酒店服务与管理英语unit1

Unit1WhatIsaHotelText

Dialogue1

Dialogue2WordlistUsefultermsandexpressionsNotesExercise

ItismydreamEveryteenagerhasadreamfortomorrow.每个青少年对未来都有自己的梦想。Mydreamistobeagoodhotelworker.我的梦想是做一个优秀的饭店工作者。Itakeserviceasacareer.我把服务看作是事业。IhopeIcancreateatemporaryhomeforthetravelersfromhomeandabroad.我希望，我将通过感人肺腑的服务，为中外宾客创造一个临时的家。HowproudIfeelwhenIlettheguestsenjoycomfortwithChineseflavor!当我让客人们享受着饱含中国情趣的舒适服务时，我将多么自豪！Howhappyitwillbetomakesomanyfriendsofallnationsandfromallwalksoflife!当我结交那么多来自天南地北、各行各业的朋友时，请想一想我是多么幸福！Whatawonderfulthingitistomakemyhotelenjoyfinancialsuccessthroughourdown-to-eartheffort!当我们饭店由于我们实实在在的努力而日益兴旺的时候，那是多么激动人心的事啊！Now,don’tyouthinktoworkinahotelisanhonorableoccupation?难道你不觉得饭店工作是一个多么荣耀的职业？Don’tyouthinkmydreamismodestbutlofty.难道您不认为我的梦想既是崇高的但又绝不过分？Romewasnotbuiltinaday.冰冻三尺非一日之寒。Itisnoeasyjobtorealizemydream.实现我的梦想决非易事。Imusttrymybesttobeneatandsmart,courteousandcooperative,goodinforeignlanguages,andefficientinwork.我要努力做到心情愉快、仪表整洁，对人彬彬有礼，与同事同心协力，讲究高效、熟悉外语。Maymydreamcometruetomorrow!愿我的梦想在明天实现！Maythelife,whichisfullofchanceandchallenge,alwaysbewithusyoungpeople!愿那充满机遇与挑战的人生永远与我们年轻人同在！Themostimportantqualityisareallikingforpeopleandawarmdesiretohelpthem.最重要的品质是充满爱心和热心助人。Ilikemydream.我喜欢我的梦想。Ilovemycountry’shospitalityindustry.我热爱祖国的饭店接待业。take…as…把…看作…IhopeIcancreateatemporaryhomeforthetravelersfromhomeandabroad.hope后边引导的是宾语从句，常用的词有think,consider,believe。例句，IhopeIcanstudyEnglishverywell.homeandabroad国内外backHowproudIfeelwhenIlettheguestsenjoycomfortwithChineseflavor!感叹句是表达喜、怒、哀、乐以及惊奇、惊讶等强烈感情的句子。感叹句通常由what或how引导。如，Howcarelesssheis!她太粗心了！Whatstrangeideasyouhave!你的想法太奇怪了！现分述如下：一、由what引导的感叹句，其句子结构可分为以下三种：1.可用句型：“What+a/an＋形容词＋可数名词单数＋主语＋谓语！”。如：Whatanicepresentitis!它是一件多么好的礼物啊！Whataninterestingbookitis!它是一本多么有趣的书啊！2.可用句型：“What＋形容词＋可数名词复数＋主语＋谓语！”。如：Whatbeautifulflowerstheyare!多么漂亮的花啊！Whatgoodchildrentheyare!他们是多么好的孩子啊！3.可用句型：“What＋形容词＋不可数名词＋主语＋谓语！”。如：Whatfineweatheritistoday!今天天气多好啊！Whatimportantnewsitis!多重要的新闻啊！二、由how引导的感叹句，其句子结构也分为三种：1.可用句型：“How＋形容词/副词＋主语＋谓语！”。如：Howcarefulsheis!她多么细心啊！Howfastheruns!他跑得多快啊！2.可用句型：“How＋形容词＋a/an＋可数名词单数＋主语＋谓语！”。如：Howbeautifulagirlsheis!她是个多么漂亮的姑娘啊！3.可用句型：“How＋主语＋谓语！”。如：Howtimeflies!光阴似箭！由what引导的感叹句与由how引导的感叹句有时可以转换，但句中部分单词的顺序要有所变化。如：Howbeautifulagirlsheis!＝Whatabeautifulgirlsheis!Whatdeliciouscakestheseare!＝Howdeliciousthesecakesare!1、Beijingisagreatcity.WhatagreatcityBeijingis!2、Thishotelisverydeluxe.Howdeluxethishotelis!3、Heworksveryhard.Howhardheworks!4、I’mveryproudtobeaChinese.HowproudIamtobeaChinese!5、Theweatherisfinetoday.Howfinetheweatheristoday!Howhappyitwillbetomakesomanyfriendsofallnationsandfromallwalksoflife!makefriends交朋友ofallnationsandfromallwalksoflife两个介词短语作定语，来修饰friends。Situation:Annie(A)and(G),twostudentsofatourismvocationalschool,aretalkingabouttheirfuturejobsinthehotelindustry.

情景：安妮(安)和乔治（乔）是旅游职校的两个学生，在谈论他们未来在饭店业中的工作。

Dialog1HotelindustryABCs

酒店行业入门知识

G:Annie,we’llsoongraduate.Whichhoteldoyouplantoworkin,adeluxetouristhoteloraconventionhotel?

（乔）：安妮，我们快要毕业了，你想到什么样的饭店工作，豪华旅游酒店还是会议酒店？A:Well,I’dliketoworkinaresort.IthinkIcanservetheguestswithheartfeltwarmth.Whataboutyou?

(安):嗯，我想到旅游胜地酒店工作，我想我能满腔热情地为客人服务。你呢？（G）A5-startouristhotelorastateguesthouseismyfirstchoice.五星级旅游酒店或者国有饭店是我的首选。（A）Soundsgreat!Now,tellmewhatyourfavoritedepartmentis.真棒！那么你最喜欢的部门是什么？(G)I’dliketoworkeitherasareceptionistatthefrontofficeorasabartenderattheFoodandBeverageDept.我想要么到前厅部当接待员，要么到餐饮部当酒吧招待员。(A)ButIlookforwardtobeingasalesgirlintheSalesDepartment.不过，我希望到销售部当销售员。HowIhopeourdreamwillcometrue!我多么希望我们的梦想能够成真！Dialogue2Ajob-huntingInterview

求职面试Situation:ThePersonnelManager(M),withAnnie’s(A)resumeinhand,isnowgivingheraninterview.情景：人事部经理（理）手持安妮（安）的履历，正在与她面谈。（M）Goodmorning,MissAnnie.Pleasesitdown.Thankyou.(M)Now,yourresumeshowsthatyouhaveagoodeducationatthetourismvocationalschool.So,whatisthemostimportantthingyou’velearnedatschool?从你的履历上得知你在旅游职校受过良好的教育。请问你在学校里所学的最重要的是什么？（A）Service.服务。（M）Fine.Whatisservice?(A)Servicemeanstounderstandandfulfilltheneedsofothers.I’lltrymybesttoprovidesatisfactoryservicetoallmyhotelguests.服务是指理解和满足他人的需求。我愿尽自己最大的努力饭店的所有客人提供满意的服务。(M)Good.Whydoyouwanttoserveinourhotel?好。那为什么你想到我们饭店为客人服务呢？(A)Well,yoursisa5-starhotel.I’minformedthatthemanagerialsystemissuitableforme.That’swhyIchoosetoworkinyourhotel.嗯，贵饭店是一家五星级饭店。我获知贵店的管理体制对我颇为适宜。这是我选择贵店的理由。(M)YouwanttoworkasasalespersonattheSalesDepartment.ButwhatifyouareputattheHousekeepingDepartmentasaroomattendant?你想要到销售部当销售员，不过，假如把你安排到客房部当客房服务员呢？(A)Eh,I’dconsideritanewchallenge,sir.呃，我会把它当成一个新的挑战，先生。(M)Theworktherewillbequiteheavy,yousee.不过，你要知道，那里的工作相当辛苦。(A)Mm,Ipractisedalotintheschool.AndI’mreadytodoanyhardwork.嗯，我在学校里受了不少训练，此外，我有干重活的思想准备。(M)Fine.Now,onemorething,whencanyoustart?好，对了，还有一件事情，你什么时候能开始工作。(A)I’dbehappytostartimmediately.我愿意马上开始工作。(M)Ok,We’llletyouknowourdecisioninoneweek.Thankyouforcomingfortheinterview.Good-bye.好吧，一周后将奉告决定。谢谢你来面谈。再见。(A)Thankyouforyourtime,sir.Good-bye.Exercises1、Questionsforcomprehension.(1)Whatisahotel?Ahotelisatemporaryhomeforthetravelersfromhomeandabroad.(2)Whatisserve?Whatarethegoalsofserve?Servicemeanstounderstandandfulfiltheneedsofothers.Thegoalsofservicearetocreateatemporaryhomefortravelersfromhomeandabroadandopenawindowtotheworldpeopleforthecountry.(3)Whydoyouchoosetoworkinahotel?BecauseIcanlettheguestsenjoycomfortwithChineseflavor,alsoIcanmakesomanyfriendsofallnationsandfromallwalksoflife.(4)Doyouthinkthatthehotelserviceisanhonorablework?Why?Yes,Ido.Becausethroughourdown-to-eartheffort,myhotelenjoysmoreandmorefinancialsuccesswithmoreandmoreguests’praisesonourservice.(5)Howcanaschoolboyorgirlbecomeaqualifiedhotelemployee?Heorshemustexerthimselforherselftobeneatandpleasantinappearance,courteoustoeveryone,cooperativewithco-workers.Moreover,highefficiency,perfectskillandknowledgeofscienceandlanguagesareindispensable.Themostimportantqualityisthereallikingforpeopleandthewarmdesiretohelpthem.(6)Isitimportanttohaveagoodknowledgeoflanguagesforthehotelstaff?Pleasegivesomereasons.Yes,itis.ReadingComprehensionAmericansliketotravelontheiryearlyholiday.Today,moreandmoretravelersintheUnitedStatesarespendingnightsatsmallhousesorinnsinsteadofhotels.Theyget