《酒店岗位英语实训》课件Unit 18 Turning-down Service and Extending a Bed Service

Turning-downServiceandExtendingaBedServiceHotelEnglish

Warmingup

Who:Housekeeper,Housemaid

Workingplace:Housekeepingdepartment

Serviceprogressandpracticalexpression:Turn-downservie1.Knockatthedoorgentlythreetimes.2.Announce”Housekeeping”3.Greettheguest4.Asktheguestifthewantsturn-downservicenow5.Turndownthebed6.Dropthecurtaintogether7.Cleanthebathroomandbringinthefreshtowels8.Havealookaroundtobesureeverythingisdone9.ExpressthewishestotheguestsExtendingBedService1.AsktheguesttogotohandletheformalityofextendingabedatetheFrontOffice.2.WiththepermissionoftheFrontOffice,putanextrabedfortheguest.KeypointsTurn-downservieNomattertheguestsareintheroomornot,pleaseknockatthedoorthreetimesslightly,andthenannounce:”Housekeeping,mayIcomein?”beforeenteringaguestroom,不论客人是否在房间内，在进客人房间前，请轻敲门三下，然后通报客房服务员，我能进来吗？Enteringtheroom,greettheguestinawarmvoice,”Goodevening,sir/madam,mayIturndownyourbed?”进入房间后，热情地问候客人：晚上好，我现在可以为您做晚床吗？Iftheguestdoesn’twanttheroomtobeturneddownnow,askwhattimeisconvenientandcomebacktotheroomtodoitattheconvenienttime.如果客人不想马上做晚床，要询问何时方便，然后在客人认为房间的时间再回到房间做晚床。ExtendingBedServiceThehouseattendantshavenorighttoputextrabedsfortheguestsdirectly.Atthattime,youshouldasktheguesttocalltheFrontDeskforpermission.Onlywiththepermission,canyouputanextrabedfortheguest.Certainlyyoucanintroducetherateofanextendingbedtotheguest.客房服务员没有权利直接帮客人加床。在这种情况下，你应该让客人与前台联系。得到前台同意之后，客房服务员才可以为客人加床。同时，你需要向客人说明加床的费用。

Turn-downserviceis

regarded

as

a

rule

of

Star

Hotel

Ranking

Standard

.It

is

usually

offered

between

5:00

pm

and

8:00

pm

.The

room

attendant

will

takeawaythebedcover,takeaquiltcornerbythetelephoneside,folditintotriangle（60cm,into45degree）andplacethepillowproperly.Also,

the

curtain

would

be

drawn

close,

the

bedside

lamp

turned

on.In

one

word,

turn-down

service

aims

to

make

the

guest

feel

like

at

home.

(translation)Serviceprocedure：I.RoomAttendantplantodotheturn-downservice:(Knockingatthedoorthreetimes)Housekeeping.MayIcomein?Greettheguest.2.Askwhethertheguestwouldliketodoturn-downservice:Sorrytodisturb/botheryou.MayIdo/providetheturn-downserviceforyounow?CanImakethebedsforyounowordoyouwishittobedonelater?

3.Dotheturn-downservice:

Takingawaythebedcover,takeaquilt

cornerbythetelephonesideandfolditintotriangle.Placingthepillowproperly.Thendrawthecurtainsandturnonsomelights.Finally,tidyupthebathroom,bringinfreshtowelsandjust-boiledwateraswell.Iftheguestsay“NO”:Whattime/Whenwouldyoulikeme

todotheturn-downservice?Whattimewouldbeconvenient?

CouldIhaveanextrabed?“PleasecalltheReceptionDeskfirst,I’llgetyouonewiththeirpermission.”assignment

Translatethefollowingsentencesinto

English.

1)I'm

a

bit

tied

up

at

the

moment.

我现在有点忙。

几点钟合适，先生？

2)What

time

will

be

better

for

you,

sir?

3)I'm

always

at

your

service.

我随时为您服务。4)Is

there

anything

else

I

can

do

for

you?

还有什么需要我做的吗？ServiceprocedureofextrabedserviceAsktheguesttogotohandletheformalityofextendingabedattheFrontOffice.WiththepermissionoftheFrontOffice,putanextrabedfortheguest.ServiceprocedureofchangingtheroomGreettheguest.Asktheguestforhisroomnumber.Searchfortheroomavailableneededinthecomputer.Formtherecordofchangingtheroom.Asktheguesttofillintheroomchangingform.Telltheguestthetimeofchangingroom.Extendbestwishes.ServiceprocedureofextendingthestayGreettheguest.Gettheinformationfromtheguest:Theroomnumber.Thetypeandnumberofrooms.Thetimeofextendingstay.Searchfortheroomavailableneededinthecomputer.Confirmtheextendingstay.Asktheguesthowtomakethepayment.Formtherecordofextendingthestay.Extendyourbestwishes.5)如果你方便你可以现在就打扫。但是在你开始之前能否帮我做点