酒店服务英语知到章节答案智慧树2023年石家庄信息工程职业学院

酒店服务英语知到章节测试答案智慧树2023年最新石家庄信息工程职业学院绪论单元测试

我国酒店业的快速发展有目共睹，据有关预测，未来三年内，我国将成为世界第一旅游大国。

参考答案:

对

第一章测试

Roomreservations.Goodmorning,whatkindofroomwouldyoulike?

参考答案:

Adoubleroom.

Mr.King,howmanypiecesofluggagedoyouhave?

参考答案:

Sixpieces.

Howmuchwilladoubleroombeforonenight?

参考答案:

RMB120yuanpernight.

MayIaskwhattheentrancefeeis?

参考答案:

null

Doyouknowiftheguestscangetdrinksintheroom?

参考答案:

Yes,youcan.

Couldyoushowmethewaytothebusinesscenter?

参考答案:

null

Whataspectswilltheguestcomplainabout?

参考答案:

ricketychair;tatteredcurtain;overcookedpeanuts;chippercup

Whatinformationshouldyouaskwhenaguestwantstoleaveamessage?

参考答案:

theroomnumber;thephonenumber

Accordingtothehotelpolicy,wearenotallowedtousecreditcard.

参考答案:

False

Youcanbooktwoair-ticketsfromtheoperatorwiththeswitchboard.

参考答案:

False

第二章测试

Theroommaidcandoturn-downserviceforDNDrooms.

参考答案:

False

Allusedamentitiesshouldbereplacedwhendoingturn-downservice.

参考答案:

False

Mostcommonturn-downserviceactivitiesare

.

参考答案:

turningonlights;closingdraperies;playingsoftmusic

Thehotelprovideturn-downservicefor

参考答案:

suiteroomguests;VIPguests

Youneedtohaveadditionalmoneyforatipnomatterwhetherthereisadeliveryservicecharge.

参考答案:

False

Ifpayingincash,havethemoneyreadytohandtothestewardwhenheknocksonthedoor.

参考答案:

True

Whenyouhavefinishedyourmeal,justcalltheconferenceservicecentertohaveyourtraypickedup.

参考答案:

True

Nowadays,switchboardsonlyenablegueststodiallocalcallsthroughthehoteloperator.

参考答案:

False

Thecallersinhotelscandialthereceptionostsorhousekeepersdirectly.

参考答案:

True

Ahotel

workerisresponsibleformanydifferentareasofahotelandiscalledupontofixproblemsastheyarise(likealeakingpipe).

参考答案:

maintenance

第三章测试

SharkFinangSwallowNesthaveextraordinarynutitionalvalue.

参考答案:

True

TheforkisthemaintableutensilinChina.

参考答案:

False

Foreigenersarenotexpectedtousechopsticksproficiently.

参考答案:

True

TheChinesepeoplearebeginningtojoininmoreaffluentandknowledgeable

diningstyle.

参考答案:

western

Tablemannerssuchaswhat

or

touseareessentialinwesterndining.

参考答案:

knife;folk

ChinesehavegivenupthedeeprichnessinculturethatChinesefoodrepresents.

参考答案:

False

Asculturalcommunicationexpands,knowledgeofwesternfoodwillimprove.

参考答案:

True

Chinesecookingisoneofthegreatestandoriginalcuisinesintheworld.

参考答案:

True

Waitersshouldannouncetheyear,

,andvineyardofthegrapesorigintotheguest.

参考答案:

vintage

Undernocircumstancesisthewinetastingprotionalwaysofferedtothepersonwhoorderedthewineinthefirstplace.

参考答案:

False

第四章测试

____and____staffofinternationalstandardensureyouthebestservice

参考答案:

Cool;Elegant

Theinternationalconventioncenterisequippedwithe-voteand()system.

参考答案:

e-record

----Goodmorning,Shangri-laHotel,conventionservicecenter.LinHongspeaking.HowmayIhelpyou?-----ThisisJeremyCarterfromC&ACompany.I'dliketoreservea()inyouhotel.

参考答案:

conventionhall

Doyouhaveanyspecialdemandsaboutthetabledecorations?Weneedsome()ontheheadtableandthereceptiondesk.

参考答案:

freshflowers

Wejustfinishedaworkshopinyourhotel,andIwanttoreturnthe(

)equipment.

参考答案:

rental

Theserviceprocedureisbegunwiththeregistrationofguest.

参考答案:

True

AtthethirdfloorofShijiazhuanghotel,istheeasthall.

参考答案:

False

Asyouusingthesecondfloortolaunchexhibition,youcanusethefirstfloortoholdaseminarorbanquet.

参考答案:

True

Iplanto

theexhibitionnextyear.

参考答案:

takepartin

Weplantoprovidesomefreeandforthevisitors

参考答案:

snacksandmineralwater

第五章测试

Snackbarsinthegymcanprovidefoodanddrinksforguests.

参考答案:

True

Coachinthegymcaninstructguesthowtoice-skating.

参考答案:

False

Bothsaunaandbeautysaloonopenat8a.m.

参考答案:

False

Eyecontactis

whenservingguests.

参考答案:

necessary

Agoodbartendershouldnotbeknowledgeableinhisfield.

参考答案:

False

It'sthedutyofbartendertokeepthebar()

参考答案:

clean

Itistheconventionalsaunasthatwarmsobjec