版权说明：本文档由用户提供并上传，收益归属内容提供方，若内容存在侵权，请进行举报或认领
文档简介
JanetLeBlancDirector,CanadaPostJanetLeBlancPricePerformanceProfilePricePerformanceProfileValueMapValueMapValueScorecardValueScorecardHead-to-HeadComparisons(Average)Head-to-HeadComparisons(AverIdentifyValueDriversMeasureValueCreationAfterTransactionBusinessProcessImprovementConductBaselineStudyOn-goingTransactionalSurveysDevelop
ActionPlansMeasureMarketPerceptionOn-goingMarketSurveysfeedbackIdentifyMeasureBusinessConducTheValuePropositionDeploymentProcessDefine/RefineValuePropositionBuildCommitmentToValuePropositionProcess&OrganizationGapAnalysisChangesToDeliverValueProposition
InternalTracking&MeasurementTrackingMarketImpactPlan/Do/Check/ActPlan/Do/Check/ActInternalManagement/StaffGroupofCompaniesTheValuePropositionDeploymeCustomerValueYieldsBigDividendsDoubledprofitsinasingleyearMovedfrombeingamarket“nicher”tothemarketleaderWirelessTelecomCompanyHeavyEquipmentDealershipUndergroundMiningEquipmentManufacturer/DistributorInternationalHealthandLeisureFirm50%reductionincustomerchurnImprovedequipmentdeliverytimefrom10daysto2daysTotalestimatedbottomlinecontribution=$4.5MDoubledsalesrevenue–from$250Mto$500M+Tripledmarketshareinastrategicallyimportantmarket:4%-12%Increasedemployeesfrom600to1000+AchievedrecordprofitabilitylastyearReclaimedmorethan$8mminlostsales30%improvementinon-timedeliveriesImprovedmarginsonequipmentrepairsfrom11%to28%Source:AdaptedfromCustomerSatisfactioninPracticebytheAmericanProductivity&QualityCenter,1998CustomerValueYieldsBigDiviMODELING
EMPLOYEEVALUETheRightWorkforce”PositiveTurnoverAcquisition
Retention
EmployeeValueRelativeCompensationRelativeJobQuality
BaseSalary
WorkLifeBalance
BrandEquity
Manager
Quality
Benefits
Bonus
PayEquity
MODELING
EMPLOYEEVALUETheRiThe“Value”ofCustomerValueStrengthenvaluepropositions–valueisthebasisforcustomerdecisions
Identifyresponseswiththegreatestimpactoncustomers’futurepurchasebehaviour
Honeinonwinningclientstrategies
Disciplineandfocus—acrossallfunctions
DramaticimpactsandperformancegainsThekeytoattracting,satisfying,andretainingcustomers.The“Value”ofCustomerValueSNovember,2003November,2003JanetLeBlancDirector,CanadaPostJanetLeBlancPricePerformanceProfilePricePerformanceProfileValueMapValueMapValueScorecardValueScorecardHead-to-HeadComparisons(Average)Head-to-HeadComparisons(AverIdentifyValueDriversMeasureValueCreationAfterTransactionBusinessProcessImprovementConductBaselineStudyOn-goingTransactionalSurveysDevelop
ActionPlansMeasureMarketPerceptionOn-goingMarketSurveysfeedbackIdentifyMeasureBusinessConducTheValuePropositionDeploymentProcessDefine/RefineValuePropositionBuildCommitmentToValuePropositionProcess&OrganizationGapAnalysisChangesToDeliverValueProposition
InternalTracking&MeasurementTrackingMarketImpactPlan/Do/Check/ActPlan/Do/Check/ActInternalManagement/StaffGroupofCompaniesTheValuePropositionDeploymeCustomerValueYieldsBigDividendsDoubledprofitsinasingleyearMovedfrombeingamarket“nicher”tothemarketleaderWirelessTelecomCompanyHeavyEquipmentDealershipUndergroundMiningEquipmentManufacturer/DistributorInternationalHealthandLeisureFirm50%reductionincustomerchurnImprovedequipmentdeliverytimefrom10daysto2daysTotalestimatedbottomlinecontribution=$4.5MDoubledsalesrevenue–from$250Mto$500M+Tripledmarketshareinastrategicallyimportantmarket:4%-12%Increasedemployeesfrom600to1000+AchievedrecordprofitabilitylastyearReclaimedmorethan$8mminlostsales30%improvementinon-timedeliveriesImprovedmarginsonequipmentrepairsfrom11%to28%Source:AdaptedfromCustomerSatisfactioninPracticebytheAmericanProductivity&QualityCenter,1998CustomerValueYieldsBigDiviMODELING
EMPLOYEEVALUETheRightWorkforce”PositiveTurnoverAcquisition
Retention
EmployeeValueRelativeCompensationRelativeJobQuality
BaseSalary
WorkLifeBalance
BrandEquity
Manager
Quality
Benefits
Bonus
PayEquity
MODELING
EMPLOYEEVALUETheRiThe“Value”ofCustomerValueStrengthenvaluepropositions–valueisthebasisforcustomerdecisions
Identifyresponseswiththegreatestimpactoncustomers’futurepurchasebehaviour
温馨提示
- 1. 本站所有资源如无特殊说明，都需要本地电脑安装OFFICE2007和PDF阅读器。图纸软件为CAD,CAXA,PROE,UG,SolidWorks等.压缩文件请下载最新的WinRAR软件解压。
- 2. 本站的文档不包含任何第三方提供的附件图纸等，如果需要附件，请联系上传者。文件的所有权益归上传用户所有。
- 3. 本站RAR压缩包中若带图纸，网页内容里面会有图纸预览，若没有图纸预览就没有图纸。
- 4. 未经权益所有人同意不得将文件中的内容挪作商业或盈利用途。
- 5. 人人文库网仅提供信息存储空间，仅对用户上传内容的表现方式做保护处理，对用户上传分享的文档内容本身不做任何修改或编辑，并不能对任何下载内容负责。
- 6. 下载文件中如有侵权或不适当内容，请与我们联系，我们立即纠正。
- 7. 本站不保证下载资源的准确性、安全性和完整性, 同时也不承担用户因使用这些下载资源对自己和他人造成任何形式的伤害或损失。
最新文档
- 二零二五年度二手车交易过户服务合同
- 二零二五年度家族企业股份代持合同（定制版）
- 二零二五年度婚礼化妆师与造型师服务合同
- 二零二五版深圳跨境电商企业劳动合同规范模板
- 二零二五年度汽车租赁合同风险评估范本
- 2025版家电产品研发与销售合作协议范本
- 麻疹防治工作课件
- 二零二五年度网络安全风险评估与治理合同样本
- 二零二五年度电力设施检修电力工程劳务合同
- 二手房按揭买卖合同（含房屋买卖税费承担）
- 抄核收技师题库
- 酒店住宿水单模板-可修改
- SX-600驻波功率计说明书
- (完整word版)中医学题库
- GB/T 27775-2011病媒生物综合管理技术规范城镇
- GB/T 16841-2008能量为300 keV～25 MeV电子束辐射加工装置剂量学导则
- GB/T 15585-1995热塑性塑料注射成型收缩率的测定
- 香港公司条例
- 抚州市金溪县乡镇街道社区行政村统计表
- 2022年山东华鲁恒升集团有限公司招聘笔试题库及答案解析
- 生产岗位员工培训体系的建立.ppt
评论
0/150
提交评论