《跨文化商务沟通》第三章-跨文化非语言沟通课后练习

1/1《跨文化商务沟通》第三章跨文化非语言沟通课后练习一、单项选择题共9题1、（）Thestudyofpeople'sperceptionanduseofspace.A.gestureB.kinesicsC.expressionD.proxemics参考答案：D2、Facialexpressionsareimportantinhumancommunication,andsometimesitcouldbemisunderstoodasthe（）inculturalbackground.A.conversationsB.activitiesC.negotiationsD.differences参考答案：D3、Privatespacereferstothe（）thatpeoplehavefortheirownactivities.A.groundB.roomC.bedroomD.space参考答案：D4、（）Theprocessbywhichnonverbalbehaviorsareused,eithersinglyorincombinationwithverbalbehaviors,intheexchangeandinterpretationofmessagesinagivensituationorcontext.A.verbalcommunicationB.nonverbalcommunicationC.posturecommunicationD.face-to-facecommunication参考答案：B5、（）Thenonverbalbehaviorrelatedtothemovementofthebodyorpartofthebody.A.proxemicsB.complementC.kinesicsD.mannerism参考答案：C6、（）Itmeansthatnonverbalbehaviorcansupport,butcouldnotreplacetheverbalmessageincommunication.A.complementingB.substitutingC.communicationD.negotiating参考答案：A7、（）Itreferstothespacethatpeoplehavefortheirownactivities.A.personalterritoryB.personalfreedomC.publicspaceD.publicenvironment参考答案：A8、Nonverbalcommunicationistheprocessbywhich（）behaviorsareused.A.verbalB.nonverbalC.gestureD.posture参考答案：B9、Postureoftengoesunnoticedtomanypeople,owingtothe（）invarietyofcultures.A.manyB.changeableC.differencesD.variables参考答案：C二、判断题共10题1、Nonverbalcodesplayanimportantpartincommunicationorinterculturalcommunication.对错参考答案：正确2、Asimpleeyegesturemightbeinterpretedinadiversityofmeaningsacrosscultures.对错参考答案：正确3、Howcloselypeoplepositionthemselvestooneanotherduringadiscussionortalkcannotcommunicatewhattypeofrelationshipexistsbetweenthem.对错参考答案：正确4、TheBritish,likeAmericans,believethatlookingsomeonedirectlyintheeyeisamarkofrudenessuntilamoreintimaterelationshipisestablished.对错参考答案：错误5、Posturessendsamemessagestoallpeopleintheworld.对错参考答案：错误6、Nonverbalbehaviorissignificantbecauseitspontaneouslyreflectsthesubconsciousness.对错参考答案：正确7、Asmanymovementsarecarriedoutatasubconsciousoratleastlow-awarenesslevel,kinesicmovementscarryasignificantriskofbeingmisinterpretedinaninterculturalcommunicationsituation.对错参考答案：正确8、Weputtheindexfingerandmid-fingerapartwithpalmagainstthereceivertomean“OK,”whichwasfirstusedbyWinstonChurchill.对错参考答案：错误9、Personalterritorycanbelargeorsmall,whichismuchrelatedtocertainelementssuchasplace,sex,ageandcharacter.对错参考答案：正确10、Eyeslookingsidewayscanshowone'scoldnessandsuperciliousness.Itisimpolitetomoveyourheadsidetosidewhileyouarecommunicatingwithpeople,e.g.inIndiaorPakistan.对错参考答案：错误三、简答题共2题1、简单阐释非言语沟通的跨文化差别。参考答案：非言语沟通的跨文化差别表现在以下方面：体式语的差别和距离感的差异。体式语的差异表现在面部表情、手势、身姿、眼神交汇等维度，同样的体式在不同文化中有不同的默认诠释。距离感的差别主要体现在西方人默认的“私人空间”较大，亚洲人默认的“私人空间”较小。2、怎样对待跨文化非言语沟通的差别？参考答案：首先，跨文化非言语沟通的差别客观存在，需要面对；其次，必须站在民族平等的基本立场上理解不同的非言语沟沟通的表达形式；最后，在跨文化活动中，需要不断学习和积累不同文化非言语沟通的知识，避免误解，成功地开展商务活动。四、选词填空题共12题1、Shruggingshoulderscanexpressthatoneisindifferent,powerless,orhavingno（）toconceal.（thought secret possibility）参考答案：secret2、Therearesixfunctionsofnonverbal（）ingeneral:accenting,complementing,contradicting,regulating,repeatingandsubstituting.（communication own intimate）参考答案：communication3、Theextended（）distancedemonstratesesteemanddeference.（thought personal possibility）参考答案：personal4、Lookingatapersonattentivelymight（）troublesinAsiancountries.（cause cross sideways）参考答案：cause5、Asiancultureisminimalistwhenitcomesto（）distance.（Personal cause cross）参考答案：personal6、Looking（）mightmeanone’scoldnessandsuperciliousness.（cause cross sideways）参考答案：sideways7、Asimpleeyegesturemightbeinterpretedinavarietyofmeaning（）cultures.（cause cross sideways）参考答案：cross8、The“OK”signisalrightinChinaandAmerica,yetoneshouldawareofthe（）ofmisunderstanding.（thought secret possibility）参考答案：possibility9、Oneshouldawareofthissituation:don’tdisturbapersonlostin（）.（thought secret possibility）参考答案：thought10、Privatespacereferstothespacethatpeoplehavefortheir（）activities.（communication own intimate）参考答案：own11、Therearefourtypesofdistanceshere:（）distance,personaldistance,socialdistance,andpublicdistance.（communication own intimate）参考答案：intimate12、Westernersvalue（）morethantheChineseininterculturalcommunication.（Personal cause cross）参考答案：personal五、案例分析题（可用中文答题）共1题1、HowCanYouStillSmile?

PeteristhegeneralmanagerofanAmericancompanyinChina.Recently,ChenJun,oneoftheChinesemanagersmadeamistakeatworkthatrequiredalotofefforttofix.ChenJunwasveryupsetaboutwhathadhappened,andcametoPeter'sofficetomakeaformalapology.

“Peter.I'vebeenfeelingveryupsetaboutthetroubleI'vecausedtothecompany.I'mheretoapologizeformymistake.IamterriblysorryaboutitandIwantyoutoknowthatitwillneverhappenagain.”ChenJunsaid,lookingatPeterwiththesmilehehadbeenwearingsincehewalkedintotheoffice.

Peterfoundithardtoaccepttheapology.HelookedatChenJun,andasked,“Areyousure?”

“Yes,I'mverysorryandIpromisethiswon'thappenagain,"JunChensaid,withasmileevenbroaderthanbefore.“I'ms