFLUSHING______TOWELDISPENSERS______W/CSEATS______SOAPDISPENSERS______COATHOOKS______MIRRORS______PAPERDISPENSERS_____POTPLANTS______SPRINKLERHEADS______POWERPOINTS______LIGHTS______DEFECTS/REMARKS_______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________TheWorkRequestSystemItistheresponsibilityofallChiefEngineerstomaintainandsupporta”WorkRequestSystem.”ThepurposeistoestablishastandardsystemtorequestworkfromtheEngineeringDepartmentandisconsideredamandatoryprocedureforallSheratonHotels.It’sfunctionistoprovideavisualbarometerofworkload,minimiseverbalcommunicationsandprovidewrittenrecordsofworkrequested.Additionally,Itcanidentifywhatisbeingdoneandthelocationsofmaintenanceemployees.Itcanalsobealimitedmanpowerschedulingaidandefficiencyindicator.The”WorkrequestForm”orticketsconsistofthreepagesusuallywhite,blueandbuffcolourswithprintingidenticaloneachpage.TheformsareavailablefromSheratonSupplyorcanbeprintedlocallyandmodifiedtosuchindividualHoteloperationsandrequirements.The”AssignmentBoard”isanimportantpartofthe”WorkRequestSystem”andcanbedesignedinvariouswaystosuitHoteloperationsandrequirements.ItconsistsofaboardwithhooksplacedinhorizontalrowsandverticalcolumnsandshouldbeinstalledadjacenttotheEngineer’soffice(Figure2).Thecolumnsarelabelledbytradesornames.Insomecases,thefirstcolumnnightbelabelled”Emergency,”howeverwiththewidespreaduseofpagingsystems,thiscolumnmaynotbenecessary.WhetheraHotelusesnamesortradesisafunctionofthesizeoftheengineeringstaffandcanbelefttothediscretionoftheChiefEngineer.Itisofcoursealwaysdesirabletoassignworkusingindividualnamesaswellasidentifyingpriorities.However,thismaybecomeimpracticalforlargestaffswhereacombinationofnamesandtradescouldbeconsideredorsubassignmentboardscanbeusedasinFigure3.The”AssignmentBoard”usingsub-boardshastheimportantadvantageofassigningworkrequeststothepersonandinorderofpriorityonadailybasis.Whenworkiscompletetherequestsarereturnedtothe”MainAssignmentBoard”andplacedontheappropriatesection.TheTraceBoardThisboardgenerallyusedbyDepartmentsthatraisealargenumberofworkrequests,suchasHousekeepingwhereavisualrecordcanbekeptoftherequestsraised.The”TraceBoard,”Figure4hasrowsandcolumnsnumberedfrom1to31withadditionalhooksforbacklog,andcompleted.Theabbreviated”TraceBoard”maybemoreconvenientforDepartmentsthatdonotraiseasmanyworkrequests.Figure5.WorkrequestsshouldberaisedbyDepartmentHeadsortheirdesigneesonlywiththefollowinginformationnoted:Nameofpersonrequestingaction.Dateofrequest.Departmentrequestingaction.Exactlocationofproblem.Thespecificnatureofrequests.Allworkrequestsfordefectsinthe”house”(guestroomareas)raisedbydepartmentsotherthatHousekeepingshouldbedirectedthroughtheHousekeepingDepartmenttoavoidduplicationofrequests.Thewhiteororiginalcopyistoberetainedundertheappropriatedateonthe”TraceBoard.”BlueandbuffpagesaresenttotheEngineeringDepartmentbyoneofthefollowingmethods:Regularinternalmailsystem.Handdelivered.Pre-designatedpickupstation.Fromstrategicallylocatedcollectionboxesmarked”WorkRequestOnly.”WorkRequestsformajorworkorforworkinexcessofUS200.00includingexcessivebacklogshouldbebroughttotheattentionofManagement.ItisimportantthatresponsiblepersonsonlyallowedtoraiseWorkRequests.Afterreceivingthe”WorkRequest”,theEngineerorhisdesigneeassignsitbynameortrade.Itshouldbetimeanddatestampedandthenplacedonthe”AssignmentBoard”undertheappropriateclassification.TheTraceBoard(continuedfrompreviouspage)Ifthereisanemergencycolumn,itshouldbeattendedtoimmediatelybythefirstpersonqualifiedtodosoonaTradebasis.Itmayalsobeadvantageoustoassignworkusingthepagingsystem,whichshouldbeindicatedontheposted”workRequest.”Itmayalsobeadvisabletoaccumulatecertain”WorkRequests”suchaschanginglightbulbsorotherminordefectstoavoidduplicatetrips.ThepersonortrademembernowremovestheblueandbuffformsfromtheAssignmentsection,placesthebluecopyontheinProgresshookandretainsthebuffcopy.Whenthedefecthasbeencorrected,the”datecompleted”andtimespentsectionsarerecordedonthe”Workrequest”,theblueandbuffcopiesmatchedandplacedontheappropriatesectionofthe”AssignmentBoard.”Acompleted,noinspectiondeficiencyRequestisplacedontheWorkCompletedsectionoftheBoard.Anon-completedrequestwhetherinspectiondeficiencyornotistobeplacedontheWorkNotCompletedsection.Workdonewhichshouldbechargedtothecustomerorguestshouldhavealltheinformationnotedonthebuffcopyofthe”WorkRequest”andbebroughttotheEngineersattention.An”engineersChangeForm”shouldbecompletedorotherappropriatemethodusedforchargingpurposes.Figure6.Atthecompletionofthedayorshift,theEngineerorhisdesigneewillremoveallnotcompletedworkrequestsandreassignforthenextshiftorreplaceontheappropriatesectionofthe”Assignmentboard.”Hewillalsoremoveallworkcompletedformsandafterchecking,distributetotherequestingdepartment.TheDepartmentHeadafterreceivingthebluecopiesandmatchingwiththewhitecopies,discardsthemiftheworkhasbeensatisfactorilycompleted.Theunmatchedwhitecopiesarereturnedtothe”TraceBoard.”TheEngineershouldretainthebuffcopiesforonemonth.Informationconcerningequipmentcoveredbytherepairlogshouldberecorded.TheTraceBoard(continuedfrompreviouspage)Telephonerequestsshouldbeofanextremelyurgentoremergencynatureonly,inwhichcasetheEngineerwritesthe”WorkRequestForm.”Heshouldwrite”phonerequests”prominentlyacrossthetopoftheformandreturnbothwhiteandbluecopiestotheoriginatoroncompletionofthework.Allworkrequestassignments,timestamped,blueandbuffcopiesaretobepostedonthe”Assignmentboard.”WhitecopiesofrequestsraisedbyEngineeringaretoberetainedintheEngineersOfficeforControlpurposes.Assignmentsshouldmeetthefollowingcriteria:qualifications,efficiency,priority,requiringornotrequiringsupervision,availabilityofareawhereworkistoBoardistobemonitoredfrequentlyforprogressandpossibleassistancerequirements.RequestingProcessingProcedure.Separatetheblueformfromthebuffcopyandpostthebluecopyonthe”WorkinProgress”sectionoftheBoard.AssessthenatureoftherequestandobtaintheneededtoolsandequipmentpriortoleavingtheEngineeringDepartment.Alsodetermineifadditionalassignmentsareinsamearea,toavoidduplicatetrips.UsesoundjudgementregardingthepossibledisturbingeffectsontheoperationoftheHotelorcomfortofourguests.Beconsideratewhileworking,observethesafetyoffellowemployees,guestsandyourself.Aftercompletionoftheassignment,recordallpertinentdataintheRemarksection.Staplethebufftothebluecopyleftonthe”AssignmentBoard”andpostonthecompletedsection.Ifanassignmentcannotbecompletedbecauseoflackofparts,recordinRemarksection,andposton”AwaitingParts.”Continuewithnext,assignment,orreporttoimmediatesuperior.TheWorkRequestSystemTheWorkRequestSystemprovidesthemeansforwrittencommunicationandrecordingoftheschedulinganddelegationofworkassignments.TheefficiencyandsuccessdependsonYOURco-operation.ProcedureToavoidduplication,workistoberequestedbythedepartmentheadsortheirdesigneeonly.Beexactregardingnatureofrequestandlocation(typeorprint).Thewhitecopytoberetainedbythepersonordepartmentinitiatingtherequest.ThebluecopywillbereturnedfromEngineeringofficetoindicatethatworkhasbeencompletedandistobematchedwiththeoriginal(white).Theunmatchedwhitecopiesrepresentworkstilltobecompleted.Pleaseusetelephoneforrequestinginformationinemergenciesonly.Requestssubmittedbydepartmentheads,requestingworkotherthanmaintenance(forinstance,installationofshelvinginanoffice)mayneedtobecostestimatedbytheChiefEngineer,andsubmittedtoGeneralManagerforfinalapproval.DonotapproachmembersoftheEngineeringDepartmenttodoworkunlessitisofanemergencynature.TheChiefEngineer,orhisassistant(s)willscheduletheworkaccordingtoitsimportanceandthebestinterestofourguests.Frequentlyarequestformaintenanceworkcannotbecompletedbecause:Morepressingorimportantassignmentstakepriority.Orderedmaterialorequipmentisstilltoarrive.PROCEDURES:(continued)Frequently,thesystemappearsnottofunctionbecausetheninestepsoftheprocedurehavenotbeenadheredto.Donotduplicatetheoriginalrequest,asthiscanresultincostlywasteofmaterialandlabour.Iftherequesthasnotbeencompletedwithinareasonabletime,feelfreetocalltheChiefEngineer.Refertotheoriginalrequestnumberanddate.Anyportableequipmentthatrequiresmaintenancemustbedeliveredtothemaintenanceworkshopwithaworkticketattached.ThisworkrequestsystemisconsideredamandatoryprocedureforallSheratonHotelsandtheefficiencyandsuccessdependsonyouco-operation.NOTEFrequently,arequestforworkcannotbecompletedinareasonabletimebecause:Morepressingorimportant