英语（服务类职业模块 语文版）说课Unit4 Settling in and Arrangement免费

Unit4SettlinginandArrangement课程名称：服务类职业模块《英语》语文出版社主编：戴宗显王立善课题：入住与安排Unit4SettlinginandArrangementContents三、教学目标（AnalysisofTeachingAims

五、教学过程（TeachingProcedure）

六、板书（BlackboardDesign）

七、自评（Self-evaluation）四、教法和学法（TeachingandLearningMethods）二、教材分析（AnalysisofTeachingMaterial)一、学情分析(AnalysisoftheStudents

）LevelC(10%)

LevelA(25%)

LevelB(65%)

ElementaryIntermediateAdvanced201003Grade2I.Students’situationAfraidofmakingmistakes⊙TomakeEnglishstudycombinewiththepositionrequirementsNotgoodatEnglishDifferentlevelsLackofvocabularyTeacher’sTasks⊙Toarrangedifferenttasksfordifferentstudents⊙Toencouragethemtobeanefficientimitators⊙Toprovidethemwithawarmandfriendlyatmosphere

I.Students’situationThisbookpaysattentiontopracticalandenoughprinciple.Inthisunit,thereareWarmingup,8CommonPracticalExpressions,5ScenariosandComprehensiveSkill.Theyallrelatetotheirfuturejob,soit’sveryimportantforthesestudentstostudy.SomepartsconcernHotelattendant,wewilllearnfirst.Othersconcerntourguide,wewilllearninthefollowingperiod.Inthissecondperiod,wewilllearnScenarios2Checkinginatthehotel.It’saconversationbetweenaclerk(receptionist)andaguest.AccommodationregistrationisthemainpartofFrontOffice,sothislessonplaysanimportantroleinimprovingtheirprofessionalcommunicationability.III.TeachingmaterialanalysisTeachingobjectivesKnowledgeABCAbilityABCMoralandemotionalALow(10%)Medium(65%)High(25%)TeachingobjectivesKnowledgeCBAAbilityCBAMoralandemotionalALow(10%)Medium(65%)High(25%)

Theusageofthewordsandphrasesincheckingin

PassageunderstandingincludingtheprocedureofreceptionUsingtheusefulsentencestodealwithproblemshappeningintherealsituationTeachingobjectivesKnowledgeCBAAbilityCBAMoralandemotionalALow(10%)Medium(65%)High(25%)

PuttinglanguagestudyintooralpractisingDevelopinglisteningandspeakingabilitiesFosteringtheabilitiesofefficientcommunicationandinnovationTeachingobjectivesLow(10%)Medium(60%)High(30%)KnowledgeCBAAbilityCBAMoralandemotionalToarousethestudents’interestinthejobofreceptionistandself-confidenceinexpressingEnglishandtraintheirabilityofcooperation.

重点难点突破目标Usingthefrontofficereceptionserviceknowledgetoacceptforeignguests’accommodationregistration.创设情境、任务引领、模拟体验

Dealingwithforeignguestsaccommodationregistrationofeventsskills.Importantanddifficultpoints

Teachingelements(ESA)asthe

procedure

Studentsasthemainbody

Englishstudyforprofessionastheclue

Task-basedactivitiesasthecentre

Groupworkastheform

Gamesastheactivation

VI.TeachingModeinteractionpropmulti-mediacardscomputercommunicativeapproach教具师生共同准备前厅接待处设施设备：电话、电脑、各类表格、抽签卡等各种用具

11分钟While-listening5分钟Post-listening10分钟Gapactivity

2分钟Sum-upFlowchartWarming-up8

分钟4分钟Pre-listeningESAEngageStudyActivate⊙Engage⊙Study⊙ActivateStep1WarmingupStep2ExcellenthomeworkshowA.BellboyServicevideoshowB.BellboystandardprocedureshowEngagedactivityStep3ExpressionreviewEngagedactivityGroupcompetitiongameV.TeachingProcedureScenarios2:CheckinginatthehotelV.TeachingProcedure—warmingupThisaimistogetthestudentsinterestedandengagedinthelessonandgetfamiliarwiththepositionofFrontOffice.FrontOfficeManagementOrganisationChart

FrontOfficeManagerChiefConciergeReceptionManagerDoormanBellboyReceptionistAssistantManager大堂经理行李员接待员部门领班基础岗位群门童行李员接待员中级岗位群大堂副经理部门领班高级岗位大堂经理V.TeachingProcedure—warmingup

优秀视频作业V.TeachingProcedure—ExcellentshowTheaimhereistogivethestudentsagooddemonstration.STANDARDOPERATIONPROCEDURES标准工作程序Doorman门童Theaimhereistoimprovetheircomprehensivevocationalabilitytolaythefoundationforthefuture.V.TeachingProcedure—Excellentshow1.Couldyouspellyourname?2.MayIseeyourpassport?3.Howwouldyouliketopay?5.我找人帮你拿行李。6.祝你住得愉快！4.你需要人帮你吗？小组竞赛评分标准V.TeachingProcedure-expressionreviewThestudents’vocabularyisenlargedandtheirinterestsarewellarousedwhichisimportantinlanguagelearning.⊙Engage⊙Study⊙ActivateStep4Pre-listeningStep5While-listeningTask1.Gist-listeningTask2.FocusedlisteningTask3.PickingoutthedifficultiesTask4.DealingwiththedifficultiesDiscussion-activityStep6Post-listeningTask1.CompletetheconversationTask2.ListenrepeatandmemoryActivitiesPairworkV.TeachingProcedure1234V.TeachingProcedure---Pre-listeningDuringtheactivitythestudents’abilitiesofobserving,analyzingandexpressingareDeveloped.V.TeachingProcedure---While-listening√√√√√√V.TeachingProcedure---GistlisteningIntrainingthestudentsasefficientclerks,thevideomakesthelisteningactivitiesinteresting,meaningfulandsimplifiesthelearningtask.

Step1Greeting(Askiftheguestreserved)Step3ConfirmingtheinformationStep2Collectingcertificate(passport)Step4FillingintheformandsigningSTANDARDOPERATIONPROCEDURESRegisteringCheckinginatthehotel入住登记Step5AskingthepaymentStep6GivingroomcardV.TeachingProcedure---focusedlisteningMr.Woods

：Clerk

①

Yes.IcalledyoulastweekfromNewYork.MynameisGeorgeWoods．③Probablytwodays.Mywifewilljoinmetomorrow.Thenwe‘lldecidewhentoleaveforSeattle．⑤Thankyou．Youareverykind.⑦Certainly.Ofcourse.⑨Goodevening．

②

Thisisyourkey.It‘sontheeighthfloor,room801．④Goodevening,doyouhaveareservation?⑥Wouldyousigntheregister,

please?⑧Waitasecond,please．(Shechecksthecomputer.)Yes,Mr.Woods,wehavearoomreservedforyou.Howlongdoyouplantostay?⑩Youarewelcome.Enjoy

yourstayhere.Itisdesignedforstudentstobuildupasystemofreceptionknowledgeandgettheinformationright.任务1生词拾贝：

自主阅读对话，如果遇到生词和词组，可在下面画线，小组之间合作译成相应的中文，并画线。下课后把生词写在笔记本上记忆。任务2同传口译大演练：

如果没有生词，和学伴合作进行中英文互译练习。V.TeachingProcedure---PickingoutthedifficultiesTheskillofsharingthroughcooperationistrainedinthecourseofgroupwork.Itishelpfulforthelowlevelstudentstoaskandunderstandthewholedialogue..开展两人、四人和小组活动Group28人Group48人Group310人Group18人每节课都有学生讲授任务分配，小组成员排序轮流讲解。老师打分，记入日常表现学分。对话任务：负责句子的翻译，同意句的转换。带领大家朗读及背诵。班级的座位根据学生文化课的成绩分组组合，尽量平均分配三个层次的学生。保证小组活动的公平开展。我校实施学分制和分层次教学法。根据学生入学成绩及高一上学期期中考试成绩，将学生分为ABC三个层次，根据学生综合表现，每个学期末进行调整。V.TeachingProcedure---DealingwiththedifficultiesDoyouhaveareservation?Justamomentplease.Wehavearoomavailable.MayIseeyourpassport?Howwouldyouliketopay?Hereisyourroomcard.Doyouwantsomeonetohelpyou?Enjoyyourstay.V.TeachingProcedure---Post-listeningIntheactivity,it’sdesignedtofurtherstrengthenthekeysentencesofthisclass.Consolidatetheimportantpatternsintheclass.⊙Engage⊙Study⊙ActivateStep4Pre-listeningStep5While-listeningTask1.Gist-listeningTask2.FocusedlisteningTask3.PickingoutthedifficultiesTask4.DealingwiththedifficultiesDiscussion-activityStep6Post-listeningTask1.CompletetheconversationTask2.ListenrepeatandmemoryActivitiesPairworkV.TeachingProcedure1234V.TeachingProcedure—DubbingordescribingItisdesignedforlevelBorlevelCstudentstobuildontheirconfidenceandlearningmotivation.Makeadialoguewithyourpartner.

根据老师题签内容两人表演对话,你也可以自己出题，和其他组交换。

Situation:SpeakerAisaClerk.He/sheisareceptionistofHuaqiHotel.SpeakerBwantstocheckin.

V.TeachingProcedure—MakingconversationItcanbefinishedbythemajorityofthestudents,anditisagoodwaytopracticetheircommunicationability.抽签确定分工，调动激情准备模拟场景，小组合作模拟训练技能，体验实践评价诊断激励，感知领悟GuestGroup1角色：来自中国英语不流利的外宾任务：有预约，Mr.White，单间，入住7天，用现金支付，702房间DoormanGroup2ClerkGroup1V.TeachingProcedure—Drawperformance

V.TeachingProcedure—Drawperformance满足不同层次的学生需要PersonalHomework:1）FinishandhandinEnglishSkillAssessmentScaleofHotelreceptionistthenextmorning.2）Prepareimportantsentencescards(A4).ExpandHomework:PracticeinHuaqiHotelinthissummervocation.GroupHomework：1）Makeavideoaboutcheckinginatthehotelinpairs.2)Completethestandardoperationprocedureofreceptionistaboutregisteringafterreservationingroupof4.(InChineseandInEnglish)V.TeachingProcedure-HomeworkUnit3FrontOffice

Smilecustomer’snamecustomer’sneedsTheGoldenRulesofCustomerService

athomehappy