Customer Operations Manager 客服运营经理工作职责与职位要求

本文格式为Word版，下载可任意编辑——CustomerOperationsManager客服运营经理工作职责与职位要求职位描述：

JOBPURPOSE

ThemainresponsibilityofthisroleistoprovidestrategicviewandimplementthefullvaluechainfordrivingcustomerexperiencewithinChinaandspreadfurtherintotheAPACcountries.

ThiswillincludeworkingwithdifferentlevelandfunctionswithintheorganizationandatGroupleveltodrivesuchcustomerexperiencebehaviortoeveryoneintheorganizationthroughthetoolsandsystemsthatisalreadyavailableandcreatenewonestobetterdriveperformance.Whendrivingcustomerexperience,itwillalsoincorporatedrivingbusinessexcellencethroughouttheorganization.

Besidesdrivingthecustomerexperience,additionalmanagementroleincludesMaterialsplanning,productionplanningandExportCustomerService.

ThispositioniskeytothebridgingthecustomerexpectationsintotheorganizationpracticesandkeyKPIstobemanagedandexcelled

Withallinmind,thispositionwillalsoprovidestrategicplanstotheGMtoleadingtheorganizationinprovidingthebestcustomerexperience

KEYTASKS/ACCOUNTABILITIES

oManagesandcontrolsdepartmentalbudgets

至少10年物流及供给链管理阅历，6年以上管理阅历

oHavingstrongexperienceinleadingchangethroughouttheorganisation

oHavingexperiencebothintradingcompanyandmanufacturingplantispreferred

有在贸易公司和制造工厂工作阅历者优先

oHavingexperienceinbusinesssystembasedoperations

有在业务系统操作的阅历

oExperienceinLeadingCustomerExperienceStrategiesandimplementation

具有领导客户体验战略的阅历

oExperienceinInternationaltrade

具有国际贸易的阅历

SKILLS

oStrongpromoterofwrittenproceduresandpolicies

在日常工作实践中遵守书面程序及政策

oPreferablyanunderstandingofKanbanandotherstockingmethodologies

最好对看板理论及库存管理方法有确定的了解

oStrongcommunicationabilityandteamplayer

较强的沟通才能和团队合作精神

oHighlymotivatedanddynamicpersonal

工作积极有动力

oCustomerserviceoriented

客服导向

oStronginbothoralandwrittenEnglish

英语读写才能优异

PERSONALATTRIBUTES

oStrongleadershipskills团队领导力

oInitiativespirit积极主动

oGoodplanningandorganizational