酒店实用英语unit-8-Lost-and-Found精课件

Sub-module8:LostandFoundSub-module8:LostandFound

ProfessionalCompetenceCompetenceObjectives:

howtomakeaclearexplanationaboutlostandfoundtothecustomershowtoexpressthatwe’lltryourbesttofindthelostforthecustomershowtohavethecustomerscomfortinoursincereservicesProfessionalCompetenceCompetContentsJobKnowledgeandExperienceSampleCasesTechnicalTrainingIntroductiontoHotelsContentsJobKnowledgeandExpe

JobKnowledgeandExperienceIfthecustomerhaslosthisvaluablepersonalitems,he’llcertainlyaskyoutofindthemoutrightaway.Don’tbenervous.Takethefollowingsteps:1.Firstofall,weshouldlettheclientslookovertheirpersonalitemstopreventtheloss;2.IntheeventoflosingitemstheyshouldbethefirsttocalltheLostPropertyOffice,anddrawontheirmemoriesoftheactivitiesofthewholeday;JobKnowledgeandExperience

JobKnowledgeandExperience3.Asahotelmanagementstaff,wemusttakeallpossiblemeasuresassoonaspossibleinordertohelpcustomerstofindoutthelostitems;4.Weshouldhelpthecustomersrelaxandshowthatwehaveenoughconfidenceinfindingoutthelostitems;5.Finally,filloutthelistofLostandFoundandthenaskcustomerstosigntheirnames.JobKnowledgeandExperience3酒店实用英语unit-8-Lost-and-Found[精]课件酒店实用英语unit-8-Lost-and-Found[精]课件

SampleCasesCase3:1.Shallwecheckyourroomforyou?

需要我们在房间帮您找找吗？

2.Couldyoudescribeyourcameraindetail?I’llkeeparecord.

您可以详细地描述一下您的相机吗？我做一下记录。3.Whenandwheredidyoufirstfindyourcameramissing?

什么时候在哪里发现您的相机丢了呢？4.We’lldoourbesttofindyourcameraintheshortestpossibletime.

我们会尽可能在最短的时间里帮您找到相机的。

SampleCasesCase3:

I.RolePlayTechnicalTrainingMr.Paversak,atraveleraroundtheworld,hasalreadybeeninTianjin.SpringFestivaliscoming.SohewishestobuysomeChinesetraditionalpresentsforhisfamily.AtlasthehasvisitedtoTianjinAncientCultureStreetforawholeday,onhiswayherecordedthechangesofTianjinbyusinghisvideo.Intheevening,hegottothehotelanddidn’tfindhisvideo.HecalledTheLost-and-FoundOffice.Meanwhile,themerchant,whodoeshisbusinessontheTianjinAncientCultureStreet,returnedthecameratothehotelaccordingtothecardwithinit.I.RolePlayTechnicalTrainin

TechnicalTrainingII.WritingPracticeYouarerequiredtowriteaLostandFoundAnnouncementtostateclearlyaccordingtotheinformationgivenbelow:AwristwatchwasfoundbyyouintheshoppingmallItwassenttotheLostandFoundOfficeandyouwishsomeonecantakeitawaywiththeIDCard.TechnicalTrainingII.Writing

IntroductiontoHotelsBurjAlArabJumeirahIntroductiontoHotelsBurjAl

IntroductiontoHotelsTheBurjAlArabJumeirahresortinDubai,itisacknowledgedasthebesthotelintheworld.Sohowdoesahotelearnsuchbraggingrights?ThestellarcustomerservicestartsthemomentyoulandinDubai,withachauffeurpickingyouupintheRollsRoycethatwillbeyoursforthedurationofyourstay.Whenyouarriveatthebreathtakinghotelwhichstands321meterstallintheshapeofasail,youaretakendirectlytooneofthe202suiteswhereyouarecheckedin,aservicethatguaranteesyourprivacy.Eachsprawlingsuiteistwolevels,andhasfloortoceilingwindowsprovidingbreathtakingviewsoftheArabianGulf.IntroductiontoHotelsThe

IntroductiontoHotelsSomeofthelistedinroomfeaturesare,aprivateelevator,privatecinema,arotatingfour-postcanopybed,aseparatebutlerentranceandastudyareawithalibrary.Shouldyouventureoutofyourpalace,activitiesmadeavailabletoguestsincludehotairballooning,horsebackriding,golfattheworldclass,MontgomeryGolfCourse,desertsafaridaytrips,charteredyachttripsandhelicoptertours.Afterworkingupandappetiteyouareinvitedtodineatoneofthehotelsawardwinningrestaurants.Thesignaturerestaurant,AlSaharaisfrequentlylistedasoneofthetoptenrestaurantsintheworldandoffersthefinestseafoodandMediterraneancuisineinanunderwatersetting,completewithamocksubmarineride.IntroductiontoHotelsSom

IntroductiontoHotelsTantalizeyourpalatewiththefreshest,mostdeliciousingredientspreparedbytheworld-classchefsatthisaward-winningseafoodrestaurantthatisaboveanyone'sstandard.Unparalleledluxury,setinparadise...trulyaonceinalifetimeexperience,especiallywhenyouconsidertheprices.AneveningattheBurjAlArabwillcostyoubetween$3,000and$5,000pernight!Tantalizeyourpalate

Suspended200metersabovesealevel,spectacularviewsareguaranteed.ThisstylishbarislocatedadjacenttotherenownedAlMontanarestaurant.Thisisawonderfullocationforafternoontea,andpre-andpost-dinnerdrinksthatareservedwithinanambienceofluxuryandcomfort.

IntroductiontoHotelsTanThankyou!“工学结合新思维”高职高专财经类十二五规划系列教材Thankyou!“工学结合新思维”高职高专财经类十二五Sub-module8:LostandFoundSub-module8:LostandFound

ProfessionalCompetenceCompetenceObjectives:

howtomakeaclearexplanationaboutlostandfoundtothecustomershowtoexpressthatwe’lltryourbesttofindthelostforthecustomershowtohavethecustomerscomfortinoursincereservicesProfessionalCompetenceCompetContentsJobKnowledgeandExperienceSampleCasesTechnicalTrainingIntroductiontoHotelsContentsJobKnowledgeandExpe

JobKnowledgeandExperienceIfthecustomerhaslosthisvaluablepersonalitems,he’llcertainlyaskyoutofindthemoutrightaway.Don’tbenervous.Takethefollowingsteps:1.Firstofall,weshouldlettheclientslookovertheirpersonalitemstopreventtheloss;2.IntheeventoflosingitemstheyshouldbethefirsttocalltheLostPropertyOffice,anddrawontheirmemoriesoftheactivitiesofthewholeday;JobKnowledgeandExperience

JobKnowledgeandExperience3.Asahotelmanagementstaff,wemusttakeallpossiblemeasuresassoonaspossibleinordertohelpcustomerstofindoutthelostitems;4.Weshouldhelpthecustomersrelaxandshowthatwehaveenoughconfidenceinfindingoutthelostitems;5.Finally,filloutthelistofLostandFoundandthenaskcustomerstosigntheirnames.JobKnowledgeandExperience3酒店实用英语unit-8-Lost-and-Found[精]课件酒店实用英语unit-8-Lost-and-Found[精]课件

SampleCasesCase3:1.Shallwecheckyourroomforyou?

需要我们在房间帮您找找吗？

2.Couldyoudescribeyourcameraindetail?I’llkeeparecord.

您可以详细地描述一下您的相机吗？我做一下记录。3.Whenandwheredidyoufirstfindyourcameramissing?

什么时候在哪里发现您的相机丢了呢？4.We’lldoourbesttofindyourcameraintheshortestpossibletime.

我们会尽可能在最短的时间里帮您找到相机的。

SampleCasesCase3:

I.RolePlayTechnicalTrainingMr.Paversak,atraveleraroundtheworld,hasalreadybeeninTianjin.SpringFestivaliscoming.SohewishestobuysomeChinesetraditionalpresentsforhisfamily.AtlasthehasvisitedtoTianjinAncientCultureStreetforawholeday,onhiswayherecordedthechangesofTianjinbyusinghisvideo.Intheevening,hegottothehotelanddidn’tfindhisvideo.HecalledTheLost-and-FoundOffice.Meanwhile,themerchant,whodoeshisbusinessontheTianjinAncientCultureStreet,returnedthecameratothehotelaccordingtothecardwithinit.I.RolePlayTechnicalTrainin

TechnicalTrainingII.WritingPracticeYouarerequiredtowriteaLostandFoundAnnouncementtostateclearlyaccordingtotheinformationgivenbelow:AwristwatchwasfoundbyyouintheshoppingmallItwassenttotheLostandFoundOfficeandyouwishsomeonecantakeitawaywiththeIDCard.TechnicalTrainingII.Writing

IntroductiontoHotelsBurjAlArabJumeirahIntroductiontoHotelsBurjAl

IntroductiontoHotelsTheBurjAlArabJumeirahresortinDubai,itisacknowledgedasthebesthotelintheworld.Sohowdoesahotelearnsuchbraggingrights?ThestellarcustomerservicestartsthemomentyoulandinDubai,withachauffeurpickingyouupintheRollsRoycethatwillbeyoursforthedurationofyourstay.Whenyouarriveatthebreathtakinghotelwhichstands321meterstallintheshapeofasail,youaretakendirectlytooneofthe202suiteswhereyouarecheckedin,aservicethatguaranteesyourprivacy.Eachsprawlingsuiteistwolevels,andhasfloortoceilingwindowsprovidingbreathtakingviewsoftheArabianGulf.IntroductiontoHotelsThe

IntroductiontoHotelsSomeofthelistedinroomfeaturesare,aprivateelevator,privatecinema,arotatingfour-postcanopybed,aseparatebutlerentranceandastudyareawithalibrary.Shouldyouventureoutofyourpalace,activitiesmadeavailabletoguestsincludehotairballooning,horsebackriding,golfattheworldclass,MontgomeryGolfCourse,desertsafaridaytrips,charteredyachttripsandhelicoptertours.Afterworkingupandappetiteyouareinvitedtodineatoneofthehotelsawardwinningrestaurants.Thesignaturerestaurant,AlSaharaisfreque