酒店仪容仪表和个人卫生培训课件

GROOMING&HYGIENE仪容仪表和个人卫生11/19/20221GROOMING&HYGIENE仪容仪表和个人卫生11/Grooming&Hygiene

个人仪表与卫生LookingYourBest!展示给客人你最佳的仪容,仪表.

CreatingAnImpression.给客人留下深刻的印象.

OurHotel’sImage.我们酒店的形象.

You-ARepresentation.你就是这一切的代表.

11/19/20222Grooming&Hygiene

个人仪表与卫生LookLESSONOUTLINES

课程目录GeneralGroomingStandards个人仪表基本标准FemalesGroomingStandards女员工仪表标准MaleHairstandards男员工仪表标准KitchenEmployees

厨房员工仪表

11/19/20223LESSONOUTLINES

课程目录GeneralGrOBJECTIVE

培训目的通过本次培训，你将能够列出并解释出酒店的个人仪表和卫生方面的标准。Attheendofthetraining,youwillbeabletolist&explainHolidayInnDayaBayGrooming&Hygienestandards.

11/19/20224OBJECTIVE

培训目的通过本次培训，你将能够列出并解Uniformsshouldbechangeaccordingtodepartmentprocedures.要穿部门所规定的制服Nametagtobewornatalltimesandcorrectlypositionedonthelefthandup-sideoftheuniformed.上班时名牌一定要随时佩戴在制服左上方正确的位置DressCode/Uniforms

服装11/19/20225UniformsshouldUniformsoranypartoftheuniformmustnotbewornoutsideoftheHotelunlessspecificdutiesrequiredoingso.AnydamagetotheuniformmustbereportedtotheLinenRoomimmediatelysothatrepaircanbedone

除非工作需要，禁止在酒店外穿整套或任何一部分的制服。制服若有损坏，必须立即通知制服间，以及时修补。DressCode/Uniforms服装/制服

11/19/20226UniformsoranypartoftheunWhywearanametag?

为什么要戴名牌？Itenablenewstafftointegratefaster。它能使新员工快速进入状态Itgivesanorganizationafriendlierandmorepersonalimage。可以带给饭店亲切及个人化服务的形象Customersandvisitorsliketoknowwhotheyaretalkingto?顾客想知道他们在和谁讲话11/19/20227Whywearanametag?

为什么Whywearanametag?

为什么要戴名牌？Itencouragesstafftotakegreaterresponsibilityfortheiractionsandbehavior.它能加强员工对自己的表现及行为的责任感Itenablenewstafftointegratefaster.它能使员工很快的辨认新同事11/19/20228Whywearanametag?

为什么GeneralGroomingStandards

个人仪表基本标准Hairmaynotlookwetandoily.头发看起来不要非常油腻，要保持清洁。Nostronghairspray,gel,lotiononhair.不要在头发上涂抹过多的发胶Nofancydesignhairstyles.不要留怪异的发型Nofancyjewelry.Youareallowedasimpleweddingband,awatchandapairofsmallearstudsforfemales不要佩带耀眼的首饰，只可佩带结婚戒指、手表，女员工可佩带小耳钉，且一只耳朵只能戴一个耳钉11/19/20229GeneralGroomingStandards

个人仪Nonecklacesmayshowoutsidetheuniform.项链不要佩带在制服外Thecolorofinnergarmentsmustbekeptconcealedundertheskirt/blouse/shirt.内衣颜色必须与裙子、男女衬衣的颜色相符Longjohnsmustnotprotrudejackets/trousers.内衣领口、裤边不得露出衬衣和外套11/19/202210NonecklacesmayshowoutsideGeneralGroomingStandards

个人仪表基本标准Pocketsmaynotcontaintoomanyarticles,norlookbully.工装口袋不允许装太多的东西，或看起来臃肿Shoesshouldbepolished.保持皮鞋的光亮Fingernailsshouldbeclean,short,welltrimmed.指甲要整洁、整齐11/19/202211GeneralGroomingStandards

个人仪GeneralGroomingStandards

个人仪表基本标准Avoidgarlic,onion,andstrongspicysmellingfoodbeforereportingtowork.

工作前要去除口腔或身体的异味，如：蒜，元葱及某些刺激性食品较强的气味。

Handsmustbewashedaftereachvisittothetoilet,beforeandaftermealsandhandlingoffood.饭前便后要洗手。11/19/202212GeneralGroomingStandards

个人仪GeneralGroomingStandards

个人仪表基本标准

Hairmustbeclean,neatandtidyatalltimes.时刻保持头发干净整洁。

Fringemustbeabovetheeyebrow.垂在额前的短发，不可遮盖眼。

Colorofhairmustbeofa“natural”color.头发的颜色要自然。

Nofancyunnaturalcoloredhair.头发不可染刺眼的或不自然的颜色11/19/202213GeneralGroomingStandards

个人仪WOMEN’SGROOMING

女员工仪表标准11/19/202214WOMEN’SGROOMING

女员工仪表标准11/12/Mustbeclean,well-cutandregularlymaintained.头发要梳理整齐Loosehairmustnottoughtheshoulders,Ifso,itmustbewornupinanelegantprofessionalstyle.E.g.:braided,pony-tail,bun.头发长度不能到肩膀，否则的话一定要优雅专业扎起来。如：辫子、绑成马尾状、盘成发髻。WOMEN’SGROOMIN

G女员工仪表标准Hair发型11/19/202215Mustbeclean,well-cutandreHairworninapony-tailonthecrown.头发像皇冠似的绑的很高的马尾Hairfringecoveringtheeyebrows.流海遮住了眉毛Wetlook.头发看起来是湿的Extremestyleorlight-colors.奇怪的发型或颜色NOTACCEPTABLE不允许11/19/202216Hairworninapony-tailonthHairaccessoriesmustbeofaconservationnature.头发上戴的饰品一定要保守自然Allribbons,ready-madebowsandscrunches’shouldbeblack。头饰仅能使用黑色HairAccessories

头发上戴的饰品11/19/202217HairaccessoriesmustbeofaMale&Femalestaffisnotallowedtowearjewelryorotheraccessorieswiththeiruniforms男女员工上班均不允许佩戴首饰或饰物JEWLLERY珠宝Brooch,bracelet,ankletsandlip/nose/earringsnotallowed.不允许佩戴胸针，手镯，脚链，嘴\鼻\耳环11/19/202218Male&FemalestaffisnotallExceptforwristwatch,weddingringandstudearringsforfemalestaff.Themaximumdiameterofringcannotwiderthanthefinger.Earringsshouldbeeithergold,silver,orpearlStuds,Nohangingearringsshouldbeworn.手表、结婚戒指除外，女员工可允许佩戴钉状耳环）,戒指宽度不能宽于手指。耳环只能戴金、银或珍珠，不能戴吊式耳环。Bangle(foot-lace)shouldnotbeworn.不能戴脚链.11/19/202219Exceptforwristwatch,weddingMAKE-UP化妆Make-uphastobelight,andclassic化妆必须是淡妆并且高雅Ladiesarerequiredtowearaminimumofalipstickandblusher.女员工最基本要涂口红即腮红Usesimple/light/closetoskin’snailpolish.使用透明色或接近肤色的指甲油11/19/202220MAKE-UP化妆Make-uphastobeliFemalesGroomingStandards

女员工仪表标准Falseeyelashesnotpermitted.不允许戴假睫毛。NoStrongperfume.不允许用味道过浓的香水。Noblackordarkmarooncolorlipstick.不可涂抹黑色或深褐色的口红。Notattooedeyelid/browsandlips.不准纹眉。纹眼线；纹唇11/19/202221FemalesGroomingStandards

女员工Stockings丝袜MustbewornbyallfemaleAssociate.所有女员工都要穿丝袜Skirtsmustalwaysbewornwithpantyhosestockings.Plain,skincolourandnoruns/noholes.应穿酒店统一发放的丝袜。并保证丝袜无破洞、无抽丝11/19/202222Stockings丝袜MustbewornbyallMaleHairstandards

男员工仪表标准

11/19/202223MaleHairstandards

男员工仪表标准

11Hair,whichmustbecleanandofaconservativestyle,shouldbemaintainedregularly,Andnotreachingthecollar.MinimumhairlengthofNumber2onrazorsetting.Nohairfringecouldcovertheeyebrows.Sideburnsshouldnotextendbeyondthemiddleoftheear.男员工的头发要保守，并梳理整齐，长度不到衣领，最短长度为2公分前面的头发不能挡住头发,鬓角不能超过耳中央MEN’SGROOMING11/19/202224Hair,whichmustbecleanandNoPrintT-Shirtshouldbewornunderuniforms.不能在制服下穿着有印花的T恤Handsandnailsmustbeandwellmanicuredatalltimes.Lengthofnailcouldnotbeoverthetopofthefinger.双手及指甲要整齐清洁，指甲不宜超过Uniformsmustbeclean,well-ironedandfreefromspotsandstainswithnoButtonsmissingandonloosethreads.制服须干净，熨烫平整，无污渍，钮扣齐全，无开线MEN’SGROOMING11/19/202225NoPrintT-ShirtshouldbeworMEN’SGROOMINGFacemustbeclean,shavenatalltimes.保持面部清洁

Noearringsofanysortallowed.不准佩带耳环及其他小饰品Plainblackordarkcolortonesocksonly.只允许穿黑色袜子Blackshoes,cleanandpolished.只允许穿酒店统一发放的工鞋皮鞋要光亮11/19/202226MEN’SGROOMINGFacemustbecleKitchenEmployees

厨房员工仪表

11/19/202227KitchenEmployees

厨房员工仪表

11/12KitchenEmployees

厨房员工仪表

Hatsmustbewornatalltimes.工作时必须佩带工作帽Hairmustbewashedeveryday.每天必须洗头11/19/202228KitchenEmployees

厨房员工仪表

HatsKitchenEmployees

厨房员工仪表

Femalesmustwearhairnets.女员工应该佩带发网Nojewelryofanysortallowed.不准佩带任何装饰物mustwearkitchenshoes/boots.必须穿厨房的鞋和靴子11/19/202229KitchenEmployees

厨房员工仪表

FemalPersonalHygiene

个人卫生

11/19/202230PersonalHygiene

个人卫生

11/12/2PersonalHygiene

个人卫生

Bathedaily.每天洗澡。Brushyourteeth.每天刷牙Washyourhairandkeepitcleananddandrufffree.清洗头发，保持头发干净，没有头皮屑11/19/202231PersonalHygiene

个人卫生

BathedaPersonalHygiene

个人卫生

Usedeodorant.

可使用除臭剂Useperfumeorcologneinmoderation.

可使用温和清淡的香水11/19/202232PersonalHygiene

个人卫生

UsedeodPersonalHygiene

个人卫生Avoidgarlic,onions,strongspicysmellingfoodbeforereportingtowork.工作前不允许吃蒜，元葱及某些刺激性气味较强的食品Keepyourfingernailsclean,shortandroundedanddirtfree.保持指甲干净、整齐，无污物Handsmustbewashedaftereachvisittothetoilet,beforeandaftermealsandhandlingoffood.饭前便后及接触食物前要洗手。Noprotrudingnasalhair.鼻毛不可露出鼻孔外11/19/202233PersonalHygiene个人卫生AvoidgarToiletEtiquette

厕所礼仪Usetoiletproperly.正确使用厕所设备。Flushthetoiletafteruse.便后冲水Puttoiletpaper，sanitarynapkininthebasket.将卫生纸、卫生巾放进垃圾篓中Noscribbleintoilet.禁止在厕所乱写乱画Keeptoiletcleanatalltimes时刻保持厕所干净11/19/202234ToiletEtiquette

厕所礼仪UsetoileThepresentationanddeportmentofallteammembersmustcomplementandenhancethestandingofSHANGRI-LAatalltimes.我们队伍的所有成员行为表现必须随时随地体现香格里拉酒店的形象。

11/19/202235ThepresentationanddeportmenTHANKYOU!11/19/202236THANKYOU!11/12/202236GROOMING&HYGIENE仪容仪表和个人卫生11/19/202237GROOMING&HYGIENE仪容仪表和个人卫生11/Grooming&Hygiene

个人仪表与卫生LookingYourBest!展示给客人你最佳的仪容,仪表.

CreatingAnImpression.给客人留下深刻的印象.

OurHotel’sImage.我们酒店的形象.

You-ARepresentation.你就是这一切的代表.

11/19/202238Grooming&Hygiene

个人仪表与卫生LookLESSONOUTLINES

课程目录GeneralGroomingStandards个人仪表基本标准FemalesGroomingStandards女员工仪表标准MaleHairstandards男员工仪表标准KitchenEmployees

厨房员工仪表

11/19/202239LESSONOUTLINES

课程目录GeneralGrOBJECTIVE

培训目的通过本次培训，你将能够列出并解释出酒店的个人仪表和卫生方面的标准。Attheendofthetraining,youwillbeabletolist&explainHolidayInnDayaBayGrooming&Hygienestandards.

11/19/202240OBJECTIVE

培训目的通过本次培训，你将能够列出并解Uniformsshouldbechangeaccordingtodepartmentprocedures.要穿部门所规定的制服Nametagtobewornatalltimesandcorrectlypositionedonthelefthandup-sideoftheuniformed.上班时名牌一定要随时佩戴在制服左上方正确的位置DressCode/Uniforms

服装11/19/202241UniformsshouldUniformsoranypartoftheuniformmustnotbewornoutsideoftheHotelunlessspecificdutiesrequiredoingso.AnydamagetotheuniformmustbereportedtotheLinenRoomimmediatelysothatrepaircanbedone

除非工作需要，禁止在酒店外穿整套或任何一部分的制服。制服若有损坏，必须立即通知制服间，以及时修补。DressCode/Uniforms服装/制服

11/19/202242UniformsoranypartoftheunWhywearanametag?

为什么要戴名牌？Itenablenewstafftointegratefaster。它能使新员工快速进入状态Itgivesanorganizationafriendlierandmorepersonalimage。可以带给饭店亲切及个人化服务的形象Customersandvisitorsliketoknowwhotheyaretalkingto?顾客想知道他们在和谁讲话11/19/202243Whywearanametag?

为什么Whywearanametag?

为什么要戴名牌？Itencouragesstafftotakegreaterresponsibilityfortheiractionsandbehavior.它能加强员工对自己的表现及行为的责任感Itenablenewstafftointegratefaster.它能使员工很快的辨认新同事11/19/202244Whywearanametag?

为什么GeneralGroomingStandards

个人仪表基本标准Hairmaynotlookwetandoily.头发看起来不要非常油腻，要保持清洁。Nostronghairspray,gel,lotiononhair.不要在头发上涂抹过多的发胶Nofancydesignhairstyles.不要留怪异的发型Nofancyjewelry.Youareallowedasimpleweddingband,awatchandapairofsmallearstudsforfemales不要佩带耀眼的首饰，只可佩带结婚戒指、手表，女员工可佩带小耳钉，且一只耳朵只能戴一个耳钉11/19/202245GeneralGroomingStandards

个人仪Nonecklacesmayshowoutsidetheuniform.项链不要佩带在制服外Thecolorofinnergarmentsmustbekeptconcealedundertheskirt/blouse/shirt.内衣颜色必须与裙子、男女衬衣的颜色相符Longjohnsmustnotprotrudejackets/trousers.内衣领口、裤边不得露出衬衣和外套11/19/202246NonecklacesmayshowoutsideGeneralGroomingStandards

个人仪表基本标准Pocketsmaynotcontaintoomanyarticles,norlookbully.工装口袋不允许装太多的东西，或看起来臃肿Shoesshouldbepolished.保持皮鞋的光亮Fingernailsshouldbeclean,short,welltrimmed.指甲要整洁、整齐11/19/202247GeneralGroomingStandards

个人仪GeneralGroomingStandards

个人仪表基本标准Avoidgarlic,onion,andstrongspicysmellingfoodbeforereportingtowork.

工作前要去除口腔或身体的异味，如：蒜，元葱及某些刺激性食品较强的气味。

Handsmustbewashedaftereachvisittothetoilet,beforeandaftermealsandhandlingoffood.饭前便后要洗手。11/19/202248GeneralGroomingStandards

个人仪GeneralGroomingStandards

个人仪表基本标准

Hairmustbeclean,neatandtidyatalltimes.时刻保持头发干净整洁。

Fringemustbeabovetheeyebrow.垂在额前的短发，不可遮盖眼。

Colorofhairmustbeofa“natural”color.头发的颜色要自然。

Nofancyunnaturalcoloredhair.头发不可染刺眼的或不自然的颜色11/19/202249GeneralGroomingStandards

个人仪WOMEN’SGROOMING

女员工仪表标准11/19/202250WOMEN’SGROOMING

女员工仪表标准11/12/Mustbeclean,well-cutandregularlymaintained.头发要梳理整齐Loosehairmustnottoughtheshoulders,Ifso,itmustbewornupinanelegantprofessionalstyle.E.g.:braided,pony-tail,bun.头发长度不能到肩膀，否则的话一定要优雅专业扎起来。如：辫子、绑成马尾状、盘成发髻。WOMEN’SGROOMIN

G女员工仪表标准Hair发型11/19/202251Mustbeclean,well-cutandreHairworninapony-tailonthecrown.头发像皇冠似的绑的很高的马尾Hairfringecoveringtheeyebrows.流海遮住了眉毛Wetlook.头发看起来是湿的Extremestyleorlight-colors.奇怪的发型或颜色NOTACCEPTABLE不允许11/19/202252Hairworninapony-tailonthHairaccessoriesmustbeofaconservationnature.头发上戴的饰品一定要保守自然Allribbons,ready-madebowsandscrunches’shouldbeblack。头饰仅能使用黑色HairAccessories

头发上戴的饰品11/19/202253HairaccessoriesmustbeofaMale&Femalestaffisnotallowedtowearjewelryorotheraccessorieswiththeiruniforms男女员工上班均不允许佩戴首饰或饰物JEWLLERY珠宝Brooch,bracelet,ankletsandlip/nose/earringsnotallowed.不允许佩戴胸针，手镯，脚链，嘴\鼻\耳环11/19/202254Male&FemalestaffisnotallExceptforwristwatch,weddingringandstudearringsforfemalestaff.Themaximumdiameterofringcannotwiderthanthefinger.Earringsshouldbeeithergold,silver,orpearlStuds,Nohangingearringsshouldbeworn.手表、结婚戒指除外，女员工可允许佩戴钉状耳环）,戒指宽度不能宽于手指。耳环只能戴金、银或珍珠，不能戴吊式耳环。Bangle(foot-lace)shouldnotbeworn.不能戴脚链.11/19/202255Exceptforwristwatch,weddingMAKE-UP化妆Make-uphastobelight,andclassic化妆必须是淡妆并且高雅Ladiesarerequiredtowearaminimumofalipstickandblusher.女员工最基本要涂口红即腮红Usesimple/light/closetoskin’snailpolish.使用透明色或接近肤色的指甲油11/19/202256MAKE-UP化妆Make-uphastobeliFemalesGroomingStandards

女员工仪表标准Falseeyelashesnotpermitted.不允许戴假睫毛。NoStrongperfume.不允许用味道过浓的香水。Noblackordarkmarooncolorlipstick.不可涂抹黑色或深褐色的口红。Notattooedeyelid/browsandlips.不准纹眉。纹眼线；纹唇11/19/202257FemalesGroomingStandards

女员工Stockings丝袜MustbewornbyallfemaleAssociate.所有女员工都要穿丝袜Skirtsmustalwaysbewornwithpantyhosestockings.Plain,skincolourandnoruns/noholes.应穿酒店统一发放的丝袜。并保证丝袜无破洞、无抽丝11/19/202258Stockings丝袜MustbewornbyallMaleHairstandards

男员工仪表标准

11/19/202259MaleHairstandards

男员工仪表标准

11Hair,whichmustbecleanandofaconservativestyle,shouldbemaintainedregularly,Andnotreachingthecollar.MinimumhairlengthofNumber2onrazorsetting.Nohairfringecouldcovertheeyebrows.Sideburnsshouldnotextendbeyondthemiddleoftheear.男员工的头发要保守，并梳理整齐，长度不到衣领，最短长度为2公分前面的头发不能挡住头发,鬓角不能超过耳中央MEN’SGROOMING11/19/202260Hair,whichmustbecleanandNoPrintT-Shirtshouldbewornunderuniforms.不能在制服下穿着有印花的T恤Handsandnailsmustbeandwellmanicuredatalltimes.Lengthofnailcouldnotbeoverthetopofthefinger.双手及指甲要整齐清洁，指甲不宜超过Uniformsmustbeclean,well-ironedandfreefromspotsandstainswithnoButtonsmissingandonloosethreads.制服须干净，熨烫平整，无污渍，钮扣齐全，无开线MEN’SGROOMING11/19/202261NoPrintT-ShirtshouldbeworMEN’SGROOMINGFacemustbeclean,shavenatalltimes.保持面部清洁

Noearringsofanysortallowed.不准佩带耳环及其他小饰品Plainblackordarkcolortonesocksonly.只允许穿黑色袜子Blackshoes,cleanandpolished.只允许穿酒店统一发放的工鞋皮鞋要光亮11/19/202262MEN’SGROOMINGFacemustbecleKitchenEmployees

厨房员工仪表

11/19/202263KitchenE