阿尔卡特OXE培训教材

Alcatel-Lucent

OmniPCXEnterpriseTrainingMonday,October18,2010Theproposeoftraining

LetadministratorslearnhowtosetandcanceltheparametersofuserbyaPCterminal.掌握用户性能的设置和取消

Letadministratorslearnallsystemcommands掌握所学的系统管理命令

Letadministratorslearnhowtobackupandrestoresystemdatabase.

掌握系统数据的恢复和备份

Letadministratorslearn

localizationoffaults简单掌握故障定位

Letadministratorslearnhowtouseattendantandphoneset.

学会话务台以及数字话机的操作Thecontentsoftraining

SystemArchitecture系统结构

OperationoftheTerminal终端操作

Operationofattendantandphoneset话务台以及话机终端使用

UserCategory用户性能

commandsofsystemconfigration系统管理命令AgendaTime

Contents

1th9：00--11：30OXEOverview、Architecture、BoardsintroduceOXEFunctionsandFeatures功能特点介绍Hardwareinstallation硬件连接Systemloin系统登录ManagementofsystemIPaddress系统IP地址管理14：00—16：30Poweronandshutdownof

OXE系统启动与关闭InstallationofMediaGatewayandconfigurationofGDboardMediaGateway的安装及硬件GD的管理BackupandrestoreofOPSfiles.OPS文件的备份与恢复Maintenanceofdatabase数据库维护Practice练习

AgendaTimeContents

2th9：00--11：30Commandsofmaintenance常用维护命令Howtouse“mgr”commandMgr工具管理Rackconfiguration机架管理Slotsconfiguration槽位管理Extensiondataconfiguration分机数据管理Usercategoryconfiguration分机性能、类别管理14：00—16：30Pickupgroupandhuntinggroupconfiguration代接组和连选组管理Practice练习AgendaTimeContents

3th9：00--11：30Conference(threepartyandmultiparty)configuration电话会议（三方、多方）管理Attendantandattendantgroupconfiguration话务台，话务台组的管理MultilineandManager/Assistantconfiguration复线、经理/秘书功能管理14：00—16：30Trunkandtrunkgroupconfiguration中继组，中继线的管理Categoryconfigurationconfiguration类别管理abbreviateddialingconfiguration缩位拨号管理Practice练习AgendaTimeContents

4th9：00--11：30ConfigurationofIPsetIP电话机管理Systembackupandrestore系统数据的备份，恢复Redundancy双备份切换Synchronizationofdata数据同步14：00—16：30Phonesets终端介绍及使用（分机性能使用）Attendant话务台介绍及使用Practice练习

AgendaTimeContents

5th9：00--11：30PCSQ&A交流及反馈14：00—16：30Test考试OXEOverviewOXEOverview-CallServerCallServer(alsocalledCPU)isthecontrollerofOXE在OXE中，CS担当了相当于CPU的功能。

Hardware:Harddisk+CPUboard+Memory

硬件：硬盘+CPU+内存

Software:Linus(RedHat)

软件：Linux（RedHat）SignalingprocessingfunctionunitisincludeinCS:

包含了信令的处理单元：processingsignalingbetweenMediaGatewayorIPterminalandCS

supportingUA、H.323、SIPCSsupportredundancymode

可以处理和MG或其他IP终端的信令。其支持的协议非常广泛，包含UA、H323和SIP等。另外，CS可以配置成双备份系统。OXEOverview-CallServer3CShardwaretypesCS有3种不同的硬件类型

IP机架式服务器IP晶体结构服务器IP功能型服务器OXEOverview–MediaGatewayMediagateway:2hardwaretypes媒体网关：有2种不同的类型IP媒体网关IP晶体结构媒体网关OXEOverview–PhoneSetsOXEOverview-BoardsUserSide:Phonesets用户侧（桌面电话）：Interfacesignaling接口协议（信令）CrystalMediaGatewayIP晶体结构媒体网关Boardtype板卡种类InterfacenumberperBoard数量（每块板件所支持）数字话机Digital(Alcatel-Lucent9seriessets)eUA3232模拟话机analogsetseZ323220+voiceguidebroadcastS0话机setsBRA28DECT话机setsDECT8DECT8Pack8DECTRBSbasestationsDECT8+30DECTusersOXEOverview-BoardsCustomerEdge:Phonesets用户侧（桌面电话）：Interfacesignaling接口协议（信令）IPMediaGatewayIP媒体网关Boardtype板卡种类InterfacenumberperBoard数量（每块板件所支持）数字话机Digital(Alcatel-Lucent9seriessets)DECT话机S0UAI16UAI8UAI41684模拟话机setsSLI16SLI8168OXEOverview-BoardsUAIoreUAdigitalterminalconnectionUAI或eUA板可承载终端示意图SLIoreZanalogterminalconnectionSLI或eZ板可承载终端示意图OXEOverview-BoardsCarrierside:carrier’strunk中继侧（运行商接入）：Interfacesignaling接口协议（信令）CeystalHardwareMediaGatewayIP晶体结构媒体网关Boardtype板件名称InterfacenumberperBoard数量（每块板件所支持）E1-CCS:ISDNE1,ABC-F,Q-SIGNPRAE-22E1-CCS:DPNSS,DASS2NPRAE-21E1-CAS:R2PCM21T0BRA2-18AnalogNDDI2-2NDDIEMTL(较传统的组网协议)886OXEOverview-BoardsInterfacesignaling接口协议（信令）IPMediaGatewayIP媒体网关Boardtype板件名称InterfacenumberperBoard数量（每块板件所支持）E1-CCS:ISDNE1,ABC-F,Q-SIGPRA-E11E1-CCS:DPNSS,DASS2E1-CAS：R2PCM21AnalogAPA4APA848T1CASPRA-T11T0BRI2BRI4BRI8248OXEOverview-BoardsAuxiliaryboardsinCrystalMediaGateway:IP晶体结构媒体网关其他重要板件：

IO2N+ISAB2fordealinghightraffic大话务量时使用

VPUxforVoicemailfunction语音信箱

RMAforremotemaintenance远程维护接入

INTIP+GIPxforconnectionofH.323andSIPterminals.AndforIPnetworking

用于IP-TOUCH,H323,SIP终端,

及H323,ABC-F2,SIP等协议组网。

GPA2forVoiceguideand29conference

用于提供语音导航29方R2信令资源

INTOFxforconnectionofcabinet机柜间的连接

OXEOverview-BoardsAuxiliaryboardsinIPMediaGatewayIP媒体网关所承载的其他重要板件：GAx+MADAx（ARMADA）：forIPterminalsignaling,29conference,networking提供IP-TOUCH,H323,SIP终端资源,H323,ABC-F2,SIP等协议组网,29方会议GDx+MADAx（ARMADA）：forcabinetpowersupply,IPterminalsignaling,29conferrence,networking.Remotemaintenance.用于提供整个机柜的供电，IP-TOUCH,H323,SIP终端，H323,ABC-F2,SIP等协议组网，29方会议资源，eRMA远程维护接入及信令备份

(POWR)MEX+HSL1：forconnectionsbetweencabinetstoprovidepowersupplyandsignaling.Andalsoprovide3partyconference

与所关联的GDx连接获得信令,提供本机柜的电源,提供3方会议资源LANx：8or16portsLANswitchboard

提供8口或16口的LANSWTICHBeforloginOXE//Hardlineconnectionsforlogin(CrystalMediaGateway)OXE登录时硬件连接（IP晶体结构媒体服务器）：RS232PINFig.RS232连线说明

OXE侧（25针）OXEside(25PIN)PC侧（9孔）PCside(9PIN)2（Tx）2（Tx）3（Rx）3（Rx）7（gnd）5（gnd）BeforloginOXEHardlineconnectionsforlogin(IPMediaGateway)OXE登录时硬件连接（IP媒体服务器）：RS232PINFigRS232连线说明：OXE侧（RJ45）

PC侧（9孔）

17243355627688PCconfigurationforloginOXEPCSetup(oruseothersoftware“Neterm”,”CRT“：PCconfigurationforloginOXE设置超级终端：(setupHyperTerminal)PCconfigurationforloginOXE设置波特率(setupBaud)PCconfigurationforloginOXE如果使用网络登录OXE(logonOXEsystem)HavetologinbyRS232port,ifcannotgettheIPaddressofcallserver.如果OXE的CallServer的IP地址未知，则必须使用串口登录。LoginTypingtheusernameandpassword输入用户和密码：Loggedin当登录后显示：

ManagementofCallserver’sIPaddressWhyweneedtochangethedefultIPaddress?为什么需要修改CallServer的IP地址？ThedefultIPaddressissubnetmask系统出厂的CallServerIP为

子网掩码为：92Itishardtodeployincustomer’snetwork.Ifthesystemhave:IPterminals;IPnetworking;TAPI、TSAPI、CAST、AHL。不符合用户实际IP地址的要求,有IP、H323、SIP等终端,有H323、SIP、ABC-F2等协议组网有TAPI、TISAPI、CSTA、AHL等应用Caution：onlyonesessionorserviceallowedtomodifytheIPaddressin

sametime.注意：在同一时刻，只允许有一个修改IP地址的进程或服务!

ManagementofCallserver’sIPaddressCheckcurrentIPaddressbyusingcommandofmore/etc/hostsCallServer的IP地址查看：使用more/etc/hosts命令查看当前的IP地址。Subnetmask,loopbackaresignificantforsystemmanagement.Subnetmask、loopback和在后缀中有描述的项目（如standcpu，maincpu），是实际有意义的。

ManagementofCallserver’sIPaddressNetadmin:tosetIPaddressnetadmin

–m:tomodifyIPaddress使用netadmin重新创建或netadmin-m命令修改。ManagementofCallserver’sIPaddressUsingnetadmin–mtomodifycallserver’sIPfromto使用netadmin–m修改CallServer的IP地址实例：（将更改为）ManagementofCallserver’sIPaddressTypingthenewIPaddressandsubnetmask输入新的IP地址及子网掩码ManagementofCallserver’sIPaddressManagementofCallserver’sIPaddressSetnewIProutinggateway网关地址按此模式配置：ManagementofCallserver’sIPaddressCaution:IProutinggatewayaddressandcallserveraddressmustinthesamesubnet注：网关地址必须与CallServer的IP地址在同一子网中ManagementofCallserver’sIPaddressManagementofCallserver’sIPaddressManagementofCallserver’sIPaddressToverifytheconfiguration使用命令验证配置Usingcommand“pingxxx.xxx.xxx.xxx”toverify.(Ping)使用pingxxx.xxx.xxx.xxx(ping)验证ManagementofCallserver’sIPaddressCaution:iftheoperateisbreakwhenusing“netadmin”or“netadmin–m”,youhavetologinrootaccountandusing”Kill-9<PLID>tostopsession”注意事项：当在使用netadmin或netadmin–m命令时，认为中断；必须在root账号下，使用命令Kill-9<PLID>中断进程。ShutdownthesystemStandardproceduretoshutdownsystem:First,Shutdown–hnow不建议以直接切断电源的方式关机。会影响硬盘使用寿命，照成系统不稳定。标准关机流程如下：

1.使用命令shutdown–hnow停机。

ShutdownthesystemSecond,turnoffthepowerswitch.2.将CallServer的面板电源开关关闭。ResetthesystemResetcommand:shutdown–rnowOXE系统重启：是关机并自动重新运行的过程。使用命令：shutdown–rnowTheresetwilltake10-15min:stoptheOS,andrestartit.Thenloadingthetelephoneservice,checkinghardwares,updatingthedatafromcallservertoallboards.整个过程需要10-15分钟：将OS(Linux)停用，并再启动，最后加载电话运行软件模块,检测所有板件,所有板件将从CallServer下载数据。ConfiguringIPMediagatewayThepropose:tomakesuremediagatewaycancommunicatewithcallserver,wehavetoconfiguretheIPaddressandsubnetmaskofIPmediagateway.目的：需要将IP媒体网关的IP地址和CallServer的地址在同一子网或在不同子网时可以互相通信，即GD可以从CallServer下载数据。Example:callserverIP:/24GD:/24本实例CallServerIP:/24GD:/24配置在同一子网中。建议：使用R232线,直接通过串口维护管理。

ConfiguringIPMediagatewayConfiguringIPMediagatewayCaution:afterthemodification,havetosavethechange.Thenrestartthesystem,themodificationsareapplied.注意：修改完成退出时,必须保存数据。重启后,配置生效。ConfiguringIPMediagatewayConfigurationoncallserver:creatanIPmediagatewayCommand:Login–mgr–mediagateway-create在CallServer侧配置：创建IP媒体网关系统登录后使用mgr管理命令mediaGateway--createConfiguringIPMediagatewaySettheMACaddressofGDintocallserverCommand:Login–mgr–shelf–godown–godown–Ethernetparameters–consultmodify将GD的MAC地址写入CallServer中目的：CallServer与GD通过网络通信。系统登录后使用mgr管理命令-shelf-godown-godown-ethernetparameters-consultmodifyConfiguringIPMediagatewayInputMACofGDintotheblank只需将GD的MAC地址填入CallServer（GD的IP地址将自动识别）ConfiguringIPMediagatewayCheckthestatusofGD:Command:config2GD工作状态查看：使用命令config2（如有异常,请串口连接至GD查看启动过程分析异常原因并排除故障。）BackupandrestoreOPSfilesBackupandrestoreOPSfilesareusing“swinst”LoginbyrootrightCommand:loginroot-swinst–expert–OPSconfigurationOPS文件备份和恢复必须使用swinst工具命令（当系统扩容或升级软件时才需要操作）系统使用root账号登录后使用swinst管理命令—expert—OPSconfigurationBackupandrestoreOPSfilesBackupOPSOPS备份：

BackupandrestoreOPSfilesCopyfilestoharddiskofcallserver将如下文件备份至CallServer硬盘上：BackupandrestoreOPSfilesTransferthesefilesfromOXE’sharddisktoPCterminalUsingFTPclientsoftware将以上文件从OXE硬盘上取到PC上：使用FTP工具（或使用windowsFTP服务）BackupandrestoreOPSfilesRestoreOPSfiles:copytheOPSfilefromPCtoOXE’sharddiskinpath

/usr4/BACKUP/OPSCaution:whenrestoreOPSfiles,havetostoptelephoneservice,andrestartthesystem,newOPSareapplied.Command:loginroot–swinst–expert–OPSconfigurationOPS文件恢复：将新的OPS文件使用FTP工具上传至CallServer的硬盘路径：/usr4/BACKUP/OPS目录注：在OPS文件恢复时,必须停用电话运行模块软件；或重启系统后生效。系统使用root账号登录后使用swinst管理命令—expert—OPSconfigurationBackupandrestoredatabasefilesBackupandrestoredatabasebyusing“swinst”Command:loginroot–swinst–expert–backup&restoreoperations数据库文件备份和恢复必须使用swinst工具命令（当系统有大量数据修改后建议使用数据备份,并保存到PC上）系统使用root账号登录后--使用swinst管理命令—expert—Backup&restoreoperations

BackupandrestoredatabasefilesBackupandrestoreOPSfilesWhenbackupfinished,systemgenerateabackupfilenamedmao-accTransferthisfiletoPCbyusingFTPclientsoftware.备份完成后,生成mao-acc文件。请使用FTP工具，在/usr4/BACKUP/IMMED目录下下载即可。//SystemcommandsLogincommand:login:mtclpassword:mtcl登录系统命令和密码

login:mtclPassword:mtclExitcommand:xa00000>exit退出系统命令

xa00000>exitResetcommand:xa0000>shutdown–rnow

shutdown–hnowCaution:whensystemisrestarting,thetelephoneserviceisstopped.系统复位命令

xa00000>shutdown–rnowshutdown–hnow

慎用，系统将停机后重新启动。在此期间所有电话服务将终止。SystemcommandsSystemdatamanagementCommand:xa00000>mgr系统数据管理菜单命令xa00000>mgrSoftwareinstallationmanagementCommand:xa00000>swinstCaution:modifyparametersofswinstcouldcausesomeexpectableaffects.Sobeforeanychanges,consultingourprofessionalenginners.系统安装管理菜单命令xa00000>swinst

慎用，操作不当可能引发不可预测的故障。仅对专业人员开放。CheckingsystemCommand:xa00000>config

观察系统功能板状态命令xa00000>configCheckingsetsCommand:xa00000>termstatdextensionnumber观察话机状态命令xa00000>termstatd分机号码如：termstatd100CheckingtrunksXa00000>trkstat–rtrunkgroupnumber观察中继线状态命令

xa00000>trkstat–r中继组号如：trkstat–r0SystemcommandsCheckingCPUXa00000>role-b观察系统CPU板工作状态命令

xa00000>role–bSwitchtheroleofCPUXa00000>bascul切换系统CPU板工作状态命令（在两块CPU之间进行切换）

xa00000>basculResetboardsXa00000>rstcplACTNo.SlotNo.Rstcpl02

系统功能板复位命令

xa00000>rstcplACT号板位如：rstcpl02Caution:allcommandsmustbelowercaseletters.注：系统所有的命令必须都是小写的英文字母

Command-mgrType“mgr”toenterthesystemmanagementmenu在提示符下输入小写的“mgr”进入系统管理菜单xa000000>mgr

Hit“enter”buttontoselectitem.“Ctrl+V”or“F1”meanssavethechangesandexit.“Ctrl+c”or“F2”meansexitwithoutsavethechanges.在系统管理菜中可用“Enter”键表示选中某项用“Ctrl+V”键或“F1”键表示输入参数的确认后存盘用“Ctrl+C”或“F2”键表示不存盘退出。

CTRL+F－－－－－－pagedown向下翻页。

CTRL+B－－－－－－pageup向上翻页。

CTRL+I－－－－－－checkingthehelp查看当前菜单项的帮助文件。

Backspace－－－－－－Del删除键。

CTRL+W－－－－－－Refresh刷新屏幕。

CTRL+Pbackwardfortypedcommands向后翻重复先前输入过的命令

CTRL+Nforwardfortypedcommands向前翻重复先前输入过的命令Command-mgrShelfAtmDectsystemEventsRoutingDiscriminatorSystemSecurityandAccessControlTranslator

IPCategories

Attendant

Users

ProfiledUsersSetProfilesGroups

AbbreviatedNumberingPhoneBookEntitiesTrunkGroups

ExternalServicesInter-NodesLinksX25DATAApplicationsSpecificTelephoneServices

MgrmenuMgr菜单ExtensionconfigurationsAnalogextensionsconfigurationFirst,creatingananalogextensionboardCommand:login–mgr–shelf–godown-creat模拟分机配置：先创建SLI16（模拟用户板）

系统登录后使用mgr管理命令-shelf-godown-createExtensionconfigurationsSecond,creatinganaloguserCommand:login–mgr–users-create创建模拟用户（100分机）系统登录后使用mgr管理命令-users--createShelfAtmDectsystemEventsRoutingDiscriminatorSystemSecurityandAccessControlTranslatorIPCategoriesAttendantUsersextensionmanagemnt

ProfiledUsersSetProfilesGroupsAbbreviatedNumberingPhoneBookEntities

TrunkGroupsExternalServicesInter-NodesLinksX25DATAApplicationsSpecificTelephoneServicesPressentergoinginto：extensionmanagementmenuExtensionconfigurationsGodownhierarchyConsult/ModifyConsult/ModifyOverviewofObjectCreate

CreateOverviewofObjectModifyModifyOverviewofObjectDelete

FORCEDDELETEMemoryre-initializationFacilitiesPressentergoinginto:createextensionsExtensionconfigurationsNodeNumber(reserved):1DirectoryNumber:

extensionnumber

Directoryname:

extension

DirectoryFirstName:

name

ShelfAddress:255

BoardAddress:255

extensionaddress

EquipmentAddress:255

SetType+ANALOG

EntityNumber:1SetFunction+DefaultProfileName:KeyProfile+NoneIdentifierofDomain:0LanguageId.:1

languagecode

SecretCode:****

Confirm:****

AssociatedSetNo.:forvoicemailusing

SelectingphonetypesExtensionconfigurationsCostCenterId:255CostCenterName:ChargingCategory+JustifiedPublicNetworkCategory:2

ExternalForwardingCategory:255Tel.FacilityCategoryId:0

defaultvalue

ConnectionCategoryId:0HuntingGroupDirNo.:

PickupGroupName:

ReservedTimeSlot+FalseVoiceMailDir.No.:

语音信箱号

PagingTrunkGroup:255PagingBeeper:Tele-MarketingAgent+FalseTodefineextension’scallingrights1Localcallonly2externalcall3countrycall4internationalcallTosetextensionsbelongtowhichhuntinggroup.Extensionconfigurationssettype分机类型ExtensionconfigurationsSettypeExtensionconfigurationsAnalogmeansanalogphoneset4004、4010、4020、4035、（4019、4029、4039

arethelatestseries）aredigitalphonesetsofALCATEL

4018、4028、4038、4068

areIPsetsofALCATELPhonecategoryPhonefacilitycategory路径：mgrcategories—phonefacilitycategory

Consult/Modify

Consult/ModifyOverviewofObjectModifyModifyOverviewofObjectFacilitiesPhonecategory

NodeNumber(reserved):1Instance(reserved):1Tel.FacilityCategoryId:0RightsProt.againstdir.callpickup:0Protectedagainstallintrudes:0Protectedagainstsetintrude:1Outgoingcallsonly:0ForwardtoexternalNo.:1Prot.againstmulti-lringing:0Protectedagainstforwarding:0Protectedagainstbeeps:0Prot.againstcallannounc.:0Remotewake-up/appointement:0Auto.callbacksatell.trkgrp:1Transferonnoanswer:1ISDNremotechargeservice:0Bypassonforwarding:0Prot.againstbypassonforward:0

Phonefacilitycategoryistosettheextension’sfunctionssuchasDND,transfer,voicemail,intrude….分机性能类别指的是：分机是否具有免打扰、语音留言、文本留言、叫醒、转移、强插等重多功能。PhonecategoryInterphony:1SecretCode,KeyRepertory:0NightServ.Answ.Pickup:0NightServ.Directcallpick-up:0AttendantCallPrivil.onPAI:0Busypriv.topublicoverfl.:0Server-MinitelPC:0Prot.againstPriv.Call:0Prot.against.Rem.Forward.:0BeepOnExt.Call:0O/Sprivateto_publicoverflow:0Transferoutgoing-incoming:1TransferOutgoing-Outgoing:1FollowExternalforwarding:1MaskIOnlyforext.calls:132categorys共有32个分机新能类别PhonecategoryRingingtoneInHandset:1NotreceivedMiniMail:0NoCallbackOnFreeSet:0NoCallbackOnBusySet:0OpTGReservationOverride:0NoSubstitustion:0Reserved:0LockKey:0Prot.againstGuestPrivateCall:0Prot.againstVIPPrivateCall:0Prot.againstPrivateCallres1:0Prot.againstPrivateCallres2:0Prot.againstAutomaticanswer:0AuthorizedDISAunlocking:0TemporizedCallRelease:0

RoutingModeAtOffHook+NORouting

。。。。

Allvaluesaredefaultvalues,tochangevaluedependsonneedsPhoneaccesscategoryTosetextensionpublicaccessrightCommand:mgr–categories–accesscategory用于定义分机用户的外线权力路径：mgr—categories—AccesscategoryAccessCategory

外线类别ConnectionCategory

连接类别TransferCategoryPrivateCallsConnect.Categ.PhoneFacilitiesCategories

话机性能类别Godownhierarchy

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