国内值机英语ppt(白云机场统一教材)

公共英语Goodmorning/afternoon/evening,Sir/Madam.MayIhelpyou?先生、小姐早上/下午/晚上好，要我帮忙吗？Excuseme.对不起。（为了引起他人注意或因为(yīnwèi)打扰别人）Iamsorry.对不起.(为某事道歉)精品资料Itdoesn’tmatter/Nevermind.没关系。You’rewelcome./It’smypleasure./Don’tmentionit.别客气(kèqi)。Haveanicetrip./Enjoyyourtrip./Haveapleasantstayin(China).祝您（在中国）旅途愉快！精品资料MayIhaveyourname?/Couldyoupleasespellyourname?/Whatisyourfamilyname/surname?请问您尊姓大名(zūnxìngdàmíng)？/请问您的姓名如何拼写？／您贵姓？/请问您大名？Whatisthedeparturetime/arrivaltime?飞机几点起飞/到达？Itdepends(on).../I’mnotquitesure.看情况吧。/我不太确定。精品资料Verynicetomeetyou!很高兴认识您。Itisadirectflight.这是直达航班(hánɡbān)。WhendoIhavetogettotheairport?Youshouldgettotheairporthoursbeforedeparture.我要何时到达机场？您至少要在起飞前（）小时到达机场。精品资料Canyoutellmethetelephonenumberoftheinquiryoffice?您能告诉我问讯处的电话号码吗？Ｗhatisthereasonforthedelay?Becauseofbadweather/mechanicaldifficulties/incompletecheck-inprocedures/poorvisibility/airtrafficcontrol.为什么延误？因为天气原因(yuányīn)／机械原因(yuányīn)／飞机调度原因(yuányīn)／末完成值机程序／能见度差／空中管制。Pleasewaitamoment...请稍等精品资料Thankyouforyourcooperationandunderstanding.感谢您的合作.YoucanbookanE-ticketonlineorifyoucall95539,wecanprovideyoutheticketdeliveryfreeofcharge.您可在网上购买一张电子客票或打电话到95539，我们提供(tígōng)免费送票。I’msorrytokeepyouwaitingsolong.让您久等，实在抱歉。精品资料Wewillkeepyouinformed.我们将随时通知您.Pleasefilloutthisform.请填写(tiánxiě)这张表格。Ittakesabouthoursandminutes.Youwillarriveatabout.飞行时间是小时＿＿分钟。到达时间约_____.精品资料Specialmealsshouldbebooked24hoursbeforedeparture.特殊旅客餐食应在起飞前二十四小时预订.Ibegyourpardon?请再说(zàishuō)一遍，好吗？/Youarespeakingalittlebittoofastforme.Couldyouspeakabitslower?您说得太快了，请说慢一点.Justamoment,please.I’mgoingtocheck.请您等一等，让我查一查。精品资料IwishIcouldhelpyoubutthisisourcompany’spolicy.我真想帮您，可是我们只能按规定办理．Don’tworry,wewilltryourbesttohelpyou.别担心，我们会尽力帮助(bāngzhù)您。Whatapity!/Iamsorrytohearthat.非常遗憾．／非常抱歉听到这事．精品资料PleasecallourCustomerServiceCallCenter.Thenumberis95539.请拨打电话到旅客呼叫中心，电话号码是95539.Thereisashuttlebusoperatingbetweendowntownandtheairport.可乘座豪华巴士／空港快线到市区(shìqū)／机场．精品资料SkyTeammembersareAM-AeroMéxico/AF-AirFrance/Az-Alitalia/Ok-CSACzechAirlines/DL-DeltaAirLines/KE-KoreanAir/CO-ContinentalAirlines/KL-KLMRoyalDutchAirlines/NW-NorthwestAirlines天合联盟成员(chéngyuán)有墨西哥航空／法国航空／意大利航空／捷克航空／达美航空／大韩航空／大陆航空／荷兰皇家航空／美国西北航空．精品资料Whatisthattypeofaircraft?Boeing777／Airbus320/ERJ145.这是什么机型，波音777／空客320／喷气ERJ145WelcometoChinaSouthernAirlines.欢迎乘坐中国南方航空公司的航班．We’vealreadysenttheinformationtotheappropriatedepartmentandthey’llinformyouassoonaspossible.我们已将有关信息送到相关部门，他们(tāmen)会尽早通知您．精品资料YouonlyneedtocheckinonceifconnectingtootherSkyTeamflights.联乘天合联盟航班时，只需办理一次报到登机手续.Thefreebaggageallowance/baggageweightlimitforeveryEconomy/Business/FirstClasspassengeris20/30/40kg.免费行李头等舱／公务舱／经济舱是20/30/40kg.Youcantaketwopiecesofhandluggagewithinatotalweightof5kgs.您可携带2件手提行李，重量(zhòngliàng)不超出5公斤．精品资料PleasegototheTransferCounter/ConnectingCounterforyournextChinaSouthernflight.请到中转柜台．Theflightnumberandthedate,please.航班号、航班日期(rìqī)。DoyouhaveaFFPmileagecard?您有里程卡吗？精品资料PleasepresentyourSkyPearlClubmembershipcardwhenmakingyourreservationandwhencheckingin.请在订坐和值机时出示明珠(míngzhū)会员卡。Couldyougiveusyourtelephonenumberandaddressincaseofanychangeinyourflight?由于更改航班请留下您的电话号码和地址。MerryChristmas!/HappyNewYear!圣诞快乐／新年快乐精品资料AreyouafrequentflyerofSkyTeam?IamaMember/Elite/ElitePlus您是天合联盟的常客？我是普通会员／优选会员／尊荣会员．TheflightisalreadyfullybookedbecauseoftheGuangzhouExportCommoditiesFair(CantonFair).由于广交会期间，航班已满．Noproblem/Ofcourse/Certainly.Wecareaboutyou!没问题／当然(dāngrán)了，我们更关注您．精品资料Iwillasksomeoneelsetohelpyou.Pleasewaitjustamoment.我找别人来帮您，请稍等．Goodbye!Haveaniceday!再见，祝您愉快！Thisisacode-shareflight.这是代码(dàimǎ)共享的航班．精品资料Youmayinquirewiththegroundstaffafteryourarrival.飞机到达后，您可询问地面服务人员(rényuán)．Breakfast/Brunch/Lunch/Dinnerwillbeavailableontheflight.Snacks/Lightmeals/Specialmealsareavailableonthisflight.机上供应早餐／中餐／晚餐／早午餐／点心／轻便餐／特殊餐．精品资料值机英语(yīnɡyǔ)Whatisyournationality?请问您的国籍？Couldyoutellmewhichclassofserviceyouareflying?请问您乘坐的是什么舱位？YourflightwillbeonaBoeing777.Wouldyoulikeawindowseatoranaisleseat?您乘坐的是波音777。您需要靠窗座位还是(háishi)靠走廊的座位？精品资料It’sanaisleseat/awindowseat/aseatnexttotheemergencyexit.它是个走道位子/靠窗的座位/靠紧急(jǐnjí)出口的座位。Yourseatisinthemiddlesectionofthecabin.您的座位在机舱的中部。:YoucanapplyforamileageretroclaimatcounterC13,whichisaSkyPearlServiceCounter.Youcanalsocheckyourmileageaccountthere.您可以在C13明珠服务柜台进行里程补登，或者查询您的里程累计情况。精品资料YouhavealreadygottheVGMLinyourreservation.Itwillbesuppliedaboard.您已经预定(yùdìng)了素食。将在客舱中为您供应。Doyouhaveanycheck-inbaggage?请问您有托运行李吗？Howmanypiecesofbaggagewouldyouliketocheckin?您有几件托运行李？精品资料Pleaseputyourcheck-inbaggageontheconveyerbelt.请把您的托运行李(xíngli)放在传送带上。Doyouhaveanythingfragileoranyvaluablesinyourcheckedbaggage?请问您的行李(xíngli)里面有易碎或贵重物品吗？AreyoucarryinganyoftheitemsshownhereontheDangerousGoodsChart?您是否携带危险品标示图所示的任何一种物品？精品资料Pleasegoovertothatcountertohavethisboxproperlypackedbecausethepackingisnotadequate.这个箱子包装不符合要求，请您到那边柜台打个包。Thehandleofthesuitcaseisbroken.PleasesignthisLimitedReleaseTag.您的箱子把手有破损。请在行李免责牌上签名。Yourluggageismadeofmetal.Itmightdamagetheconveyorbelt.PleasecheckitattheOversizedBaggageCounter.您的行李是金属质地的，可能(kěnéng)会损坏传送带，请到大件柜台去办一下托运。精品资料Ifyourluggageisoversizedorirregular,pleasegototheOversizedBaggageCounteroverthere.大件行李、不规则行李请您到那边的大件行李托运(tuōyùn)处托运(tuōyùn)。Whereisyourfinaldestination?您的最终目的地是哪里？Pleaseshowmeyouronwardticket.请出示您的续程机票。精品资料Doyouwanttocheckyourluggagetothefinaldestinationortoyourfirststop?您是要将您的托运行李托运到您的目的地还是您的第一站？Becauseacustomscheckisrequired,youmustclaimyourluggageinBeijingyourselfandcheckitagainforyouronwarddestination.由于海关检查，您需要在北京自行提取行李，重新办理托运手续(shǒuxù)到您的目的地。FortheairroutesbetweenChinaandNorthAmerica,apassengerisallowedtwopiecesoffreecheckedbaggage.在中国与北美之间的航线上，一位乘客可以免费托运两件行李。精品资料Yourluggageexceedstheweightlimitoffivekilograms.PleasegotocounterH1andpayfortheexcessweightlimitfee.您的托运行李超重了5公斤，请您到H1号柜台(guìtái)交付超重费。Miss,pleasecomebackandtakeyourboardingpassafterpayingfortheexcessweight.小姐，请交完行李逾重费后回来领取您的登机牌。Theexcessbaggagechargeperkilogramis1.5%ofthehighestnormaldirectadultone-wayeconomyfare.逾重行李的费率按直达单程成人正常经济舱票价的1.5%计算。精品资料I’mverysorrybutwecannotacceptcreditcardshere.对不起，我们不接受信用卡。IfyouwanttoupgradetoeitherFirstorBusinessClass,youshouldpayRMB800forthedifference.如果您要升级至头等(tóuděng)/公务舱，您需要支付800元的差价。Doyouhaveanycarry-onluggage?您有随身携带行李吗？精品资料Liquor,oilandhoneycannotbecarriedonboard.Pleasecheckthemin.您的酒（油、蜂蜜）必须托运，不能随身携带。Thesizeofyourcarry-onluggageistoolarge/heavytocarryontheaircraft.这件手提行李超过了规定尺寸/重量，所以(suǒyǐ)不能带入客舱内。Hereareyourpassport/identitycard,ticket,boardingpassandbaggagetags.这是给您的护照/身份证、机票、登机牌和行李牌。精品资料Pleasegostraightaheadandthenturnright.Pleaseboardtheaircraftafteryoupasstheimmigrationandsecuritycheck.请向前方（右转）通过边检、安检后登机。You’dbettergotothatcounterfirsttomakeyourcustomsdeclaration.Itisveryusefulforyouwhenyoucomeback.您最好到那个(nàge)柜台办理海关申报。您回国时对您很有用。精品资料We’lltakegoodcareofyourchild/Wewillseatyourchildinaforwardareasothatourflightattendantswilltakecareofher/himonthetrip.我们会照顾好您的小孩/我们会把您的孩子安排(ānpái)在前排的座位上，在途中乘务人员会照顾她/他。PleasefillintheUMform/CustomsDeclarationCard/ImmigrationCard.请您填写这张无人陪伴儿童表格/海关申报单/出（入）境卡。Wouldyoupleasestandbackalittle?Pleasequeueup.请向后退一下。请排队。精品资料Whoisyourtourguide/leader?谁是您们的导游（领队）？Howmanypassengersarethereinyourgroup?Pleaseconfirmthetotalnumberofluggagepiecesinyourgroup.您的团里有多少人？请确认(quèrèn)您团里行李总数。Yourreservationisnotconfirmedinthesystem.您的机票在电脑里没有确认(quèrèn)。精品资料Yourreservationisalreadyinthestandbylist.您的订位已经在候补(hòubǔ)名单里了。YoucangettherefundattheissuedplaceorthelocalticketingofficeauthorizedbyChinaSouthernAirlines.您可以在原购票地点或经南航授权的当地南航售票处办理退票。Iamsorrytotellyouthatyourflighthasbeenclosed.很遗憾，您乘坐的航班已经停止办理乘机手续了。精品资料IamverysorrytotellyouthatwecannotofferyouaseatinBusinessClassbecauseofachangeinaircraft.对不起，由于您今天(jīntiān)的航班更改了机型，我们将无法给您提供头等舱座位。Weregretthatyourflighthasbeencanceled.Butwewillrebookthefirstavailableflightforyou.