与客人邮件交往模板

展会邀请 建立关系，介绍请客人介绍采购节 有意为客人开发，获取开发图稿 催 回应压 请客人介绍下单流 催定金信用 催包 催货代信 拖货期原 催货 应对索 圣诞祝 询问销售数 DearSirorMadam，Howareyou？WehopeeverythingisgoingwellwithyouandyourAsanewseasonforXmasstarts,we'dliketoinviteyoutovisitourshowroomandexhibitionbooths.ToofferyouwiderchoicesofXmaspurchase,we'vedisplayedagreatnumberofcollections,coveringawiderangeofmaterialssuchasfabric,plastic,wood,metal,ceramicandnaturalmaterialetc.Tomatchyourtightandeffectiveschedule,ourshowroom,whichisjust5minutesbycarfromCantonFair,opensfrom7:00to24:00everydayandpick-upserviceisavailableforalltime.We'llattendthecomingfairsinGuangzhouandHongKong;itwillbeourgreathonortohaveyouinourshows.Thedetailedinformationisasfollows:FAIRChinaSourcingFair:Gifts&HomeProducts(HeldbyGlobalOct.19th~Oct.AsiaWorld-ExpoHongKong(nearthenewBOOTH3A08(10STANDARDCHRISTMAS/EASTERDECORATIONS(ForEuropean/AmericanAnson FAIRCantonOctPazhouComplex(5minutesawayfromourBOOTH13.1H09-12.G37-40(8STANDARDCHRISTMAS/EASTERDECORATIONS(ForEuropean/AmericanBillXu FAIRCantonOctPazhouComplex(5minutesawayfromourBOOTHA5.2B21-24(4STANDARDCHRISTMAS/EASTERMarvin DearSirorMadam，Howareyou?It’sourpleasuretomeetyouinCantonFair/GlobalSourcingFair.YourpassionprofessionalinsightsreallyimpressedWehavebeenaseasonaldecorationrforovertenyears.XmasisourmajorstrengthwhilewerunEasterbusinessverywelltoo.Wemanufactureplasticballs,fabric，ceramicandtinselitemsourselves.WesetupourheadquarterinGuangzhouwithashowroomoccupied3500squaremetercovering30000items!Theannualgrowthofthebusinesshaskept20-30%sincethecompanywasfoundedandourturnoverhashitUS$27millionin2013.AccordingtoChinacustomsstatistics,ourexportationvolumeranksno.1inGuangdongProvinceandno.5Wehavebeenveryinterestedinyourcompany(最好直接客人公司名)andvisityourstoreseveryyearinourmarketresearchtripto(客人店面所在国家).WewouldliketovisityourofficetosharemoreinformationaboutEagleGiftsandknowmoreaboutyou.Pleaseletusknowif(具体日期时间)isconvenientforyou.Welookforwardtobuildingandgrowingbusinesswithyou!2：DearThanksalotforspendingtimeonthise-mail.ItwasagreatpleasuretomeetyouinCantonFair.Asyouhavetoldusthatyouexpectedtoenlargeyourvendorbase,wehopewecangetanopportunity.NextpleaseallowmetogiveabriefintroductionaboutourEaglegifts,withanintegrationofresearchanddevelopment,productionandexportation,isaworld-classrofwesternseasonaldecorations.Weareaprivatecompanyestablishedin2002.Withanannualgrowthof20%~30%,turnoverofourcompanyhittwentysevenmillionU.S.Dollarsin2012.40%ofourcustomerscomefromEurope,30%fromSouthAmerica,and30%fromNorthAmerica,AustraliaandAsiaetc.Tosaveourcustomers’time,wehavesetupourheadquarterconsistingofofficespaceandafabulousshowroominGuangzhou,fiveminutesbycarfromCantonFair.Itoccupiesanareaof3500squaremetersandpresentsover60,000items,mainlyforXmasandEasteritems.Beingoneoftherenownedmanufacturerofseasonaldecorations,weprovideourcustomerswithone-stopservicebyofferingvarietiesofproductsmadeofplastic,fabric,ceramicandnaturalmaterials.Formoreinformation,pleaseclickonourcompanywebsitehttp://w Yourearlyfeedbackonthisinvitationwillbehighly我们已经做完公司介绍，双方沟通较好，希望了解多一些客人公司的情况:如公司情况和采购节奏，目的是认识客人，同时可以为我们报价策略做参考。DearHopeeverythingisgoingwellwithSinceitisourfirst-yearcooperation,weneedyourhelpinintroducingyourpurchasescheduleforChristmasDecorations.Itwillgiveusawholepictureoforderfollow-upsothatwecangraspthetimingwell.CouldyousharethefollowinginformationwithCouldyougiveabriefintroductionofyourcompanyCouldyoupleasefillintheblankstogiveusaroughideaaboutyourpurchaseBuyingWhatisyourpaymentYourearlyreplywillbehighlyappreciated!Bestregards, 愿意帮客户进行下一年度开DearSirorMadam,Howareyou?Weareexcitedtoinformyouthatwearelaunching2014Easterdevelopment根据实际情况调整)now!WeplantodevelopXXXcollections(多少个系列forEuropeanandAmericanmarketcoveringplasticeggs,woodenandceramicitems.Wewouldliketotakethisopportunitytotailor-makeyourcollectionsaswell.Wevalueyourfeedbackoncolorthemesandfigurines.Buyingbrieforsomereferencepictureswillserveadeepinsightforustounderstandyournewthemes.Pleasebegeneroustoshareyourthoughtsandwewillkeepthemstrictly.Wewouldliketogenerateyourideasintosamplesandcollectionsforyouexclusively.YouwillbeabletoseethemduringyourvisittoourshowroominAprilCantonFair(根据实际情况调整).Yourkindreplywillbeappreciated.Thank2：DearHowareKindlyinformyouthatbytheendofDecember,ourmanagingdirectorTeresahasfinishedherone-monthoverseasmarketingresearchfromwhichshebroughtbackthelatestmarketinformation.ShevisitedGermany,France,UKandUSA.Wewereinspiredbylotsofnewdesignandpackagingfromhersharingandsamplesshebought.Inthenexttwoweeks,wewilllaunchourproductdevelopmentprogramforAsyouareoneofourdistinguishedcustomers,wesincerelyhopetogetsomeideaaboutproductdevelopmentfromyou.Wouldyoupleasesharewithusyourbrieffor2014Christmas?WewillstudyyourbriefearnestlyanddevelopcertaincolorthemesYourearlyreplywillbehighlyappreciated!BestregardsDearSirorInthebeliefthatontimedeliveriesarecrucialforChristmassales,it’simportantforustofollowstrictlythetimelinethroughoutthewholeorderprocess.Afterstudyingyourorderprocedures,wehavedrawnacriticalpathforyourorders.Wewilltryourbesttomeetthetimeline.Yoursupportsinmeetingscheduleoforderfinalization/providingartworkareveryimportantforus.Ifyouhaveorderstobeplaced,pleasespeedupsothatwemayreserveproductioncapacityandensurepromptshipmentforyourbenefit.Thankyousomuchforyourkindunderstanding!Thanksforyoure-mailonXXth,XXinwhichyouhaveconfirmedthatyouwouldplaceanorderwithusthisyear.It’sbeenapleasuretoworkwithyouasyoualwaysactpromptlyforanyupdatesinorders.Fornow,wekindlyinformyouthatmostofourcustomersareplacingordersandwe’regladthattheordersareincreasingthisyear.Yourfeedbackonorderstatuswillhelpusalotinschedulingproductionplan.KindlyremindyouthatourproductionleadtimeisonehundredandfivedaysafterreceivingdepositorLC,andit’salittlebitdifficultforustokeepyourshipmentdateiftheordercannotbeconfirmedbeforeXXth,XX.Thus,pleasefindenclosedcriticalpathforyourreference.YoursupportineachphaseisPleaseinformusifyouhaveanycommentsaboutthecriticalpath.Wesincerelyhopethatyoucouldconformtothepathandfinalizetheorderassoonaspossiblesothatwecanbetterarrangeproduction.Weappreciateyourefforts.DearSirorMadam,Wellnoteyour.Weregretthatyoufindourpricehighercomparedtootherrs.Canwedrawyourattentiontotakequalityintoconsiderationwhenyoumakethecomparison?Wecalculateaccurayoneachprocedureinassproductionandfindtheofferisreasonable.Wefinditoureffortstoachieveyourtargetprice.Couldyoupleasekindlyreconsidertoacceptouroffer?DearSirorMadam,Wellnote Ifyoufindouroriginalofferisnotworkable,canyoupleaseconsiderbelowoptionssothatwecanapproachthetargetprice?Theadjustmentisminorbutitcanreducesomecosttosomeextent.Option1Option2Option3（如果客人不满意以上答复，我们再妥协DearSirorWellnotedyourAfterwediscussedwithourmanagementteam,wedecidetoagreeon$xxxtostartthebusiness(对于新客)/tomaintainourfriendship（对于老客）.Wehavenomarginandweacceptittokeepthefactoryrunning.PleasekindlysendthroughPOatyourearliestconvenience.模板2（经过多轮的压价，已给客人最低的折扣，价格无法再下调WellreceivedyourletteronXX,XXXrequestingforaXXdiscountonourlastoffer.apitythatourpriceisnotworkableforAsyouknow,thecostoftheproductskeepsanupwardtrendduetothepriceincreaseofrawmaterials,laborshortagesandappreciationofRMB.Muchaswewouldliketodobusinesswithyou,weregretthatwefailedtomeetyourtargetprice.Takinggoodqualityintoconsideration,youmayfindthatourpriceisquitefair.Wehavedoneourbestandlookforwardtoyourpositivefeedback.ThanksinadvanceforyourNiceWefeelhonortobeoneofyourbusinessSinceitisthefirsttimewecooperatewitheachother,wouldyoupleasesharewithusyourorderprocedureforChristmasdecorationssothatwecancustomizeacriticalpathforyou?Itnotonlygivesusawholepictureofyourorder,butalsoguidesustofollowupyourorderstepbystep.Wehopetoestablishlong-termrelationshipwithyouresteemedcompanyandlookforwardtoyourearlyreply.BestDearSirorMadam,Howareyou?Wearegladtostartourfirstcooperationwithyourcompany.Inordertounderstandandfollowyourprocedurewell,pleasekindlyhelptobriefusyourorderscheduleandspecialrequirements,whichwillfacilitateorderarrangementandreserveenoughproductioncapacityforyou?Thank8.8.催定金，开LC邮件，说明为什么要催，几时要给到，不 如何WithreferencetothePONO.,wewishtodrawyourattentiontothefactthattheexpecteddeliverydatemightbepostponedifyoufailtoissuethecoveringLCbeforeXXth,XX.Pleasedoyourutmosttoexpediteitsestablishmentsothatwemayexecutetheorderwithintheprescribedtime.Inordertoavoidsubsequentamendments,pleaseseetoitthattheL/Cstipulationshouldbeinexactaccordancewiththetermsofthecontract.Welookforwardtoreceivingyourfavorableresponseatanearlydate.BestRegards.DearSirorHowareRegardingPOXX/SCXXX,wouldyoupleasecheckandadvisethedeposit/LCFactorystartsmassproductiononceuponreceiptofL/Cordeposit.Eventheorderwasconfirmedthreeweeksago,westillneedtowaitforyourL/Cordeposittostartmassproduction.Inordertomeetyourshipmentdateonsalesconfirmation,pleasekindlyletusreceiveitwithinthisweek.Wewouldliketodrawyourattentiontoseetothisissue.Thankyou!9.9.催包材邮件，说明为什么要催，几时要给到，不 如何DearSirorMadam,Howareyou?Toensuresufficienttimeforpackingthegoods,pleasekindlysendthroughlabelformat/barcodeinfo/shipmark.Wewillsenddraftforyourapprovalbeforemassprinting.Thankyou!DearSirorRegardingPOXXX/SCXXX,weneedthepackagingartwork/shipmarkwithinthisweek;otherwisewewillhavetoupdateanewshipmentdate.Theagreedshipmentdateisonlyonemonthawayandthetimeleftisverylimited.Wecannotaffordanyriskofunexpectedsituation.Ittakesfivedaystocounterchecktheartworkandonemonthtomassprintandpack.Pleasetakeitaspriorityandsendthroughurgently.Thankyou!DearXX,HopeeverythinggoeswellwithKindlyinformyouthatyourorderisunderproductionrightnow,andwewillfinishtheproductionverysoon.Toguaranteethenormalongoingofyourorders,weneedthepackingmaterialsurgently.TheexpecteddeliverydatemightbepostponedifwecannotreceivethepackingmaterialsbeforeXXth,XX.Ittakesatleasttendaysforprintingapproval,tendaysformassprintingandtwentydaysforpacking.Hence,youcanimaginethescheduleisreallytight.Yoursupportsonthiswillbehighlyappreciated.Lookforwardtoyourearlyreply.Bestregards10.10.催FORWARDER信息邮件，说明为什么要催，几时要给到，不 如何DearSirorMadam,Howareyou?Wearegladtoinformyouthatyourorderisgoingwellandthegoodsarereadytobeshipped.Pleasekindlyprovidebelowinformationandwewillbookthevesselspaceshortly.Thankyou!ForwarderNotifySpecialremark(ifHaveaniceWearepleasedtoinformyouthatthegoodsunderyourPO.XXXwillbereadyintime.Tokeepthepromptshipmentforyou,couldyouinformusyourforwarderinformationwiththefollowingdetail?1、 : 3、NotifyingAsyouknowshipspaceisnotguaranteedinthepeakseasonunlessweakethebookinghalfamonthbeforeETD.Wehopewecanreceiveaboveinformationassoonaspossiblesothatwecouldmakethebookingintimeforyou.YourpromptreplywillbehighlyDearSirorMadam,Howareyou?Fortherecenttwoweeks,thepackingschedulehasbeenofteninterruptedbyheavyraininSoutheastChinawhichistheproductionbaseforwoodenitems.Thehumidityoftheproductsincreaseswhentheyareexposedtotheair.WearefacingthissituationfororderXXX.Topreventthegoodsfrombeingmoldyinthecontainer,wesuggestkeepthegoodsindryingroomuntilfineweather.Wewillmakegooduseofthesunnydaysandspeedupthepacking.CouldyoupleasebeverykindtounderstandandagreetothenewshipmentdateXXXX?DearSirorMadam,Howareyou?I’msorrytobringabadnewsforPOXXX.Theheatingsystemofceramickilnisnotworkinginastablecondition.Thetemperatureisnotconsistent,whichinterruptstheheatingprocessoftheproducts.Technicianisworkingonitandhopefullyitcangetbackoninthreedays.ThereforetheinspectiondatewillbepostponedtoXXX.IapologizedagainforthisYourkindunderstandingwillbehighlyDearSirorMadam,Howareyou?I’msorrytobringabadnewsforPOXXX.SoutheastChinahasbeensufferingheavyrain.Thefloodbrokeintooneofourwarehouselastnight.Thisisaveryseriousaccidentandithasdrawntheconcernofthemanagementteam.Afterwecheckedoutallthegoodsinthewarehouse,62cartonsofyourgoodsweresoakedandcrushed.Fortunaywehavesparedrawmaterialsandwewillmakeupyourgoodsaspriority.ThereforetheinspectiondatewillbepostponedtoXXX.Iapologizedagainforthissituation.YourkindunderstandingwillbehighlyDearWearesosorrytoinformyouthatyourconsignment/inspectiontime(视具体情况而定)ofPONO.XXXhastobedelayedoneweek.Therewasrainstormlastnightinthecitywhereourfactoryislocated.Workshopsandwarehousewereimmersedandthecartonsofyourgoodsgotallwet.Weapologizedforthisandwewilltryourbesttogetthecartonsreprintedattheearliesttime.Accordingtoourlatestschedule,goodswillbereadyonXXth,XX.Wecherishyouasourdistinguishedcustomersanddelayingyourshipment/inspectiontime(视具体情况而定)isthelastthingwewanttodo.Wearesosorryforthisandhopeyoucouldseeourefforttoremedy(补救)currentsituationofyourorders.Thanksinadvanceforyourunderstanding.YourearlycommentswillbehighlyBest DearSirorMadam,Weareverysorryforthedefectsfoundininspection.Wehavesortedoutthedefectedgoodsandreplacedwithgoodones.Topreventfurtherdelay,pleasekindlyacceptattachedletterofguaranteeandshipthegoodsintime.Welookforwardtoyourcomment.Thankyou!DearSirorMadam,Weareverysorryforthedefectsfoundininspection.(根据实际情况解释目前能做的已经做了，剩下已经为力)Topreventfurtherdelay,pleasekindlyacceptXX%discountfor(明确指明哪个货号，哪个颜色).Weapologizeagainfortheinconveniencecausedandweensureitwon’thappenagain.Welookforwardtoyourcomment.Thankyou!DearSirorMadam,Howareyou?PleasefindattachedshipsforPOXXX/SCXXX.PleasekindlysettlethebalanceofUS$XXXatyourearliestconvenience.Onceuponreceiptofpayment,wewillsendouroriginalsandadviseAWB.Thankyou!DearSirorMadam,Howareyou?RegardingPOXXX/SCXXX,wefailtoreceivethepaymentfromyousincewesenthaveyouthesoftcopies2weeksbefore.Thegoodswillarrivein(客人目的港)inweekandittakes4daysforsdelivery.Pleasearrangepaymenturgentlytoavoiddemurrageatyourside.Thankyou!DearSirorMadam,Howareyou?RegardingPOXXX/SCXXX,thepaymenthasbeenoverdueXXdays.Wewouldliketohaveyourextraattentionandkindlyadvicepaymentstatusurgently.Ourfinanceplansontightcashflowaccordingtothepaymentdateofsalesconfirmation.Ifthepaymentislate,theprocessofpayingrawmaterialrswillbeinterrupted.Wesincerelyhopethatthepaymentwillbearrangedontimetosmooththebusinessforfutureorders.Thankyou!（初次收到客人索赔邮件，请客人把发来并详细介绍情况DearSirorWeregretfortheinconveniencecausedtoyou.(索赔原因主要分为产品和包装：Wouldyoupleasesendthroughpicturesandfiguresofrelativedefects?Wewilllookintothismatterimmediayandalsoreportthisissuetoourmanagementteam.（客人介绍瑕疵情况后，陈述结果，及表态如何赔偿客人的损失DearSirorWeapologizeforthelosscausedtoyou.(如果过失造成客人经济损失)/Weapologizeforcausingnegativeimpactonyourcompanyimage.(如果过失造成（以下段落陈述造成此索赔的原因，以及表达日后解决问题的方向。邮件以PRIMARK吊卡过薄为例。Afterinvestigation,relativeprinterused350graminsteadof450gramforhang350gramwasfinetosupportthetinselonsite,whileit’snotstrongenoughthewholewayfrompacking,shipmenttodistributioninUK.WedidlacktheexperienceonthepackagingonfloorPDQsothatwedidn’tusetheproperqualityforthehangcards.Wehavelearnedthelessonfromyourcaseandwillpayextraattentionwhenweencounternewpackingmethods.Tomakeupyourloss,wewouldliketooffer(表达如何赔偿客人的损失).Canyoupleaseaccepttodeducttheamountinnextyear’sPleasedokeepfaithinus.Wehavepaidpriceforthislesson.Wecherishyouasourvaluedcustomerandwillbemorecautiousforfutureorders.MyHappyChristmasandNewTheholidayseasonoffersusaspecialopportunitytoextendourthankstoourfriends,andourverybestwishesforthefuture.AndsoitisthatwenowgettogetherandwishyouaveryMerryChristmasandaHappyNewYear.Weconsideryouagoodfriendandextendourwishesforgoodhealthandjoy.Itispeoplelikeyouwhomakebeinginbusinesssuchapleasureallyearlong.Ourbusinessisasourceofpridetous,andwithcustomerslikeyouwefindgoingtoworkeachdayarewardingexperie