2023年人力资源管理师二级

人力资源管理师资格认证专业英语样题一、英汉互译（每题2分，共３0分)１.Ｂehaｖiｏrmoｄelinｇ2.Emｐloyeelｅａsiｎｇ3.Fａctorｃｏmｐarisonsｙstem４.Ｇrapｈiｃrating-sｃaｌemethod5.Panｅlinteｒvｉｅw6.Reｐlaｃｅｍentcharts7．Ｓelection8.Ｖestinｇ9.Teamｌeaderｔraｉning1０.Profitsharing11.心理支持12．技能工资１３.网上培训１４.关键工作1５.工作扩大化二、单项选择(每题2分,共2０分)1.Ｅxｅcｕtivesormanａgｅrｓwhoｃoach,ａdvisｅ,andencourａｇeｅmｐlｏyｅeｓｏfｌesseｒrankarecａｌｌed_____＿____＿____.A．PｒotégéｓB．teaｃherｓC．mｅntｏrｓD．ｒoleｍodels2．Ａsanapｐraiｓｅｒ,yｏushouldｔrytｏdoaｌｌofthefｏｌｌowｉｎｇｅｘcept__________＿_＿__.A.minimizeｃriticｉsmB.chａnｇetｈeperson,notthｅbehaviorC.fｏｃusoｎｓolｖｉｎgproblemsD.besｕｐportｉｖe３.Inｄｉvidualswoｒkinginterｎａｔionａllyneedtｏknｏwａsmｕchaspoｓｓｉbleabｏutａｌlofｔｈefollowiｎｇｈoｓt-cｏｕntｒycharaｃtｅristｉｃsｅxcept_______＿_＿__＿＿_.A.ｓoｃｉalａｎdbｕsineｓsｅtiqｕetteＢ.cultｕraｌvａluｅsａndｐrioritｉeｓC.ｐoｌiｔicalstructuｒｅaｎdcuｒrｅnｔplayｅrｓD.ｃultuｒaltreｎdｓ4.Qｕesｔiｏnsconｔaｉneｄinstrucｔuredjobinteｒviewssｈoｕldbebaｓedon____＿___＿____＿_.Ａ.jobaｎａlysisB.jobdｅsiｇｎC.ｊobspeｃiａlizａtionD.jobutｉlizatiｏn5.Ｏutｐｌａcemｅｎtserｖicesａre．A.useｆuｌmｅtｈodｓｏfattracｔiｎgｉndividualsiｎtoａcａreerB．designedtoｈelｐterminaｔｅdｅｍｐｌｏyeesfindajｏｂeｌsewhｅreC．rarelyｇｉventoexｅｃutivｅｅmplｏyeesD．ｖitａｌpａｒtsofanyｃaｒeermaｎａgeｍｅnｔsystｅm6.Whiｃhoｆｔｈｅfｏllowingiｓnotacｏrｅｓｋilｌtｈaｔｉsｃrｉtｉｃaｌforsuccessabｒoａd?＿_____＿____＿__.A．PhyｓicalfiｔnessandmenｔalmａtｕriｔｙB.EｆfｅcｔivedｅlegａteskｉｌｌｓC.Pｒｕdｅｎｔdeｃisｉon-ｍakingsｋilｌsD.Culｔuｒalａdaptabiliｔy７.Ifｙourprｉmarｙobjｅctivｅｆorａperforｍanceappraiｓａlｉstogiveｅmployeｅsｄｅvelｏｐｍentalfeeｄｂack,whichoｆthefollowinｇaｐｐｒａisaｌｍeｔhoｄsshoｕｌdｙouusｅ?＿___＿____＿_____.Ａ.ＴraitmetｈodＢ.ResultsmetｈodC.BehaviｏｒmｅthoｄD.Attituｄinalｍethod８.Comｐeｎｓatiｏnprｏgramｓthatcomｐenｓateｅmplｏyeesfｏrｔｈekｎｏwｌｅｄｇetｈｅypｏｓsesｓａrｅkｎｏｗnas_＿＿______＿＿___.A.sｋill-basｅｄpaｙpｌansB．ｐｅrformaｎce－baｓｅｄpayplaｎsC.merｉｔ-ｂａseｄpａyplaｎsD．ｓeｎioｒitｙ-ｂａｓｅｄpaypｌaｎｓ9.Toimplementasｕccesｓfuｌｐｒograminbasicandremediaｌtraｉnｉnｇ,maｎａgerｓshoｕlddoａlｌｏfthｅfｏlｌoｗiｎgexcepｔ____＿____＿＿_＿_＿.Ａ.explaintoeｍpｌoyｅeswhｙtrainiｎgwillhelptｈｅｍｉnｔheiｒｊｏbsＢ.useａclaｓsroom-ｏrieｎｔedaｐpｒoachsoemｐｌoｙeesleａrnbｙlecturesＣ．ｐrovidｅfeedｂackonemｐloyees’ｐrｏｇｒessD.ｒｅlatethetrainiｎgtotheemployees’gｏaｌs10．Whichoｆｔhefｏllowｉnｇisｎottrｕeｏfｓｅｌf－raｔingsofpeｒfｏrmａnce？__＿_＿_____＿＿_＿_．Ａ.Ｔhｅｙarebenｅficｉａlｗｈenｍａｎａｇerssｅektoincreａsｅｔｈeemployee’ｓinvｏlｖｅmeｎtiｎｔheｒeviewｐroｃessＢ.Criticsarguethatself－ratｉｎｇsａremoｒeｌeｎiｅｎtＣ．Rｅsｅaｒchｈaｓｓｈowｎthaｔselｆ-raｔingsａreaｓvalｉdａｓ，ｉｆnotｍoｒevａlidｔｈan,tesｔscｏresＤ.Theyarefreeoｆｍoｓｔbiaseｓtｈatoｔheｒratiｎｇsourｃeｓmａｙｈave三、阅读理解（每题３分,共30分）（一）TheprｏmotiｏnanddeｖelopmenｔofpｅrfoｒmanｃemanagementｐroｃessesbｙHＲcaｎｍakeａnimportanｔcontribuｔiｏntｏknｏwledｇｅmanagemｅｎt,bｙprovidｉngfｏrbehaｖｉorａlexpeｃtaｔｉonswhｉｃhareｒｅｌａtedtoknｏｗledge-sharｉngtoｂedefiｎed，andensｕriｎgthatａctuａlbｅhａviorsａrerｅviewedａｎd,wheｒeａpｐrｏpriａtｅ,rewａrdeｄｂyfinanciaｌoｒｎon－ｆinanｃｉalｍeans.Performａｎｃｅmａｎagemeｎtｒevｉeｗsｃａniｄｅntiｆywｅakｎessesanddevelｏpmｅntneedsｉｎｔhisaspｅct,anｄiniｔiatepeｒsonaldeveｌoｐmｅｎtplans，whicharｅdesignｅdtomeeｔtheｓｅneｅｄs．Oｎestarｔｉnｇpoｉntfortheproｃｅsscｏｕldbｅthecascadｉngofcorporateｃorｅvaluesforknowlｅdgｅ-ｓｈａringｔｏｉndividuａlｓ,ｓotｈａttheyuｎｄｅrstandwhatｔhｅｙareexpecｔｅｄtodｏtosupportthosｅｃoｒevａｌueｓ．Ｋnowｌeｄgeshariｎgｃanｂｅｉnｃｌudedasanｅlementｏfaｃoｍｐeｔenｃyfｒameｗｏrk，andtｈｅｄeｓｉreｄbehａviorwｏｕｌｄbespeltｏｕｔａndｒeｖiewｅｄ.Ｆｏrexampｌe,ｐosiｔiveindｉcａtorssuｃhasthｏseｌisteｄbelｏwcouｌdｂeuｓedasａｂａsisｆoragｒeｅingcompｅtencｙrｅqｕiremenｔsaｎdaｓseｓｓingthｅｅxｔｅnｔtowhichtheyareｍet.Thefolｌowiｎgａｒeexamplｅsoｆpｏsiｔｉｖebehaviorｉnmeetｉｎｇcompetencｙeｘpeｃtａtionsｆｏrｋｎoｗｌｅdge-shａｒｉng:.Iseagertosharｅknｏwleｄgewithcｏlleagues；．Ｔakｅspoｓitivｅstepｓtoｓeｔuｐｇroupmeetｉngstoｅxchangerelevaｎtiｎfoｒmaｔiｏｎａｎdknowledge；.Builｄｓnetworｋswhｉｃhｐrovidefｏrkｎowledgesｈaring；.Eｎsuｒesasapｐropriatｅthatｋnoｗledgeiscaptured，codified,reｃoｒdedanｄdiｓseminatｅdthrｏughｔhｅintraｎeｔａnｄ／oｒoｔhｅrmeａｎｓoｆcomｍuｎｉcatiｏn．Hａnｓｅnetal（1999）ｍentiｏntｈatatErｎsｔ＆Young，conｓｕｌtantｓarｅevaluａtedａtpｅrfｏrｍancerevｉeｗｓalongfivedimeｎsｉons，ｏnｅｏfwhiｃｈiｓtｈeｉr‘ｃonｔrｉbｕｔｉontｏanｄuｔｉlｉｚatiｏnoｆthekｎowｌｅdgeassｅtofthefirｍ’．AtBain,ｐartnersarｅevalｕatedeachyearｏｎavariｅtyofdｉｍensｉｏnｓ,inｃｌｕdinghowmuchdirecthelｐtheyhaveｇｉvencolleagueｓ．１.Ｔhebestｔiｔlｅｆoｒｔhiｓａrticleis__＿________＿＿＿＿.Ａ.Kｎｏwledge-shaｒingB.PｅrfｏrmａnceｍａnagemｅntreviｅwsC.PｅｒｆormanｃｅmanaｇｅmenｔpｒoｃｅssesＤ．Peｒfoｒmancemａnaｇｅmenｔforｋｎoｗledgｅwoｒkers2．Theｆoｌｌoｗｉｎgareexampleｓofpositivebｅhaｖiｏrinmeｅtingcomｐｅteｎcyexpectaｔiｏnｓｆｏrknowledge-shａｒinｇexcept_____＿__＿______.A．IsrｅlｕｃｔanttoｓhaｒekｎoｗledgewithcolleａgｕeｓB.TakｅｓｐositivｅｓteｐｓtｏexchangerｅlｅvantinformａtionandknｏｗledgeＣ.BuｉｌdsnetworkｓwｈichprｏvｉdｅfｏrkｎoｗlｅｄgｅｓhａｒingD.Ensｕｒesａsaｐproｐｒiateｔhａｔknｏwledgｅｉscapturｅd，ｃｏdｉfied,recordedanddisｓemiｎatedthrougｈsｏｍeｍeａｎsｏｆcommｕnicａtｉｏn3.WhiｃhofthefｏllｏwingisnotmeｎtionｅｄbyHａnsenｅtal?______________＿.A.AtBain,ｄｉrｅｃthｅｌｐthaｔparｔnershaveｇivenｃolleａguｅswilｌbｅｅvaluａtｅd.Ｂ.AtErnst&Young,ｃoｎsultants’coｎtribｕｔｉｏntoｔheknowledgeaｓsｅtofｔhefirｍｗiｌlｂeeｖａｌuaｔeｄ.C.ＡｔBａin，paｒtnｅｒsareeageｒtosharｅｋnｏwleｄｇewｉthｃolleagues.D．ＡtErnst&Yoｕng，consuｌtａntｓareevaｌuaｔedatpeｒfoｒmancereviewsalonｇfiｖedimensiｏns.4.Ｔheauthｏｒofｔｈispaｓsaｇewｏuldmostlｉｋelyagreeｔhａt＿_＿＿＿__＿___＿__＿.A.ＰｅrｆorｍａｎｃｅｍanaｇemenｔpｒocｅｓｓeｓbyHＲcanmakelｉttleｃoｎｔrｉｂuｔioｎtｏｋnｏwledｇemanaｇｅmｅnt.B.Ｔheｃascａdingoｆcorｐo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jobspｅcｉaliｚatｉonＤ．joｂutilｉzatiｏn5.Outplacｅmｅntsｅrvｉｃesare.Ａ.usefulmeｔhodsｏｆａttｒactinginｄｉvidualsｉｎtｏacaｒeｅrB.dｅｓigｎedtohelptｅｒmｉnatedemｐlｏyeeｓfindajoｂeｌｓeｗherｅC.raｒｅlyｇiｖenｔｏexecutivｅｅmｐｌoｙｅesＤ．vitaｌpaｒtｓofanycaｒeerｍaｎａgeｍenｔｓysｔｅm6．Whicｈoftｈefoｌlowｉngisｎotａｃｏｒeｓkillthaｔiscrｉticalｆｏｒｓuccｅｓsabrｏａd?．A．physicａlfiｔnesｓａnｄｍeｎtalmａｔｕritｙＢ.eｆfeｃtiveｄｅｌegatoryskiｌlｓC.ｐrudentdecision－makingskiｌｌsD.ｃultｕraladaptａbility7.Ifｙourｐrimaｒyobjeｃtiｖｅforaperfoｒmanceａｐpｒaisalｉstogiveempｌｏｙeｅｓｄeveｌoｐmentaｌfeｅdbaｃk,wｈiｃhofｔhefｏllowｉnｇａｐprａisａlmethodsshｏulｄｙoｕuse?.A.traitmｅｔhodB.ｒeｓultsmetｈodC.bｅｈaｖioｒmｅｔhｏｄD．attitｕｄinａlｍeｔhoｄ8.Compeｎsatioｎproｇramsｔhatcomｐensａteｅｍployeeｓｆortheknowledgｅtheyposｓｅssarｅkｎownas.A.skiｌl－baｓeｄpａyplansB.ｐerformance-bａsedpaypｌansC.merit-bａsedpayplａnsD．seｎioriｔｙ-basedpａｙplaｎs９.Toimpｌementａsｕcｃesｓfｕlprograminbaｓｉcanｄremediaｌtrainiｎg,ｍanagｅrsshｏulｄｄoalloftｈefｏllowｉnｇexcｅｐｔ.Ａ.explaｉｎtoｅmployeｅsｗhyｔrainingwillheｌpthemｉnｔheirｊobsＢ.useａcｌaｓsｒｏom-orieｎｔedapｐroachsoeｍplｏｙeeslearnbylecturｅｓC.ｐrovidｅfｅedｂａckoｎempｌｏyｅeｓ’ｐrogressD．relatethetrainingｔｏtheeｍplｏyees’goａｌs1０.Ｗhicｈofｔheｆoｌlowｉｎgisｎoｔｔｒｕeoｆｓelf－ratinｇｓｏfperformａncｅ?.A．Ｔheyａrebｅnefｉcｉaｌwｈenmａnagerssｅektoｉnｃｒeasｅtheemｐｌoyｅｅ’sｉnvolｖementinthｅｒeviｅwproｃｅｓｓB.Crｉtｉcsarｇuethａtself-ratingsaremoreｌeｎｉenｔC.Rｅseａｒchhasshｏｗnthatｓｅｌｆ－raｔingsareａｓvalidas,ifnotmorevａlｉｄｔhan,tesｔscoreｓD.Thｅyarｅｆrｅeofｍostｂiaｓesthaｔothｅrraｔingsoｕrceｓmayhave1１.Ｐｅｒfｏrｍancｅａｐpｒaｉsａｌmethｏdsｃaｎbebroadｌｙcｌaｓsifｉedasｅither,，ｏrapproａｃhes.A.tｒait,behavｉｏrａl，judgmｅntａlB.tｒait,bｅhaviorａｌ，reｓultsC．ｂehaviorａｌ，ｊｕdgmentaｌ,rｅｓultｓD.behａｖioｒal，judｇmenｔal,aｔtｉtudinal12.Theareafｒomwｈｉcｈemplｏyerｓｏbtａincｅrｔaiｎtypesｏfｗｏrｋersｆｒomwitｈinｔheorｇanizaｔｉonｉｓknｏwnasthe．A.inteｒnalｌaboｒmarｋｅtB.regioｎallabormａrｋetＣ．rｅcruiｔingareaD.externａllaｂormaｒkｅt13.Ｃoａcｈiｎgｉｓatecｈnｉqｕethatcaｎｂeusedtｏdeｖeｌｏｐｉndiｖiduａlｓkｉllｓ,knowledge,andatｔituｄeｓ．A.on-tｈe-jobＢ.off-the-jobＣ．wｅｂ-basｅdtrａiningＤ．clasｓｒoｏmｔｒainiｎg1４.Theprimaryreasonwhyorgａnizatiｏnstｒａiｎnｅwempｌoｙeｅsisto.Ａ．ｉｎcreasethｅirknｏｗledge,skill,andabilityleｖelB．helpｔrａineesachieveｐｅrsｏnａlcａｒｅｅrgoalsC．ｃｏｍpｌywitｈgoveｒnmｅntreguｌatｉonsＤ.iｍproｖetheworkenｖｉronmｅｎt15.TheＨRdepａrtmｅntinanoverseasunｉｔｍusｔbepａrtiｃｕlarlｙreｓponsiveｔｏａlloｆｔhefｏlloｗingｅnvirｏnｍentsexcept.A.ｐoｌiｔicａｌB.cultuｒａlC.teｃhｎoｌogｉcaｌD.legaｌ16.WhiｃｈoftｈeｆｏｌloｗingisｎotａｐrimaryｉmpaｃtthａttechnoloｇyhaｓhaｄonHRM?.A.Ithasａｌｔeredthemeｔｈoｄsｏfcollectｉngｅmplｏymentｉｎformation.B.Ｉthassｐeeduｐthepｒｏcessｉngofｅmｐloymentdata．C.Iｔhaｓｄimｉnｉｓhｅｄtheｒoｌeｏfsuｐeｒvｉsorsｉnｍanagｉngempｌoyees.D.Ithａｓimproveｄthepｒoｃｅsｓｅsofinteｒnaｌanｄexｔeｒｎａlcomｍunicａtions.17.Ｗhicｈmanaｇeｍentgrouphaｓpriｍaｒyｒeｓponsiｂilityfortｈedevelopｍentｏfdｉscipｌｉnarypolｉciｅsandｐｒｏcedures？．Ａ.thｅlegaldｅｐartmentB．tｏp-lｅvelｍanagemｅnｔＣ.thｅＨＲｄｅｐaｒｔmｅntD.middlemanａｇement１８.Tocｒeaｔｅamoreｆlexｉbleｐoｏloｆｅｍployeｅs,ｍanagersmightmostlikely．A.reｌｙonjｏb-ｂasｅdpａystructuｒesB．ｒelyonsｋｉll-ｂａsedｐaystructurｅsＣ.ｉmｐｌeｍｅntagainshａｒiｎｇiｎcｅntiveｓysｔｅmD.imｐlemｅｎtanｅmplｏyeestockowneｒｓhｉpplaｎ19.Ｗhｉchofthefoｌlｏｗiｎgdoｅsnotalterthenａtureofjｏbsａndｔherequｉreｍｅｎtsoｆｉndiｖｉｄuaｌsneｅdｅdtosuccesｓfullypeｒformthｅsｅjobs?.A.doｗnsizinｇB．adopｔionoｆｔeamｓC.sｔａblｅｇｒoｗtｈiｎproductdeｍandD.globaｌchanｇｅ20．Wagesurveydａtawillnoｒmaｌｌyｂｅcｏｌｌｅｃｔedwithtｈeｕseof．A.ｌｏw-ratedｊobsＢ.keｙjobｓC.ｈigh－ｒatｅｄｊobsD.sｔrａtegｉcjｏbs２1.Whensetｔingperｆormａncemeaｓuresforｉnｃentivesｙｓtｅms,wecａnsaytｈatｔｈｅｂesｔmeasｕresaｒe.A.quaｎｔitaｔｉｖｅ,simｐleｔounｄersｔanｄ,ａnｄsｈｏwaclearｒｅｌatｉonshipbetｗeenｏuｔputandｒewardB．qｕalitａｔive,fｌeｘiｂle，anｄｃreateｃompetｉｔｉonbeｔwｅenｅmｐloｙeesＣ．thosethaｔalｌoｗeｍployｅrsto“ratchｅｔｕp”standaｒdsandbaserｅwardｓonｑuaｌitativeｓtandardsＤ.tｈoseｔhatreducｅadmiｎｉstrativeｃosｔs,deｔerｍinｅrｅｗａrdｓｂａsedｏｎlｙｏnｑuantiｔy,andｒeｗardonlyexceptioｎalemploｙｅes２2.Tofacilitaｔeａｎｅｇalitaｒianｅnvｉｒｏnmeｎt,whichofthefｏlｌowingHRｐrａcticeｓshｏuldmaｎageｒsiｍｐleｍｅnt?.A.team-basedtｒainingＢ.ＨRIStｅchnologiesC.pｒofitsharinｇD.tｅam-basedselectｉon23.Ifajobanalystdoｕbtstheacｃuｒacyoｆinfoｒｍａｔiｏnｐｒｏvｉｄedbyemployeeｓ，heoｒｓheｓhould.A．ｃhallｅnｇetｈeemploｙeeswithｔｈｅirfａlsestａtemｅntsB.rｅｐｏrtthemｔotｈeirsuｐerviｓｏrsＣ.turntheｔasｋｏｆｊobanaｌysisｏveｒtosomｅonewithmｏreHRMｅxｐｅｒienceＤ.obｔainadditｉonaliｎfoｒmａｔiｏnfromthemorfｒｏmtheirｓupｅrvisors24.Reasonsfｏrｎｏthｉｒingｆromｗiｔｈiniｎcludｅallofthefolｌｏwｉnｇexcepｔ.A.ｍotivationalconcernｓB.ｌackofｑualifｉedinternaｌcａndiｄatｅｓＣ.aneedfｏｒnｅwideasD.thｅriskｏf“emｐloyｅecloｎing”25.Execuｔｉveｓｏrｍanagｅｒswｈｏcoach，adviｓｅ，andeｎcoｕrａgeｅmploｙeesofleｓsｅrraｎkarecaｌled.A.ｐroｔégésB．ｔeacｈerｓC．meｎtｏrsD.rolｅｍodｅlｓ26.Whichofthefoｌlowｉｎｇiｓanexampleofａｗell-writteｎperfoｒmaｎｃesｔandard?.A．Ｄｅｓｋcleｒksａreexpecｔeｄtｏｃheｃkoutapproxｉmatｅlyfｉfteencｕsｔomeｒsｅverｙhaｌf－hourB.CustomersｅｒvｉceｒepresentativeｓｓhoｕlｄbeenergeticaｎdｐlｅasａnｔtｏcｕstｏmerｓC.RｅｓidｅntdormadviｓeｒｓsｈｏuldbeｅasilyaccessｉbｌetostudentsD.Ｐoliceｓhoulｄrespondtoacａｌlwｉtｈinashortperioｄoftime27.Ｉnthedeｖelopmentofaｆactｏrcｏmparｉｓonscａle,keyjoｂsarenormallｙraｎkedagaiｎsｔaｌlｏfｔhefollowｉngfactorseｘcept．A.ｓkiｌｌB．performanceC．mｅnｔaｌeｆfortＤ．rｅspoｎsibilｉty2８.Aｎｉnｃenｔｉveｐlanismorelikeｌｙtosuｃceeｄiｎanorｇaniｚaｔｉｏnｗheｎalｌofｔhefollowｉngareｔrｕeexｃepｔ.A.eｍｐloyｅes’mｏraleiｓhighＢ．eｍｐlｏyｅesbｅlievetheyａrebeｉngtreatｅdｆaiｒlyC.ｔｈｅｒeｉsharmoｎybｅtwｅｅnｅｍployeｅｓａｎdmanageｍentＤ．eｍｐlｏyeesbｅlieveｔhａtｉncentｉｖｅpayｍentaｒeｄefｅrred２９．Ｉｆyoｕｗeredｅvelｏpｉｎgaperforｍanceａｐpraisａlsysｔemforindiｖidualｓonｉｎterｎatioｎaｌａssｉgnments,iｔwouldｂebesttobasｅindividuａl’sapｐｒaisalsoｎiｎformationｆrｏm.A.hoｓt-countryevalｕatiｏnsB.home-cｏｕｎtrｙｅvaluationｓC.bothhｏｍe-ａndhost-countryｅvａluationsD.ｐeerｅｖaluations30．Ｈuｍancapitalｏfafirｍｉncｌudethｅfｏlｌowingｅxcept.Ａ.theknowledgeofafｉrm’sｗｏrkｅrsB.skillsofafiｒm’sworkerｓC.theexｐｅrtiseofafirm’ｓｗoｒkeｒｓＤ.ｔｈｅｂｅhavioｒofafｉrm’ｓworkers3１.Ingｅneraｌ，inrecｅntyearｓｔheｒｏｌeofｐeoｐlｅｉnaｄeｔerminingａｆiｒm’scompetitiveadvantagehas.Ａ.decreａsedｉnimporｔａnceinmａnｕfacｔurｉｎgfirmｓｂutinｃｒeasｅdｉｎservicｅfirmsB.incｒｅａsｅdiniｍportanceｉnseｒvicｅfirmsｂuｔｄecreasedinmａnｕfacturｉngfirmｓC.increaｓeｄiｎiｍporｔanceiｎboｔhｓerｖicｅandmａnuｆacｔuriｎgfirmsD．deｃrｅａsediｎimportａnｃeｉnboｔhseｒviceaｎｄmanｕfacturｉngfirms32.Oｂjectivesaｃｃompｌisｈeｄｔｈroｕghjobanａlｙsisiｎｃludｅaｌlofthｅfollowingexcｅpｔ.A.estａblisｈｉngｔheｊoｂ－relaｔeｄnesｓｏｆseｌｅctｉonｒequiremeｎｔsB.dｅteｒminingthereｌaｔivewoｒthofajｏbC．elｉmiｎatｉngdiscreｐａｎｃiesｂetｗeeｎｉｎｔernａlｗagｅratesandｍａrketrａｔesD.proｖｉngｃriｔeｒiaforevalｕatingthepeｒformanceofanemplｏyee33.３６0-ｄegreeｆeｅdbａckmightｂeuｓedforthｅfolｌowｉngexcept.A.peｒｓonａldevｅlopｍeｎtＢ.apｐraisａlC.pａyD．recruiｔｍｅｎｔ3４.Ｅmｐloyｅeswｈoarecｏａched,aｄvｉsｅd,aｎdencouraｇedｂyemployersofgreａｔerraｎkareｋｎownａs.A.fast-trackersB．organizatioｎａlstuｄｅntｓＣ.mentorsD.proteges３5.Ｗhiｃhｏfｔhｅfoｌloｗingisｎ’taformofperfｏrmancｅ-basedcoｍpeｎsａｔｉon？.A.ｐiece-ratｅB.prｏfｉt-sｈａriｎgＣ.mｉnimumwａgeD．lｕｍp－ｓｕmbonuses３6．Adｖａnｔageoｆemｐlｏyeｅstoｃkoｗnershipplａｎs(ＥSOPｓ)inｃluｄｅallofthefolloｗiｎｇexcｅpt．A．emplｏyｅrsarｅａbｌetoprovideｒetｉremenｔbeneｆitsｔoemployeeｓａｔarelaｔｉveｌyｌowcostB．ｔｈeempｌｏyeeｓ’peｎsｉoｎsａreｌeｓsvｕlnerabｌeduetoｄiversifiｃatiｏｎＣ．ＥSOPｓｃａnincreａseeｍployees’prideoｆowｎｅrshipＤ.ESOPｓcanproviｄeaninceｎtiveｆｏreｍployeｅs’toｉncreasｅpｒoductiｖity37.Lee,anewｓｕperｖisor,ｗａntstocorrectlydocumeｎtthｅpoｏrpeｒfｏｒmａｎceｏfａnemplｏyｅe.Whiｃhoftｈeｆolloｗingwｏｕldhｅnｏｔhavetodo?.A.pｅrｆoｒmaｃｕrｒｅntｐeｒfｏｒmanｃeappraisaｌoｆthｅｅmployeｅB.nｏｔethｅｄaｔe,timｅ,anｄlｏcatioｎofthemisconductC．recordthｅcoｎsequenｃesｏfｔheｅmｐloｙee’saｃｔiononthｅwｏrkunitD.lｉstthｅnegａtivebｅhavioｒeｘhｉｂｉteｄbythｅemplｏｙee38.Aｌｌofｔhefollｏwinｇｂｅnefitsarerealizedbyaligniｎgｅｍployｅeｒeｗardswiｔｈｐｅrfｏｒmａnｃeeｘｃeｐｔ.A.ｅmploｙeeｓｗｉllsharetｈegａinｓｔｈaｔrｅｓulｔｆromanyｐerｆｏrｍanceimｐrｏvｅｍｅntB.emplｏyｅｅsｗilｌpｕrsｕeouｔcｏｍeｓtｈatbeneficialtoｔhｅｍsｅｌｖesＣ.ｅｍpｌｏyｅeswilｌpercｅiｖeaｇreaｔerdegreｅｏｆfairnessD.eｍpｌoyeesmaygooutofｔhｅirｗａyｔｏhelptheorgａnizaｔｉon39．Sｔaｆfiｎgｔｈｅorｇanizaｔioｎ，ｄesigninｇjｏbsandteａｍs,deｖｅｌopｉngskillｆulemployｅes,ｉdｅｎtiｆyｉngaｐprｏachesfｏrｉmprｏｖｉngemplｏｙeeｐerｆoｒmanｃｅ,ａｎdｏtｈeｒ“HRＭ”isｓuesareduｔiestｙpicallyreserｖeｄfoｒ.A．ＨRmanagersＢ.ｌｉｎemanaｇｅrsC．HRandlinemanaｇerｓD.tｏpｅxecutives４０.JobａｎalysｉsiｓｃalledtｈeｃornerstｏneofHRMbｅcausｅ.Ａ.thｅiｎformatｉonｏｂtaｉneｄｉspｒoａｃtiveB.itiｓthefirstjoｂgiventｏnｅwHRＭｅmployｅesC.ｔheinformａtioniｔcollectsseｒvｅsomanｙHRMｆunctｉonsD．iｔiｓｒequirｅdbyｌaｗ41.Durｉngtheseｌectｉonprｏcedｕre，aｎａppｌicanｔmayｂereｊeｃted.A．afterthｅpｒｅliminarｙiｎｔeｒｖiewB.afteｒcompletingｔheapｐliｃationblanｋC.ａfterｓelectionteｓｔｒesulｔｓareｒecｅｉｖedＤ．atanｙstｅpinthｅprocedurｅ4２.Whichtypｅofｔｒａiniｎgallowｓstｕdｅｎｔstoｇetｒeaｌ－ｗorldexperiｅnceiｎoｒｇanizationsｗhilｅstillreceivingcｏlｌegｅｃreｄit?．Ａ.veｓtｉbｕletrainingＢ．apｐrenｔiｃeshｉptraiｎｉngC.internｓhipsD.colleｇetrａiniｎg4３．Selｆ－aｐprａisalｓａｒebestｆoｒ.A.admｉnistrａｔivｅpuｒpｏsｅsB.ｄeｖelopmeｎtaｌｐurposeｓC.ｐrｏmoｔｉonaｌｐuｒｐoｓesＤ.ｒeguｌatorypurposes４４.Anempｌoyｅrｗｉshｉnｇtｏsｅtupthｅjoｂｃlaｓsｉfiｃationsystemoｆｊoｂｅｖaluatiｏnｗoulｄhaｖeto．A.establishapｏintpｌaｎｔoevaluaｔeaｌljｏbｓB.ｒankjoｂsａｃｃordiｎｇtothebeliefsofcｏmmitteeｍeｍｂeｒｓC．descriｂejobｇｒadesｗiｔhincｒeasinｇamountofrｅｓｐonｓｉbｉlｉty,skill，knowｌedge,ｏｒａｂilitｙD．ｅvaluatｅjoｂswiththeuseofaｊobevaluａｔｉoｎscale45.Wheｎaｃｏmbinａtiｏnsalaryandcoｍmissiｏnｐlanisuｓeｄｔocompenｓａtesaleｓemplｏyeeｓ,ｔhepeｒｃentageｏfcａsｈcompｅnsatioｎpaidiｎcoｍｍissｉoniscalｌed.A．aｂonusB.aluｍp-ｓumboｎｕｓC．ａnincenｔiveD.ｌｅvｅrａge46.Toenhancｅthｅdegreeofrarenesｓｉｎeｍplｏyeeskillandaｂilｉtｉｅs，orgaｎｉzationsshouｌddevｅlｏpcoｍpeteｎciesintheｉremｐloyeesthat.A．canbｅtｒａnsferredtootｈeroｒｇanizationsB.caｎbeduplｉcaｔｅdC.pｒoｖｉｄｅｇeneｒicｓkillsｔhaｔａrｅwｉdeｌyvａluedD.arenoｔeｑuallyａｖailａbleｉnthelabｏｒmａrkｅt47．Ｓometiｍesorgａｎizatｉonsprovideｓerviｃesｔoｔeｒminatedemployｅeｓtｈathelptheｍbrｉdgethegapbetｗeｅnｔheiroｌdpoｓｉｔionandanewｊob．Theseservicｅsａｒeｋｎoｗnas.Ａ.dｏｗnsｉzingpｒｏgramsB.“ｈeadhuｎting”assisｔanｃｅpｒogｒａｍsC．oｕtplaｃemenｔassiｓtanceD．empｌoｙｅeassisｔａnceprogramｓ(EAPs)４8．Orgａnｉｚationslikeｔohiｒｅoldeｒworｋｅrｓbecａuse．Ａ．theｙhaveｐｒoveｎempｌoｙｍeｎtexｐｅrｉencｅB.ｔｈｅyｌearnfasterC.ｔheyhaｖebeｔtersafｅtyrｅｃordsD．ｔheydoｎotrequiremeｄicalｂenefits4９.Wheｎdeterｍiningwherｅtrainingeｍphaｓisshouldbeplａｃed,anexaｍiｎaｔioｎoｆｔhegｏaｌｓ，ｒeｓourcｅs,anｄenvｉronmeｎtｏｆthｅｏrganizaｔiｏnisknｏｗnas.A．ｔａsｋanalysisB.orｇanizatｉonanalysisC.ｒｅsoｕrceanａlyｓisD.skilｌsanalｙsis50.Ｗhileacareｅrdｅｖeｌoｐmｅnｔｐrogrａmrequiresspeciａlｐｒocｅsｓesandtechｎiqｕeｓ,aｂasiｃrequｉremeｎtis.Ａ.ｔａskaｎaｌysisB.rolｅmoｄeliｎgC.manａgementsuppｏrｔD.ａpｒoｍｏtiｏnpｏｌｉcy1.Theｗortｈandcoｍpenｓationofajｏbshoulddｅpendonalｌoftheｆollｏｗinｇeｘcept.Ａ.tｈeｃondiｔiｏnsaｎdhazardsuｎdｅrwhｉchtheworkｉｓpｅrｆｏrmedB.ｔheskｉlｌaｎdefforttｈejobrｅｑuiresC.ｔheamouｎtｏfresponsｉbiliｔyｉｎvoｌｖｅdＤ.tｈｅgenderoｆｔheｅmｐloyees2.Ｒegaｒｄleｓsofｔheselｅctiｏｎmethodsused，itisesｓｅｎtialthａttｈeselectionproceｄurebe.Ａ．lｅnｇthyaｎdｔhorｏughB.ｑuiｃkaｎdｅfｆicｉenｔC.relｉableandvａlｉdD．ａposｉtiveexperieｎcｅforapplicanｔｓ3.Asuｐervisｏrwhoprｏviｄesaｃｏntinuingfloｗｏｆiｎsｔruｃtions,cｏｍmｅｎts,andsuggestionsｔotｈeｓubordｉnateｉsengagｉngｉｎｗhaｔtｙpeoｆｏｎ-thｅ-jobｔraｉning?.A.casｅstｕｄyB.coachinｇC.ｉndｉvidualdevelopmentD.rｏleｍｏdeliｎg4.Ｐerfｏrmａｎceappraisalsｙsteｍｓsｏmetimesyiｅｌｄdisaｐpｏintｉｎgresultsforalloｆthefolloｗingrｅasonsexｃｅｐt．A.ｌacｋoftop-ｍanagementsupportB.rａteｂiａｓC.useoｆtｈeａｐpｒａｉsaｌprogramfｏrconfｌictiｎgｐurposｅsD．useofapｐraｉｓalsystｅmsinvalｉdaｔinｇｊobanａlysiｓ5.Ａｎｅmpｌoyerｗishinｇtｏraiseｔｈe“realwａges”ｏfeｍpｌoyeeswoｕｌdhavetｏ．A．ｇrａntｗaｇｅiｎcｒeasesｌargerthａnthecostoflivingＢ.rｅevalｕatejｏbｓiｎordeｒtoupgraｄｅthｅｉrｗoｒｔhＣ.payeｍploｙeesonapay-for-perｆormａncestａndaｒdＤ.granｔacroｓs－the－bｏarｄｗagｅincreaｓes6.Ｄiｓadvantagｅsofprofitshａrinｇinclｕdｅallofthefｏllowingexcｅpt.Ａ．bｅcausepａymeｎｔsaremadeoｎlyoncｅayｅar,theymaylｏsetheirｍotivatiｏnａlvalueＢ．pｌansmaynotpaｙofｆｆoｒｓｅveraｌｙeａｒsiｎａrowC.efｆｅctivｅprｏfitshaｒingplａnsrｅｑuireasecｏndHＲprｏgｒａmD.eｍployeemｏraleｃoｕlddrｏpduｒingtｉmｅpｅｒiｏdsａftｅrnobｏｎushasｂeeｎgiｖｅn７．Aｌloftｈeｆolｌowingasattribuｔeｓofsuｃcesｓfuｌglobａｌmaｎageｒｓhasbｅeniｄｅntｉfieｄexcept.A.aｂiliｔytoｓｅizesｔrateｇicopｐortunｉtiesB.seｎsiｔｉviｔｙtoisｓuｅsofdiverｓityC.interpｅrｓonalｃoｍｐeｔｅncyD.capａbiｌiｔytomaｎageａhighlycｅｎtｒａｌizｅdorganizａtion8.Toaｔtainaｓustａinabｌecompeｔitivｅadvantageｔhrｏuｇhpeoｐle,orｇaｎｉｚatioｎｓshoｕlddeｖeloｐcoｍpetｅncieｓintheiremployeｅsthat.A.aｒeｔｒaｎsｆｅｒａbｌeｔoｏtherorｇaｎｉzationsB．canbｅｄuｐliｃａtedC．ｐｒｏvidｅgｅｎｅriｃｓkiｌlｓthatarewideｌyvalｕedD.ａrｅdesigｎｅdａroundｕｎｉqｕeteamｐrocｅsｓes9．Whｉchoｆthｅｆoｌlowｉngisnotanoutcomeofloｗｓａｌａｒybｕdget?．A.ｉncｒeaseｄturnｏｖerB．increasedemployeeoutputC.thｅcreationｏfatwo-tierｗaｇesysｔemD.diminｉshedemployeｅouｔｐut１0．Benｅｆitｓｏforientaｔionｐrogramsfrequentｌｙreｐortedbyeｍployersinｃludeａllofｔhefｏｌｌowｉｎｇｅｘcｅpｔ.A．ｈiｇherturnｏｖeｒＢ.faciliｔatｉｏnｏfleａrｎingＣ．improvｅdｅmｐloyeeｍｏraleD．iｎcreaseｄprｏduｃtiviｔy1１.Inｏrｄertopｌayａmorｅａｃtivｅroleininfluｅ