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HR–BusinessPartnerHR–BusinessPartnerBusinessTransformation

WorldMarketsV(com)=zero=deathV(com)<V(wm)=declineV(com)=V(wm)=maintainV(com)>V(wm)=growthComBusinessTransformationWorldChange

Change

Change

ChangeChangeChangeChangeChangeValueToCompanyCostofdoingbusinessTransformation

TodayCRM,BrandingCallCentersOnlineStorespcOrder/SupplyChainCustomerDatabaseLowHighHighSolutions/Service/E-Business/ProfessionalServiceSystemintegrationTrainingOrganizationRealignmentTrainingInfrastructureSpecializedproductsBusinessTransformationVolumeProductsAero,palmtop,webappliancesYesterdayValueCostofdoingbusinessTrCompanyCulture

SharedValues1982-19911992-19981999OnwardsProductfocusanddrivenFirsttomarketDotherightthingsCommonsenseworksWeareallinittogetherMarketfocusanddrivenSettherightdirectionsBeefficient-domorewithlessFigureouthowtogetthejobdoneCustomerfocusanddrivenEmpowermentSettherightprioritiesRewardsuccessIntelligentrisk-takingBeeffectiveStyleMakeadifferencepersonallyProactivecommunicationsCollaborativeteamworkHelpotherstosucceedBeaggressive,butnotconfrontationalTopsdowndecisionmakingFocusonthejobLonghourssymbolizecontributionsBlamethematrixineventoffailureAssertiveOpenFocusontheoutcomeofjobGettingjobdonesymbolizescontributionsFunSkillsDriveandexecutionIndustryknowledgeFlexibility,versatilityTechnicalinnovationListeningPersuasionManagementDriveandexecutionLongrunperspectiveAbilitytotolerateconflictingprioritiesIndustryknowledgeFieldexpertiseLeadershipCustomerknowledgeDriveandexecutionEffectivelisteningTeamworkFieldofexpertiseOut-of-the-boxthinking

CompanyCultureShared1982-199ServiceProfitChainInternal

Service

QualityRevenue

GrowthProfitabilityEmployee

SatisfactionEmployee

RetentionEmployee

ProductivityExternal

Service

ValueCustomer

SatisfactionCustomer

LoyaltyServiceProfitChainInternal

Sresultinginthedelivery

ofourrevenueandmarginFINANCIALcommitmentsconstantly,creatively

findingbetterOPERATIONALwaystodeliverouruniquevaluepropositionTalented,motivated,empoweredPEOPLEandbecomethe

#1or#2playerineachMARKETwherewecompetesowecreateuniquevalueforourCUSTOMERAswehelpthemmeettheirmissionBalancedScorecardandtheProfit/ValueChainresultinginthedelivery

ofoHumanResourceManagementCompensation&Benefits

Recruitment,Termination,Transferetc.EmployeeRelationsMgt.PerformanceMgt.CareerDevelopmentHumanResourceInformationSystemHumanResourceStrategyStaffingTraining&DevelopmentHumanResourceManagementCompe4RolesHRtoPlayPEOPLEPROCESSESFUTURE/STRATEGICFOCUSDAY-TO-DAYOPERATIONALFOCUSStrategicPartner

StrategicHRPlanningHRasBusinessPartnerCultureandValuesCommunityRelationsChangeAgent

StaffingOrganizationalDesignChangeManagementPlanningPerformanceManagementTrainingandDevelopmentEmployeeRelationsExpertEmployeeRelationsLaborRelationsEnvironment&SafetyHealth&SecurityAdministrativeExpertCompensationdesignBenefitsadministrationHRInformationSystemsLegalCompliance4RolesHRtoPlayPEOPLEPROCESCorporateStrategyandHRStrategyBusinessStrategiesMissionVisionHumanResourcesStrategyCorporateStrategyCaseforChangeCorporateDirectionCorporateStrategyandHRStraCompany2001Vision

EverythingtotheInternetMission

Toenablehumanachievementby transforminginformationtechnologyStrategy

LeadershipinInternetaccessand

infrastructurethroughsuperiortechnology,

servicesandpartnershipsObjectives

Balancedacrossemployee,customer,

market,financial&operationalAttitude

InspiredCompany2001Vision EverythingCorporateStrategicGoalsProcessspeedandsimplicity:

Developindustryleadingtime-to-marketandoperationalprocessesandinfrastructureStrongbrand:Buildastrong,unifiedandgloballyrecognizedidentitythoughconsistentvaluesandbehaviorsMatrixmanagement:CooperateseamlesslyacrossourcompanytoserveourcustomersLeadership:Developstrong,diverseleadershipwhichbalancesstrategicthinking,operationalfocusandemployeeengagementCorporateStrategicGoalsProceCorporateStrategicGoalsGreatpeople:

Empowerthemostinnovative,trustedanddiversetalentinourindustryCustomersatisfaction:Understandourcustomers’expectationsandmeasureourperformanceinmeetingandexceedingthemPracticalinnovation:Developproducts,servicesandsolutionsthatwillinspireourdiversecustomersTrustedpartnerships:Inspiretrustbymanagingqualityrelationships,acquisitions,

andalliances

CorporateStrategicGoalsGreatHumanResources:Vision,MissionandValues

OUR

MISSION:Todeliverbusinessresultsthroughcustomer-focusedHRsolutions. OUR

VISION:HRisatrustedpartnerincreatinganenvironmentthatinspiresindividualcommitmentanddrivescompanysuccess. OURVALUES:

Simplicity&Innovation Leadership&IntegrityAccessibility&Responsiveness Personal&ProfessionalGrowthTeamwork&Fun!OURATTITUDE:ProactiveEngagementHumanResources:Vision,MissioWhatdoPeopleWant?Compensation

PeoplewanttobepaidafairpackageandbetreatedfairlyJobContentGrowthOpportunitiesGoodSupervisor/LeaderGoodWorkEnvironmentPeoplewantinterestingandchallengingjobsthatmatchtheirneedsPeoplewantopportunitiestolearn,growandadvanceintheircareersPeoplewantSupervisorswhoaresupportivecaring,andaregoodleadersCooperativecolleaguesandbalancedqualityworklifeWhatdoPeopleWant?CompensatiTalentRetentionModelFinancialFinancialDevelopmentDevelopmentJobContentJobContentWorkLifeBalance®®BasesalaryBasesalary®®VariablepayVariablepay®®StocksStocks®®RetirementRetirement®®PerformancePerformancemanagementmanagement®®CareermanagementCareermanagement®®SuccessionSuccessionmanagementmanagement®®InterestingInteresting®®ChallengingChallenging®®LearningLearning®®EngagingEngaging®®FlexiFlexi--timetime®®TeamworkTeamwork®®Work/LifeWork/Lifebalancebalance®®DiversityDiversityEconomicEconomicEconomicEmotionalEmotionalEmotionalEQUITYEQUITYEQUITYSupervisorySupervisoryLeadershipLeadership••CoachCoach••MentorMentorTalentRetentionModelFinanciaCustomerServiceExcellenceCustomerIntimacyandExecutiveTouchSolutionsOrientedCustomerRelationsManagementTrainingFocusAreasSkill-setTechnicalProjectManagementManagementFunctionSkills

ManagingchangeBehaviorLeadershipTeamworkChangeadaptabilityWorkhardandsmartDisciplineMindset

ProactiveParadigmshiftContinuousImprovementmindsetOpenmindedCoreValues

IntegrityValuediversityCustomerorientedResultsorientedPassiontowinCustomerServiceExcellenceCusChallenge–

10%strategyand90%alignmentChallenge–10%strategyand9Challenge–

youcan’treallymotivatepeople, youcanonly…createtheenvironmentinwhichpeoplemotivatethemselvesChallenge–youcan’treallym康柏公司的人力资源管理课件我们正年轻,让努力变成常态,用逆袭创造传奇。变革•创新•共赢我们正年轻,让努力变成常态,用逆袭创造传奇。变革•创新HR–BusinessPartnerHR–BusinessPartnerBusinessTransformation

WorldMarketsV(com)=zero=deathV(com)<V(wm)=declineV(com)=V(wm)=maintainV(com)>V(wm)=growthComBusinessTransformationWorldChange

Change

Change

ChangeChangeChangeChangeChangeValueToCompanyCostofdoingbusinessTransformation

TodayCRM,BrandingCallCentersOnlineStorespcOrder/SupplyChainCustomerDatabaseLowHighHighSolutions/Service/E-Business/ProfessionalServiceSystemintegrationTrainingOrganizationRealignmentTrainingInfrastructureSpecializedproductsBusinessTransformationVolumeProductsAero,palmtop,webappliancesYesterdayValueCostofdoingbusinessTrCompanyCulture

SharedValues1982-19911992-19981999OnwardsProductfocusanddrivenFirsttomarketDotherightthingsCommonsenseworksWeareallinittogetherMarketfocusanddrivenSettherightdirectionsBeefficient-domorewithlessFigureouthowtogetthejobdoneCustomerfocusanddrivenEmpowermentSettherightprioritiesRewardsuccessIntelligentrisk-takingBeeffectiveStyleMakeadifferencepersonallyProactivecommunicationsCollaborativeteamworkHelpotherstosucceedBeaggressive,butnotconfrontationalTopsdowndecisionmakingFocusonthejobLonghourssymbolizecontributionsBlamethematrixineventoffailureAssertiveOpenFocusontheoutcomeofjobGettingjobdonesymbolizescontributionsFunSkillsDriveandexecutionIndustryknowledgeFlexibility,versatilityTechnicalinnovationListeningPersuasionManagementDriveandexecutionLongrunperspectiveAbilitytotolerateconflictingprioritiesIndustryknowledgeFieldexpertiseLeadershipCustomerknowledgeDriveandexecutionEffectivelisteningTeamworkFieldofexpertiseOut-of-the-boxthinking

CompanyCultureShared1982-199ServiceProfitChainInternal

Service

QualityRevenue

GrowthProfitabilityEmployee

SatisfactionEmployee

RetentionEmployee

ProductivityExternal

Service

ValueCustomer

SatisfactionCustomer

LoyaltyServiceProfitChainInternal

Sresultinginthedelivery

ofourrevenueandmarginFINANCIALcommitmentsconstantly,creatively

findingbetterOPERATIONALwaystodeliverouruniquevaluepropositionTalented,motivated,empoweredPEOPLEandbecomethe

#1or#2playerineachMARKETwherewecompetesowecreateuniquevalueforourCUSTOMERAswehelpthemmeettheirmissionBalancedScorecardandtheProfit/ValueChainresultinginthedelivery

ofoHumanResourceManagementCompensation&Benefits

Recruitment,Termination,Transferetc.EmployeeRelationsMgt.PerformanceMgt.CareerDevelopmentHumanResourceInformationSystemHumanResourceStrategyStaffingTraining&DevelopmentHumanResourceManagementCompe4RolesHRtoPlayPEOPLEPROCESSESFUTURE/STRATEGICFOCUSDAY-TO-DAYOPERATIONALFOCUSStrategicPartner

StrategicHRPlanningHRasBusinessPartnerCultureandValuesCommunityRelationsChangeAgent

StaffingOrganizationalDesignChangeManagementPlanningPerformanceManagementTrainingandDevelopmentEmployeeRelationsExpertEmployeeRelationsLaborRelationsEnvironment&SafetyHealth&SecurityAdministrativeExpertCompensationdesignBenefitsadministrationHRInformationSystemsLegalCompliance4RolesHRtoPlayPEOPLEPROCESCorporateStrategyandHRStrategyBusinessStrategiesMissionVisionHumanResourcesStrategyCorporateStrategyCaseforChangeCorporateDirectionCorporateStrategyandHRStraCompany2001Vision

EverythingtotheInternetMission

Toenablehumanachievementby transforminginformationtechnologyStrategy

LeadershipinInternetaccessand

infrastructurethroughsuperiortechnology,

servicesandpartnershipsObjectives

Balancedacrossemployee,customer,

market,financial&operationalAttitude

InspiredCompany2001Vision EverythingCorporateStrategicGoalsProcessspeedandsimplicity:

Developindustryleadingtime-to-marketandoperationalprocessesandinfrastructureStrongbrand:Buildastrong,unifiedandgloballyrecognizedidentitythoughconsistentvaluesandbehaviorsMatrixmanagement:CooperateseamlesslyacrossourcompanytoserveourcustomersLeadership:Developstrong,diverseleadershipwhichbalancesstrategicthinking,operationalfocusandemployeeengagementCorporateStrategicGoalsProceCorporateStrategicGoalsGreatpeople:

Empowerthemostinnovative,trustedanddiversetalentinourindustryCustomersatisfaction:Understandourcustomers’expectationsandmeasureourperformanceinmeetingandexceedingthemPracticalinnovation:Developproducts,servicesandsolutionsthatwillinspireourdiversecustomersTrustedpartnerships:Inspiretrustbymanagingqualityrelationships,acquisitions,

andalliances

CorporateStrategicGoalsGreatHumanResources:Vision,MissionandValues

OUR

MISSION:Todeliverbusinessresultsthroughcustomer-focusedHRsolutions. OUR

VISION:HRisatrustedpartnerincreatinganenvironmentthatinspiresindividualcommitmentanddrivescompanysuccess. OURVALUES:

Simplicity&Innovation Leadership&IntegrityAccessibility&Responsiveness Personal&ProfessionalGrowthTeamwork&Fun!OURATTITUDE:ProactiveEngagementHumanResources:Vision,MissioWhatdoPeopleWant?Compensation

PeoplewanttobepaidafairpackageandbetreatedfairlyJobContentGrowthOpportunitiesGoodSupervisor/LeaderGoodWorkEnvironmentPeoplewantinterestingandchallengingjobsthatmatchtheirneedsPeoplewantopportunitiestolearn,growandadvanceintheircareersPeoplewantSupervisorswhoaresupportivecaring,andaregoodleadersCooperativecolleaguesandbalancedqualityworklifeWhatdoPeopleWant?CompensatiTalentRetentionModelFinancialFinancialDevelopmentDevelopmentJobContentJobContentWorkLifeBalance®®Base

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