新职业英语1酒店英语-Unit-2

ListeningSpeaking4Warming-up1Reading23Writing5Project6VocabularyandStructure7ListeningScript8Unit2CheckingIngreetingtheguest—Bcheckingthereservationrecord—Daskingfortheguest’spassport—Aaskingtheguesttofillintheregistrationform—CSuggestedAnswersUnit2CheckingInTask1Matchthestepsofcheckinginwiththeircorrespondingpictures.A—FrontDeskB—roomcardC—breakfastcouponD—receiptE—IDcardF—receptionistSuggestedAnswersTask2Writeeachofthewordsorexpressionsunder

itscorrespondingpicture.Unit2CheckingInSuggestedAnswersTask3Thefollowingstatementsdescribethejob

procedureofareceptionist.Discusswithyour

partnerandputtheminthecorrectorder.Unit2CheckingInCorrectorder:AECDBFFrontOfficeOrganization:Unit2CheckingInMoreaboutFrontOffice(1):

LobbyUnit2CheckingInMoreaboutFrontOffice(2):

Reception

DeskReceptionistUnit2CheckingInTask1Trytoanswerthefollowingquestionsbefore

youreadthepassage.Whatdutiesdoesareceptionistperform?2.Doyouknowhowthereceptionistchecksinwalk-inguests?ReadingUnit2CheckingInReading

Thereceptionistshouldcheckinguestswith

orwithoutreservations,answeranyquestionsfromtheguests,helpguestswithanyproblems,

answertelephones,takemessages,andhandlecomplaints.SuggestedAnswers1.Whatdutiesdoesareceptionistperform?Unit2CheckingInReading

Forthewalk-inguest,thereceptionistfirst

askstheguestthesamequestionsaskedinthe

reservationprocess.Thereceptionistshouldalso

checktheguest’srequirementagainsttheroom

availabilityinthereservationsystem.

Afterthe

guestdecidestotakearoominthehotel,the

receptionistthengivesouttheregistrationform

tothe

guesttofillout.Whentheguestcompletes

theform,thereceptionistmusthaveacheck

andmakesurethe

informationitemsareentered

correctly.Afterregistration,thereceptionisttells

theguesthisroomnumberandtheflooritison.

Thenhegivestheguesthisroomcardandkey

card.Finally,thereceptionistshouldwishthe

guestanenjoyablestayatthehotel.SuggestedAnswers2.Doyouknowhowthereceptionistchecksinwalk-in

guests?Unit2CheckingInTheReceptionist’sWork1WhenaguestarrivesattheFrontDesk,thereceptionistgreetshim/herandasksifhe/shehasmadeareservationornot.FortheReadingUnit2CheckingInguestwithareservation,thereceptionistshouldconfirmwithhim/herthereservationdetails,suchasroomtype,roomrate,lengthofstay,etc.,andthengiveoutaregistrationformtotheguesttofillout.TheReceptionist’sWork2Forthewalk-inguest,thecheck-in

proceduresmaytakealittlelongertime.Thesamequestionsaskedbyareservationistinthereservationprocessmustbeaskedbythereceptionist,forexample,howmanynights,howmanypeopleintheparty,whatkindofroom,etc.Thereceptionistshouldalsochecktheguest’srequirementagainsttheroomavailabilityinthehotel’sreservationsystem.Aftertheguestdecidestotakearoominthehotel,thereceptionistthengivesouttheregistrationformandcontinuesthecheck-inprocedures.ReadingUnit2CheckingInTheReceptionist’sWork3Whentheguestcompletestheform,thereceptionistmusthaveacheckandmakesurethatsuchinformationitemsastheguest’sfullname,address,nationality,purposeofhis/hervisitandsignatureareenteredcorrectly.Ifthevisitorisaforeigner,informationabouthispassportnumber,placeofissueanddateofissuealsoneedstoberecorded.ReadingUnit2CheckingInTheReceptionist’sWork4Afterregistration,thereceptionisttellstheguesthis/herroomnumberandtheflooritison,thengivestheguesthis/herroomcardandkeycardwhichwerepreparedwhiletheguestwascompletingtheregistrationform.Theroomcardhastheeffectofbeingtheidentitycardfortheguestduringhis/herstay.Finally,thereceptionistshouldwishtheguestanenjoyablestayatthehotel.ReadingUnit2CheckingInTheReceptionist’sWork5Withtheformalitiesconcludedthereceptionistwillinformthebellmantocarrythebaggageandshowtheguesttohis/herroom.Andthereceptionistwillcheckallthepaperworkundertakenontheguest’sarrivalonceagainandmakesurethatthecomputerdetailsareallcorrect.ReadingUnit2CheckingInTheReceptionist’sWork6Besidescheckinginguests,thereceptionistisalsoresponsiblefor

answeringanyquestionsfromtheguests,helpingthemwithanyproblemsthattheymayhave,answeringtelephones,takingmessagesfortheguests,andhandling

complaintsfromunsatisfiedguests.ReadingUnit2CheckingInconfirme.g.Iamwritingtoconfirmabookingfora

singleroomforthe

nightofJune6th.我写信是想确认一下我预订的6月6日晚的一个单人间。MrBaker'sassistanttelephonedtoconfirmhisappointment

withthechairman.

贝克先生的助手打电话来确认他与主席的约会。v.

确认ReadingUnit2CheckingIndetaile.g.Sherefusedtogiveanydetailsaboutwhat

hadhappened.她拒绝提供关于所发生事情的任何细节信息。weshallconsidereverydetailoftheBill.

我们会考虑这个议案的每一细节。n.

细节ReadingUnit2CheckingInregistratione.g.Studentregistrationstarts

thefirstweekin

September.

9月的第一周开始进行学生

注册。n.

登记ReadingUnit2CheckingInThenumberofnewprivatecarregistrationshasincreased.

私人新车注册数量已经增多。giveoute.g.Pleasehelpmegiveoutthesetestpapers.请帮我发一下这些试卷。

分发，散发ReadingUnit2CheckingInOverathousandcopiesofthe

pamphlethavenowbeengivenout.

现在已分发了一千多本小册子。check-ine.g.Thehotelishiringadditionalstafftomake

check-ineasier.这家酒店额外雇佣了一些员工，使入住变得更加简便。n.

报到，登记ReadingUnit2CheckingInCouldyoutellmewhere

thecheck-indeskis?

请问登记处在哪里？proceduree.g.What’stheprocedureforapplyingforavisa?申请签证的程序是什么？Thereisasetprocedureformakingformalcomplaints.

要正式提出投诉是有固定程序的。n.

程序，手续ReadingUnit2CheckingInformalitye.g.It’saformalitywhichwehavetogothrough.这是我们必须履行的手续。Themanager’ssignaturewasjusta

formality.

经理的签字只是一道必须履行的手续。n.

正式手续，必须履行的手续ReadingUnit2CheckingIninforme.g.Pleaseinformusofanychangeofaddressassoonaspossible.

如果地址有变，请尽快通知我们。Canyouinformmewhentobeginourfinalexamination?

你能告诉我们什么时候期终考试吗?UsefulExpressions:informsomebodyof…

通知某人······beinformedof…

听说，接到······通知v.

通知ReadingUnit2CheckingInundertakee.g.Dr.Johnsonundertookthetaskofwriting

anEnglish-

Chinesedictionary.约翰逊博士承担起编写英汉字典的任务。I'llleaveyoutoundertakeanimportantmission.

我要让你承担一项重要使命。n.

着手做，承揽，承担（责任）ReadingUnit2CheckingIncheckine.g.Youneedtocheckintwohours

beforethe

flight.你需要在航班起飞前两个小时

办理登记手续。Howmanydelegateshavecheckedinattheconvention?

大会已有多少代表报到?

登记签到ReadingUnit2CheckingInberesponsiblefor

对……负责e.g.Theairlineislegallyresponsibleforthesafetyofitspassengers.

航空公司对乘客的安全负有法律责任。Theweatherisresponsibleforthedelay.

由于天气关系才耽搁了。ReadingUnit2CheckingInhandlee.g.Theheadmasterhandledthesituationvery

well.校长很好地处理了情况。Idon'tthinkIcouldhandleitiftheyturnedmedown.

我想如果他们拒绝我，我会受不了的。v.

处理，处置ReadingUnit2CheckingIncomplainte.g.Thesalesassistantsaretrainedtodealwith

customer

complaintsinafriendlymanner.售货员训练有素，以友善的方式处理顾客投诉。Ihavenocomplaintsaboutthehotel.

我对这家旅馆没什么不满意的。n.

投诉，诉苦ReadingUnit2CheckingIn登记入住1

当客人抵达前台时，接待员向客人问好致意，并询问客人有无预订。如果客人有预订，接待员需要与客人确认他的预订信息，例如，房间类型、房价、住店日期等等，然后再给客人一份入住登记表请客人填写。Unit2CheckingInReading登记入住2

对于无预订的散客，办理登记入住手续的时间会稍微长一些。那些在预订过程中由预订员询问客人的问题，在这里接待员也需要一一询问客人，例如，要住几个晚上，一共多少位客人，需要什么类型的房间等。接待员还要检查饭店预订系统中有无客人需要的房间。等客人决定入住酒店后，接待员拿出入住登记表给客人，然后继续为客人办理登记入住手续。Unit2CheckingInReading登记入住3

当客人填写完登记表，接待员必须检查一遍客人填写的表格，确保以下信息填写准确：客人全名、地址、国籍、来访目的和签名。如果住店客人是外国客人，登记表中还需要填写护照号码、护照签发地和日期。Unit2CheckingInReading登记入住4

登记完之后，接待员告诉客人他的房间号以及房间所在的楼层。然后接待员把在客人填表时准备好的房卡和钥匙卡交给客人。房卡起到作为客人住店期间身份证的作用。最后，接待员应该祝愿客人住店期间愉快。Unit2CheckingInReading登记入住5所有手续办完之后，接待员会通知行李员过来帮助客人搬运行李并护送客人到房间。接待员需要再次核对客人来店后建立起来的所有文档，确保电脑里记录的信息准确无误。Unit2CheckingInReading登记入住6除了为客人办理入住登记手续，接待员还需要承担一些其他工作，例如回答客人提出的问题、帮助客人解决他们遇到的困难、接听客人打来的电话、为客人记录留言、处理不满意的客人的投诉等。Unit2CheckingInReadingTask2

Readthepassageandtickoffthedutiesofthe

receptionistmentionedinthepassage.ReadingSuggestedAnswersUnit2CheckingIn□registeringguests□answeringtelephones□checkinginguests□takingmessages□informingthebellmentocarryguests’baggage□receivinganddistributingguests’mails,telexesandpackages□showinggueststotheirrooms□handlingcomplaints□answeringguests’questions□introducinghotel’sserviceandfacilities□helpingguestswiththeirproblems□doingandcheckingpaperworkReadingSuggestedAnswersTask2

Readthepassageandtickoffthewaysofreservationmentionedinthepassage.Unit2CheckingIn□√registeringguests□√answeringtelephones□√checkinginguests□√takingmessages□√informingthebellmentocarryguests’baggage□receivinganddistributingguests’mails,telexesandpackages□showinggueststotheirrooms□√handlingcomplaints□√answeringguests’questions□introducinghotel’sserviceandfacilities□√helpingguestswiththeirproblems□√doingandcheckingpaperworkTask3

Completethefollowinginformationlistofa

foreignguest.ReadingSuggestedAnswersUnit2CheckingInGuestInformationList

√fullname√address

√_________________(1)√purposeofvisit√_________________(2)√_________________(3)√placeofissue√_________________(4)ReadingSuggestedAnswers√nationality(1)√signature(2)√passportnumber(3)√dateofissue(4)Unit2CheckingInTask3

Completethefollowinginformationlistofa

foreignguest.□

1.Ittakesalongertimeforthereceptionisttocheckinwalk-ingueststhantheguestswithreservations.□2.Thewalk-inguestsshouldfirstfilloutaregistrationformwhencheckingin.□3.Thekeycardservesastheidentitycardfortheguestduringhisstay.□4.Thereceptionistshouldchecktheinformationonguests’registrationformsandinthecomputeraswell.Task4

Decideifthefollowingstatementsaretrue(T)orfalse(F).ReadingSuggestedAnswersUnit2CheckingInReadingSuggestedAnswers1.T2.F3.F4.TTask4

Decideifthefollowingstatementsaretrue(T)orfalse(F).Unit2CheckingInpic1pic2pic3pic4pic5Dialog1Dialog2Dialog3Dialog4Dialog5Task1

Listentofiveshortdialogsanddecidewhateachdialogisaboutandmark(√)whereappropriate.ListeningSuggestedAnswersUnit2CheckingInSuggestedAnswersTask1

Listentofiveshortdialogsanddecidewhateachdialogisaboutandmark(√)whereappropriate.pic1pic2pic3pic4pic5Dialog1√Dialog2√Dialog3√Dialog4√Dialog5√ListeningUnit2CheckingInTask2

Mr.Moorewalksintoahotel.Hewantstocheck

in,buthedidn’tmakeareservation.Listento

theconversationandfillintheblanksinthe

informationcard.ListeningSuggestedAnswersUnit2CheckingInGuest’sname:BrantMooreRoomtype:______________Roomrate:______________Roominformation:a(n)_______________bed,aseparateseatingarea,abalcony,andthehigh-speedInternetaccessLengthofstay:_____________night(s)InformationCardSuggestedAnswersListeningUnit2CheckingInGuest’sname:BrantMooreRoomtype:juniorsuiteRoomrate:900yuanRoominformation:a(n)king-sizebed,aseparateseatingarea,

abalcony,andthehigh-speedInternetaccessLengthofstay:onenight(s)InformationCardTask2

Mr.Moorewalksintoahotel.Hewantstocheck

in,buthedidn’tmakeareservation.Listento

theconversationandfillintheblanksinthe

informationcard.Guest(G):I’dliketocheckin,please.Receptionist(R):Haveyou(1)_____________,sir?G:No.R:Whatkindofroomwouldyoulike,sir?G:Anexecutivesuite,please.R:Onemoment,please.…I’msorry.Ourexecutivesuitesare(2)_____________tonight.G:Whatapity!R:Butwestillhaveafewjuniorsuitesand(3)_____________available.deluxesuitesregistrationformfullybookedmadeareservationhigh-speedInternetaccessTask3

ListentotheconversationinTask2againandfillintheblankswiththewordsorexpressionsprovidedinthebox.ListeningUnit2CheckingInG:Howmuchisajuniorsuite?R:Ninehundredyuanpernight.Ithasaking-sizebed,aseparateseatingarea,abalconyand

the(4)_____________.G:Fine.I’lltakethat.R:MayIhaveyourname,please?G:BrantMoore.R:MayIknowforhowmanynightsareyougoingtostayinourhotel?G:Justonenight.R:Thankyou,Mr.Moore.Couldyoupleasefilloutthis(5)____________?G:OK.ListeningUnit2CheckingIndeluxesuitesregistrationformfullybookedmadeareservationhigh-speedInternetaccessSuggestedAnswersSuggestedAnswers(1)madeareservation(2)fullybooked(3)deluxesuites(4)high-speedInternetaccess(5)registrationformTask3

ListentotheconversationinTask2againandfillintheblankswiththewordsorexpressionsprovidedinthebox.ListeningUnit2CheckingInTask4

AguestcomestotheFrontDesk.Hewantsto

extendhisstay.Listentotheconversationand

fillintheformwiththeinformationyouhear.ListeningSuggestedAnswersUnit2CheckingInSuggestedAnswersGuestname:KevinJonesRoomnumber:810Planneddeparturetime:thismorningExtendedstay:forthreemoredaysListeningUnit2CheckingInTask4

AguestcomestotheFrontDesk.Hewantsto

extendhisstay.Listentotheconversationand

fillintheformwiththeinformationyouhear.□

1.Theguestplannedtostayinthehotelforthreenights.□2.Theguestcanstillstayathisroomtomorrow.□3.Theguestneedstocheckbackwiththereceptionist

tomorrow.□4.Theroomsontheeighthfloorarebookedupbya

conferencefortomorrownight.Task5

ListentotheconversationinTask4againanddecideifthefollowingstatementsaretrue(T)orfalse(F).ListeningSuggestedAnswersUnit2CheckingInSuggestedAnswers1.F2.F3.T4.TListeningTask5

ListentotheconversationinTask4againanddecideifthefollowingstatementsaretrue(T)orfalse(F).Unit2CheckingInSpeakingTask1

Readandpracticetheconversationinpairs.Receptionist(R):Goodafternoon,sir.HowmayIhelpyou?Guest(G):I’mAndrewScott.Ihavemadeareservationwith

you.Here’stheconfirmationnotice.R:Thankyou,Mr.Scott.I’llcheckthereservationrecord.Waita

moment,please…Sorrytohavekeptyouwaiting.According

toourrecord,yourreservationisforadoubleroomfrom

March20thto24th.Theratewillbe90dollarspernight.Is

thatright?G:Yes.R:Couldyoufillouttheregistrationform,please?G:OK.R:Thanks.CouldIseeyourpassport,please?G:Yes,hereyouare.Unit2CheckingInSpeakingTask1

Readandpracticetheconversationinpairs.R:Thankyou,Mr.Scott.Hereisyourpassport.Howwouldyou

liketosettleyourbill?G:Bycreditcard.R:MayItakeaprintofyourcard,please?G:Sure.R:Thankyou,Mr.Scott.Yourroomis1012onthetenthfloor.

Hereisyourreceipt,andthisisyourkeycard.Pleasekeep

them.Thebellmanwillshowyouuptoyourroom.Anything

elseIcandoforyou?G:Nomore.Thankyou.R:You’rewelcome.Wehopeyou’llenjoyyourstaywithus.Unit2CheckingInSpeakingTask2PeterAndersonreservedadeluxesingleroomyesterday.

NowhecomestotheFrontDesktocheckin.Makeupa

conversationsimilartotheoneinTask1withthe

expressionsgiveninthebox,andthenactitoutinpairs.Haveyoumadeareservation,sir?Soyou’vereserved…forthenightsfrom…to...Theroomrateis500yuanpernight.Isthatcorrect?Howwouldyouliketopay?Incash,bycreditcardorwithtraveler’scheck?Yourroomis…onthe…floor.Thebellmanwillcarryyourbaggageandshowyouuptoyourroom.Yes,Ihavereservedadeluxesingleroomyesterday.PeterAnderson.Yes,hereyouare.Bycreditcard,please.Nomore.Thankyou.SuggestedSampleUnit2CheckingInSuggestedSample(1)Receptionist(R):Goodevening,sir.HowmayIhelpyou?Guest(G):I’dliketocheckin.R:Haveyoumadeareservation,sir?G:Yes,Ihavereservedadeluxesingleroomyesterday.R:MayIhaveyourname,sir?G:PeterAnderson.R:Thankyou,Mr.Anderson.Waitamoment,please.Letmecheck

thereservationrecord…Thankyouforyourwaiting.Soyou’ve

reservedadeluxesingleroomforthenightsfromFebruary14th

to16th.Theroomrateis500yuanpernight.Isthatcorrect?G:Yes.R:Couldyoufillouttheregistrationform,please?G:OK.SpeakingUnit2CheckingInSuggestedSample(2)R:Thanks.CouldIseeyourpassport,please?G:Yes,hereyouare.R:Thankyou,Mr.Anderson.Hereisyourpassport.Howwouldyou

liketopay?Incash,bycreditcardorwithtraveler’scheck?G:Bycreditcard,please.R:MayItakeaprintofyourcard,please?G:OK.Hereyouare.R:Thankyou,Mr.Anderson.Yourroomis602onthesixthfloor.

Hereisyourreceipt,andtheseareyourkeycardandroomcard.

Pleasekeepthem.Thebellmanwillcarryyourbaggageandshow

youuptoyourroom.AnythingelseIcandoforyou?G:Nomore.Thankyou.R:You’rewelcome.Wehopeyou’llenjoyyourstaywithus.SpeakingUnit2CheckingInSpeakingTask3Mr.FreemanisleadinganAmericantourgroup.Hewants

tocheckinhisgroup.Thesentencesinthefollowingbox

arewhatthereceptionistsays.ThinkaboutwhatMr.

Freemansaysintheconversation,andthenactoutthe

conversationbetweenMr.Freemanandthereceptionist.❖Onemoment,Mr.Freeman.Iwillcheckthelist…Yes,we

haveyourreservation.Youragencyhasbooked12TWBs

forfivedays.Isthereanychange?❖CouldIseeandcopyyourgroupvisa?❖Thankyou…Sorrytohavekeptyouwaiting.Hereyouare.

Nowwouldyoupleasefillintheregistrationformwithyour

personalinformation?❖Thankyouverymuch.We’llgiveyou12TWBsfromRoom

1501to1512.Herearethekeysandroomcards.Please

haveacheck.SuggestedAnswersUnit2CheckingInSuggestedSample(1)Receptionist(R):Goodmorning.WhatcanIdoforyou?Guest(G):I’mCharlesFreeman,tourguideofChina

InternationalTravelAgency.Wehavemade

areservationwithyourhotel.R:Onemoment,Mr.Freeman.Iwillcheckthelist…Yes,

wehaveyourreservation.Youragencyhasbooked

12TWBsforfivedays.Isthereanychange?G:No.R:CouldIseeandcopyyourgroupvisa?G:Hereyouare.SpeakingUnit2CheckingInSuggestedSample(2)R:Thankyou…Sorrytohavekeptyouwaiting.Hereyou

are.Nowwouldyoupleasefillintheregistrationform

withyourpersonalinformation?G:OK…Hereyouare.R:Thankyouverymuch.We’llgiveyou12TWBsfrom

Room1501to1512.Herearethekeysandroomcards.

Pleasehaveacheck.G:Thanks.I’llassigntheroomsamongmymembers.SpeakingUnit2CheckingInSpeakingTask4

Role-playthefollowinggroupcheck-insituation

accordingtothestepsprovidedintheboxes.Unit2CheckingIn

Receptionist:

Greetandwelcometheguest.Confirmreservationdetailswiththeguest.Asktheguesttoshowthegroupvisa.Asktheguesttofillintheregistrationform.Telltheguesttheroomallotmentandroomnumbers.Givetheguestroomcardsandkeys.Telltheguestthatthebellmenwillhelpthemwiththeirbaggage.Wishtheguestanicestay.MissBrown:

Greet.Tellthereceptionistthereservationinformation.Givethereceptionistthegroupvisa.Fillouttheregistrationform.Tellthereceptionistthatyouhopethetourgroupcanbearrangedonthesamefloor.Gettheroomcardsandkeys.Expressthanks.SuggestedSampleSuggestedSample(1)Receptionist(R):Goodafternoon,madam.HowmayIhelpyou?Guest(G):I’mJulieBrown.I’vemadeareservationwithyoufor

agroupof20guests.Here’stheconfirmationnotice.R:Thankyou,MissBrown.Letmecheck…Sorrytohavekeptyou

waiting.Soyou’vereserved10TWBsfortwonightsandthe

roomrateis680yuan.Isthatcorrect?G:Exactly.R:MayIhaveyourgroupvisa?G:Yes,hereyouare.R:Thankyou,MissBrown.Couldyoupleasefillouttheregistration

formwithyourpersonalinformation?SpeakingUnit2CheckingInSuggestedSample(2)G:OK.I’lltakecareofit.Bytheway,sinceweareinagroup,I’d

likeourroomsonthesamefloor.Couldyouarrangethatfor

me?R:Certainly.I’veputyourgrouponthe7thfloorfromRoom701

toRoom710.Hereareyourgroup’sroomcardsandkeys.Is

thereanythingelseIcandoforyou?G:Nomore,thanks.R:You’rewelcome.Pleasetaketheelevatorthereuptothe

seventhfloor.Thefloorattendantswillmeetyouthereand

showyoutoyourrooms.Youmayleaveyourbaggagehere

andourbellmenwilldeliverittoyourrooms.Ifyouhaveany

problemsorrequests,pleasedon’thesitatetoaskus.

Iwishyou’llhaveagoodstayinourhotel.SpeakingUnit2CheckingInWritingTask1

Thefollowingisaconversationbetweenaguest

andthereceptionistaboutfillinginthe

registrationform.Readthisconversation.Guest(G):Excuseme,couldyoufillintheregistrationformfor

me?Ican’tseethewordsclearlybecauseIhave

ratherpooreyesight.Receptionist(R):Yes,sure.MayIhaveyourname,please?G:AnthonySmith.That’sA-N-T-H-O-N-YforAnthony.R:Thankyou,Mr.Smith.Nowletmefillintheformitemby

itemforyou.TodayisApril11th.Onwhichdateareyou

leaving?G:The14th.R:What’syournationality?G:American.R:Canyoutellmeyourbirthdate?G:October16th,1958.Unit2CheckingInWritingR:Andyouraddress?Eitheryourcurrentresidenceorcompany

addressisokay.G:41SheratonStreet,London.S-H-E-R-A-T-O-NforSheraton.R:MayIknowyouroccupationandyourcompany’sname?G:I’majournalistfromthenewspaperofLondonDaily.R:Canyougivemeyourpassportnumber,dateandplaceof

issue?G:It’s0981472,November2007,andLondon.R:MayIknowyournextdestination?G:Eh,ImaygotoShanghai.Unit2CheckingInTask1

Thefollowingisaconversationbetweenaguest

andthereceptionistaboutfillinginthe

registrationform.Readthisconversation.WritingR:Thankyou.Howareyougoingtopay?Incash,bycreditcard,

transferorothers?G:Bycreditcard.R:Verygood,Mr.Smith.YouneedonesingleroomandIhave

putyouinroom916andtherateis360yuan.Nowplease

signyournamehere.G:OK.Unit2CheckingInTask1

Thefollowingisaconversationbetweenaguest

andthereceptionistaboutfillinginthe

registrationform.Readthisconversation.WritingTask2

Thefollowingisahotelregistrationform.Please

fillintheformwiththeinformationgiveninthe

conversationinTask1.REGISTRATIONFORMROOMNUMBERRATEARRIVALDATEDEPARTUREDATE

Ifthereisanychangeintheinformationpresentedabove,pleasenotifyFront

Deskclerk.CHECK-OUTTIME:12NOONUnit2CheckingInWritingTask2

Thefollowingisahotelregistrationform.Please

fillintheformwiththeinformationgiveninthe

conversationinTask1.Unit2CheckingInREGISTRATIONFORMACCOUNTNUMBERNATIONALITYDATEOFBIRTHSEXARRIVALTIMEDEPARTURETIMEROOMTYPENO.OFROOMSRATENO.OFGUESTSROOMNO.SURNAME____________FIRSTNAME__________________WritingUnit2CheckingInTask2

Thefollowingisahotelregistrationform.Please

fillintheformwiththeinformationgiveninthe

conversationinTask1.REGISTRATIONFORMCURRENTRESIDENCE/COMPANYADDRESS

_______________________PASSPORTNO._____________DATE/PLACEOFISSUE________________________COMPANY/CONVENTION___________OCCUPATION_____________NEXTDESTINATION_______________NAMEOFHOTEL__________METHODOFPAYMENT□CASH□CREDITCARD□TRANSFER□OTHERSValuables:Pleasecontactthecashier’sdeskforsafedepositservices.Ourhotelisnotliableforanylossordamage.RECEPTIONIST____________GUESTSIGNATURE___________SuggestedAnswersWritingSuggestedAnswers(1)Unit2CheckingInREGISTRATIONFORMROOMNUMBER916RATE¥360ARRIVALDATEApril11thDEPARTUREDATEApril14th

Ifthereisanychangeintheinformationpresentedabove,pleasenotifyFront

Deskclerk.CHECK-OUTTIME:12NOONWritingSuggestedAnswers(2)Unit2CheckingInREGISTRATIONFORMACCOUNTNUMBERNATIONALITYDATEOFBIRTHSEXARRIVALTIMEDEPARTURETIMEAmericanOctober16th,1958MaleROOMTYPENO.OFROOMSRATENO.OFGUESTSROOMNO.Single1¥3601916SURNAMESmithFIRSTNAMEAnthonyWritingSuggestedAnswers(3)Unit2CheckingInREGISTRATIONFORMCURRENTRESIDENCE/COMPANYADDRESS