客户退货原因分析

2019年1~6月内部退货汇总,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

,,,,,,一月,,,二月,,,三月,,,四月,,,五月,,,六月,,,合计,,,备注,,

总交验批,,,,,,181,,,480,,,431,,,462,,,388,,,439,,,2381,,,,,

合格批,,,,,,128,,,377,,,352,,,345,,,332,,,350,,,1884,,,,,

一次交验合格率,,,,,,70.72%,,,78.54%,,,81.67%,,,74.68%,,,85.57%,,,79.73%,,,79.13%,,,,,

退货批,,,,,,53,,,103,,,79,,,117,,,56,,,89,,,497,,,,,

退货率,,,,,,29.28%,,,21.46%,,,18.33%,,,25.32%,,,14.43%,,,20.27%,,,20.87%,,,,,

,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

2019年1~6月内部退货原因,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

№,不良项目,,,,,,,一月,,,二月,,,三月,,,四月,,,五月,,,六月,,,合计,,,备注

1,外观不洁（pcs/set),,,,,,,74,,,35,,,136,,,,,,,,,,,,245,,,

2,收缩/吸嗦不良（pcs/set),,,,,,,57,,,10,,,12,,,8,,,23,,,,,,110,,,

3,膜破/吸嗦罩破（pcs/set),,,,,,,36,,,65,,,104,,,215,,,105,,,159,,,684,,,

4,膜内/吸嗦罩异物（pcs/set),,,,,,,34,,,217,,,77,,,67,,,67,,,42,,,504,,,

5,钢壳/盖帽变形，锈点,,,,,,,24,,,83,,,58,,,52,,,21,,,37,,,275,,,

6,印字/移印/喷码不良（pcs/set),,,,,,,20,,,105,,,94,,,101,,,92,,,29,,,441,,,

7,高内阻（pcs/set),,,,,,,18,,,,,,,,,2,,,,,,,,,20,,,

8,低压/零压/负压（pcs/set),,,,,,,17,,,190,,,57,,,91,,,54,,,32,,,441,,,

9,面垫不良,,,,,,,11,,,14,,,16,,,2,,,5,,,31,,,79,,,

10,定位不良/不洁,,,,,,,,,,108,,,11,,,86,,,135,,,147,,,487,,,

11,外观不良,,,,,,,,,,,,,109,,,71,,,43,,,,,,223,,,

12,其它不良,,,,,,,,,,98,,,,,,,,,,,,16,,,114,,,

13,尺寸不良,,,,,,,,,,,,,42,,,15,,,5,,,4,,,66,,,

14,膜套反/标贴贴反/漏贴标贴,,,,,,,,,,,,,22,,,44,,,23,,,10,,,99,,,

15,引线交叉/划伤,,,,,,,,,,,,,,,,16,,,7,,,,,,23,,,

16,引出片折断,,,,,,,,,,,,,,,,5,,,,,,9,,,14,,,

17,螺丝未打紧,,,,,,,,,,,,,,,,,,,8,,,,,,8,,,

18,超声不良,,,,,,,,,,,,,,,,,,,6,,,16,,,22,,,

19,盖帽有标识,,,,,,,,,,,,,,,,,,,,,,6,,,6,,,

20,墩封与没墩封混装,,,,,,,,,,,,,,,,,,,,,,4,,,4,,,

21,引线交叉/划伤/浸锡外露不够,,,,,,,,,,,,,,,,,,,,,,5,,,5,,,

总计