国际假酒店服务指南安全部分

当前第1页\共有54页\编于星期四\21点服务指南ServiceDirectory梦想起点的地方DreamofStartingPlace当前第2页\共有54页\编于星期四\21点WelcometoShanqingInternationalResortMydearGuest：Hello!WarmlywelcomeyoutochooseShanqingInternationalResort!Ionbehalfofallemployeesofthehoteltoexpressthewarmwelcomeandsincereappreciationtoyou.Theresortislocatedinlieswith"SouthWaishuangxi,SanqingshanScenicResort"well-knownastheworldnaturalandculturalheritageand"thefirstfairypeak,theuniqueluckplace".ItseastisclosetoShanqiangshanTourismCultureCenter,southadjacentLeisureSquare,westnearlargeParkingLot.Itisthethroatzoneforvisitorstoenterservicearea.Thetransportationisconvenient,thecommunicationsdeveloped,theenvironmentgraceful.Itisadvantageous,likeabrightstarsetinontheSanqingmountain,perfectlydisplaythepursuitofpersonaltastelovingthemountain.Asadistinguishedguests,youarewelcometofeedbackontheGuestFeedbackBookifyouhaveanyopinionsorsuggestionstoourfacilitiesandservice.Youropinionisourbiggestpowerandwealth.Wesincerelywishyouhappilyliveinthehotel,andsincerelyhopetoserveyouagain.GeneralManagerofShanqingshanInternationalResortPAGE01当前第3页\共有54页\编于星期四\21点Verybeautiful,veryquietisthemountainThebenevolentlovesthemountain,fordignifiedandunchanged;thesameishiswillIfthefogaroundthemountains,flowersbloom,treesarelushThewindisgentleThenwanderinthemountains,youareintegratedwithnatureasawholeSkimagreen,andsmellanaromaSeethespringwarmsflowersblooming,andlistentobirdssinginginthemountainFeelthisafeast,pleasingtoyoureyesFeelthisawarmth,comfortabletoyourheartThatwasnotthetraceofheruntilyousearchedintheseaofcrowdsTodayitisrelaxed,comfortableandLetyoutolingerover,andlivethislifetimePrefacePAGE02当前第4页\共有54页\编于星期四\21点PAGE03◎酒店特色

三清山国际度假酒店是由三清山旅游集团耗资四亿按白金五星级标准倾力打造的度假酒店，坐落于有着“江南第一仙峰，天下无双福地”之美誉的世界自然遗产地三清山南部外双溪景区，将三清山九大景区、十大绝景一览眼底。酒店环境幽雅、得天独厚,犹如镶嵌在三清山上的一颗璀璨明珠，为三清山自然风光增添了一道更加绚丽的光彩。酒店建筑以东南亚风格与三清山风情相融合，“取三清山之木，刻三清山之容”。占地面积10715平方米，建筑面积4万平方米。酒店一期拥有不同类型的客房249余套，提供餐位约900多个，其中豪华包厢8间，配有中西餐厅、西饼屋、大堂吧、精品商场、商务中心等。酒店二期将继续巨献117余套豪华奢雅的客房，包括总统套房，以及位列亚太区高端的国际会议中心，为您提供优质的贴身管家式会议服务，有适合举办各种国际性会议、宴会和展览的大型宴会厅以及不同规格、高贵典雅的会议室七个，配备国际顶尖的会议设施，同声传译系统，无线上网等功能，全方位的满足您个性化会议活动需求。酒店还将建设有无边界游泳池、健身房、SPA水疗、棋牌等娱乐设施，停车位近500个。具有同时接待高规格的国际会议、疗休团、国内大中型旅行团、自驾游等宾客的能力。当前第5页\共有54页\编于星期四\21点宾客设施及服务当前第6页\共有54页\编于星期四\21点PAGE04◆Switchboard24hoursserviceareavailableforyou.Ifneedanyhelp,pleasecontacttheswitchboardoperatorbydialed"6018"or"6060“toHousekeeping.◆Voicemessagewhenyourroomlightisblinking,youhaveamessage.Pleasecontacttheswitchboardat"6018"fortherelevantmessage.◆Check-outtimeItisbefore12:00.PleasecontactAssistantManagerat"6555"foranextension◆wakeupservicePleasenotifytheswitchboardoperatorby"6018".◆BoutiquesCall“6011”forboutiquesatthefirstfloorofthehotel.Itopensfrom08:0020:00toprovideyouwithavarietyofsouvenirs,handicrafts,clothing,dailynecessitiesandbooks.当前第7页\共有54页\编于星期四\21点PAGE05◆UnionPayserviceHotellobbyisequippedwithATMmachines,supportforVisa,JCB,Mastercardandetc..◆Airportshuttleservice24hoursinadvancecontactwithyourconcierge,andcall"6005"toarrangeairporttransfers.◆AssistantManagerAssistantManagerisat"6555"andwillbe18hoursaccessibleforyou.◆Creditcards:OuracceptingcardisasthefollowingasAmericanExpressMasterCard,DinersClub,VISACard,JCBCard,DragonCard,PeonyCard,GreatWall,KinshuiCard,PacificCard,MerchantsBankCreditCard,andGoldenCardofCityBank◆ForeignExchangeBetween07:00-22:00,thecurrencyexchangeonlyacceptsattheFrontDesk.PleasecontactthecashieroftheFrontDeskat"6008“forinformation.◆LuggageservicePleasecall"6005“tocontactConciergeDept.当前第8页\共有54页\编于星期四\21点◆VehiclesPleasecontact"6005”,theConcierge,forvehiclesservice.◆Wheelchair,Pleasecontact"6005"totheConcierge,wherewheelchairisavailable.◆MedicalservicesPleasecontact"6555“forAssistantManager.◆BusinessCentreItopensfrom08:OOAMto20:00PM(othertimespleasecontacttheAssistantManager).Centerislocatedonthefloor,andnotonlyprovidesyouwithlong-distancetelephone,wordprocessing,documentbinding,fax,photocopying,secretarialassistance,EMSandotherservices,butalsoprovidescomputers,laserprintersandsmallmeetingroom’rentalservices.Pleasecalltheinternaltelephone"6010"◆TicketsForthetrainandairlineservices,pleasecontactTicketOfficeat"6010”.◆TranslationservicePleasecontact"6010"forthebusinesscenterinadvance.◆SightseeingPleasecontact"6010"fortheBusinessCenter.PAGE06当前第9页\共有54页\编于星期四\21点PAGE07◆BusinesscenterPleasefax"6010".◆ExpressandpostservicePleasecontactBusinessCenterat"6010“.◆Inquiries&BillsIfyoucheckyouraccounts,pleasecontactthecashier"6008.“◆UniversalsocketFortheuniversalplugandtransformerofHousekeeping,pleasecallinside"6060.“◆AirconditioningAllroomshaveseparateairconditioningunit.Forassistance,youjustcall"6060.“◆Baby-sisterserviceIfyouneedchildcare,pleasecontacttheHousekeeping"6060”24hoursinadvance.Rememberthehotelgenerallytakecareofthechildrenolderthan3yearsold.当前第10页\共有54页\编于星期四\21点PAGE08◆BreakfastCallLvyiWesternRestaurant"6709"from06:3009:30Callfortheroomservicefrom07:00AMto00:00PM(18hoursaday)◆ValetserviceTheHousekeepingoffersVIPupthesewingandmaking-upservice.Ifnecessary,pleasecalltheintercom"6060"◆DrinkingWaterHousekeeping‘sequippedwithdeepfreedrinkingwaterfilter,andwaterhavebeenfullysterilized,pleasedrink.◆ElectrickettleAllroomsarefacilitatedwithkettle.Payattentiontosafetywhenyouuse;ifindoubt,pleasecontacttheintercom"6060"forhelptoHousekeeping.◆Hotel’selectricityThehotel'selectricityvoltageis220volts,alternatingcurrentfrequencyis50Hz.TheHousekeepingDept.hasthetransformer(from220voltsto110volts)anduniversalplug,pleasecalltheintercom"6060"当前第11页\共有54页\编于星期四\21点PAGE09◆EmergencyOurhotelisinsafefacilities.Incaseofemergency,inadditiontothealarmwillsound,therewerefireradio.Aboutemergencyevacuationroutes,pleasechecktheroomdoorbackfortheroadmap,andgetfamiliaremergencyexitlocations.Hotelsisclosecooperatedwithmunicipaldepartments,offersguestsuninterruptedprecautionstoprotectyourlifeandfinancialsecurity.◆HousekeepingIfyouneedextrapillows,blanketsorothersupplies,pleasecallinsidenumber"6060"(weoffer24hoursbutlerservice)◆LaundryandDryCleaningForlaundryservices,pleasecallintercom"6060“toHousekeeping.Laundrybagandlaundrylistareintheclosetofyourroom.◆LostandFoundpleasecallintercom"6060"fortheHousekeeping.◆Mini-barPleaseenjoymini-bardrinksandbarsnacks.Thecostwillbebalancedoutatthecheckoutaccordingtothepricelist.Ifasmallbardoesnotmatchtheamountoffoodorneedtoaddsnacks,pleasecontacttheintercom"6060“toHousekeeping.当前第12页\共有54页\编于星期四\21点PAGE10◆IceserviceWhenyouneedice,pleasecontactthefloorattendantorHousekeepingat"6060".◆PetInaccordancewithgovernmentregulations,hotelprohibitpetsintotheinside.◆TelephoneAllroomsareequippedwithIDDservice,pleaserefertotheServiceGuideorcallintercom"6018"tocontacttheswitchboardoperator.◆InternetAllroomsareequippedwithfreeInternetaccess,pleaserefertothe"broadband"columnofServiceGuide,orcallintercom"6060"totheHousekeeping.Ifyouneedtoleaselaptopcomputers,calltheBusinessCenterat"6010".◆EngineeringmaintenanceRoomfacilitiesismaintainedbyEngineering.Ifanyquestions,pleasecall"6060"forthequickservicefromtheHousekeeping.当前第13页\共有54页\编于星期四\21点PAGE11◆IroningForironingservices,call"6060"totheHousekeeping.◆GuestprivacyAsyoudonotwanttostayintheroomtobedisturbed,youcanhang"DoNotDisturb"buttontoonthedoorknob;ifnecessary,youcanalsocall"6018"totheswitchboardoperatorwhowillfilterallthecallsonbehalfofyou.◆ReservationservicePleasecall"6880“totheDepartmentforreservation.◆SafeTheFrontDeskandroomsareequippedwithsafe.Forsafetyreasons,placevaluablesintheroomsafeorkeptbytheFrontDesk.Anynon-registerdepositofmoney,jewelryandothervaluables,thishotelisnotresponsible.◆FreeshoeshineIfwantyourshoespolished,pleasecall"6060“totheHousekeeping.当前第14页\共有54页\编于星期四\21点PAGE12◆UmbrellasEachroomareequippedwithumbrellasforhotelguestsduringuse;incaseofrain,pleasecall“6005”tocontacttheConciergeDept..◆VisitorsEnteringthehotel,visitorsistoregisterfirstly.AccordingtotheprovisionsofShangraoMunicipalPublicSecurityBureauallvisitorsmustleaveRoomsbefore11pm.Pleaseunderstandinconvenience.Thankyou.◆ParkingParkingforthehotelroomguestandwhoconsumeinthehotel.◆OrderflowersIntheneedforflowers,contact"6060”forHousekeeping.当前第15页\共有54页\编于星期四\21点PAGE02电话指南TelephoneDirectory当前第16页\共有54页\编于星期四\21点PAGE13InternaltelephonenumbersGuestserviceInternalNo.Switchboard········································“6018”Casher···············································“6008”Reception··········································“6006”Businesscenter···································“6010”ConciergeDept.····································“6005”AssistantManager’sDesk·····················“6555”Boutiques···········································“6011”City/domesticcall······························“9”Roomservice·····································“6770”HousekeepingDept.····························“6060”ReservationDept.··································“6880”Ticketservice······································“6010”BanquetReservation······························“6777”当前第17页\共有54页\编于星期四\21点PAGE14DiningandMeetingInternalNo.LvyiWesternRestaurant······················“6709”ShanyuLobbyBar······························“6755”ShanqingxuanChineseRestaurant··········“6719”◎GuestroomcallGuestscallotherrooms,pleasedialtheroomnumber当前第18页\共有54页\编于星期四\21点PAGE15◎IDDandDDD

RoomsequippedwithIDD(IDD)anddomesticdirecttelephone(DDD)service,thisfacilityallowsyoutouseinternationalanddomesticdirecttelephoneconnectionwithouttelephoningtheswitchboardoperator.◆howtousetheIDDPress"9"toconnecttheoutsidetelephonelinePress"00“toconnectinternationaltelephonelinesPresscountrynumber(seetheIDDNumberGuidefordetails)PressthelocalnumberbycityareacodeEx.YouwanttoCallSanFranciscoofCalifornia,telephonenumberis(415)3456789PressLong-distanceaccessnumbers,thelocalcountrynumber,cityareacode,phonenumberby"9“,"1""415","3456789“respectively.Theareacodeinsomecountriesbeginswith"0",pressremainingnumberinsteadoftheotherregionsaccordingtothe"0”当前第19页\共有54页\编于星期四\21点PAGE16◆HowtouseDDDinChinaPress9toconnectoutsidecontactlinePressareacode（seetheDDDNumberGuidefordetails)Pressthetelephonenumber按对方电话号码Ex：IfyouwanttocallBeijing,telephonenumberis（010）3456789PressLong-distanceaccessnumbers,areacode,phonenumberby"9“,"1“,“010","3456789“respectively“9”“010”“3456789”◎Charges

Alldomesticandinternationallongdistancecallscharge15%serviceandtelephoneratesbytherelevantstateregulations.※Note:Beforedial-up,pleasewritedownthenumberinordertocontinuouslydialit.Thephonemayneedtowaitaboutthirtysecondstogothroughandturnback.So,beforethehandsetcamein,donothanguponthebusysignal.Afterthecall,placethehandsetbackinordertoavoidcontinuingcharges.Otherwise,allunnecessarycostswillbecreditedtoyouraccountunlessthehotelreservestherightnotdeductthecharge.Dialrightorwrong,thehoteldoesnotrefundordeductfees.Anyadviceorassistance,pleasedial“6018”tocontacttheswitchboardoperator.当前第20页\共有54页\编于星期四\21点PAGE17◎IDDNumberGuideCountryCountryNo.CountryCountryNo.Australia61Myanmar95Brazil55NewZealand64Canada1NorthKorea850丹麦45Norway47Egypt20PK92France33Phillip63German49Singapore65Greece30SouthKorea82HongKong852Spain34India91Switzerland41Indonesia62Taiwan886Ireland353Thailand66Italy39USA1Japan81UK44Macao853Mexico52Ifnecessarytodialanyothercountrynumber,pleasecontacttheswitchboardoperator.

当前第21页\共有54页\编于星期四\21点PAGE18◎China’sDDDNumberGuideCityAreacodeCityAreacodeAnshan0412Nanjing025Baoding0312Nanning0771Beijing

010Nantong0513Changchun0431Ningbo0574Changsha0731Qingdao0532Changchun0519Qinhuangdao

0335Chengdu028Quanzhou0595Chongqing023Rizhao0633Dalian0411Shanghai021Dandong0415Shantou0754Datong0352Shenyang

024Dezhou0534Shenzhen0755Dongguan0769Shijiazhuang0311Foshan0757Suzhou0512Fushun0413Tai‘an

0538Fuzhou0591Luoyang0379Guangzhou

020Tianjin022当前第22页\共有54页\编于星期四\21点PAGE19城市区号城市区号Guilin0773潍坊0536Guiyang0851Weihai0631Ha’erbin0451Wuhan027Haikou0898Wulumuqi0991Hangzhou0571Wuxi0510Hefei0551Xiamen0592Jilin0432Xi’an029Jinan0531Xining0971Jingdezheng0798Yangzhou0514Jinhua0579Yantai0535Jining0537Zhangzhou0596Jinzhou0416Zhanjiang0759Kunming0871Zhaoqing0758Lanzhou0931Zhenzhou0371Lasha0891Zhenjiang0511Luoyang0379Zhuhai0756Nanchang0791Ifnecessarytodialanyothercitycode,pleasecontacttheswitchboardoperator.当前第23页\共有54页\编于星期四\21点餐饮服务当前第24页\共有54页\编于星期四\21点PAGE20山语大堂吧●位于酒店大堂远离喧闹的都市，沉浸于山语大堂吧，舒适柔软的沙发环抱于悠扬的乐曲声中，远眺山峦，品一口香纯的咖啡，感悟随性的浪漫；或邀约三五知己，品味山光悦鸟性，潭影空人心的人生境界……营业时间为每日11:00—21:00订桌及查询请拨打内线“6755”当前第25页\共有54页\编于星期四\21点PAGE21绿漪西餐厅●位于酒店大堂有着欧陆风情的浪漫典雅，让您在青翠群山的怀抱里轻歌曼舞，在温柔景象、旖旎风光中品尝世界各地的美味佳肴，西餐主厨为您烹调来自欧洲及亚洲的地道风味，款款别具匠心，注重新鲜及营养成分，令您回味无穷。营业时间为每日07:00am—09:30am11:00am—14:00am17:00pm—21:00pm22：00pm—00:00am订桌及查询请拨打内线“6709”当前第26页\共有54页\编于星期四\21点PAGE22三清轩中餐厅●位于酒店大堂餐厅以高山鱼、野生菌菇类、野味类菜肴为主，提供无公害绿色环保食品，以港式粤菜、港式烧烤为辅、兼顾燕鲍翅及适量的江浙菜、本帮菜式。采用IPAD点菜系统，生动形象的菜品画面及丰富的搭配内容，让您在点菜初始享受一份视觉的饕餮之旅。营业时间为每日11:00—14:00 17:00—21:00订桌及查询请拨打内线“6719”当前第27页\共有54页\编于星期四\21点送餐服务当前第28页\共有54页\编于星期四\21点

客房正餐送餐菜单送餐时间:10:30am16:30pm冷菜

蟹肉木瓜配油醋酸梅汁RMB48具有东南亚丰格的酸甜诱惑

挪威烟熏三文鱼配黑鱼籽酱RMB58来自挪威纯净海域嫩嫩的鱼肉，饱满的鱼子酱破裂时涌出的那一股腥鲜，让鱼肉的鲜得到了提升。

温室什锦蔬菜沙拉RMB28配以综合生菜,樱桃番茄,黄瓜和你喜欢的沙拉汁季节鲜果沙拉RMB38配以白兰地葡萄干和香甜蛋黄酱/优格调味汁三层牦牛肉RMB38白切竹园RMB25小城莲藕 RMB18爽口云耳RMB18PAGE23当前第29页\共有54页\编于星期四\21点汤

本地野蘑菇忌廉汤配金黄面包粒RMB28最适合大众口味的汤椰香南瓜蟹肉汤

RMB32最适合冬天享用的汤

酸菜野菌肚片汤RMB38莼菜鱼片汤RMB26主菜挪威三文鱼柳扒

RMB98伴豆蔻薯蓉配葡萄红酒汁澳洲安格斯西冷

RMB168--伴香草番茄烩豆配脆洋葱圈烤德国小牛香肠配薯泥RMB58配以芥末土豆泥和香甜黑醋洋葱酱PAGE24当前第30页\共有54页\编于星期四\21点亚洲风味精选三清山秘制炒饭

RMB38广东风味牛肉炒河粉

RMB38香港特色云吞汤面

RMB32马来西亚咖喱鸡

RMB58三明治、意大利粉和汉堡

传统精选牛肉汉堡

RMB68用180g上好牛肉饼制作

香草洋葱扒鸡腿三文治

RMB32意大利粉配肉酱,奶油汁或番茄酱

RMB38流传最广的意大利面烹饪方法PAGE25当前第31页\共有54页\编于星期四\21点水晶虾仁RMB56鲜树菇炝肚尖RMB38香炸黄鱼卷RMB38菠萝油条虾RMB28芦笋彩椒炒腊肉RMB32蚝汁烩鲜菌RMB28香菇小青菜RMB15精美甜品

各式蛋糕精选RMB38蓝莓芝士蛋糕精选低脂乳清芝士制作,美味又健康RMB38经典提拉米苏RMB38吃了就兴奋的甜点--提拉米苏，意大利语Tiramisu的意思是带我走PAGE26当前第32页\共有54页\编于星期四\21点摩卡榛子蛋糕

RMB38带果仁味的蛋糕黑森林蛋糕RMB38就像挪威森林的味道，浓郁朗姆酒和巧克力味道葡萄干红浸雪梨配杏仁芒果慕斯RMB58

三清山特色巧克力拼盘RMB58三鲜汤面RMB28紫薯卷RMB26【半打】麦香金沙汤圆RMB26【半打】

RMB38时令鲜果碟（大、中、小）RMB58RMB88PAGE27当前第33页\共有54页\编于星期四\21点缤纷饮品：bottle(支)OZ(份)

王朝干红RMB9828

王朝干白RMB9828马天尼干RMB28三清山漫步RMB28雪津啤酒RMB12青岛啤酒RMB12热（冻）牛奶RMB18香浓咖啡RMB25柠檬红茶RMB28鲜榨果蔬汁（苹果/西瓜/雪梨/青瓜等时令水果）

RMB35

PAGE28当前第34页\共有54页\编于星期四\21点安全简介当前第35页\共有54页\编于星期四\21点◎预防措施1、请检查房门背后之消防疏散指示图，注意最近房间之疏散出口、消防报警系统、灭火器、消防栓，以便在一旦发生意外时使用各项设施。2、防毒面具放置在客房衣柜上层位置，发生火灾时可使用。3、如果您是吸烟者，请确保将烟头安全熄灭。4、请不要在床头吸烟。5、请不要往废纸箱内扔烟蒂。6、请不要在灯罩上挂湿衣服。7、请确保离开房间时关掉所有的电器，如电动剃须刀、电熨斗、万能充电器等。8、注意如何关闭房间空调系统。◆安全简介及火警提示与登山安全注意事项为确保您的安全，酒店提出如下的建议：PAGE29当前第36页\共有54页\编于星期四\21点◎行动1、如确定发生火警，请拨“6018”或“6119”通知本酒店总机和保安部。2、如在走廊或房间外发生火警，请触摸房间的金属门锁，如发现门锁一旦发热，切勿打开房门。3、如离开房间，请携带房门钥匙并立即前往就近疏散出口，打湿毛巾捂住口鼻，保持面部朝下，避开浓烟。4、一般疏散通道均往楼梯间，请步入楼梯间并关上防火门。尽量向下走，撤离现场。如您未能成功离开火警现场，请判断现场情况决定走向屋顶或返回房间。5、切勿使用电梯。◎逃生1、保持镇定2、如返回或停留于房间，请关闭空调系统，将浴缸浸满水，浸湿床单并堵塞门边及发出浓烟之通风孔。3、利用通讯工具与外界取得联系，报告自己位置，请求支援。PAGE30当前第37页\共有54页\编于星期四\21点◎其他情况如身在公共场所，请注意消防疏散通道位置。如有火警，保持镇定，前