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SteveDale
Director
Semantix(UK)Ltd
Collabor8nowLtdCommunitiesofPractice:turningconversationsintocollaborationJanuary2009SteveDale
Director
Semantix(1WhatIwillcoverWhatisa‘CommunityofPractice’(CoP)?FivestepstoasuccessfulCoPCoPFacilitation–themagicingredientCaseStudy-IDeACoPProjectCaseStudyfromtheprivatesectorWhatIwillcoverWhatisa‘Co2Whatisa?WhatisaCommunityofPractice?Whatisa?WhatisaCommunity3CommunitiesofPracticecommunitiesofpractice–anenvironmentconnectingpeopleandencouragingthesharingofideasandexperiencesCommunitiesofPracticecommuni4AcommunityAcommunity5AdomainofinterestGosportAllotmentHolders&GardenersAssociationAdomainofinterestGosportAl6AplacetomeetAplacetomeet7SomeonetofacilitateSomeonetofacilitate8AcommunityofpracticeAcommunityofpractice9ACommunityofPracticeisanetworkofindividualswithcommonproblemsorinterestswhogettogethertoexplorewaysofworking,identifycommonsolutions,andsharegoodpracticeandideas.putsyouintouchwithlike-mindedcolleaguesandpeers
allowsyoutoshareyourexperiencesandlearnfromothersallowsyoutocollaborateandachievecommonoutcomesacceleratesyourlearningvalidatesandbuildsonexistingknowledgeandgoodpracticeprovidestheopportunitytoinnovateandcreatenewideasCommunitiesofPracticeACommunityofPracticeisan10WhyhaveaCommunityofPractice?CoPsarenotaboutbringingknowledgeintotheorganisationbutabouthelpingtogrowtheknowledgethatweneedinternallywithinourorganisations.WhyhaveaCommunityofPracti11Whatisa?Step1:EstablishoridentifyapurposeDevelopingSuccessfulCommunitiesofPracticeWhatisa?Step1:Establisho12WhatproblemamWhatproblemam13DegreesofTransparencyandTrustJoinourlistJoinourforumJoinourcommunityIncreasingcollaborationandtransparencyofprocessDegreesofTransparencyandTr14Istheansweralreadyoutthere?Istheansweralreadyoutther15DynamicsofDifferentNetworkTypesCommunityofPracticeProjectTeamsInformalnetworksPurposeLearningSharingCreatingKnowledgeAccomplishspecifictaskCommunicationflowsBoundaryKnowledgedomainAssignedprojectcharterExtentofrelationshipsConnectionsCommonapplicationofaskillCommitmenttogoalInterpersonalacquaintancesMembershipSemi-permanentConstantforafixedperiodLinksmadebasedonneedsoftheindividualTimescaleAslongasitaddsvaluetothebusinessanditsmembersFixedendswhenprojectdeliverableshavebeenaccomplishedLong–term,nopre-engineeredendDynamicsofDifferentNetwork16Whatisa?Step2:IdentifyyourCommunityWhatisa?Step2:Identifyyo17KnowyouraudienceKnowyouraudience18ThisisouraudienceThisisouraudience19Membersofanactivecommunityoccasionaltransactionalperipheralactive
facilitatorcoregrouplurkersleadersoutsidersexpertsbeginnersMembersofanactivecommunity20CommunityTypeHelpingCommunitiesprovideaforumforcommunitymemberstohelpeachotherwitheverydayworkneeds.BestPracticeCommunitiesdevelopanddisseminatebestpractices,guidelines,andproceduresfortheirmembersuse.KnowledgeStewardingCommunitiesorganise,manage,andstewardabodyofknowledgefromwhichcommunitymemberscandraw.InnovationCommunitiescreatebreakthroughideas,newknowledge,andnewpractices.CommunityType21UnderstandingyourCommunityHelpingCommunitiesBestPracticeCommunitiesKnowledgeStewardingCommunitiesInnovationCommunitiesDriversLowercostthroughreuseSocialresponsibilityLowercostthroughstandardisationConsistencyofprojectImprovesoutcomesProfessionaldevelopmentTracksshiftingmarketingtrendsRegulationandlegislationActivitiesConnectingmembersKnowledgewho’swhoCollecting,VettingPublishingEnlistingleadingexpertsManagecontentDeciphertrendsShareinsightsDevelopmentofPolicyStructureandrolesProblemsolvingSubcommitteesIndexandstoreBestpracticePublishingTaskforceDomainexpertsSub-committeesRewardforparticipationSenseofbelongingAssistancetodailyworkDesireforimprovementPassionforthetopicProfessionaldevelopmentJobresponsibilitytodetectemergingtrendsKnowledgeTacit-highsocialisationLowtacitExplicittoexploreTacittoexplicitTacittotacitExplicittotacit.UnderstandingyourCommunityHe22Step3:UnderstandtheCultureandBehavioursStep3:UnderstandtheCulture23AddressingthecultureAddressingtheculture24WhydoesapersonengagewithaCommunityofPractice?AttractivepurposegrabsandretainsattentionPerceivedbenefits:SocialisationCo-learning,knowledgesharingandco-productionEachpersonchoosestobeamemberVolitionJoiningin–andleaving!Whydoesapersonengagewith25LevelsofengagementLevelofengagementTypeofengagementBrowse,search,learn(Anonymously)Comment(withattribution)Askaquestion(withattribution)WriteablogBecomeamentorBecomeanexpertRegisterComment(Anonymously)WaxingandWaningInterestLevelsofengagementLevelofe26PatternsofcontributionNumberofparticipantsNumberofcontributions1%activecontributors9%occasionalcontributors90%readers(aka‘lurkers’)The1-9-90rulePatternsofcontributionNumber27The“1%Rule”Forevery100peopleonlineonly1personwillcreatecontentand10will“interact”withit.Theother89willjustviewit.Eachdayat
YouTubethereare100milliondownloadsand65,000uploads50%ofallWikipediaarticleeditsaredoneby0.7%ofusers,andmorethan70%ofallarticleshavebeenwrittenbyjust1.8%ofallusersInYahooGroups,1%oftheuserpopulationmightstartagroup;10%oftheuserpopulationmightparticipateactively.100%oftheuserpopulationbenefitsfromtheactivitiesoftheabovegroupsSource:TheGuardianTheimportantmessageis:lookafteryourcontentcreators!The“1%Rule”Forevery100peo28It’smoreaboutthepeoplethanthetechnologyIt’smoreaboutthepeopletha29CommunityArchetypesInaperpetualpersonalduel.Generallydon’tmenaceanyoneexcepteachother.Duelsists/~mreed/warriorshtm/duelists.htmCommunityArchetypesInaperpe30CommunityArchetypesForEgo,thediscussionforumisallabouthim,andheregardsdiscussionsthatstrayfromthattopicastrivialdalliances.EgoisonethefiercestofalltheWarriorsandwillfighttothedeathwhenattackedEgo/~mreed/warriorshtm/ego.htmCommunityArchetypesForEgo,t31CommunityArchetypesFillibusterAttemptstoinfluencetheforumsimplybyholdingthefloor.Hismonotonoushectoringandprodigiousoutputofverbiagerapidlyclearsthefieldofotherusers/~mreed/warriorshtm/filibuster.htmCommunityArchetypesFillibuste32CommunityArchetypesBigDogandMeTooBigDogisabullywhodoesn'thesitatetousehissuperiorstrengthtointimidateothercombatants.Me-Toowilljointheattack.Me-Tooisfartooweakandinsecuretoengageinsinglecombat./~mreed/warriorshtm/bigdogmetoo.htmCommunityArchetypesBigDogan33CommunityRolesandResponsibilitiesChampion/SponsorisabletoenvisiontheservicesofaCoPovertime,andshouldhaveasenseofhowtheCoPcaninteractacrosstheorganisation
Facilitator/Coordinatorconsulting,connecting,facilitating,helping,guiding.Leaderservesanintegralroleinthecommunity'ssuccessbyenergisingthesharingprocessandprovidingcontinuousnourishmentforthecommunityLibrarianorganisesinformation/data(maybepartofFacilitator/Coordinatorrole).TechnicalStewardunderstandsbusinessneedsandensuretheappropriatetoolsareavailabletomeettheseneeds.CoreGroup
isaworkinggroupthatinitiallyperformsstart-upactivitiesandcontinuestoprovideongoingorganisationalsupport.ExpertsarethesubjectmatterspecialistMembers/Participantswithoutthesethereisnocommunity;theessenceofacommunityisitsmembers.Onamoreseriousnote…CommunityRolesandResponsibi34Step4:Developthe‘Practice’Step4:Developthe‘Practice’35AttributesofasuccessfulCoPCriticalSuccessfactorsSeekersIneedsomeoneContributorsIamsomeoneAwarenessHowdoIknowwhoisoutthere?HowcanIbecomemoreknown?CompetenceIsthispersoncompetent?HowdoIadvertisemyskills?BenevolenceWillthispersonhelpme?HowdoIdevelopmyreputationasatrustedmember?MotivationDoIwanttoworkwiththisperson?WhywillIcooperatewiththisperson?AccessHowdoIapproachthisperson?DoIwanttobeapproached?SkillsDoestheCoPhavethetoolstocollaborateeffectively?MechanismDowehaveamethodtocollaborate?SocialNetworkingCultureCollaborationToolsBasedonaslidebyIBMAttributesofasuccessfulCoP36Yourcommunity’slife-cyclePlanStart-upGrowSustain/RenewCloseLevelofenergyandvisibilityTimeDiscover/imagineIncubate/delivervalueFocus/expandOwnership/opennessLetgo/rememberFrom:CultivatingCommunitiesofPracticebyWenger,McDermotandSnyderYourcommunity’slife-cyclePla37BuildinganenvironmenttosupportcollaborativeworkingFindandconnectwithexpertsFindandconnectwithyourpeersThreadeddiscussionforums,wikis,blogs,documentrepositoryNewsfeedsEventcalendarNewsandNewslettersBuildinganenvironmenttosup38Whatmakesasuccessfulcommunity?Whatmakesasuccessfulcommun39FacilitatingorCoordinatingacommunityFacilitation–themagicingredientFacilitatingorFacilitation–40Facilitators’(Coordinators,Moderators)responsibilitiesFacilitationandCoordinationofaCoPincludes:monitoringactivityencouragingparticipation(facilitationtechniques)producinganactionplanreportingCoPactivity–metrics,evaluationsmonitoringsuccesscriteriaandimpactmanagingCoPeventsFacilitators’(Coordinators,M41Whatcanyouaccomplishinoneweek?NotimeLotsoftime1hr5hrs10hrsStartadiscussionUploadadocumentReadaforumpostReadadocumentReadawikiReadablogRespondtoaforumpostingAddaneventCommentonablogContributetoawikiWriteablogBeacommunitymemberFacilitateacommunityUploadadocumentReadaforumpostAddaneventUploadadocumentReadaforumpostCommentonablogAddaneventUploadadocumentReadaforumpostReadawikiCommentonablogAddaneventUploadadocumentReadaforumpostReadablogReadawikiCommentonablogAddaneventUploadadocumentReadaforumpostReadadocumentReadablogReadawikiCommentonablogAddaneventUploadadocumentReadaforumpostContributetoawikiReadadocumentReadablogReadawikiCommentonablogAddaneventUploadadocumentReadaforumpostWriteablogContributetoawikiReadadocumentReadablogReadawikiCommentonablogAddaneventUploadadocumentReadaforumpostRespondtoaforumpostingWriteablogContributetoawikiReadadocumentReadablogReadawikiCommentonablogAddaneventUploadadocumentReadaforumpostWhatcanyouaccomplishinone42ACTIVITY:WHATARETHEATTRIBUTESOFAGOODCO-ORDINATOR?ACTIVITY:43AGoodFacilitator/Coordinator?AGoodFacilitator/Coordinator44AFacilitator/CoordinatorcultivatesthecommunityAFacilitator/Coordinatorcult45Step5:MonitorandMeasureEverything!Step5:MonitorandMeasureEv46MetricsMetrics47IDeACoPMembershipandcommunitiesOver26,000registeredmembersOver600communitiesAveragemembershipofacommunityis50Highestmembershipofacommunityisover1400Over2700membersarecontributing.Averageofover16,000visitspermonth.Averageofover1000contributionspermonth.IDeACoPMembershipandcommun48Metrics–CoPActivityMetrics–CoPActivity49MetricsDon’trelyonmetricstoclaimyourcommunityissuccessful.Usemetricstounderstandyourcommunitybetter.MetricsDon’trelyonmetricst50WhatmakesasuccessfulCoP?clearpurpose–whatwillitbeusedtodo?creatingasafeandtrustedenvironmentcommittedcoregroupofactiveparticipantsbeingmotivatedknowingtheneedsofparticipantshavingaclearactionplanwithactivitiestomeetneedsblendingface-to-faceandonlineactivitiesThiscanallbeachievedbygood,activefacilitationWhatmakesasuccessfulCoP?cl51团队精神建设之蚂蚁团队分析52AboutLocalGovernmentLocalgovernmentinEnglandandWalesemploysaworkforceof2.1millionpeopleacross410localauthorities.Eachauthorityisworkingtodeliverthesame700servicestotheirresidents.Hasanannualoperatingbudgetofover£106billionfordeliveringservices.
AboutLocalGovernmentLocalgo53AbouttheImprovementandDevelopmentAgency(IDeA)ReceivesfundingfromtheRevenueSupportGrantSisterorganisationof(ownedbytheLocalGovernmentAssociation)WorksinpartnershipwithcouncilsandregionalorganisationstoprovideLeadership(helpingcouncillorsbecomebetterleaders)EnablesandsupportscouncilsinsharinggoodpracticeIncubatorfornewideasforimprovingserviceandvalueacrossthelocalgovernmentsector.AbouttheImprovementandDeve54Over700localgovernmentservicesOver700localgovernmentserv55Sept05BusinessCaseApr06PlanningSept06PilotDec07LaunchNov08PeopleVariousiterationsbusinesscasetogetmanagementbackingforKMstrategy,includingCoPsIntensiveworkwithstakeholdersProducedspecfortheKMteamstructureManagementteamapprovalDevelopedandruntrainingforfacilitatorsDevelopedtechnologyspecforonlineplatformFirstpilotbuiltonDrupalfailedAssistedinrunningfocusgroupswithpotentialmembersofthePilotcommunitiesIntroducesatechnologyplatformtosupportcollaborationOfficiallaunchDecember2007OngoingsupporttoselectedcommunitiesattheIDeAthroughacoachingandmentoringschemeCompletionofapplicationformtosetupacommunityOver26,000peopleregisteredOver600Communities140haveIDeAinvolvementProjectTimelineSept05Apr06Sept06Dec07Lau56团队精神建设之蚂蚁团队分析57CoPsinlocalgovernmentCoPsinlocalgovernment58LessonsLearnt:WhatwentwellandnotsowellLessonsLearnt:Whatwentwell59LessonsLearntWENTWELLEvidenceofgreatercollaborationacrosscouncilsEvidenceofmorejoined-upthinkingandnewwaysofworkingGreaterknowledge(anduse)ofsocialmediatoolsContinuedandgrowingenthusiasmforcollaboration‘Tribal’workingpractices.Poor/littleuseoftagging.Mostself-organisingnetworksdonotattendFacilitatortraining.Gettingmiddle-managementinvolved.TraditionalhierarchiescaninhibitdevelopmentofCoPsNOTGONEWELLLessonsLearntWENTWELL‘Tribal60Summary–ConversationstoCollaboration
Step1:Establish/identifyapurposeStep2:IdentifyaCommunityStep3:UnderstandthecultureandbehavioursStep4:Develop/supportthe‘Practice’Step5:Monitorandmeasure everything!Summary–ConversationstoCol61ThefuturePlatformexpandingtoincludecentralgovernmentandthirdsectorBreakingdownsilosthroughtheuseofasharedcommunityspaceBettermetricsavailableforthecommunitiesBlendedoff-line/on-linetrainingforfacilitatorsSupportformobileworkingThefuturePlatformex62AQuoteI'mnowconvincedthatsharingknowledge,informationandexperiencethroughCoPsisthefutureofsuccessinlocalgovernment,andthatsocialmediatoolssuchasthoseemployedwithintheIDeACoPplatformarethegluethatcanstickcross-sectorcollaborationprojectstogetherLocalAuthorityCoPfacilitatorAQuoteI'mnowconvincedthat63SuccessfulCoPs–MeasuringOutcomesMappingServicesAgreement
(535members)–jointprocurementstrategyontargetforachievingsavingsofover£100mover4years.NI14AvoidableContact
(631members)–highlyactiveonlineconferencesPolicyandPerformance
(1785members)–ProducingjointpolicybriefingsProjectsandProgrammeManagement
(356members)–Consistentcontracttemplatesdevelopedforalllocalauthorities.SuccessfulCoPs–MeasuringOu64ACoPStoryfromtheprivatesectorAsiaPacificBohai:Knowledgeaboutdefectivegasturbinerotorspreventedcertainenginefailure.Potentialcostsavingofover$83millionACoPStoryfromtheprivates65RecommendedReadingCluetrainManifesto–DavidWeinbergerCultivatingCommunitiesofPractice–EtienneWenger,RichardMcDermot,WilliamSnyder.Community,EconomicCreativityandOrganization–AshAmin,JoanneRobertsHereComesEverybody–ClayShirkyGroundswell–CharleneLiandJoshBernoffTribes–SethGodinRecommendedReadingCluetrainM66Thankyou!Thankyou!67SteveDale
Director
Semantix(UK)Ltd
Collabor8nowLtdCommunitiesofPractice:turningconversationsintocollaborationJanuary2009SteveDale
Director
Semantix(68WhatIwillcoverWhatisa‘CommunityofPractice’(CoP)?FivestepstoasuccessfulCoPCoPFacilitation–themagicingredientCaseStudy-IDeACoPProjectCaseStudyfromtheprivatesectorWhatIwillcoverWhatisa‘Co69Whatisa?WhatisaCommunityofPractice?Whatisa?WhatisaCommunity70CommunitiesofPracticecommunitiesofpractice–anenvironmentconnectingpeopleandencouragingthesharingofideasandexperiencesCommunitiesofPracticecommuni71AcommunityAcommunity72AdomainofinterestGosportAllotmentHolders&GardenersAssociationAdomainofinterestGosportAl73AplacetomeetAplacetomeet74SomeonetofacilitateSomeonetofacilitate75AcommunityofpracticeAcommunityofpractice76ACommunityofPracticeisanetworkofindividualswithcommonproblemsorinterestswhogettogethertoexplorewaysofworking,identifycommonsolutions,andsharegoodpracticeandideas.putsyouintouchwithlike-mindedcolleaguesandpeers
allowsyoutoshareyourexperiencesandlearnfromothersallowsyoutocollaborateandachievecommonoutcomesacceleratesyourlearningvalidatesandbuildsonexistingknowledgeandgoodpracticeprovidestheopportunitytoinnovateandcreatenewideasCommunitiesofPracticeACommunityofPracticeisan77WhyhaveaCommunityofPractice?CoPsarenotaboutbringingknowledgeintotheorganisationbutabouthelpingtogrowtheknowledgethatweneedinternallywithinourorganisations.WhyhaveaCommunityofPracti78Whatisa?Step1:EstablishoridentifyapurposeDevelopingSuccessfulCommunitiesofPracticeWhatisa?Step1:Establisho79WhatproblemamWhatproblemam80DegreesofTransparencyandTrustJoinourlistJoinourforumJoinourcommunityIncreasingcollaborationandtransparencyofprocessDegreesofTransparencyandTr81Istheansweralreadyoutthere?Istheansweralreadyoutther82DynamicsofDifferentNetworkTypesCommunityofPracticeProjectTeamsInformalnetworksPurposeLearningSharingCreatingKnowledgeAccomplishspecifictaskCommunicationflowsBoundaryKnowledgedomainAssignedprojectcharterExtentofrelationshipsConnectionsCommonapplicationofaskillCommitmenttogoalInterpersonalacquaintancesMembershipSemi-permanentConstantforafixedperiodLinksmadebasedonneedsoftheindividualTimescaleAslongasitaddsvaluetothebusinessanditsmembersFixedendswhenprojectdeliverableshavebeenaccomplishedLong–term,nopre-engineeredendDynamicsofDifferentNetwork83Whatisa?Step2:IdentifyyourCommunityWhatisa?Step2:Identifyyo84KnowyouraudienceKnowyouraudience85ThisisouraudienceThisisouraudience86Membersofanactivecommunityoccasionaltransactionalperipheralactive
facilitatorcoregrouplurkersleadersoutsidersexpertsbeginnersMembersofanactivecommunity87CommunityTypeHelpingCommunitiesprovideaforumforcommunitymemberstohelpeachotherwitheverydayworkneeds.BestPracticeCommunitiesdevelopanddisseminatebestpractices,guidelines,andproceduresfortheirmembersuse.KnowledgeStewardingCommunitiesorganise,manage,andstewardabodyofknowledgefromwhichcommunitymemberscandraw.InnovationCommunitiescreatebreakthroughideas,newknowledge,andnewpractices.CommunityType88UnderstandingyourCommunityHelpingCommunitiesBestPracticeCommunitiesKnowledgeStewardingCommunitiesInnovationCommunitiesDriversLowercostthroughreuseSocialresponsibilityLowercostthroughstandardisationConsistencyofprojectImprovesoutcomesProfessionaldevelopmentTracksshiftingmarketingtrendsRegulationandlegislationActivitiesConnectingmembersKnowledgewho’swhoCollecting,VettingPublishingEnlistingleadingexpertsManagecontentDeciphertrendsShareinsightsDevelopmentofPolicyStructureandrolesProblemsolvingSubcommitteesIndexandstoreBestpracticePublishingTaskforceDomainexpertsSub-committeesRewardforparticipationSenseofbelongingAssistancetodailyworkDesireforimprovementPassionforthetopicProfessionaldevelopmentJobresponsibilitytodetectemergingtrendsKnowledgeTacit-highsocialisationLowtacitExplicittoexploreTacittoexplicitTacittotacitExplicittotacit.UnderstandingyourCommunityHe89Step3:UnderstandtheCultureandBehavioursStep3:UnderstandtheCulture90AddressingthecultureAddressingtheculture91WhydoesapersonengagewithaCommunityofPractice?AttractivepurposegrabsandretainsattentionPerceivedbenefits:SocialisationCo-learning,knowledgesharingandco-productionEachpersonchoosestobeamemberVolitionJoiningin–andleaving!Whydoesapersonengagewith92LevelsofengagementLevelofengagementTypeofengagementBrowse,search,learn(Anonymously)Comment(withattribution)Askaquestion(withattribution)WriteablogBecomeamentorBecomeanexpertRegisterComment(Anonymously)WaxingandWaningInterestLevelsofengagementLevelofe93PatternsofcontributionNumberofparticipantsNumberofcontributions1%activecontributors9%occasionalcontributors90%readers(aka‘lurkers’)The1-9-90rulePatternsofcontributionNumber94The“1%Rule”Forevery100peopleonlineonly1personwillcreatecontentand10will“interact”withit.Theother89willjustviewit.Eachdayat
YouTubethereare100milliondownloadsand65,000uploads50%ofallWikipediaarticleeditsaredoneby0.7%ofusers,andmorethan70%ofallarticleshavebeenwrittenbyjust1.8%ofallusersInYahooGroups,1%oftheuserpopulationmightstartagroup;10%oftheuserpopulationmightparticipateactively.100%oftheuserpopulationbenefitsfromtheactivitiesoftheabovegroupsSource:TheGuardianTheimportantmessageis:lookafteryourcontentcreators!The“1%Rule”Forevery100peo95It’smoreaboutthepeoplethanthetechnologyIt’smoreaboutthepeopletha96CommunityArchetypesInaperpetualpersonalduel.Generallydon’tmenaceanyoneexcepteachother.Duelsists/~mreed/warriorshtm/duelists.htmCommunityArchetypesInaperpe97CommunityArchetypesForEgo,thediscussionforumisallabouthim,andheregardsdiscussionsthatstrayfromthattopicastrivialdalliances.EgoisonethefiercestofalltheWarriorsandwillfighttothedeathwhenattackedEgo/~mreed/warriorshtm/ego.htmCommunityArchetypesForEgo,t98CommunityArchetypesFillibusterAttemptstoinfluencetheforumsimplybyholdingthefloor.Hismonotonoushectoringandprodigiousoutputofverbiagerapidlyclearsthefieldofotherusers/~mreed/warriorshtm/filibuster.htmCommunityArchetypesFillibuste99CommunityArchetypesBigDogandMeTooBigDogisabullywhodoesn'thesitatetousehissuperiorstrengthtointimidateothercombatants.Me-Toowilljointheattack.Me-Tooisfartooweakandinsecuretoengageinsinglecombat./~mreed/warriorshtm/bigdogmetoo.htmCommunityArchetypesBigDogan100CommunityRolesandResponsibilitiesChampion/SponsorisabletoenvisiontheservicesofaCoPovertime,andshouldhaveasenseofhowtheCoPcaninteractacrosstheorganisation
Facilitator/Coordinatorconsulting,connecting,facilitating,helping,guiding.Leaderservesanintegralroleinthecommunity'ssuccessbyenergisingthesharingprocessandprovidingcontinuousnourishmentforthecommunityLibrarianorganisesinformation/data(maybepartofFacilitator/Coordinatorrole).TechnicalStewardunderstandsbusinessneedsandensuretheappropriatetoolsareavailabletomeettheseneeds.CoreGroup
isaworkinggroupthatinitiallyperformsstart-upactivitiesandcontinuestoprovideongoingorganisationalsupport.ExpertsarethesubjectmatterspecialistMembers/Participantswithoutthesethereisnocommunity;theessenceofacommunityisitsmembers.Onamoreseriousnote…CommunityRolesandResponsibi101Step4:Developthe‘Practice’Step4:Developthe‘Practice’102AttributesofasuccessfulCoPCriticalSuccessfactorsSeekersIneedsomeoneContributorsIamsomeoneAwarenessHowdoIknowwhoisoutthere?HowcanIbecomemoreknown?CompetenceIsthispersoncompetent?HowdoIadvertisemyskills?BenevolenceWillthispersonhelpme?HowdoIdevelopmyreputationasatrustedmember?MotivationDoIwanttoworkwiththisperson?WhywillIcooperatewiththisperson?AccessHowdoIapproachthisperson?DoIwanttobeapproached?SkillsDoestheCoPhavethetoolstocollaborateeffectively?MechanismDowehaveamethodtocollaborate?SocialNetworkingCultureCollaborationToolsBasedonaslidebyIBMAttributesofasuccessfulCoP103Yourcommunity’slife-cyclePlanStart-upGrowSustain/RenewCloseLevelofenergyandvisibilityTimeDiscover/imagineIncubate/delivervalueFocus/expandOwnership/opennessLetgo/rememberFrom:CultivatingCommunitiesofPracticebyWenger,McDermotandSnyderYourcommunity’slife-cyclePla104BuildinganenvironmenttosupportcollaborativeworkingFindandconnectwithexpertsFindandconnectwithyourpeersThreadeddiscussionforums,wikis,blogs,documentrepositoryNewsfeedsEventcalendarNewsandNewslettersBuildinganenvironmenttosup105Whatmakesasuccessfulcommunity?Whatmakesasuccessfulcommun106FacilitatingorCoordinatingacommunityFacilitation–themagicingredientFacilitatingorFacilitation–107Facilitators’(Coordinators,Moderators)responsibilitiesFacilitationandCoordinationofaCoPincludes:monitoringactivityencouragingparticipation(facilitationtechniques)producinganactionplanreportingCoPactivity–metrics,evaluationsmonitoringsuccesscriteriaandimpactmanagingCoPeventsFacilitators’(Coordinators,M108Whatcan
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