商务英语口语 接待客户

商务英语口语接待客户商务英语口语接待客户商务英语口语接待客户资料仅供参考文件编号：2022年4月商务英语口语接待客户版本号：A修改号：1页次：1.0审核：批准:发布日期：ChapterⅡReceivingClients（接机，参观产品，社交娱乐等）BackgroundKnowledge（公司、人物介绍，对话情景）SusanWang,salesmanagerofSunshineImport&Exportco.ltdandhersecretary,DianaLiaregoingtomeetFredJohns,thepurchasemanagerofGlobalTradingIncatShanghai一，MeetingtheGuestAttheairport.MissLiismeetingFredJohns.L:Excuseme,sir.AreyouMr.JohnsfromGlobalTradingInc.,NewYork

J:Yes,Iam.YoumustbeDianaLifromSunshineImport&Exportco.ltd?

L:Yes,it’smypleasuretomeetyou.WelcometoShanghai.Didyouhaveapleasanttrip?

J:Well,Ienjoyeditverymuch.L:Anywayit’salongwaytoChina,isn’tit

Ithinkyoumustbeverytired.

J:ButIwillbeallrightbytomorrow,andreadyforbusiness.L:Great.Well,let’sgo.IntroducingtheGuesttotheSuperior.MissLiisintroducingMr.JohnstoSusanWang,thesalesmanager.L:IwouldliketointroduceyoutoMissWang,oursalesmanager.MissWang,thisisMr.Johns,thepurchasemanagerfromGlobalTradingInc.J:Nicetomeetyou,MissWang.W:Nicetomeetyou,Mr.Johns.Welcometoourcity.Ihopeyouwillenjoyyourstayhere.J:Thankyou.Ihavebeenlookingforwardtothistrip.W:We’lldoeverythingwecantoaccommodateyouandmakeyoucomfortable.J:Youaresonice.Ihopewe’llhaveagoodcooperation.W:Great.Nowlet’stakeashortrestinthewaitingroom.ThenMissLiandIwilltakeyoutovisitourcompany.J:Goodidea.Let’sgo.二，ClientReceptionIntroducingthecompany.MissWangandMissLiareintroducingthecompanytoMr.Johns.W:Hereisourcompany,SunshineImport&Exportco.ltd.J:Yes,I’veheardthecompanyforalongtime.W:Well,wehavebeeninthislineforalongtime.Andweareoneofthemostcompetitivesuppliersofthisline.Wehavenearly280employeesandsalesof$9,806million.Wemanufacturefinechemicals,e.gRongaliteC98PCTinlumps.OurproductsaresoldinBritain,America,Japan,ItalyandSouthEastAsiaandwellappreciatedbytheirpurchasers.L:Yes,andwealwaystakecustomersfirst.J:Great.Doyouhaveanynewproducts

W:Yes,itisresearchedbyourResearchandDevelopmentDepartment.Ithinkitwillbethebest-sellinglines.J:Wonderful.CanIhavealookatthesenewproducts?

W:Ofcourse,MissLiwillshowyouaroundthedifferentdepartmentsofourcountry,andthenwewillvisittheproducts.Introducingthedepartment.L:Followmeplease,Mr.Johns.Thisisourmarketingdepartment.J:Looksgreat.L:Yes,Marketingdepartmentmainlyadvertisesandmarketsproducts.Andthisway,thisisourResearchandDevelopmentdepartment.J:I’veheardanewkindofchemicalproducthasbeendevelopedbythisdepartment.L:Yes,thisdepartmentisveryimportantforthecompany.Itiscalled“heart”ofthecompany.J:DoyouhaveDispatchdepartment?L:Ofcourse,pleaseturnright,andthisisourDispatchDepartment,whichisresponsibletosendgoodstocustomers.AndwehaveagreatAfter-salesdepartment.J:Itmeanswhateverproblemswehaveaftersales,wecangethelpfromthisdepartment.L:Yes,wealwaystakecustomersasourGods.Ourafter-salesserviceisperfect.Introducingtheproducts.MissWangandMissLiareintroducingtheproductstoMr.Johns.W:Mr.Johns,nowletmeshowyouaroundourproductexhibitionroom.J:Icanhardlywaittovisittheproducts.L:Thisway,please.W:Ok,weareintheproductexhibitionroom.Ourlatestproductsareexhibitedhere.L:Yes,inaword,ourproductshavetheexcellentqualitiesandreasonableprices.Wehave5-yearwarrantyandthebestserviceconditions.Youcanrelyonus.J:IamreallyinterestedinType1&2.Woulditbepossibleformetohaveacloserlookatyoursamples?W:Ofcourse,please.

(Mr.Johnsisstudythesamplescarefully.)J:NowIcan’twaittoconsultthedetailsofthecontract.三，SocialActivitiesAppointmentandVisiting.Mr.JohnshasanappointmentwithMr.Chen,thegeneralmanagerofthecompanyat2o’clockintheafternoon.He’sinwaitingroomnow.MissLi,thesecretary,isreceivingMr.Johns.L:Mr.Johns,mayIhelpyou?

J:IwouldliketoseeMr.Chen.L:Doyouhaveanappointment?J:Yes,heknowsI’mcoming.Ourmeetingissetfor2o’clock.L:Pleasewaitforamoment.(MissLiistelephoningtoMr.Chen.Mr.ChenconfirmstheappointmentwithMr.Johns)L:Well,Mr.Johns,Mr.Cheniswaitingforyou.Wishyouhaveagoodtime.J:Thankyou!Haveagoodday.(Mr.ChenishavingameetingwithMr.Johns)C:Nicetomeetyou,Mr.Johns.J:Nicetomeetyou,Mr.Chen.C:Doyouhaveagoodtimehere?

J:Yes.Thankyouforsuchathoughtfularrangementforme.Shallwemakeatimeforourbusinesstalk?C:Youareamanofaction,Mr.Johns.I’dliketoinviteyoutoadinnerpartyattheGrandHyattHotelat7o’clockinthisevening.Afterthedinner,we’llmakeatimeforourbusinesstalk.Ok

J:Thankyouforyourkindness.I’llbedelightedtoarriveontime.C:Seeyoulater.J:Seeyou.GivingaBanquet.Mr.ChenisholdingabanquetforMr.Johns.Mr.Guan,themanagerofResearchandDevelopment,Mr.Xiao,thefinancedepartmentmanager,MissWang,thesalesmanager,MissLi,thesecretaryareallpresent.C:Mr.Johns,it’sapleasuretohaveyouhere.J:It’sverykindofyoutohaveinvitedme.C:Now.I’dlikeyoutomeetmyfriends.Allowmetointroducethem.ThisisMr.Guan,HeisinchargeroftheResearchandDevelopmentDepartment.ThisisMr.Xiao.Heisthefinancedepartmentmanager,andyouknow,MissWang,thesalesmanager,MissLi,thesecretary.Theyarewithusevening.J:Oh,hownice.IamgladtomeetyouMr.GuanandMr.Xiao.G.&X.:Gladtomeetyou,too.J:It’snicetoseeyouagain,Mr.WangandMissLi.W&L:Nicetoseeyouagain,Mr.Johns.C:Now,let’sbeseated.ThisfoodisaShanghaispecialty.It’sverypopularhere.Helpyourself,please.W:Makeyourselfathomeandeatitwhileitishot,Mr.Johns.J:Thankyou.Thesedishesarealldelicious.What’sthenameofthis?

C:It’snamedSautéedShelledShrimps.Ittastesfresh,doesn’tit?

J:Yes,it’swonderful.Thankyou,Mr.Chen,whatdowesayinChinesefor“Bottomsup”

C:Wesay“Ganbei”.Iwishtoproposeatoasttoourfriendshipandcooperation.Ganbei!ALL:Toourfriendshipandcooperation.Ganbei.AttheExportCommoditiesFair.MissWang,thesalesmanageristakingMr.JohnstovisittheExportCommoditiesFair.W:Mr.Johns,thisway,please.Thefairhasbeenheldonceayearsince1990.ManyvisitorscometotheFaireveryyear.Andthenumberofvisitorsisincreasedeveryyear.Thisyearthenumberisexpectedtobeover10,000.J:Iamexcitedtobehere.Howcrowdedwiththepeople.W:Yes.Becareful.TheFairhasbecomeveryimportantinourforeigntrade.Thereareabout20,000newproductsondisplay.ManyChineseforeigntradecompaniescomehereanddobothimportandexportbusinesshere.J:Isupposetheseproductsoftheexhibitionfairmustbequitenewindesign.Iaminterestedinlookingaround.W:Ok,let’sgo.Notes:salesmanager:销售经理import:[im'pɔ:t]:n.1.进口，输入2.进口商品v.1.进口2.输入3.引进export:['ekspɔ:t]:n.1.出口,输出2.出口商品v.1.出口2.输出GlobalTradingInc.:Inc=incorporation公司全球贸易公司accommodate:v.1.向…提供住处,提供住宿2.使适应,使符合一致(to)fortable:使某人宾至如归cooperation:[kəu.ɔpə'reiʃən]n.合作,协作hear…foralongtime:久仰大名competitive:[kəm'petitiv]:adj.竞争的，比赛的10.supplier:n.供应商11.line:行业12.RongaliteC98PCTinlumps98%雕白块(块状)13.appreciate:[ə'pri:ʃieit]v.欣赏，感激,赏识14.purchaser:['pə:tʃəsə]买方,购买者15.ResearchandDevelopmentDepartment:研究和发展部门16.thebest-sellinglines:畅销品17.marketingdepartment:市场部门18.DispatchDepartment:运输部门19.After-salesdepartment:售后服务部门20.exhibition:[.eksi'biʃən]:n.展示,展览21.warranty:['wɔrənti]n.保证,担保22.relyon:依赖,依靠,对…放心23.confirm:[kən'fə:m]v.确定，批准,证实24.bedelightedto:很高兴做..25.banquet:['bæŋkwit]:宴会,筵席26.inchargerof:对…负责27.beseated:坐下28.SautéedShelledShrimps:水晶虾仁29.bottomsup:干杯UsefulphrasesandsentencesIamsopleasedtohavemetyouhere.我很高兴在这里见到了你。Thankyouforcomingallthewaytomycompany.感谢各位专程远道造访本公司。Onbehalfofourcompany,I’dliketosayhowdelightedwearetoreceiveyouhere.谨代表我方公司，很高兴在此迎接你。Thankyouverymuchforcomingallthewaytomeetusinperson.谢谢您亲自专程赶来接我。Excuse,Ihaven’tthehonorofknowingyou.对不起，我还没有请教阁下的尊姓大名呢。LadiesandgentlemenIamgladtohavethehonorofintroducing…女士们，先生们，我很高兴能有殊荣向各位介绍…MayIpresentMr….,GeneralManagerof…请允许我介绍有下，…公司的总经理…Wereallywishyouwillhaveapleasantstayhere.我们真诚地希望你们在这里过得愉快。Ifyoudon’tmind,we’dliketoaccommodateyou(putyouup)attheHolidayInn.您若愿意的话，我们想把您安排在假日酒店下榻。We’lldoeverythingwecantoaccommodateyouandmakeyoucomfortable.我们会尽力为您服务，使您有一种舒适如归的感觉。Ifyoushouldencounteranyinconveniences,pleasedonothesitatetoletmeknow,andIwillbeverygladtohelpyouout.您若有不便之处，请随时直言相告，我将很乐意为您排忧解难。MaybewecouldstartwiththeDesigningDepartment.也许我们可以先参观一下设计部门。Thenwecouldlookattheproductionline.然后我们再去看看生产线。Almosteveryprocessiscomputerized.几乎每一道工艺都是由电脑控制的。Theefficiencyisgreatlyraised,andtheintensityoflaborisdecreased.工作效率大大地提高了，而劳动强度却降低了。I’vebeenlookingforwardtovisitingyourfactory.我一直都盼望着参观贵厂。Ihopemyvisitdoesnotcauseyoutoomuchtrouble.我希望这次来参观没有给你们增添太多的麻烦。I’mimpressedbyyourapproachtobusiness.你们经营业务的方法给我留下了很深的印象。Whatkindofqualitycontroldoyouhave?你们用什么办法来控制质量呢？CouldIhaveyourlatestcataloguesorsomethingthattellsmeaboutyourcompany?

可以给我一些贵公司最近的商品价格目录表或者一些有关说明资料吗？Allproductshavetogothroughfivechecksinthewholeprocess.所有产品在整个生产过程中得通过五道质量检查关。OurmanagingdirectorMr.Liwillhostareceptionbanquetinyourhonortonight,andwewouldlikeyoutocometothedinnerthisevening.今晚公司总经理李先生将设宴为您洗尘，请光临。Thankyouverymuchforinvitingmetothisdelightfuldinner.谢谢您邀请我参加这次令人愉快的晚宴。Youaregoingoutofyourwayforus,Ibelieve.我相信这是对我们的特殊照顾了。Thankyouforsuchathoughtfularrangementforus.感谢您为我们所作如此精心的安排。IhavejustmadeanappointmentwithMr.Robeson.Hewouldliketomeetusat4:00thisafternoon.我刚和罗宾森先生约定了时间。他今天下午四点和我们见面。Letthetimebefixedat3o’clock,right?

让我们把时间定在三点，好吗？Ourmanagerhasapreviousengagement(appointment)at4‘clockthisafternoon.我们经理在今天下午四点已经有预约了。Couldweputitofftotomorrowmorning,at8o’clock?

我们可以把它推迟到明天早上8点吗？I’msorryI’llhavetomakeourappointmentalittlelater.我很抱歉，我们的约会必须要推迟一点。ConversationalTips（知识点的补充）RongaliteC98PCTinlumps98%雕白块(块状)雕白块又称吊白块，是一种白色块状或结晶性粉粒的有机化合物，化学名为甲醛次硫酸氢钠，分子式为NaHSO2·CH2O·2H2O，溶于水，在常温下较为稳定，在高温时分解成亚硫酸盐，有强还原性。是由锌粉和二氧化硫反应生成低亚硫酸锌，再与甲醛和锌粉作用后，在真空蒸发浓缩、凝结成块而制得。吊白块溶液在60摄氏度以上就开始分解出有害物质。通常在工业上用作漂白剂。不法商贩为使食品外观洁白光滑，将吊白块添加于米线，面粉等粮食中。食用掺有吊白块的食品，会损害人的肝脏，肾脏，严重的会导致癌症和畸形病变。Exercise1CompletetheFollowingDialogues:A:Youmustbetired.Mr.B.Sithereandhaveashortrest,please.B:__________________________(谢谢，A小姐。你来接我真是太好了。我感到有点儿累，但我想很快就会恢复的。)A:Idohopeyouhaveapleasanttrip.B:__________________________(总的说来不坏，这天气正好适合旅行。)A:Iamsorryfortroublingyousomuch,MissB.B:__________________________(没关系，我很乐意帮忙。)A：DoyouthinkMr.WhitecouldseemenextMonday?B:__________________________(如果一切顺利的话，他要下午三点钟才回来。我们下午的办公时间是2：30-6：00。我们把时间定在三点行吗)A:WillitbeconvenientifIcallonyourmanagerat4o’clockthisafternoon?

B:______________________(恐怕有点问题，今天下午4点种他已经有约会了。我们把时间推迟到明天上午8点行吗？那时他有空。)A:Shallweappointaplacetomeetthisevening?B:__________________________(对不起，我安排不了，今晚我有客人来，我们得把约会推迟一点。)A:AboutourappointmentforthenextMondaymorning,Iwonderwhetherwecouldchangeitfrom8:00to10:00,becausesomethinghascomeup.B:_______________________(没关系，我们把见面时间改到下周二吧，那时我有空。)A:Ourmanagerwouldliketoinviteyoutoadinnerpartythisevening.B:__________________________(他太好了，我很乐意去。)9.A:Well,ifyouinsist,youcalljustbringabunchoffruits.B:__________________________（好，好，这就叫入乡随俗嘛。）10.Now,Mr.B,dinnerisready.Let’sgointothedininghall.Ladiesangentlemen,pleasebeseated.Mr.B,willyoupleasesitontheleft?

B:__________________________(非常感谢你的邀请。我一直听说中国人好客，这会我算是亲眼看到了。)11.A:Hi,Mr.B,theGuangzhouSpringTradeFairistoopentomorrowmorning.Wouldyouliketogothereforavisit?

B:__________________________(妙极了，我想去参观下，和中国商人做几笔大买卖。)12.ThisisMissWang,yourinterpreter