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HD15FieldServiceManual453561311785A March2010CSIPLevel2©KoninklijkePhilipsElectronicsN.V.2010AllrightsreservedPublishedinUSAAboutThisManualAudience Thisdocumentandtheinformationcontainedinitisstrictlyproprietaryandconfidentialinfor-mationthatBEDISTRIBUTEDORLICENSEDANDISFORTHEUSEOFPHILIPSPERSONNELANDLICENSEDITISBEORELSE,ELEC-ORThismanualsupportsthefieldservicemaintenanceandrepairoftheHD15UltrasoundSystem.Theuserofthisdocumentisaqualifiedultrasoundelectronicstechnicianwhohascompletedtrainingclassesonthesystemanditsperipherals.NewinThisRevision
Allpreviousrevisionsofthisservicemanualaresupersededbythisrevision,whichincorporatesanychangerequestsapprovedsincethelastrelease.ManualThismanualisinPortableDocumentFormat(PDF),forviewingonalaptopcomputerwithAcrobatAlistofbookmarksfunctionsasanadditionaltableofcontents.Thosebook-marks,thetableofcontents,andcross-referencesusehypertextlinkstoprovideaccesstothereferencedinformation.453561311785CSIPLevel2HD15FieldServiceManualPage453561311785CSIPLevel2HD15FieldServiceManualPagePAGE3AboutThisManualConventionsinThisManualServiceManualQuestionsorCommentsCustomerAssistance
Thefollowingconventionsareusedinthismanual:Hypertextlinksblue.Allproceduresarenumbered,andallsubproceduresarelettered.mustcompletestepsinthesequencetheypresentedtoensurereliableresults.Bulletedlistsindicategeneralinformationaboutafunctionorprocedure.Theydonotimplyasequentialprocedure.Controlnamesandmenuitemsortitlesspelledastheyareonthesystem,andtheyappearinboldtext.Symbolsappearastheyappearonthesystem.AnEnglishsystemisassumed.Ifyouquestionsabouttheservicemanual,oryoudiscoveraninthemanual,contactPhilipsUltrasoundCommunications,MS964,attheaddresssupportlocationsaroundtheworldcanprovidecustomerstechnicalassistancewiththeultrasoundsystem.CustomersshouldcontacttherepresentativeorsalesofficewhichtheypurchasedthesystemorthenearestPhilipsUltrasoundoffice.PhilipsUltrasound22100Bothell-EverettHighwayBothell,98021-8431USA425-487-7000or800-426-2670/ultrasound“QLAB,”“SonoCT,”and“XRES”aretrademarksofKoninklijkePhilipsElectronicsN.V.Non-Philipsproductnamesmaybetrademarksorregisteredtrademarksoftheirrespectiveowners.ThisdocumentandtheinformationcontainedinitisproprietaryandconfidentialinformationofPhilipsMedicalSystems(“Philips”)andmaynotbereproduced,copiedinwholeorinpart,adapted,modified,disclosedtoothers,ordisseminatedwithoutthepriorwrittenpermissionofthePhilipsLegalDepartment.UseofthisdocumentandtheinformationcontainedinitisstrictlyreservedforcurrentPhilipspersonnelandPhilipscustomerswhohaveacurrentandvalidlicensefromPhilipsforusebythecustomer’sdesignatedin-houseserviceemployeeonequipmentlocatedatthecustomer’sdesignatedsite.Useofthisdocumentbyunautho-rizedpersonsisstrictlyprohibited.ReportviolationoftheserequirementstothePhilipsLegalDepartment.ThisdocumentmustbereturnedtoPhilipswhentheuserisnolongerlicensedandinanyeventuponPhilips’firstwrittenrequest.Philipsprovidesthisdocumentwithoutwarrantyofanykind,impliedorexpressed,including,butnotlimitedto,theimpliedwar-rantiesofmerchantabilityandfitnessforaparticularpurpose.Philipshastakencaretoensuretheaccuracyofthisdocument.However,Philipsassumesnoliabilityforerrorsoromissionsandreservestherighttomakechangeswithoutfurthernoticetoanyproductshereintoimprovereliability,function,ordesign.Philipsmaymakeimprovementsorchangesintheproductsorprogramsdescribedinthisdocumentatanytime.453561311785CSIPLevel2HD15FieldServiceManualPage453561311785CSIPLevel2HD15FieldServiceManualPagePAGE380ContentsContentsAboutThisManual 1Audience 1NewinThisRevision 1ManualFormat 1ConventionsinThisManual 2ServiceManualQuestionsorComments 2CustomerAssistance 2Contents 4GeneralInformation 39Introduction 39MoreAboutThisManual 39SystemOverview 41Figure1-1HD15UltrasoundSystem 42Figure1-2HD15UltrasoundSystemControlPanel 43Features 44Clinical/AnalysisOptions 45Table1-1Clinical/AnalysisOptions 45Transducers 45Languages 46Options 46Peripherals 46ReferenceInformation 47PhysicalDescription 47Cart 47SystemControlPanel 47SystemMonitor 47InternalComponents 48OptionalPeripherals 48Figure1-3SystemPeripherals 49DeviceSafetyRequirementsandRegulatoryCompliance 50SuppliesandAccessories 50SystemShippingInformation(CratingandUncrating) 51SystemSpecifications 52Introduction 52PhysicalSpecifications 52ElectricalSpecifications 52EnvironmentalSpecifications 53SystemPCSpecifications 53Table2-1PCHardwareSpecifications 53MonitorSpecifications 56MiscellaneousSystemSpecifications 56PhysioSpecifications 57PeripheralSpecifications 57Safety 58Introduction 58AboutSafetyInformation 58GeneralOperatingSafety 58ElectricalSafety 59AvoidingEMIandRF 61MechanicalSafety 62GeneralEquipmentProtection 63AboutElectrostaticDischarge 64Symbols 65TheoryofOperation 74Introduction 74OperatingSystem 74SystemArchitecture 74FunctionalDescription 75PhysicalFunctions 76SystemOperatingPower 76Table4-1SystemPowerSupplyOutputVoltages 76Figure4-1SystemPowerSupplyLEDIndicatorsandTestPoints 79OperatingSystem 80UltrasoundApplicationSoftware 80E-boxFunctions 81PCFunctions 84SystemControlPanel 88QuickKey(SoftKey)Panel 89SystemMonitor 89RearI/OAssembly 89iPassCable 91SystemCooling 91Figure4-2HD15SystemSimplifiedFunctionalBlockDiagram 92Figure4-3HD15SystemPowerDistributionDiagram 93Installation 94Introduction 94InspectingtheInstallationSite 94CheckingPhysicalAccessforDeliveryandInstallation 94CheckingElectricalandEnvironmentalRequirements 94ImageManagementNetworkRequirements 95TopreparefortheinstallationoftheDICOMConnectivityoption 95SystemUncrating 96InspectingtheCrate 96Toinspecttheshippingcratebeforeunpackingthesystem: 96UncratingProcedure 96InspectingtheSystem 97Toinspectthesystemafteruncrating 97InstallingtheSystemPowerCord 98PoweringOntheSystem 99Topowerupthesystem 99ConfiguringtheSystem 100SettingUptheMonitor 100VerifyingandSettingtheUserInterfaceLanguage 100TosetthelanguagetoEnglish(fortheU.S.)orRussian 100ToconfigurethelanguagesettingsforlanguagesotherthanEnglish(fortheU.S.)orRussian 101SettingtheInstitutionName 103Tosetorchecktheinstitutionname 103SettingtheDateandTime 103Tosetthesystemdateandtime 103VerifyingtheSystemOptions 103Toverifysystemoptions 103InstallingandRemovingOptions 104Toinstallanoption 104Toremoveanoption 104TurningInstalledOptionsOnandOff 105Toturnanoptiononoroff 105ConfiguringtheDICOMFeature 105ConfiguringDICOM 107ConfiguringtheKeystrokeLog 109ToconfiguretheKeystrokeLog 109RemoteServiceConfigurationandRegistration 109ToconfiguretheRemoteServicewindow 110ConfiguringOtherSystemSettings 111PreparingthePeripherals 111ToconfigurethesystemforPALformat 111CheckingSystemFunctionality 112PresentingtheSystem 112Figure5-1InstallationProcedureList 114PhysicalInstallationProcedures 114UncratingtheHD15UltrasoundSystem 115Figure5-2CuttingthePlasticBandingandTapeSeams 115TouncratetheHD15UltrasoundSystem 115Figure5-3RemovingtheCorrugateLid 116Figure5-4RemovingtheUpperCorrugatePacking 117Figure5-5RemovingtheCorrugatedWrap 118Figure5-6RemovingtheRampandRampBrace 119Figure5-7RemovingtheHold-downBrace 120Figure5-8RemovingtheWheelChock 121Figure5-9PlacingtheRamp 122Figure5-10RollingtheSystemOffthePallet 123Figure5-11RemovingtheFoamPacking 124Figure5-12UnpackingtheSystemPowerCord 125SystemPowerCord 126Figure5-13InstallingtheSystemPowerCord(withWirePower-CordRetainer) 126Toinstallthesystempowercord 126Figure5-14AssemblingtheUniversalPower-CordRetainer 127Figure5-15InstallingtheSystemPowerCord(withUniversalPower-CordRetainer) 128Figure5-16SecuringtheSystemPowerCord 129DVDRecorderRemoteControlUnit(Option) 130Figure5-17PluggingintheRemoteControlCable 130ToinstalltheDVDrecorderremotecontrolunit 130Figure5-18InstallingtheRemoteControlUnitHangerBracket 131132Introduction 132WarningsandCautions 132VisualInspectionforMechanicalIntegrity 132SystemFunctionality 133ServiceTools 134ToviewtheServicetools 134Figure6-1ServiceToolsDisplay 135Figure6-2KeystrokeLogTools 137Tostartanewkeystrokelog 138ToconfiguretheKeystrokeLogSettings 138Toviewselectedfiles 138Tocopyselectedfiles 138Todeleteselectedfiles 138TousetheServicetoolstoaccessfieldservicetools 139Figure6-3FieldServiceMenu 141TousetheDatabaseRepairtools 142Figure6-4DatabaseRepair 143Tovieworeditthenetworkconnectivitysettings 144Figure6-5NetworkAdministration 145TovieworedittheTCP/IPproperties 146Figure6-6InternetProtocol(TCP/IP)Properties 147Toenableremoteconnectiontothesystem 148ElectricalSafetyTests 148ResidentSelfTests 148Availability 149LoggingOn 149TostarttheRSTapplicationwhilethesystemisbooting 149Figure6-7RSTIcon(LowerRightCornerofSplashScreen) 150TostarttheRSTapplicationwhiletheultrasoundapplicationisrunning 150Figure6-8ActiveBoxIcon 151ToclosetheRSTApplication 152UserInterface 152Figure6-9RSTWindow 153Info 154Test 155Figure6-10RSTTestWindow 156Torunanextendedtest 158Torunasubsystemtestorasubmoduletest 158TestInformation 159Torunaninteractivetest 162Figure6-11InteractiveTestDisplay 163Log 164Figure6-12LogDisplay 165Toviewerrorlogs 166SavingtheApplicationLog 166TocleartheApplicationLog 167Toclearthesystemlog 168UsingtheServiceLog 168TomakeanewentryintheServiceLog 168ToViewdetailsforanentryintheServiceLog 169ToprinttheServiceLog 169TomodifyanexistingServiceLogentry 169Adjustments 170Introduction 170AdjustingtheMonitor 170SettingtheLCDMonitorBrightness 170Tosetthedefaultmonitorbrightness 170Toadjustthemonitorbrightnessasneeded 170SettingtheLCDMonitorTintControl 171Tosetthedefaultmonitortint 171Toadjustthetintasneeded 171SettingtheControlPanelBrightness 171Tosetthedefaultcontrolpanelbrightness 171ResettingtheLiftMechanism 171Toresettheliftmechanism 171Maintenance 173Introduction 173EquipmentandSupplies 173CheckingSystemPerformance 173CheckingtheSystemElectricalandMechanicalIntegrity 173BackingUpandRestoring 174MediaCompatibility 174BackingupDataonRemovableMedia 174Tobackupdataonremovablemedia 174Torecordthenetworksettings 176Torestorethenetworksettings 176CleaningtheSystemExteriorandPeripherals 177TocleantheLCDmonitorscreen 178Tocleanthetrackball 178CleaningTransducers 179CleaningtheAirFilter 179Tocleanthesystemairfilter 179Figure8-1SystemAirFilter 180181Introduction 181WarningsandCautions 181AllTroubleshootingStartsHere 181Table9-1EffectiveProblem-SolvingGuide 181ClarifyingSymptoms 182Re-creatingaProblem 183IsolatingCauses 183DevelopingaSolution 185ImplementingaSolution 185VerifyingCorrectiveActions 186ReturningtheSystemtoService 186KnownSymptoms,Causes,andCorrectiveActions 187Table9-2PreviouslyExperiencedProblems 187PasswordsDoNotWork 188UnabletoAccesstheServiceUtility 188CheckingforEMIandRFI 188SystemHangsorCrashes 189F-keyAlternatesonControlPanel 190PCDiagnostics 191Toentersimulationmode 191Figure9-1SimulationModeIcon(LowerRightCornerofSplashScreen) 192ToisolatethePCfromtheE-boxbyjumperingthepinontheACB 192Figure9-2ACBNPOWERONPin 194ToisolatethePCfromtheE-boxbyjumperingthepinonthepowersupply 195Figure9-3PowerSupplyN_PWRONpin 196ToruntheCHKDSKutility 197Todefragmenttheharddiskdrive 198DICOM/NetworkFailures 198DICOMDiagnostics 199Tousetheavailablediagnostictools 199Toretryordeleteajob 200Todeletealljobsorclearlogentries 200Figure9-4JobManager 201Figure9-5DICOMDiagnosticsDisplay 203TousetheLoggingtooltocopylogfiles 204TousetheLoggingtooltodeletelogfiles 204TousetheRepairstools 205Figure9-6RepairsDialogBox 206UsingtheRepairNetworkConnectiontool 207Figure9-7RepairNetworkConnectionDisplay 208TroubleshootingGuide 209Table9-3SymptomsandPossibleCauses/Actions 209Figure9-8PCAuxiliaryPowerConnectorPinout 211Figure9-9MotherboardJ1PTConnectorPinout 212NetworkProblems 212TocheckforLANactivity 212FirmwareProblems 213Toreprogramthefirmwareonthequickkeypanel 213DVDRecorderPlaybackProblems 213TosetthesystemvideotodisplaytheDVDrecordervideo 213LEDIndicators 213Figure9-10LEDIndicators,ACOKLight(PowerSupply,Rear) 214Figure9-11LEDIndicators,AcquisitionControlBoard(ACB) 215Figure9-12LEDIndicators,AnalogInterfaceModule(AIM) 216Figure9-13LEDIndicators,MotorControllerBoard 217Figure9-14LEDIndicators,PCIOBoard 218ResidentSelfTests 219DownloadingLogFiles 219TodownloadtheCrashRecorder,DICOM,SQLServer,WindowsEvent,andKeyStrokelogs 219Figure9-15ModalitySpecificFieldServiceDocumentationApplication 221Figure9-16TheCollectLogDisplay 222DisassemblyandReassembly 223Introduction 223WarningsandCautions 223Figure10-1DisassemblyProcedureList(1of2) 224Disassembly(Removal)Procedures 224Figure10-2DisassemblyProcedureList(2of2) 225HD15SystemEnclosures 226Figure10-3RemovingtheLeftandRightSidePanelEnclosures 226Toremovethesystemenclosures 226Figure10-4RemovingtheLiftColumnEnclosures 227Figure10-5RemovingtheFrontPanelEnclosure 228Figure10-6RemovingtheTransducerModuleBezels 229Figure10-7RemovingtheFrontandRearTopEnclosures 230Figure10-8RemovingtheFrontandRearPlinthEnclosures 231Figure10-9RemovingtheTubEnclosure 232Figure10-10RemovingtheFootRest 233HD15PeripheralEnclosures 234Figure10-11RemovingtheB&WPrinterGarageortheAlternateAccessoryTray 234Toremovetheperipheralenclosures 234Figure10-12RemovingtheOEMTopCover 235Figure10-13RemovingtheOEMRearCoverandtheOEMCableDropCover 236Figure10-14RemovingtheOEMBaseTray 237Figure10-15RemovingtheOuterOEMEnclosure 238VideoMonitor(LCD)Assembly 239Figure10-16RemovingtheTwoCable-AccessPanelScrews 239ToremovetheHD15videomonitorassembly 239Figure10-17DisconnectingtheVideoMonitorCables 240Figure10-18LiftingtheVideoMonitorofftheArmMount 241VideoMonitorArmAssembly 242Figure10-19RemovingtheOEM’s 242Toremovethemonitorarmassembly 242Figure10-20RemovingtheControlPanelBackCover 243Figure10-21RemovingtheMonitorArmCover 244Figure10-22RemovingtheMonitorArmFromtheControlPanel 245ControlPanel(UserInterface,UIF) 246Figure10-23RemovingtheSixControlPanelScrews 246Toremovethecontrolpaneluserinterface 246Figure10-24TiltingtheUserInterface(UIF)Assembly 247ControlPanel(Trackball) 248Figure10-25RemovingtheTrackballAssembly 248Toremovethecontrol-paneltrackballassembly 248ControlPanel(DVDAssembly) 249Figure10-26RemovingtheDVDAssembly 249Toremovethecontrol-panelDVDassembly 249ControlPanel,QuickKeys(SoftKeys) 250Figure10-27RemovingtheControlPanelBackCover 250Toremovethecontrol-panelquickkeys 250Figure10-28RemovingtheUpperControlPanelBezelandQuickKey(SoftKey)AssemblyScrews 251Figure10-29AdjustingtheOrientationoftheVideoMonitor 252Figure10-30RemovingtheUpperControlPanelBezelandQuickKey(SoftKey)Assembly 253ControlPanel(SpeakersandFan) 254Figure10-31RemovingtheSpeakers 254Toremovethecontrolpanelspeakersandfan 254Figure10-32DisconnectingtheControlPanelFanCable 255Figure10-33RemovingtheControlPanelFan 256PCAssembly 257Figure10-34RemovingtheLeftSidePanelEnclosure 257ToaccessorremovethePCassembly 257Figure10-35RemovingtheRearPlinthEnclosure 258Figure10-36DisconnectingtheCablesfromthePC 259Figure10-37RemovingthePCMountingScrews 260Figure10-38RemovingthePCAssembly 261PC(FanTray) 262Figure10-39DisconnectingthePCFanTrayCable 262ToremovethePCfantray 262Figure10-40RemovingthePCFanTray 263PhysioModuleAssembly 264Figure10-41RemovingtheLeftandRightSidePanelEnclosures 264ToremovethePhysioModuleAssembly 264Figure10-42RemovingtheFrontPanelEnclosure 265Figure10-43RemovingthePhysioModuleBezelScrews 266Figure10-44RemovingthePhysioModuleAssembly 267Figure10-45RemovingthePhysioModuleBracket 268Figure10-46RemovingthePhysioModuleCables 269Figure10-47RemovingthePhysioModuleBezel 270E-boxPCBs
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