Checkout办理退房结账

职业教育国际邮轮乘务管理专业教学资源库《国际邮轮服务实用英语》1.4.1Checkout办理退房结账授课老师：李贝贝Point1Standardprocedureofcheck-out

标准的退房结账流程

Point2Howtodealwiththecheck-outfortheguests

如何给客人提供退房结账服务Point3Thekeyexpressions

重要的表达方式

授课老师：李贝贝LanguagePoints授课老师：李贝贝

Aswelearntinthelastmicro-course,onthedisembarkationday,passengersshouldgotothefrontdesktocheckoutatleasttwohoursbeforetheygetoffthecruise.But,asthecruiseattendant,whatexactlyshouldwedointhecheck-out?Let’slearnthestandardprocedureofcheck-outtofigureoutthequestion.Leadin

授课老师：李贝贝Standardprocedureofcheck-outStep1:Greetingtheguestandgivingassistance

Step2:AskingtheguesttoshowhispassengerSeapasscard.

Step3:Drawingtheguest’sbillupandtellinghimabouttheservicecharge

授课老师：李贝贝Standardprocedureofcheck-outStep4:Askingtheguestaboutthepaymentandtellinghimthatcashisnotacceptedonthecruise

Step5:Askingtheguesttosignonthebill

Step6:Givingthecreditcardandreceipttotheguest

授课老师：李贝贝Standardprocedureofcheck-outStep7:WishingtheguestHowtodealwiththecheck-outfortheguestsListentoanaudio.授课老师：李贝贝Scene:Today

is

the

disembarkation

day.

Leo

and

his

wife

come

to

the

front

desk

two

hours

beforethey

get

off

the

cruise.授课老师：李贝贝UsefulexpressionsGood

morning,

Madam

and

Sir!

May

I

help

you?2.MayIhaveyourpassengerSeapasscard,please?3.Wait

a

moment,

please.

I'm

drawing

your

bill

up.4.Thank

you

for

your

waiting,

this

is

your

bill.

5.1500

dollars

in

all

including

10%o

servicecharge.

Please

check

it.授课老师：李贝贝Usefulexpressions6.Howwouldyouliketomakeyourpayment?7.I'm

sorry,

sir.

I'm

afraid

your

credit

card

limit

is

not

enough

for

the

bill.

8.Sorry,

sir.

We

don't

take

cash.9.Could

you

sign

here,

please?10.Here

is

your

receipt.

Have

ago