导游服务礼仪电子教案（模块三）

淄博职业学院《导游服务英语》课教学方案教师：王迎新 序号：3授课时间授课班级P12旅游班 上课地点 南区C811教学单元名称ModuleThreeTalkabouttheItinerary 课时 2教学目标专业能力Learnaboutthewelcomespeech方法能力Collectinformationanddiscuss社会能力Ownaabilityofdealingwithproblems目标群体Tourismmanagement教学环境Recordingmaterialandpictures教学方法Caseteaching\discussandsituationandlistening时间安排教学过程设计Lead-in（5分钟）Priortothearrivalofatourgroup,thetourguideorthetourcoordinatorisnormallyrequiredtomakeadetailedstudyothereceptionprogramanddraftapreliminaryitinerarywithreferencetotheage-bracket,foodpreference,religioustaboos,occupationsandtastesofallthegroupmembers.However,travelarrangementsshouldbelefttobecoordinatedwiththetourleader,uponthearrivalofthetourgroup.BasicProcedure（5分钟）Talktotravelersandfindoutwhattheywant.Startbylisteningeverythingthey'dliketosee.Circletheirdestinationsonamap.Haveareasonforeverystop.Establisharouteandtimeline.Figureoutalogicalgeographicalorderandlengthfortheirtrip.Writedownanyplacesthattheyhavetobeonacertaindate.Decideonthecitiesthey'llflyinandoutof.Determinethemodeoftransportation.Makearoughitinerary.Takingintoaccountthelengthoftheirvacation,writeinthenumberofdaysthey'dliketostayineachplace.Carefullyconsidertraveltimetogetanideaofhowlongvariousjourneyswilltake.Adjustbycutting,streamlining,oraddingtofittheirtimelineorbudget.Makeadialogueaccordingtothefollowingsituation.Task:LiHong,atourguide,istalkingaboutitinerarywithMr.WhitewhoiscomingfromUSA.3.Completethefollowingdialogue.I.A:Whereareyougoingforyour①（假期）thisyear,Jack?B:Florida.A:②（太棒了）！Howlongareyougoingtostaythere?B:Oneweek.Justfor③.（圣诞节期间）A:Didyougettherebefore?B:No.We've④（一直想去），buttoobusy.Nowwe'vegotaweek'sholiday,andwecanenjoyChristmas⑤（价格优惠）.Ourdreamwillcometrue!II.A:Goodmorning,Mr.Green.B:Goodmorning,Mr.Zhang.①（进来），please.Thankyou.I'vecometotalkwithyouaboutthe②（彳亍程）foryourtrip.Canyou③（抽出时间）？Sure.Wehaveacopyoftheitineraryfromyourtravelservicebeforewecame.Hopetherehaven'tbeen④（变化）.No,hardlyanychangesatall.SincethisisabigVIPgroup,everythingmustbe⑤（安排妥当）.That'sright.Let'sgooveritagain.A:OK.FirstyouwilldosomesightseeinginBeijingforthreedays.ThenyouwillleaveBeijingforWuhanbyplane.FromWuhanyouwilltraveltoChengdubyboat.TranslatethefollowingsentencesintoChinese.Tilspendtwodaysgoingsightseeinginthatbeautifulcity.Ifyouwanttovisitthesetwoplaces,itwilltakeoneday.Thankyouverymuchforsuchacomprehensiveandinterestingitinerary.Ifyouwouldliketomakeanychanges,pleaseletmeknowinadvance.HowaboutvisitingtheGreatWallfirst?Itisofhigharchitecturalvalue.Haveyouanythingspecialinmindthatyou'dliketosee?TranslatethefollowingsentencesintoEnglish.（1）让我们去长途旅行吧！⑵这个旅程需要多久？⑶明天的日程表是多少？⑷我来和你商量去南京的旅游计划。（5）我们提供事实和资料，由参观者自己做出决定。Fillintheblanksaccordingtothecontext.

OurTen-daytourinChinaisbestforyou.Thisistheperfect ⑴called“ChinaSuper”fortouristswhoare<2)_togettoknowChina.Anumberofscenic (3)andhistorical_(4) arewaitingforyoutoexplore.Day1:Uponyour (5) attheBeijingCapitalInternationalAiiport,ourexperiencedguidewillmeetandescortyoutothe(6) .Afterarest,wewillvisittheTempleofHeaven,anexquisiteexampleofMingArchitecture.Day2:Escortedbyyourguide,you'Uvisittheworld(7) GreatWall.Afterlunch,youwillvisittheMingTombs,where13emperorswere (8)Day3:Wewilltakeyouforastrollintheworld'slargest (9) square-Tian'sanmenSquare.Thenyou'llvisittheSummerPalace.Attheendoftheday,youwill(10).toLuoyangbynighttrain.教学反馈（注：单元格可合并、拆分）Part1.SpeakingDiscussingtheItinerary/Situationaldialogue1TalkingabouttheItineraryScene:LiMi〃g,thetourguide,istalkingabouttheitinerarytotheMr.andMrs.Black.(L:LiMing,thetourguideA:Mr.BlackB:Mrs.Black)L:Goodafternoon,Mr.andMrs.Black.Haveyousettleddown?①Yes,theroomiscomfortableandwelikeit.Z:Gladtohearthat.TvecomeheretotalkoverwithyouourtravelplaninChina.HereisacopyoftheitineraryfromyourTravelService.A:OK.Let'sgooveritagain.L:Asyouseefromtheitinerary,firstyouwillsightseethemostfamoushistoricalandprosperouscityinthesouthernpartofChina,whichlocatesonthelineoftheTropicofCancer②---Guangzhoufortwodays.I'msureyou'llbedeeplyimpressedwithitsuniquenaturalsouthernfeatures®,lotsofculturalandhistoricrelicsandwell-knownCantonesecuisine.Yeah.Weknowthatitisaparadiseofcommerceandgourmet.L:Yousaidit.Thenyou'llgotothefamousDanxiaGeographicParkofRedSandstone@inthenorthwestofShaoguancity.B:Anythingspecialoverthere?L:Sure.It'ssaidtobethelargestandthebestdevelopedintheworld,consistingofallthetypesandstructuresasthefirstnameforalltheredsandstonetopography®.Thewholemountainslookmagnificentlyreddish.B:Ican'timaginehowmarvelousitis.L:Afterthat,you'llflytothebeautifulHainanIslandfor3days.Duringyourstay,we'llvisitoneofitsscenicwonders---thecityofSanya.Withthecrystalclearwaterandamazingbeaches,it'stropicalparadise.Evenyoucansee“theEndoftheEarth⑥”!It'llbeanunforgettableexperienceforanytraveler.Soundsgood!Bytheway,anyproblemsaboutthetransportationmeansorreservationofhotelrooms?Afterall,itisatpeakseasonfortourism.L:Allthatyouneedtodoistorelaxandenjoyyourtravel,sir.Youjustleaveotherthingstous.Thankyouforwhatyouhavedoneforus.Notes:①你们安顿好了没？②…位于北回归线上。③它那独特的南国风情将会给你们留下深刻印象。④丹霞山国家地质公园⑤据说它是世界上面积最大、发育最典型、类型最齐全、造型最丰富的丹霞地貌集中分布区，并且是该地貌的命名地。⑥(海南三亚)天涯海角风景区/Situationaldialogue2DiscussingtheItineraryScene:LiMing,thetourguide,isdiscussingtheitinerarytoMr.Smithwhoisthetourleader.Hisgrouphasjustcheckedinatthehotel.(L:LiMingythetourguideS:Smith,atourleader)S:ItseemseverythingisOK.Shallwestartdiscussingtheitinerary?L:Oh,yes.Haveyougotanythingspecialinmindthatyouwouldliketosee?S:IthinkyouknowyourcitybetterthanIdo.Totellyouthetruth,mytourmemberarenotatallhappyaboutthetravelarrangementsforthisChinatour.YouknowweonlyhavethreedaysinBeijng.Insuchashorttime,howcanwepossiblyvisitacitylikeBeijingthathassomanyworld-famousplacesofinterest?L:Don'tbeupset,Mr.Smith.IpromiseI'llmakethebestuseofthetimeandtrytoletyouseeasmanyplacesaspossible.S:Thankyou,Mr.Li.It'sreallyveryconsiderateofyou.L:ThisisthetentativeitineraryI'veworkedout.Wouldyoupleasegooverthedetails?S:Sure.(Goingovertheitinerary.)Don'tyouthinkitwouldbebettertovisitChairmanMao'sMemorialHallonSundayratherthanonaweekday?L:Whyisthat?ItisverycrowdedonSundays.S:That'sexactlywhatImean.We'dliketoseehowtheChinesepeoplepayhomagetothisgreatman.L:IfwegoonSunday,wewillspendseveralhourswaitinginline.Wewillhavetocanceltheotherdestinationwehaveplanned.S:Idon'tseewhattheproblemwouldbewithseeingChairmanMao'sMemorialHallandtheotherplaceswetalkaboutallonthesameday.L:Idon'tthinkyourealizehowmanypeoplewillbevisitingChairmanMao'sMemorialHallonSundayandhowlongitwilltakeustogothroughthesesites.S:WewouldreallyliketoseeitonSunday.L:Whateveryouprefer.S:Here(Pointingtotheitinerary),whydon'twevisitafewmoreplacesofinterestbeforelunch,andfindafast-foodrestaurantinsteadofthisfancyDragonRestaurant?L:I'vethoughtaboutthat.Thereisafast-foodrestaurant,rightonWangfujingStreet,averypopularshoppingareaandapedestrianstreetaswell.Wecouldstopthereforlunch.Someofthetourmembersmayenjoywalkingalongthestreet.S:I'msureallthetourmemberswouldlikethat.Whattimedoyouwantustocheckoutandleavefortheairport?L:11o'clock.S:Butthatisalmosttherushhour.Ithinkwe'dbettermakeit10:30,incasewegetcaughtintraffic.L:Youareverythoughtful.Icanseeyouareaveryexperiencedescort.Weshouldpreparefortheworst.Bytheway,canItakethegrouptoacoupleofsouvenirshopswhilesightseeing?S:Pleasepickoutjustone.You'dbetternotspendtoomuchtimeonshopping,becauseit'snotpartofourschedule.L:I'Hrememberthat.DoItakeitthenthatwe'reagreed?S:Yes,Ithinkso.I'mquitehappywiththeitinerary.Everythingseemstobeinorder.L:Good.Well,let'scallitadaythen,shallwe?I'msureyou'vealottogetstarted.Thisismycellphonenumber(Pointingattheitinerary).Don'thesitatetogetintouchwithme,willyou,ifyourunintoanyproblems?S:Certainly.^Training:MakeadialogueaccordingtothefollowingsituationTask:WangHong,thelocalguidefromtheCYTS,isdiscussingtheitinerarywithMr.andMrs.Smith.TheRemarksofTourGuideTheDesignofTravelRouteNotes:旅游路线的设计要结合旅游六要素(行、游、住、食、购、娱)，即具有现实性、可操作性的旅游线路。包括具体行程的方式、时间安排、交通方式、景点及简要介绍，就餐情况，费用计算等，并简单阐述设计思路和倡导的理念。并征求游客的意见，顾及游客的喜好，尽量给游客讲清楚这些线路的优劣，让他们自己选择。Itineraryco-ordinationisgenerallyindispensabletothesmoothimplementationofatravelprogram.Asbuyersoftouristproducts,thetouristsareentitledtoknowthevariousservicesandtouristitemsthattheywillbeprovidedwith.Therefore,whenitcomestoitineraryconfirmation,itwouldbeunwiseandunacceptableforthetourguidetoimposehispersonalinterestsorendsuponhisguests.Onthecontrary,heshouldsubjecthimselftotheacceptedpracticeofregardingtouristsassupreme,renderanarrayofsuperbservicesandcoordinatethetravelarrangementswithhisguestsonthebasisofmutualequality.WordBankItinerary[ai'tinorori]n.路线，旅程，旅行指南；adj.旅行的，巡回的sightsee['sait,si:]vt.观光，游览；vi.观光prosperous['prospores]adj.繁荣的；兴旺的relic['relik]n.遗迹，遗物;废墟；纪念物commerce[*koma:s]n.贸易，商业gourmet['guomei]n.美食家structure['strAktjo]n.结构；构造；建筑物；vt.组织；构成；建造topography[ta'pogrsfi]n.地势；地形学；地志magnificently[maeg^ifisantli]adv.壮丽地，宏伟地;壮观地reddishfredij]adj.微红的;略带红色的crystalclear完全透明的；极其明白，十分清楚tropicalparadise热带天堂tentative[tentotiv]adj.试验性的，暂定的；踌躇的；n.假设，试验ChairmanMao'sMemorialHall毛主席纪念堂payhomageto向…表示敬意placesofinterest名胜古迹pedestrian[pi'destrian]adj.徒步的;缺乏想像力的；n.行人;步行者therushhour上下班拥挤的时刻；（公共交通）高峰时间getcaughtin陷入；遇到indispensable[jndis^ensobl]adj.不可缺少的;绝对必要的;责无旁贷的;n.不可缺少之物；必不可少的人implementation[Jmplimen^eifon]n.实现；履行；安装启用beentitledto有权;有…的资格impose[im^ouz]vi.利用；欺骗；施加影响；vt.强加；征税；以…欺骗onthecontrary正相反supreme[sju^riim]adj.最高的；至高的；最重要的；n.至高；霸权renderfrendo]vt.致使；提出；实施；着色；以…回报；vi.给予补偿；n.打底；交纳；粉刷array©rei]n.[计]数组，阵列；排列，列阵；大批，一系列；衣服;vt.排列，部署；打扮superb[sju'po:b]adj.极好的；华丽的；宏伟的coordinate[kou^:dinit,kou'Q:dineit]n.坐标；同等的人或物；adj.并列的；同等的;vt.调整；整合；vi.协调mutualuol,-tjusl]adj.共同的；相互的，彼此的UsefulSentencesLInquiringwhattheforeignguestwouldliketosee-I'vecometotalkoverwithyouourplaninHongkong.我想与您讨论一下我们在香港的旅行计划。—Youlookabitrecoveredfromthejet-lag.Now,letmesayafewwordsaboutouritineraryfromMondaytoWednesday.看起来你们已经从时差中调整过来了，我就简单说说我们从周一至周三的行程安排。—Whatwouldyousuggestfortheschedule/thearrangement?你们对行程有何建议呢？—Ifyoudon'twanttogoshopping,whatwouldyousuggestinstead,then?如果不想去购物的话，那你们有何其他建议？—Haveyougotanythingspecialinmindthatyouwouldliketosee?你们有无特别想去看的地方？—Arethereanyspecialplacesyouareinterestedin?有没有感兴趣的特殊景点？—ThisisthetentativeplanI'vemade.Wouldyoupleasegooverthedetails?这是我设计的旅游路线方案，麻烦您能否看一下？—Okay,let'sconfirmallthedetailsoftheitinerary.好的，我们来确认一下日程表中的所有细节。ILMakingsuggestionaboutplacestovisit—Perhapsyou'dliketovisitEmperorQinShihuang^Mausoleum.或许你们可以去参观秦始皇兵马俑。

—IthinkyouUlfindtheDunhuangCavesinteresting.我想你们会发现敦煌石窟很有趣。—WehaveanumberofBuddhisttemplesthatareworthavisit.我们有很多可供参观的大佛庙寺。YoumightliketovisitthenewHistoryMuseum.你可以去参观新建的历史博物馆。—Idon'tknowwheretostart,buttheWindowoftheWorldisamust.我不知道从哪里开始，但世界之窗是必须要去的。IILMakingsuggestionsabouttheprocedures—ProbablyweshouldvisittheSummerPalacefirst,andthengoshoppingifwearenotpressedfortime.如果我们不赶时间的话，我们可以先去游览颐和园，然后再去购物。—Itmightbeagoodideatoarrangeathree-dayprogram.或许有个好主意可以安排三天的行程。—OK.WeknowthatHongkongisaHeavenofShopping,Tmeagertosee…好的，我们知道香港是个购物天堂，我们迫不及待地想去…—YouknowweonlyhavetwodaysinBeijing.Insuchashorttime,howcanwepossiblyvisitacitylikeBeijingthathassomanyworldfamousplacesofinterest?您知道我只有两天时间，在这么短的时间内，我们怎样才能游览像北京这样的大城市，具有这么多名胜古迹的景点呢？旅行小贴士接听电话时，要仔细听，对方可能是将数字一个一个念出，例如27034410,你可能听到twosevenzerothree（停顿）fourfouronezero；或者是两个两个念出：twenty-sevenzerothreeforty-fourteno注意“0”这个数字，有人念O,有人念zero；两个“0"念doublezero,三个“0”念triplezerooSupplementaryReadingChinaisanamazinglandthatofferseverythingyouwantinanexoticgetaway.TherearemanythingsthatyoumustabsolutelyseeinChina.TheyincludetheGreatWall,theTerracottaWarriorsinXi'an,andthespectacularYangtzeRiver.Therearesomanythingsfortouriststodoandchoicestomakethatitissometimesdifficulttodecidewhichactivitiesonewouldliketoparticipatein.Eventhoughthisanextensivelist,therearemanyothers,suchasfestivals,events,zoos,aquariums,stateparks,countyparks,cityfacilities,andotherattractionstoonumeroustolist.Hereisagoodsamplingofthemanyactivitychoicesavailabletotourists.Waterspots/sunbathingConcert/play/musicalArtgallery/museumSightseeingincitiesCommercialguidedtoursVisitnationalparksVisitinghistoricalplacesRanchvacationsVisitinglocalcommunitiesshoppingWaterspots/sunbathingConcert/play/musicalArtgallery/museumSightseeingincitiesCommercialguidedtoursVisitnationalparksVisitinghistoricalplacesRanchvacationsVisitinglocalcommunitiesshoppingattendsportseventhunting/fishingdininginrestaurantamusement/themeparksnightclubs/dancingcruisesofonenightorlongertouringthecountrysideSnowskiinggolf/tenniscamping/hikingNotestotheTextexoticgetaway:异国情调的度假场所theTerracottaWarriors:兵马俑hiking徒步旅行hiking主题公园WritingHowtoWriteanItinerary旅游计划可以分为几点来写：第一，行程安排每天的安排，时间，行程，交通、景点、线路，内容等详细；第二，服务标准包含的哪些项目，比如住宿、用餐、用车、门票等；第三，参考价格；第四，注意事项等。SimpleBeijingJoin-inPackage4-DayTourSituation:TourNameBeijingJoin-in4-DayTourDuration4-DayPriceUSD135CityBeijingAttractionBadalingGreatWallandMingTombs;theForbiddenCity;TempleofHeaven;andSummerPalaceItineraryDay1:toprivateairportpick-upservicebyourguideanddriverattheBeijingAirport,thendrivetravelerstotheirhotelforcheckingin,freeatleisure.Day2:tovisittheBadalingGreatWallandMingTombs,withlunchincluded.Day3:tovisittheForbiddenCity,TempleofHeaven,andSummerPalace,lunchincluded.Day4:toprivateairportdrop-offservicebyourguideanddrivertoendtheBeijingtrip.PackageIncludes:Airportroundwaytransferserviceandair-conditionedtourcoachforeachsite.EnglishtourguideAlltheentranceticketsChineselunchaslistedPick-upservicesfromhotelThepackagedoesNotincludeCablecarfeeoftheGreatWallTipstoguideanddriverAccommodationThehotelpricesvaryaccordingtowhatstaryouplantobook.Wecanarrangethehotelforyou(4stars）.Thepricesdependonthebookingtime.Practice:Pleasewriteanitineraryaboutone-daytourinBeijing.SocialEtiquetteTipsStoryLeavingatipinarestauranthasbecomeacustominmostcountries.Theword"tip"camefromtheLatinword“Gratis”,meaningfree.Tipsaredefinedassmallgiftsofmoneyforserviceinadditiontothepaymentdue.InAmericaandEuropeitiscustomarytotipanywherefrom10%to20%.Taxidrivers,waitersinrestaurants,waitressesinlounges,hotelbellboys,doormenanddiscocoatcheckgirls,allexpectalittlesomething.Todaymostpeopledecidethesizeoftipaccordingtothequalityoftheservice.Iftheserviceandfoodarenotsatisfactory,asmalltiporpossiblynotipwillbeleft.Forexcellentfoodandservicemostpeoplearequitehappytoleaveatip.Christmasisspecialandexpensivefortipping.Ifonelivesinanapartmenthousewheretherearedoormen,oneshouldgiveeachofthemagiftof$5ofmoreatChristmastime.Theamountwillvarydependingonhowlongonehasbeenlivingthere,thesizeofone'sfamily,andhowmanyothertipsonehasgiventhroughouttheyear.AtChristmasalsothesuperintendent（管理员）ofone'apartmenthouseshouldbegivenagiftof$15ofmore.Christmastipsarenormallygivenalsotothelaundryman,newspaperboy,milkman,parkinglotattendant,postman,hairdresserorbarber.Thereissomeleewaydependingonhowoftentheyhavedonetheservice,howfriendlytheyare,andone'sowneconomiclevel.CultureNote美国人打喷嚏时，周围的人会说：“Blessyou.",其含义是“请多保重”，这句话是由“MayGodblessyou”演变而来的，这句话逐渐变成一句日常招呼用语，并没有特别的意思，可以说是语言学中的交感语言。这时候最重要的是，听到别人这么对你说的时候，一定要回一句"Thankyou”。当然也有“谢谢你关心我”的意思，说不定因此双方可以开始交谈。KnowledgeConnectionTheUnitedStatesandCanadadriverightbutIreland,UnitedKingdom,Australia,NewZealand,Singapore,HongKong,andevenJapandriveleft.Walkingordrivingcanbeverydangerouswhendrive-rightpeoplevisitdrive-leftcountriesorviceversa.Yourwalkinganddrivinginstincts,builtupovermanyyears,tendtobetrayyouwhenyouvisitacountrythatdrivestheo