商务英语视听说答案解析

商务英语视听说答案解析商务英语视听说答案解析商务英语视听说答案解析资料仅供参考文件编号：2022年4月商务英语视听说答案解析版本号：A修改号：1页次：1.0审核：批准:发布日期：英语答案ScriptsUnit1PartIIListeningandSpeakingTask1FAQsinjobinterviewSampleanswers:Q1.IamgraduatinginJunefromABCUniversityandmymajorishotelmanagement.Iamanoutgoing,energeticperson.Ienjoyteamworkverymuch.Aspartofmydegreeprogram,Ineededto

finishdifferentprojectswithmyteammates.Ipossessexcellentinterpersonalskillsandaverypositiveattitude.Mycareeraspirationistobecomeasuccessfulhotelier.DuringmyinternshipattheGrandHyatt,Iworkedasareceptionist.Mydutiesincludedofferingfriendlyandefficientcheck-inandcheck-outservicetoguests,answeringphonecalls,takingandpassingonmessagestoguests,IfindthatifIcanmaketheguestshappy,Iwillbeveryhappy,too.Q2.Ireceivedhonorsinseveralschool-wideEnglishandcomputercontests.Ienjoyworkingwithpeoplefromdifferentbackgrounds.Iamgoodatcommunicating,organizingandcoordinating.Ifsomethingblocksmypath,Iwilllookforasolution.Inevergiveupeasily.

SometimesIreceivecommentsthatIneedtoimproveintheareaoffiling.Iamnowtryingtoimprovebylearningfromothers.Q3.Interestandcareerdevelopmentaretwoofmycriteriainchoosingajob.Interestisthebestmotivation.Ilovethehotelbusiness,soIwilldefinitelydevotemyselftoit.Moreover,highjobsatisfactioncanbeattainedwhenthejobiswhatIaminterestedin.Careerdevelopmentisveryimportantfor

mewhenchoosingajob.FromwhatIknow,Shangri-Laprovidesequalcareeradvancementforallstaff.Thejobrotationplanandindividuallytailoredtrainingprogramarereallyexcitingandhelpfulforyoungpeoplelikeme.Task2InappropriatequestionsinjobinterviewKey:Isthatyourwife,Mr.CarterSheissobeautiful.Avoidaskinginterviewerpersonalquestionsormakingpersonalcomments.Couldyoutellmehowmuchthenewjobpays?Theinterviewermightinferfromthesequestionsthatyouareonlyinterestedinyourownneedsandnotthoseoftheircompany.Waituntiltheemployerraisesthesesubjectstodiscussthem.Whataboutthepaidholidays,insurance,andthingslikethat?Howmuchtimewillittakeformetobepromotedhere?ButinwhichcitiesdoyouhaveyourbranchesAndwhereisyourcompanybased

Itisalsounwisetoaskaboutthingsyoushouldhavealreadyknown.Youareonlytellingtheinterviewerthatyouhaven'tdoneyourhomework.PartIIILanguageFocusKey:o

Name:CaiNing

o

Personality:serious-minded认真的;calm;humorous;easy-goingo

Strengths:theabilitytoworkwithalltypesofpeopleo

Weakness:perfectionist;impatiento

Workexperience:sixyears’financialindustryexperiencewithseveralcompanies;twoyears’experienceinaninvestmentbanko

Qualification:graduatedfromPekingUniversityin2001majoringinaccounting;fluentEnglish;bookkeeping记账andaccountingproficiencyinEnglish.o

Reasonsforleavinglastjob:wanttofindajobthatischallenging.o

Questionsaboutthejob:WouldIbeabletoworkabroadinoneofyouroverseasbranches?

PartIVViewingandSpeakingVideo1ApplyingforthepositionoffinancialconsultantKey:

ReasonsforjoiningthecompanyItisoneoftheleadinginternationalconsultantcorporationswhichcametoChinaafterChinaenteredWTO.Workinginthiscompanywouldgivehimthebestchancetousewhathehaslearnedatuniversity.RelevantworkexperienceHewasinvolvedinafactoryrestorationinNanjing.QuestionsArethereanyopportunitiesforChineseemployeestobetransferredtotheheadofficeinNewYorkorotherbranchofficesaroundtheworld?ResultoftheinterviewChenBowillbenotifiedofthefinaldecisionbyFriday.

Video2ApplyingforthepositionofSalesManagerKey:o

1.

F

T

F

F

To

2.

1)SalesManager

2)Five

3)BrandManager

4)biscuits

5)BusinessAdministration

6)oralEnglish

PartVCaseAnalysisHint:o

Sheisnotlikelytogetthejobbecauseshedidpoorlyinthejobinterview.o

Thingswentwrong:1.Usefillerwords(“youknow”)toomanytimes.2.Bad-mouthformeremployer.3.Inappropriateanswerstointerviewer’squestions,eg,“Iwouldratherliketoestablishmyowncompany”4.Askinappropriatequestions,eg.“CanItaketimeoffforvacation”5.Self-conceit—“Ihavenoweakness”.6.Toomuchemphasisontravel.ScriptsUnit2PartIIListeningandSpeakingTask1Howisyourjob?Key:

1)Ihaven’tseenyouforyears.

2)whatdoyoudonow?

3)I’mintheResearchandDevelopmentDepartment.

4)Iknewyou’ddosomethingverychallengingandcreative.

5)Isometimesstayintheofficeafterworktodealwithunfinishedtasks.

6)Iamstilltheaccountantofthatcosmeticscompany.Task2DescribingjobsKey:1)

personnelmanagement2)

developingmarkets3)

planning4)

execution5)

salestargets6)

teamperformance7)

customerbase8)

customersatisfaction9)

selecting,developingandmanaging10)

cost-effective11)

ontime12)

ofgoodquality13)

humanandmaterialresources14)

trainingneeds15)

continuousimprovementPartIVViewingandSpeakingVideo1IntroducingtitlesandresponsibilitiesKey:1.

CarolineClinton:financialaccountsLucyWhite:dataprocessingAdaBalck:managementaccounts2.

Administration;Marketing;Engineering;ProjectPreparation;AccountingVideo2Doyoulikeyourjob?Key:1.

self-employedentrepreneur,buyer,LineSupervisor,AdvertisingExecutive,PublicRelationsManager2.

NamesLikesDislikesJerome

makingalotmoremoney;havinglotsofindependenceindoingthingsfeelingtiredsometimesRobinhavingbeentoalotofplacestoomuchtraveling;havingverylittletimetospendwithhisfamilyColingoodsalaryandbenefitsnoisyworkenvironment;seldomhavingtheopportunitytogooutFranknewchallenges;alotofexperience

Janet

meetingalotofnew&interestingpeopleoftenhavingdinnerpartiesintheevening;havinglittletimewithherfamilyandbaby

ScriptsUnit3PartIWarm-upGoodafternoon.TodayI’mheretotalkabouthowtomakeeffectivebusinesscalls.Telephonecommunicationiscommonnowadays,therefore,howto1)ensuresmoothbusinesscommunicationgetsincreasinglyimportant.NowI’dliketointroducesometipsonmakingproperbusinesscalls.First,youshouldknow2)thepurposeofyourcallinadvance.Makesureyouhave3)allthedocumentsyou’llneedbeforeyoudial.Oneimportantthingweshouldnotoverlookistimeschedule.Tryto4)scheduleaspecifictimeforcalls.Beforeyoumakethecall,besurethatyougetridof5)alldistractions.Forexample,turnofftheradio,television,etc.Whenmakingthecall,listencarefullyand6)confirmthatyouhaveunderstoodeachpoint.Don’tpretendyouhaveunderstoodwhenyouhaven’t.Anotherthingweshouldkeepinmindis:letotherpeoplespeakandtrytoavoid7)interruptions.Speakingslowlyandclearlyisimportant.Trytoavoid8)strongaccent.Besides,makesure9)yousoundpoliteandagreeable.Rememberthatyoushouldnotargue!Use10)theoptionalchoicemethod,suchas“Whichisbetter,MondayorTuesday”,“Morningorafternoon”,“Tenorelevena.m.”And,ofcourse,trytomakeyourcallbrief.Avoid11)lengthycalls.Additionally,don’ttrytobefunny—youmaybemisunderstood.Thelasttipyoushouldbearinmindisto12)smilewhileyouaretalking.Yourlistenercan“hear”yoursmile.

PartIIListeningandSpeakingTask1MakingacallScript:Key:FFTTFTFF

Task2LeavingamessageKey:MessageNoteTo:LouisePaulsonFrom:PaulJacksonPhone:979-326-8965Message:RingbacktohimabouttheordertheyplacedlastFriday.Theyhavetomakesomechangestotheorder.It’surgent.Takenby:Roy

PartIVViewing&SpeakingVideo1LeavingamessageKey:1.

FFTTF2.

Message1)Willyoutellhimthatwe’vejustreceivedyoursampleofthenewassemblycoffeetableandarequitehappywithit?

Message2)PleasetellMr.Matthewswe’requitehappywiththequalityanddesignofthetable,butthepriceistoohigh.Weneedsomenegotiationonit.Message3)PleaseinformMr.MatthewsthatIwon’tbeabletogettoyourcompanyearlyonSaturdaybecauseoftherailstrike.Iprobablywon’tarriveuntilthatafternoon.

Video2Youarehardtogetholdof!Key:1.Firstattempt1)A2)CSecondattempt3)CThirdattempt4)C5)BFourthattempt6)C

2.1)WhenMs.MandelaskedforMr.Miller,thereceptionistreplied,“Holdon,please.I’llconnectyou.”2)WhenLeoMillerfoundoutthathewasnottheoneMs.Mandelaskedfor,hesaid,“I’mafraidyou’vedialedthewrongextension.”3)WhenMs.Mandelwastoldshedialedthewrongnumber,shesaid,“Oh,sorrytohaveinterruptedyou.CanyougivemeHenryMiller’sextension,please”4)Whenthereceptionistrealizedshehadgiventhewrongextension,shesaid,“I’mverysorry,Ididn’tnoticethat.I’llputyouthroughrightnow.Pleasewaitaminute.”5)WhenMs.Mandelphonedthereceptionistthethirdtime,sheexplained,“It’smeagain—Ms.Mandel.I’mstillhavingtroublegettingthroughtoHenryMiller…Canyouhelp”6)WhenMs.Mandelsaiditwashardtogetholdofhim,HenryMillerreplied,“Oh,I’mterriblysorryforthetrouble.”Unit4Key:

Formal/InformalSignalsentences1

Formal

*Goodafternoon,I’dliketocallthemeetingtoorder.*Firstofall,let’sdiscuss…2

Informal

*OK,everyoneishere…*So,whydon’twestartwith…3

Informal

*Right,youknowwhywearehere.*Maybeweshoulddoitlikethis…4

Formal

*WelcometoBCG,andtowhatIamsurewillbethebeginningofamajornewalliance.*Todayourpurposeisto…5

Informal

*Right,let’sgetdowntobusiness…*Isuggestwedealwiththat…6

Formal

*Well,gentleman,it’sapleasuretobeheretoday…*I’dliketostartwith…Key:•

1)Arriveatthemeetingaheadofschedule.•

2)Considerusingataperecorder.•

3)Useaconsistentformat.•

4)Followtheagenda.•

5)Beconcise.•

6)Listspecificoutcomes.•

7)Afterthemeeting,writeameetingreportfromyournotes.Key:FFFTFKey:•

1)Tofigureoutthereasonforthesalesdropandtheactionstobetaken.•

2)Thesalespeoplearenotverymotivated.•

3)No,becausethesalesquotasareprettyhigh.•

4)Heproposestolowerthequotas.Unit5Key:CBBCAScriptsUnit5Key:CBBCATask2ReceivingvisitorsKey:1)dailyroutineintheoffice2)whetherthevisitorhasanappointmentornot3)greetthevisitor4)thevisitor’sname,titleandposition5)apologizeandmakesomesuggestions6)expressregretandexplainwhy7)date,time,nameandthefirmthevisitorworksfor.8)considerateandwarm9)keepthevisitorfullyinformedofthesituation.

PartIVViewingandSpeakingVideo1GoingthroughcustomsKey:1)WhatisthepurposeofGeorge’stravel?

Georgeistravellingonbusiness.2)Howlongishegoingtostay?

Hewillstayforaboutaweek.3)WhohasinvitedGeorgetoattendthetradefair?

Hehasbeeninvitedtoattendthetradefairbyhisbusinessassociates.4)WhatisinthebagDoesGeorgehavetopaydutyonit

Hislaptopcomputerisinthebag.It’sduty-free.5)Arethefourpack