Emergency Blackout紧急停电处理程序

紧急停电处理程序ProcedurestoDealwithEmergencyBlackout如果已经接到停电通知，那么，Ifhavingreceivedblackoutnoticefrompropertymanagement,then:管理层应将停电的有关情)兄告诉所有员工。Managementshouldinformallassociatesofblackout.配备有电脑的员工，在通知的停电时间前退出所有正在使用中地应用系统，并关闭电脑电源。待电力恢复后重新开启电源。Associatesneedingtoworkwithcomputersshouldlogoutofthesystemandturnoffthecomputersbeforethetimeofblackout.商场在通知时间前打电话到美国FIELDSUPPORT，通知其关闭相应商场的系统 。并在电力恢复后在通知美国重新开启系统。FieldSupportinAmericashouldbeinformedbeforethetimeofblackouttoclosesystemofrelatedstoresandre-openitafterpowerisrestored.各部门作好应付停电的准备工作，所有的手电筒备好电池。Eachdept.prepareswellforpowercut,adequatebatteriesshouldbeinplaceforallflashlights.工程/维修部认真检查发电机/后备电源/应急照明灯/疏散指示灯等设备，确保正常工作。(工程/维修部应定期维修保养发电机，并保证有充足的柴油。Construction/Maintenancedept.checkscarefullygenerator/reservepower/emergencylight/exitlight,etc.tomakesurealltheequipmentcanworkproperly.(Construction/Maintenancedept.shouldmakeitaruletoservegeneratorregularlyandfillitwithgas.)防损部各岗位做好应急准备工作。AllLPpostsgetreadyforemergencycircumstancestomakesureeverythingisundercontrolandsafe.如果是事先没有接到通知的紧急停电，那幺，Incaseofblackoutwithoutpriornotice:管理层人员马上离开办公室到销售区，控制好所管辖的区域，重点控制前台和各出口，保持员工/顾客情绪稳定，保持走道畅通。Managementleaveofficestosalesflooratoncetocontroltheareaswheretheyareassignedto,particularlyfront-endandexits,andkeepassociates/customerscalmandaccessesunblocked.配备电脑的员工，若其电脑没有连接UPS，应立即关闭电脑电源。若电脑已连接UPS，应尽快退出所有正在使用中的应用系统，关闭电脑电源。待电力恢复后重新开启电源。AssociatesworkingwithcomputersshouldturnoffthecomputersimmediatelyiftheyarenotconnectingwithUPSorlogoutthesystemandturnoffthecomputersiftheyareconnectingwithUPS.商场应立即打电话到美国的FIELDSUPPORT，通知其关闭相应商场的系统。并在电力恢复供应后再通知美国重新开启系统。FieldSupportinAmericashouldbeinformedimmediatelytoclosesysteminrelatedstoresandre-openthesystemafterpowerisrestored.工程/维修部立即启动发电机，同时了解停电原因及停电时间，并告知商场最高管理人员。Construction/Maintenancedept.shouldactivategenerator,findoutthecauseandlastingperiodofblackout,andreporttostoreseniormanagement(GM/DGM).防损部LossPreventionDept.准备好所有的手电筒及手提应急灯。Getsallflashlightsandhandheldemergencylightsready.重点控制好前台和各出入口，维护好秩序，确保无拥挤和通道堵塞。Keepstoreingoodordertomakesurenocrowdsandblocks,especiallyatfrontendandexits.押款防损员立即将押款车送往现金房，并守护在现金房门口，防止无关的人员进。CashfunddeliveryLPAsimmediatelysendcashfunddeliverycartbacktoCashOfficeandguardthedoortopreventunauthorizedpersonnelfromcomingin.防损部除留一位员工在CCTV值班外，其他人应在销售楼面向顾客/员工提供帮助。OneLPAneedstostayinCCTVroom,allothersneedbeonthesalesfloortohelpassociates/customers.现金办CashOffice现金办启用手电筒，将所有现金立即锁进保险柜。Useelectricflashlightandlockallcashintosafe.确保只有授权人员才能进入现金办。Makesureonlyauthorizedassociatesareallowedtocomein.前台FrontEnd收银员要安慰顾客不要惊慌，保持稳定的情绪。Cashiersshouldhelpcustomersremaincalm.收银员保持镇静，完成当前交易，关闭收银机钱箱。Cashiersshouldremaincalmandcloseregistersafterfinishingthepresenttransaction.若收银机出现故障，暂时不要离开，直至恢复正常。Ifregistersbreakdown,cashiersshouldnotleaveuntilitisOK.收银主管巡视前区，为收银员/顾客提供帮助。Cashsupervisorscheckfrontendandofferhelptocashiers/customers.安排员工关闭洗手间并守护在门口以防客人进入。Oneassociateshouldbeassignedtoclosetherestroomandguardatthedoortopreventcustomersfromentering.食品加工间FoodProcessingRoom关闭所有的设备电源。Disconnectallequipment.检查所有的冻品库，确保门已完全关好，并控制进出冻库的次数。Checkallfreezersandmakesurealldoorsareclosed,andreduceinandouttimes.所有的暴露的食品必须用保鲜纸盖好。Coverallexposedfoodbywrap.撤离危险或高温区，防止人员收受。Evacuatedangerousorhigh-temperatureareastopreventinjury.收货部Receiving关闭收货平台大门。Keepthedooratreceivingdockclosed.严格控制收货平台的人员出入。Strictlycontrolpeopleinandoutofreceivingdock.暂时停止收货，如长时间不来电，可在确保收货准备的情况下收货。Stoppingreceivingtemporarily.Ifitisalong-termblackout,receivingmanagementshoulddecideifreceivingmerchandiseisnecessaryandispossible.楼面SalesFloor所有的手电筒开始启用。Startusingallflashlights.员工保持镇静，并引导顾客疏散。Associatesshouldremaincalmandleadcustomerstoexit.开放式的冻柜用纸板/塑料薄膜盖好，减少打开次数。如1小时仍不来电，应将商品转移至冻库。Coveropenedfreezerswithcardboardorplasticandminimizeopeningfrequency.Transferallmerchandisetofreezersafterpowercutlastsforonehour.家电等部门关掉所有电器的开关。Electronicdept.disconnectsallelectricaldevices.高损耗部门员工巡视本区域，贵重商品应立即锁进陈列柜内。Associatesofhighshrinkageareasneedtotourtheareaforshrinkageopportunity,forexample:lockvaluablemerchandiseintodisplaycountersimmediately.员工守在洗手间门口并向洗手间的顾客讲明暂时停电。Associatesguardtherestroomsandtellcustomersitistemporaryblackout.楼梯/电梯口员工将所有购物车集中，防止堵塞走道，或绊倒员工/顾客。关注电梯上的顾客，引导顾客安全走下楼梯/电梯。Associatesnearstairsandescalatorcollectshoppingcartstopreventfromblockingaccessesortrippingcustomers.Payattentiontocustomersonescalatorandleadthemtodownstairssafely.升降电梯内的员工通过对讲系统向外界了解情况，并寻求帮助。Associatesinelevatorgetintouchwithoutsideandseekhelpbywalkie-talkiesystem.DC/外仓DC/StockRoom管理人员了解停电原因，手电筒开始启用。Managementfindoutthecauseforblackoutandstartusingflashlights.防损员向经理/主管尽早汇报停电原因。LPAreporttoLPmanagerorsupervisoronblackoutcausesASAP.防损员与管理人员巡视仓库，督促工作人员整理工作现场，并检查所有机器设备是否已经关闭。ManagementandLPAsupervisorassociatestoclearupworkingareaandwrapuptheirworkandcheckifallequipmentisdisconnectedwhilewalkingaroundthestockroom.防损员同管理人员一起锁上所有的门。一名防损员应在仓库周围巡视。ManagementandLPAlockalldoorstogetherandoneLPAisassignedtocheckaroundthestockroom.办公室人员离开时，检查所有应该断电的用电器必须断电。Whenleavingoffices,associatesshoulddisconnectallelectricaldevices.总部办公室OverheadOffice管理人员了解停电原因，督促尽快恢复供电。Managementfindoutthecauseforblackoutandstartusingflashlights.防损员向经理/主管尽早汇报停电原因。LPAreporttomanagerorsupervisoronblackoutcausesASAP.防损员阻止所有外来人员进入各办公室，并要立即与工程维修部联系，了解停电原因及停电时间，并告知各总监。LPA