专家系统架构细部图课件

10MANAGINGKNOWLEDGEFORTHEDIGITALFIRMChapter

10MANAGINGChapterWhydobusinessestodayneedknowledgemanagementprogramsandsystemsforknowledgemanagement?Whichinformationsystemapplicationsaremostusefulfordistributing,creating,andsharingknowledgeinthefirm?

Whatarethebusinessbenefitsofusingartificialintelligencetechnologyforknowledgemanagement?OBJECTIVESWhydobusinessestodayneedkHowcanbusinessesuseexpertsystemsandcase-basedreasoningtocaptureknowledge?

Howcanorganizationsbenefitfromusingneuralnetworksandotherintelligenttechniques?OBJECTIVESHowcanbusinessesuseexpertDesigningknowledgesystemsthatgenuinelyenhanceorganizationalperformance

IdentifyingandimplementingappropriateorganizationalapplicationsforartificialintelligenceMANAGEMENTCHALLENGESDesigningknowledgesystemsthOrganizationallearningCreationofnewstandardoperatingproceduresandbusinessprocessesreflectingexperienceKnowledgemanagementSetofprocessesCreates,gathers,stores,maintains,anddisseminatesknowledgeKNOWLEDGEMANAGEMENTINTHEORGANIZATIONOrganizationalLearningandKnowledgeManagementKNOWLEDGEMANAGEMENTINTHEORKnowledgeAssetsOrganizationalknowledgeenablingthebusinesstocreatevalueChiefKnowledgeOfficer(CKO)Seniorexecutiveinchargeoforganization’sknowledgemanagementprogramKNOWLEDGEMANAGEMENTINTHEORGANIZATIONOrganizationalLearningandKnowledgeManagementKnowledgeAssetsKNOWLEDGEMANATacitKnowledgeExpertiseandexperiencenotformallydocumentedBestPracticesSuccessfulsolutionsorproblem-solvingmethodsdevelopedbyspecificorganizationorindustryKNOWLEDGEMANAGEMENTINTHEORGANIZATIONSystemsandInfrastructureforKnowledgeManagementTacitKnowledgeKNOWLEDGEMANAGOrganizationalMemoryStoredlearningfromorganization’shistoryUsedfordecisionmakingandotherpurposesKNOWLEDGEMANAGEMENTINTHEORGANIZATIONSystemsandInfrastructureforKnowledgeManagementOrganizationalMemoryKNOWLEDGEKNOWLEDGEMANAGEMENTINTHEORGANIZATIONKNOWLEDGEMANAGEMENTINTHEORConsistsofcreatingorprocessinginformationDividedintoknowledgeworkersanddataworkersINFORMATIONANDKNOWLEDGEWORKSYSTEMSInformationWorkConsistsofcreatingorprocesOfficesystemsManageandcoordinateworkofdataandknowledgeworkersConnectworkoflocalinformationworkerswithalllevelsandfunctionsoforganizationConnectorganizationtoexternalworldExample:Wordprocessing,voicemail,andimagingINFORMATIONANDKNOWLEDGEWORKSYSTEMSDistributingKnowledge:OfficeandDocumentManagementSystemsOfficesystemsINFORMATIONANDINFORMATIONANDKNOWLEDGEWORKSYSTEMSINFORMATIONANDKNOWLEDGEWORKDocumentimagingsystemsConvertdocumentsandimagesintodigitalformCanbestoredandaccessedbythecomputerKnowledgerepositoryDocumentedknowledgeinasinglelocationTypicalOfficeSystemsINFORMATIONANDKNOWLEDGEWORKSYSTEMSDocumentimagingsystemsTypicaINFORMATIONANDKNOWLEDGEWORKSYSTEMSINFORMATIONANDKNOWLEDGEWORKINFORMATIONANDKNOWLEDGEWORKSYSTEMSINFORMATIONANDKNOWLEDGEWORKKnowledgeWorkSystems(KWS)AidknowledgeworkersincreationandintegrationofnewknowledgeSpecializedtoolsforspecifictypesofknowledgeworkUser-friendlyinterfaceCreatingKnowledge:KnowledgeWorkSystemsINFORMATIONANDKNOWLEDGEWORKSYSTEMSKnowledgeWorkSystems(KWS)CrINFORMATIONANDKNOWLEDGEWORKSYSTEMSINFORMATIONANDKNOWLEDGEWORKINFORMATIONANDKNOWLEDGEWORKSYSTEMSINFORMATIONANDKNOWLEDGEWORKComputer-aideddesign(CAD)VirtualrealitysystemsVirtualRealityModelingLanguage(VRML)InvestmentworkstationsExamplesofKnowledgeWorkSystemsINFORMATIONANDKNOWLEDGEWORKSYSTEMSComputer-aideddesign(CAD)ExaGroupwareIntranetsandEnterpriseKnowledgeEnvironmentsEnterpriseinformationportalsTeamwareSharingKnowledge:GroupCollaborationSystemsandEnterpriseKnowledgeEnvironmentsINFORMATIONANDKNOWLEDGEWORKSYSTEMSGroupwareSharingKnowledge:GrINFORMATIONANDKNOWLEDGEWORKSYSTEMSINFORMATIONANDKNOWLEDGEWORKEfforttodevelopcomputer-basedsystemsthatbehaveashumansIncludesnaturallanguage,robotics,perceptivesystems,expertsystems,andintelligentmachinesARTIFICIALINTELLIGENCEWhatisArtificialIntelligence?Efforttodevelopcomputer-basArtificialIntelligence:StoresinformationinactiveformCreatesmechanismnotsubjectedtohumanfeelingsEliminatesroutineandunsatisfyingjobsEnhancesorganization’sknowledgebaseGeneratessolutiontospecificproblemsWhyBusinessisInterestedinArtificialIntelligenceARTIFICIALINTELLIGENCEArtificialIntelligence:WhyBuARTIFICIALINTELLIGENCEARTIFICIALINTELLIGENCEKnowledgeBaseRule-basedExpertSystemRuleBase KnowledgeFramesCapturingKnowledge:ExpertSystemsARTIFICIALINTELLIGENCEKnowledgeBaseCapturingKnowleARTIFICIALINTELLIGENCEARTIFICIALINTELLIGENCEAIshellInferenceEngineForwardChainingBackwardChainingCapturingKnowledge:ExpertSystemsARTIFICIALINTELLIGENCEAIshellCapturingKnowledge:E圖１４－２專家系統架構細部圖圖１４－２專家系統架構細部圖专家系统架构细部图课件ARTIFICIALINTELLIGENCEARTIFICIALINTELLIGENCEKnowledgeengineerSpecialistelicitinginformationandexpertisefromotherprofessionalsTranslatesinformationintosetofrulesforanexpertsystemARTIFICIALINTELLIGENCEBuildinganExpertSystemKnowledgeengineerARTIFICIALIGaleriaKaufhofGermansuperstorechain.Inspectover110,000itemusingclassification.High/lowriskdelivery.CountrywideFundingCorp.Aloan-underwritingfirmUse400ruletoachievesa95%matchwiththeunderwritersARTIFICIALINTELLIGENCEExamplesofSuccessfulExpertSystemsARTIFICIALINTELLIGENCEExampleCase-basedReasoning(CBR)CapturesandstorescollectiveknowledgeRepresentsknowledgeasdatabaseofcasesandsolutionsOrganizationalIntelligence:Case-BasedReasoningARTIFICIALINTELLIGENCECase-basedReasoning(CBR)Orga新問題舊案例修正後方案解決案例案例庫驗證修正後方案提供解決方案校正保留擷取再利用知識庫庫新問題舊案例修正後方案解決案例案例庫驗證修正後方案提供解決方ARTIFICIALINTELLIGENCEUserdescribestheARTIFICIALINTELLIGENCEUserdeHardwareorsoftwareemulatingprocessingpatternsofbiologicalbrainPutintelligenceintohardwareinformofageneralizedcapabilitytolearnNeuralNetworksOTHERINTELLIGENTTECHNIQUESHardwareorsoftwareemulatingARTIFICIALINTELLIGENCEARTIFICIALINTELLIGENCEARTIFICIALINTELLIGENCEARTIFICIALINTELLIGENCEOTHERINTELLIGENTTECHNIQUESOTHERINTELLIGENTTECHNIQUESRule-basedAIToleratesimprecisionUsesnonspecifictermscalledmembershipfunctionstosolveproblemsFuzzyLogicOTHERINTELLIGENTTECHNIQUESRule-basedAIFuzzyLogicOTHEROTHERINTELLIGENTTECHNIQUESOTHERINTELLIGENTTECHNIQUESProblem-solvingmethodsPromoteevolutionofsolutionstospecifiedproblemsUseamodeloflivingorganismsadaptingtotheirenvironmentGeneticAlgorithmsOTHERINTELLIGENTTECHNIQUESProblem-solvingmethodsGenetiOTHERINTELLIGENTTECHNIQUESOTHERINTELLIGENTTECHNIQUESIntegrationofmultipleAItechnologiesintoasingleapplicationTakesadvantageofbestfeaturesoftechnologiesHybridAISystemsOTHERINTELLIGENTTECHNIQUESIntegrationofmultipleAItecSoftwareprogramsUsebuilt-inorlearnedknowledgebasetocarryoutspecific,repetitive,andpredictabletasksIntelligentAgentsOTHERINTELLIGENTTECHNIQUESSoftwareprogramsIntelligentOTHERINTELLIGENTTECHNIQUESOTHERINTELLIGENTTECHNIQUES10MANAGINGKNOWLEDGEFORTHEDIGITALFIRMChapter

10MANAGINGChapter10MANAGINGKNOWLEDGEFORTHEDIGITALFIRMChapter

10MANAGINGChapterWhydobusinessestodayneedknowledgemanagementprogramsandsystemsforknowledgemanagement?Whichinformationsystemapplicationsaremostusefulfordistributing,creating,andsharingknowledgeinthefirm?

Whatarethebusinessbenefitsofusingartificialintelligencetechnologyforknowledgemanagement?OBJECTIVESWhydobusinessestodayneedkHowcanbusinessesuseexpertsystemsandcase-basedreasoningtocaptureknowledge?

Howcanorganizationsbenefitfromusingneuralnetworksandotherintelligenttechniques?OBJECTIVESHowcanbusinessesuseexpertDesigningknowledgesystemsthatgenuinelyenhanceorganizationalperformance

IdentifyingandimplementingappropriateorganizationalapplicationsforartificialintelligenceMANAGEMENTCHALLENGESDesigningknowledgesystemsthOrganizationallearningCreationofnewstandardoperatingproceduresandbusinessprocessesreflectingexperienceKnowledgemanagementSetofprocessesCreates,gathers,stores,maintains,anddisseminatesknowledgeKNOWLEDGEMANAGEMENTINTHEORGANIZATIONOrganizationalLearningandKnowledgeManagementKNOWLEDGEMANAGEMENTINTHEORKnowledgeAssetsOrganizationalknowledgeenablingthebusinesstocreatevalueChiefKnowledgeOfficer(CKO)Seniorexecutiveinchargeoforganization’sknowledgemanagementprogramKNOWLEDGEMANAGEMENTINTHEORGANIZATIONOrganizationalLearningandKnowledgeManagementKnowledgeAssetsKNOWLEDGEMANATacitKnowledgeExpertiseandexperiencenotformallydocumentedBestPracticesSuccessfulsolutionsorproblem-solvingmethodsdevelopedbyspecificorganizationorindustryKNOWLEDGEMANAGEMENTINTHEORGANIZATIONSystemsandInfrastructureforKnowledgeManagementTacitKnowledgeKNOWLEDGEMANAGOrganizationalMemoryStoredlearningfromorganization’shistoryUsedfordecisionmakingandotherpurposesKNOWLEDGEMANAGEMENTINTHEORGANIZATIONSystemsandInfrastructureforKnowledgeManagementOrganizationalMemoryKNOWLEDGEKNOWLEDGEMANAGEMENTINTHEORGANIZATIONKNOWLEDGEMANAGEMENTINTHEORConsistsofcreatingorprocessinginformationDividedintoknowledgeworkersanddataworkersINFORMATIONANDKNOWLEDGEWORKSYSTEMSInformationWorkConsistsofcreatingorprocesOfficesystemsManageandcoordinateworkofdataandknowledgeworkersConnectworkoflocalinformationworkerswithalllevelsandfunctionsoforganizationConnectorganizationtoexternalworldExample:Wordprocessing,voicemail,andimagingINFORMATIONANDKNOWLEDGEWORKSYSTEMSDistributingKnowledge:OfficeandDocumentManagementSystemsOfficesystemsINFORMATIONANDINFORMATIONANDKNOWLEDGEWORKSYSTEMSINFORMATIONANDKNOWLEDGEWORKDocumentimagingsystemsConvertdocumentsandimagesintodigitalformCanbestoredandaccessedbythecomputerKnowledgerepositoryDocumentedknowledgeinasinglelocationTypicalOfficeSystemsINFORMATIONANDKNOWLEDGEWORKSYSTEMSDocumentimagingsystemsTypicaINFORMATIONANDKNOWLEDGEWORKSYSTEMSINFORMATIONANDKNOWLEDGEWORKINFORMATIONANDKNOWLEDGEWORKSYSTEMSINFORMATIONANDKNOWLEDGEWORKKnowledgeWorkSystems(KWS)AidknowledgeworkersincreationandintegrationofnewknowledgeSpecializedtoolsforspecifictypesofknowledgeworkUser-friendlyinterfaceCreatingKnowledge:KnowledgeWorkSystemsINFORMATIONANDKNOWLEDGEWORKSYSTEMSKnowledgeWorkSystems(KWS)CrINFORMATIONANDKNOWLEDGEWORKSYSTEMSINFORMATIONANDKNOWLEDGEWORKINFORMATIONANDKNOWLEDGEWORKSYSTEMSINFORMATIONANDKNOWLEDGEWORKComputer-aideddesign(CAD)VirtualrealitysystemsVirtualRealityModelingLanguage(VRML)InvestmentworkstationsExamplesofKnowledgeWorkSystemsINFORMATIONANDKNOWLEDGEWORKSYSTEMSComputer-aideddesign(CAD)ExaGroupwareIntranetsandEnterpriseKnowledgeEnvironmentsEnterpriseinformationportalsTeamwareSharingKnowledge:GroupCollaborationSystemsandEnterpriseKnowledgeEnvironmentsINFORMATIONANDKNOWLEDGEWORKSYSTEMSGroupwareSharingKnowledge:GrINFORMATIONANDKNOWLEDGEWORKSYSTEMSINFORMATIONANDKNOWLEDGEWORKEfforttodevelopcomputer-basedsystemsthatbehaveashumansIncludesnaturallanguage,robotics,perceptivesystems,expertsystems,andintelligentmachinesARTIFICIALINTELLIGENCEWhatisArtificialIntelligence?Efforttodevelopcomputer-basArtificialIntelligence:StoresinformationinactiveformCreatesmechanismnotsubjectedtohumanfeelingsEliminatesroutineandunsatisfyingjobsEnhancesorganization’sknowledgebaseGeneratessolutiontospecificproblemsWhyBusinessisInterestedinArtificialIntelligenceARTIFICIALINTELLIGENCEArtificialIntelligence:WhyBuARTIFICIALINTELLIGENCEARTIFICIALINTELLIGENCEKnowledgeBaseRule-basedExpertSystemRuleBase KnowledgeFramesCapturingKnowledge:ExpertSystemsARTIFICIALINTELLIGENCEKnowledgeBaseCapturingKnowleARTIFICIALINTELLIGENCEARTIFICIALINTELLIGENCEAIshellInferenceEngineForwardChainingBackwardChainingCapturingKnowledge:ExpertSystemsARTIFICIALINTELLIGENCEAIshellCapturingKnowledge:E圖１４－２專家系統架構細部圖圖１４－２專家系統架構細部圖专家系统架构细部图课件ARTIFICIALINTELLIGENCEARTIFICIALINTELLIGENCEKnowledgeengineerSpecialistelicitinginformationandexpertisefromotherprofessionalsTranslatesinformationintosetofrulesforanexpertsystemARTIFICIALINTELLIGENCEBuildinganExpertSystemKnowledgeengineerARTIFICIALIGaleriaKaufhofGermansuperstorechain.Inspectover110,000itemusingclassification.High/lowriskdelivery.CountrywideFundingCorp.Aloan-underwritingfirmUse400ruletoachievesa95%matchwiththeunderwritersARTIFICIALINTELLIGENCEExamplesofSuccessfulExpertSystemsARTIFICIALINTELLIGENCEExampleCase-basedReasoning(CBR)CapturesandstorescollectiveknowledgeRepresentsknowledgeasdatabaseofcasesandsolutionsOrganizationalIntelligence:Case-BasedReasoningARTIFICIALINTELLIGENCECase-basedReasoning(CBR)Orga新問題舊案例修正後方案解決案例案例庫驗證修正後方案提供解決方案校正保留擷取再利用知