米其林平衡计分卡实施计划BSClanning

IS/ITTransformationProgramGeneralapproachtoBalancedScoreCardimplementation

(reviewedversion–04/04/03)（平衡计分卡实施的整体方法）（回顾版本-04/04/03)Ina2-dayseminarwithIS/ITandQualitymanagers

(SGIandzone):Refineandvalidateobjectivestoassess评估、改善和验证目标ValidateKPIs(musthave/nicetohave)验证KPI（必须/最好）Selectpilotzone选择试点区域23FormalpresentationofpilotresultstoTPO正式向TPO展示试点结果Roll-outstrategytoothercountries/zones向其他国家/区域推行战略2ndwaveofKPIs第二波KPIMeetingswithsponsor和发起人一起开会MayJuneJulyAugustSeptemberOctoberAprilAssessment评估Approach

definition方法定义AnalyzeIS-ITstrategySetobjectives分析IS-IT战略设立目标2BalancedScoreCardtooldefinition&selection平衡计分卡工具定义和选择Preparepilotimplementation准备试点实施Pilotroll-out试点推行3ChangemanagementCommunication改变管理沟通Othercountries

roll-out在其他国家推行Stage1Stage2Stage3KPIsreviewand

stage4preparationKPI回顾和第四阶段准备……Creationofacommittee(includingCIO)toanalyze

periodicallyBSCresults建立一个委员会（包括首席信息官）来定期汇报分析平衡计分卡的结果1stversionofKPIs第一版本KPI指标Must/nicetohave必须/最好1Ina2-dayseminarwithIS/ITandQualitymanagers两天的研讨会与IS/IT及质量经理们一起

(SGIandzone):(SGI和区域）TrainaboutwhatisBSCanditsmainbenefits关于什么是平衡计分卡和它的主要好处的培训PresentgoalsandapproachofMichelinBSCproject米其林平衡计分卡项目目前的目标和方法Challengefirstlistofindicators首要困难清单1Implementappropriate

measurementtoolsworldwide在世界所有站点推行合适的测量工具NovemberStage4…CurrentState现行状态Jane翻译的不准确的地方欢迎交流您的见解红色部分为理解的不确切的IS/ITTransformationProgramGeneralapproachtoBalancedScoreCardimplementation

平衡计分卡实施的整体方法（原始版本）

(originalversion)Ina2-dayseminarwithIS/ITandQualitymanagers

(SGIandzone):RefineandvalidateobjectivestoassessValidateKPIs(musthave/nicetohave)Selectpilotzone23FormalpresentationofpilotresultstoTPORoll-outstrategytoothercountries/zones2ndwaveofKPIsMeetingswithsponsorMayJuneJulyAugustSeptemberOctoberAprilCurrentState

Assessment目前状态评估Sponsor

Adhesion发起人参与AnalyzestrategySetobjectives分析战略建立目标2ToolDefinition方法（定义）Preparepilot

implementation准备试点实施Pilotroll-out试点首展3ChangemanagementCommunicationOthercountries

roll-outStage1Stage2Stage3KPIsreviewandstage4preparation……Creationofacommittee(includingCIO)toanalyze

periodicallyBSCresults1stversionofKPIsMust/nicetohave第一版KPI（必须）1Ina2-dayseminarwithIS/ITandQualitymanagers两天的研讨会与IS/IT及质量经理们一起

(SGIandzone):TrainaboutwhatisBSCanditsmainbenefitsPresentgoalsandapproachofMichelinBSCprojectCurrentStateAssessmentofreportingpracticesandtools目前的实践及工具的状态的评估报告1ImplementappropriatemeasurementtoolsworldwideNovemberStage4…IS/ITTransformationProgramStage1:Definingtheobjectivestoassessandselectingappropriateindicators第一阶段：定义评估的目标和选择适当的指标21stmeeting(internalkickoff):validationoftheapproach

andexpectedresults,preparationoftraining&CSAseminarSponsoradhesionLookforactivesupport

fromCIOtoBSCapproach从首席信息官处寻求对于平衡计分卡的积极支持Definehighlevelexpectedresults定义高层期望的结果CurrentStateAssessmentWhatarethefiguresalreadyavailable(nature,periodicity,reliability…)?什么是已经可用的指标(性质/频率/可靠度…)Whatistheorganizationsupportingdatacollection?什么是组织的支持数据的收集？AnalyzestrategyFromCorporateandIS/ITstrategies,definetheobjectivestoassessforeachBSCtopic(Finance,Businesscustomers,Operationalefficiency,Evolutioncapability…)从公司和信息战略出发，为每一个平衡计分卡主题定义评估目标(财务/商业客户/经营效率/变革能力…)1stversionofKPIsProposelistofKPIstobeselectedduringseminar在研讨会中选定KPI计划清单Splitbetween“Musthave”(includedinthe1stversion)and“nicetohave”区分”必须有”和’最好有’（包含在第一版)）2ndmeeting:seminarcontentsandexpectedoutputvalidationIna2-dayseminarwithITandQualitymanagers(SGIandzone):RefineandvalidateobjectivestoassessValidateKPIs(musthave/nicetohave)SelectPilotcountryFormalmeetingattheendofW1在第一波结束后召开正式会议Analyzefromcorporatedataandkeymanagersinterviews分析公司数据以及与主要经理的面谈结果Derivedfromstrategicgoals来自战略目标Inlinewithexternalbenchmarkandbestpractices与外部基准和最好的实践保持一致InterviewsofIS/ITcontrollingkeypeople与信息控制的关键岗位人员面谈InterviewsofIS/ITmanagers与信息经理面谈MayAprilCurrentState

AssessmentSponsor

AdhesionAnalyzestrategySetobjectives2Stage11stversionofKPIsMust/nicetohave1Ina2-dayseminarwithIS/ITandQualitymanagers

(SGIandzone):TrainaboutwhatisBSCanditsmainbenefitsPresentgoalsandapproachofMichelinBSCprojectCurrentStateAssessmentofreportingpracticesandtools1ChangemanagementCommunication组织应该是指具体的部门、业务单元、或者工厂IS/ITTransformationProgramStage2:Preparingimplementationinapilotzone准备在一个试点区域实施（推行）1stmeeting:validationoffirstKPIsand

calculationprocessToolkitdefinition工具箱的定义RedacttrainingguidetoBSCimplementation编写平衡计分卡实施的培训指导书PreparetemplatesforKPIscalculationandreporting准备KPI的计算模板和报告Identifycause/effect,settheactualbalancebetweenindicators确定原因/影响，设置指标间的实际余额PreparepilotimplementationSetaprecisedefinitionofrequiredinformation设置要求信息的精确定义

Definefirstindicatorscalculationprocessandrefreshmentperiodicity定义首要指标的计算过程和更新周期Createunitscorecardstocollectbasicdata(pyramid)建立积分卡单元来收集基础数据（金字塔）DesignExcelspreadsheetwithbuild-informulas设计含有内置公式的excel表格Createuserfriendlyrestitutiontemplate(webenabledBSC)创建使用者亲和性补偿模板(网络授权平衡计分卡可用)Externalcasestudies外部案例学习Processdesignfromcurrentreportingmethods从目前的报告方法中做过程设计JuneStage2ChangemanagementCommunicationTooldefinitionPreparepilot

implementationIS/ITTransformationProgramStage3:ImplementingtheBSCinapilotzonewithlimitednumberofKPIs在那些具有有限KPI数量的试点区域推行平衡计分卡3FormalpresentationofpilotresultstoCIORoll-outstrategytoothercountries/zones2ndwaveofKPIsMeetings:FirstBSCreportsanalysisImplement

measurementtoolsCheckavailabilityofdatarequiredtobuildindicators检验必要数据是否可用来建立指标Havezoneimplementsolutionstocollectneededinformation为了使区域推行解决办法儿搜集必要的信息数据Pilotroll-outBuildashorttermactionplanwithpilotmanagerstocollectrequireddata通过试点经理搜集一些必要的数据来建立一个短期的行动计划SupportpilotcountrytoissueitsfirstBSC支持试行国家发布它的第一批平衡计分卡KPIsreviewAssessreliabilityof1stwaveKPIsandindustrializationofcalculationprocess评估第一波KPI和工业化计算流程的可靠度Prepare2ndwavesindicatorscapitalizingonpilotexperience利用试点经验准备第二波指标Changemanagement

CommunicationPresenttemplatesexamplesandbroadcasttrainingguide目前范本示例和推广培训指导Keepallstakeholdersuptodatewithnewsfrompilotroll-out保证所有的利益相关者获得从试点传出的最新消息Opena“hotline”toanswerquestionsaboutBSCroll-out开通一个热线来回答关于平衡计分卡推出的问题Interviewswithlocalmanagers与本地经理面谈Projectssupervision项目管理AnalysisofpilotBSC分析试点平衡计分卡Processdesignfromcurrentreportingmethods从目前的报告方法中做过程设计E-mailnewsletter邮件时事通讯Conferencecalls电话会议InterviewswithlocalIS/ITandFinancemanagers和本地的信息经理及财务经理面谈Presenceatpilotsitefordirectsupport参与试点的直接支持工作JulyAugustSeptemberPilotroll-outChangemanagementCommunicationStage3KPIsreviewand2ndwavepreparationImplementappropriatemeasuretoolsworldwide3IS/ITTransformationProgramStage4:Capitalizingonpilotexperiencetoprepareworldwideroll-outandtoincreasethenumberofKPIs

有效利用试点经验准备向世界范围推广并增加K