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Wal-MartChinaAssociatesEngagementSurveyResultPresentationNov.,2005AgendaWhyMeasureEmployeeEngagement?Wal-MartAssociateOpinionSurveyIntroductionSurveyBackground:WhyDoWeConducttheSurvey?ParticipantProfileSurveyMethodologyInterpretingtheResultsKeyFindingsEngagementResultsPositiveAreasNeed-to-improvedAreasBenchmarksandComparisonSuggestedInitiativesBestPracticesforAchievingSustainedEngagementResultsWhatWillImproveifEngagementScoreisIncreased?WhyMeasureEmployeeEngagement?ImprovingBusinessResultsThroughEngagingPeopleIndividualLifeGoalsandStrategiesIndividualCapabilitiesPeopleRequirementsandTalentStrategyEmploymentRelationshipPeopleManagementPracticesIndividualPrioritiesandEngagementEngagementBusinessResultsandStrategiesBusinessCapabilitiesWhyEngagementMatters:

BusinessNeedsServiceQualityFeaturesProblemResolutionPrice/

RelativeValueEmployeeBehaviorRecom-

mendationRetentionExpansionBusinessPerformanceCustomerSatisfaction/

ValueCustomerValueDriversWhyEngagementMatters:

EmployeeNeedsEmployeeEngagementEmployeeBehaviorTurnoverRecommendEmployeesRecommendProducts/ServicesCreatenewProducts/ServicesCustomerServiceProductivityOpportunityQualityofLifeCultureTotalCompensationLeadershipRelationshipsWorkActivitiesWal-MartAssociateOpinionSurveyIntroductionSurveyBackground:WhyDoWeConducttheSurvey?TheAssociateOpinionSurveyisaveryimportantpartoftheGrassRootsprocess.Itletsuslook,inanobjectiveway,athowassociatesfeelaboutworkingatWal-Mart.Itletsusmeasurewhetherwe’vedoneagoodjobovertimeofhelpingtomakeWal-Martabetterplacetowork.ItprovidesafoundationfortheGrassRootsmeetings,givingmanagersdirectionfortheirdiscussions.Andittellsuswheretoconcentrateourresourcesinordertoraiseourassociateengagementthemostovertime.ParticipantsProfile–ByDivisionParticipantProfile–ByGradeEngagementSatisfactionEngagementBackgroundConsistentlyspeakpositivelyabouttheorganizationtocoworkers,potentialemployees,andmostcritically,customers(currentandpotential)SayAnintensedesiretobeamemberoftheorganizationStayExertextraeffortandengageinworkthatcontributestobusinesssuccessStriveWhatisEngagement?Engagementisthestateofemotionalandintellectualinvolvementorcommitmentofanemployeetoanorganization.SignificantresearchandexperienceshowstrongevidencethathigherlevelsofEngagementcombinedwithappropriatecapabilityproducestrongerbusinessresultsandsustainablecompetitiveadvantage.Engagedemployeesareproductive,innovativeandtakeownershipoftheirresults.ThreekeybehavioursindicatestrongEngagement.TheEngagementModelProceduresPoliciesProcessesValuingPeopleProcessesCompensationPayBenefitsPeopleSeniorManagementBusinessUnitManagerImmediateManagerCo–workersDiversity

OpportunitiesCareerOpportunitiesRecognitionTrainingQualityofLifeWork/LifeBalancePhysicalWorkEnvironmentSafetyLocationEngagementWorkIntrinsicMotivationInfluenceWorkTasksResourcesIntheEngagementSurvey,employeesrespondedtoeachitembyindicatingtheirlevelofagreement/disagreementwithparticularattributesandbehavioursintheorganization.AnoverallEmployeeEngagementiscalculatedfromemployeeresponsestoasetnumberofquestions(seebelow).Thesequestions,indicatethedegreetowhichemployeeswill“Say”,“Stay”and“Strive”atthecompany:IwouldrecommendWal-Marttoafriendseekingemployment. Giventheopportunity,ItellothersgreatthingsaboutworkingatWal-Mart.

ItwouldtakealottogetmetoleaveWal-Mart. IrarelythinkaboutleavingWal-Marttoworksomewhereelse.

Wal-Martinspiresmetodomybestworkeveryday. Wal-MartmotivatesmetocontributemorethanisnormallyrequiredtocompletemyworkTheEmployeeEngagementscoreisthepercentageofemployeeswhoindividuallyscoredanaverageof>=4.5onSay,StayandStrivequestionsInterpretingtheEngagementScoreSayStayStriveSam’sClubThecombinedproportionofresponsesfor‘5’and‘6’(‘‘Agree’and‘StronglyAgree’)Resultsshownonthegraphicchartinthereportinclude:Thecombinedproportionofresponsesfor‘1’and‘2’(‘StronglyDisagree’and‘Disagree’).Theproportionofresponsesaseither‘3’,where‘3’is‘SlightlyDisagree’onthe6pointscale.Theproportionofresponsesaseither‘4’,where‘4’is‘SlightlyAgree’onthe6pointscale.Thecombinedproportionofresponsesfor‘5’and‘6’(‘Agree’and‘StronglyAgree’).HomeOfficeStoreTheproportionofresponsesaseither‘3’,where‘3’is‘SlightlyDisagree’onthe6pointscaleTheproportionofresponsesaseither‘4’,where‘4’is‘SlightlyAgree’onthe6pointscaleInterpretingtheDetailedResults

GraphsThecombinedproportionofresponsesfor‘1’and‘2’(‘StronglyDisagree’and‘Disagree’)LogisticsReadingtheSummaryReportsTeamEngagement:HomeOfficeReportMyDepartmentMyDivisionTop20%ofdepartments*OverallResults(PercentageofEngagedEmployees)62%54%62%

EngagedAssociatesarecommittedtodoingtheirbestworkforWal-Mart.They: •SAYgreatthingsaboutWal-Martandtheirfacility, •WanttoSTAYatWal-Mart,and •STRIVEtogoaboveandbeyondtohelpWal-MartandtheirfacilitysucceedTakingAction!Theseareareasthathavethehighestpotentialtoincreaseyourassociateengagementinyourfacility.You’llwanttofocusonthese.3AreasForAction…ToBestMotivateMyTeam(inorderofimportance)CareerOpportunities:IfeelIcanhaveagreatcareeratWal-MartRecognition:Ireceiveappropriaterecognition(beyondmypay)formycontributionsandaccomplishmentsStore/Club/DepartmentManagement:IseestrongevidenceofeffectiveleadershipfrommyManagementteam.MaintainThese!Theseareareasthathavehighpotentialtodecreaseengagementinyourfacility.You’llwanttomaintainwhatyou’recurrentlydoingright.3AreastoMaintain…KeepUptheGoodWorkinTheseAreas(inorderofimportance)MeaningfulWork:Igetasenseofaccomplishmentfrommywork.CompanyReputation:IamproudofwhatWal-Martgivestomylocalcommunity.WorkTasks:Itrulyenjoymyday-to-dayworktasks.ReadingtheDetailReportThescoreofthequestionisthepercentageoftheemployeeswhomarktheresponseasfavorable.KeyFindingsEngagementResultChinaOverallHomeOfficeStoresSam'sClubLogisticsFacilityNormsEngagementScore54%54%54%50%46%52%1.IwouldrecommendWal-Marttoafriendseekingemployment60%61%61%57%51%55%6.Giventheopportunity,Itellothersgreatthingsaboutworkinghere64%68%64%60%57%60%2.IrarelythinkaboutleavingWal-Marttoworksomewhereelse40%37%42%35%34%43%5.ItwouldtakealottogetmetoleaveWal-Mart81%84%80%79%73%59%3.Wal-Martinspiresmetodomybestworkeveryday49%47%50%46%46%63%7.Wal-Martmotivatesmetocontributemorethanisnormallyrequiredtocompletemywork.44%43%45%40%35%47%SAYSTAYSTRIVEPositiveAreasCompanyReputationIwouldrecommendWal-Marttoafriendseekingemployment.IbelieveWal-Martisagoodcitizeninmycommunity.Wal-Martprovidesgoodjobsforpeopleinthisarea.IamproudofwhatWal-Martgivestomylocalcommunity.Giventheopportunity¸Itellothersgreatthingsaboutworkinghere.ProcessWal-Mart'spoliciesandproceduresallowmetoprovidegreatcustomerservice.Need敲-to-伞impr玩ove孙Area劳sCare婚erO拾ppor椒tuni浪tyIfe果elI啊can忠hav宏ea分grea叔tca绳reer赌at乏Wal-伸Mart战.Iha柱vee散noug尘hti才mef栋orc扎aree榨rde丙velo杜pmen连tProm相otio苗nsa预reg魄iven报fai渐rly.PayIu逗nde海rst趟and痒ho捧wp浆ay始cha咱nge英sa主re院det非erm脉ine快d.Ia夕mp斤aid育fa劲irl哭yf诸or锁the老co狗ntr午ibu板tio屑ns闯Im村ake志to友th淋ec捞omp仇any渔's暂suc大ces河s.Myp足erfo念rman城ceh气asa刚sig尺nifi选canc闪eim才pact恐on给myp商ayNee针d-t寄o-i辰mpr识ove繁Ar遮easMan励age申men矿tIfI咐hav检ean健iss俱uew笨ith也bein毒gtr说eate谨dun夏fair原lyi际nth统ewo爆rkpl赠ace¸加Ia棋mco慎nfid况ent连that保our垫man仅agem变ent率team交wil得lta到kea趴ppro嚼pria遇tea窃ctio腰n.Our隶mana均geme惧ntt吼eam凉spen文dse娇noug浙hti慌mew拥ith改Asso西ciat盒es.Our梦ma飞nag财eme轿nt北tea巨ma绸cts摧co吵nsi爬ste舍ntl豆yw御ith宴wh弟at流the绳ys北ay.Ben度chm用ark川sa们nd判Com特par筝iso爪nHew拢itt趋’s熔Nor懂mat馋ive肺Da民tab敢ase捞Pr句ofi隐leNor棍mat捉ive谣da传ta膜fro钥mt耻heChi怨na灰sec聋tio竞nofH米ewit特t’sBest碗Emp竿loye央rsi沸nAs仪iaData喷base死(20电05)(BEA芳)is僵pro亲vide庆d.Wal-且Mart床’sr摊esul遣tsh渐ave尤been央ben虎chma筝rked朝aga叙inst蹲the凡Chi笋nam枕arke斧tda巾tao遇fth晌eov徐eral汁lda梳taba组se,具whic旁hin吩clud控est舱her猴espo共nses均fro饥m[悬]e脚mplo炒yees叨.This总dat御abas额eco鲁ntai停nsd弄ata候from旬78皱comp售anie亦sre谨pres终enti伶ng1观6in柄dust愈ries租.TheBes贤tE胃mpl桌oye养rs课inChi第na200互5The贿Port酱man淡Ritz践-Car京lton的,Sh猫angh拍aiJoh烟nso滩n&眠Jo委hns倍on漆Med量ica夹l(抛Chi江na)殖Lt珠d.ASI般MCO膛Te巴chn思olo信gie低sL剧imi帜tedChin沫aHo狐tel,A剥Marr胡iott污Hot历elG认uang椒zhouBei射jin杆gN植ova取rti福sP盘har提ma闷Ltd牵.Chi男na驴Hew钱let运t-P杰ack垃ard殊Co俭.,Ltd.Fede裙ral转Expr沈ess–DT奥WCo颈.,L盼td.TNT肃Ch骑ina业(H倚old海ing陈)C抖o.,Ltd孝.Guan馒gdon缓gNa绣nfan浮gLe旧eKu咬mKe雕eHe脂alth挖Pro结duct脱sCo旧.,Ltd坟.Inte果lCh船ina木Ltd.捕/Int架elP勇rodu文cts(Sh绿ang她hai巧)L砖td.柳/In蜻tel匀Pr轻odu年cts缸(C僻hen跨gdu起)L暮td.裳/In绿tel裂Ch叛ina抖Re崇sea葡rch狭Ce地nte侮rHewi姐ttc赚ondu旦cted谈as炉tudy墙of源the理1,50俭0or怠gani盒sati耗ons稠from弄its全glo与bal天Enga兄geme宏ntc糊lien俩tan吸dBes奖tE暑mpl摇oye删rdat油aba挖se予to榨exp堆lor撇et遥he库rel像ati雕ons预hip谢be殿twe耻en面Eng激age治men球ta唉nd绍Tot芽al务Sha煤reh纯old新er岭Ret耍urn份(T凉SR)被.Eng闷age灾men绑ta井nd咳Sha某reh宏old捷er锄Val奥ue*So优urc据e:矮Hew痛itt售As搬soc朴iat腰es页Emp山loy奇ee派Eng年age雄men分ta死nd秘Bes浑tE掩mpl由oye渡rD乔ata雪bas碑e.*Best税Emp亿loye歉rsC赌hina熔200墓5(7土5%)Dest学ruct酸ive己ZoneUnc广ert少ain梯ty蛾Zo勇nePer呀for顷man泽ce荐Zon既e

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