《酒店英语实训教程》答案 unit 2 Answer key

Unit2ctivit圃TaskAAnswerkeyareceptionistcheckguestsin(4)preparetheirbillsanswertheirquestions(5)checkthemout(5)checkthemout(4)preparetheirbills(5)checkthemout(5)checkthemout(5)checkthemoutoperatetheswitchboardonduty(5)checkthemoutActivity2TaskA3一8一4-6一7一2一1-9一5TaskBPhoto1:Greettheguest.Photo2:Askfortheguest'sname.Photo3:Callupthebookingonscreen.Photo4:Asktheguesttoconfirmthebookingdetails.Photo5:Checktheroomstatus.Photo6:Swipetheguest'screditcard.Photo7:Asktheguesttofillintheregistrationform.Photo8:Callthebellboytotaketheguest'sbaggage.Photo9:Handtheroomkey/keycardtotheguest.Activity3TaskAActivity3TaskAJ:Hello!HowcanIhelpyou?M:Hello.We'dliketo(1)checkin,please.J:MayI(2)haveyournames,please?M:AndyandJohnSmith.J:(3)Whereareyoufrom,please?M:London.J:(4)Adoubleroomforthreenights,fromOctober12thto14th,(5)non-smoking.Isthatright?M:Yes,thatsoundsright.J:I'mjust(6)checkingthestatusofyourroom....Ah,I'mafraidyourroomisn'treadyyet.M:Ohno!I'mcompletelyexhausted.J:I'mafraidyouarealittlebitearly,MrsSmith.Ournormal(7)check-intimeistwoo'clock,andit'sonlytwelve.I'mawfullysorryaboutthat.Well,youcan(8)relaxinthelobby,ifyoulike.M:Thatwouldbewonderful.J:Good.CouldI(9)haveacreditcard,please?Ineedtoswipeitsothatyourcarddetailsareinoursystem.Nothingwillbechargedtoyourcarduntilyou(10)checkout.Ml:Sure.Hereyouare.J:Thanks.Couldyou(11)fillinthisregistrationform,please?Ml:Sure.Afewminuteslater.M1:Hereyouare.J:Yes,that'sfine.Thankyouverymuch.Now,shallIasktheporter(12)tolookafteryourbagsforyou?M:Er,yes,please.Thankyousomuch.J:You'rewelcome,MrsSmith.Seeyoubothattwoo'clock.Therestaurantisjustoverthere.Enjoyyourlunch!M:Thanks.Bye.At2p.m..M:Hi!Hereweareagain!J:Hello,MrandMrsSmith.Here'syour(13)keycardwithyourroomnumber.That'sontheeleventhfloor.Theporterhasalreadytakenyourbags(14)uptoyourroom.Theelevatorisjustoverthere.M:Thankyousomuch,you'vebeensokind.Hasn'tshe,honey?Ml:Yes,you'vebeenextremelyhelpful.J:You'rewelcome.(15)Enjoyyourstay.*TaskCG=GuestS=SusanG:Hello.Tdlike(1)tocheckout(结账)，please.S:Certainly,sir.MayI(2)haveyourkeycard(出示您的房卡),please?G:Sure.Hereyouare.S:Thanks...MrSmith,Room1102?G:That'sright.S:Tiljust(3)printyourbill(打印账单)foryou,MrSmith.Won'tbeamoment...Didyouenjoyyourstaywithus?G:Ah,yes-yes,Idid,thanks.S:Well,I'mgladyouhadagoodtime...Hereweare-here'syourbill.G:Ah...Canyouexplaintome(4)whattheseitemsare(这些消费项目是什么)?Idon'tspeakChinese.S:Ofcourse...Thisisyour(5)accommodationcharge(住宿费用).G:Right...Um,why'sitdifferentforthelasttwonights?S:Thanks...MrSmith,Room1102?Yourfirstthreenightswere(6)atourspecialweekendrate(周末特价)-780yuananight.Whenyouextendedyourstaybytwonights,theaccommodationchargewentbackto(7)thestandardrate(标准价)-that's880yuananight.G:Ah,Isee.S:Andthisisyourbarbill...You'llseeit'sitemizedhere...G:Oh,mygod!That'sratheralot,isn'tit?S:Andthislineisfortelephonecalls.(8)Itsays(上面显示)thatyouusedatotalof48telephoneunits.G:Thatsoundsright.S:Allright,ifyou'resure...Thisis(9)theVATrate(VAT价)，thisisthetotalexcludingVAT,thisistheamountofVATandthisisthetotalincludingVAT.G:Well,thatallseemsfine.Thanksforyourhelp.S:That'sOK...Howwouldyouliketopay?OnyourVisacard?G:Yes,please.S:Could