国际酒店客房部sop

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PROCEDURES

标准工作程序

1

STANDARDOPERATING

HOUSEKEEPING

DEPARTMENT

客房部

2

GENERAL总述TaskNo:Description

1.

GroomingandAppearance仪表仪容

2.CheckUniformandHowtoGroomingStandards制服检查及仪表仪容标准3.Bodylanguageandattitude肢体语言及态度4.HowtoConductBriefing怎样主持例会5.CommunicatewithHousekeepingDepartment

与客房部沟通

6.HowtoGreettheGuest

怎样问候客人

7.DectphoneControl

小灵通电话管理

8.OccupationalHealthandSafety

职业健康卫生及安全

3

HOUSEKEEPINGOFFICE&GUESTFLOOR客房办公室及客房服务9LostandFoundProcedure

失物招领程序

10.MonthlyLinenInventory月度布草盘点

11.MasterKeySignOutProcedure万能钥匙签领程序12.SigninProcedure签到程序

13.SignoutProcedure签退程序

14.GuestRoomAmenities&SuppliesSet-up客用品配放

15.“DoNotDistribute〞ProcedureforRooms

房间“请勿打搅〞程序

16.CleanRoomProcedure

清洁房间程序

17.HowtoCleanElectricKettle

怎样清洁电水壶.

18.HowtoCleantheGlasses

怎样清洁玻璃杯

19.HowtoCleanIceBucket怎样清洁冰桶

20.HowtoChangePillowCase怎样更换枕套

21.Howtoremovelaundrywoodenboxes/hangers撤出送衣篮及衣架

22.ReportingtotheGuestFloor到楼层报到

23.Howtomakeupbed怎样做床

24.HowtoCleantheBathRoomFloor怎样清洁浴室地板

25.HowtoCleantheMiniBar怎样清洁小酒吧

26.HowtoDusttheFurniture怎样给家具擦尘

27.Howtocleanthemirror怎样清洁镜子

28.HowtoCleantheBathTub怎样清洁浴缸

29.HowtoCleanShowerRoom怎样清洁淋浴间

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30.HowtoCleantheBathRoomWall怎样清洁浴室墙面

31.Howtocleanthevanitytopandhandbasin怎样清洁面台和面盆

32.HowtoClean/PolishtheBathroomFittings怎样清洁和抛光浴室电镀配件33.HowtoCleantheToiletBowl怎样清洁马桶

34.HowtoVacuumtheCarpet怎样给地毯吸尘

35.HowtoCleantheTelephoneSet怎样清洁电话机

36.HowtoHandleWakeupCall怎样处理叫醒服务

37.GuestShoeShineService擦鞋服务

38.SafeDepositBoxneedstobeopenedinCheckedoutguestroom当客人离店后要检查保险箱必需开启39.HowtoHandletheLeftGuestRoomvinecard怎样处理无用的客房钥匙卡40.ExtraBedandBabyCotProcedure加床和婴儿床处理程序

41.GuestLaundryPickupDuringRoomCheck查房同时收取客衣

42.GuestLaundryPickupRequirementviaReceivingCall客人电话要求收取洗衣43.FoldTowel毛巾的折叠

44.HowtoRemoveRoomServiceBasket怎样撤出送餐的餐具

45.HowtoCleanGuestFloorCorridor怎样清洁走廊

46.HowtoAssistGuestwithLuggage/Parcel怎样协助运输客人行李47.Mini-barconsumptioncheck小酒吧消耗检查

48.Mini-bardailyreplenishment每日补充小酒吧

49.HowtoHandle“OpenDoor〞Request怎样处理开房门的请求

50.