实用商务英语写作省一等奖课件 Unit 6-

Unit6

SocialCorrespondence(II)1Unit6

SocialCorrespondenceTasksLetterofCongratulationLetterofThanksLetterofComplaintLetterofApology2TasksLetterofCongratulation2TasksofLetterofCongratulation1.Introduction2.Principles3.Layout4.Samples5.Exercises6.Casestudy3TasksofLetterofCongratulatIntroduction

4Introduction4Principles

a)Aletterofcongratulationshouldmakereceiversfeelcertainthatheorshedeservestherecognition;b)Thecongratulatorynoteshouldbebriefandpithy;c)Aletterofcongratulationshouldbesentassoonaspossible;d)Themessageshouldcarryatoneofbeingpositive,natural,warmandsincere.5Principles

a)AletterofconLayoutAtthebeginningofaletter,congratulatorymessagesshouldbeconveyed.Ifnecessary,lhowyoulearntaboutthegoodnews.Then,explainthereasonswhysendingtheletterofcongratulation.Don’tforgettoexpresshowhappyyouareforhim/her.Finally,endtheletterwithbestwishes.6LayoutAtthebeginningofaleDear***Congratulationsonyourrecentpromotionto(position)!

Iknowhowhardyouhaveworkedtoearntherecognitionyoupresentlyenjoyat(nameoffirm),andIfeelthat

theyareverywiseinhavingmadetheirchoice.Ibelievethatyouwillexcelinyournewroleas(position).

Pleaseacceptourbestwishesforyoursuccessinyournewposition.Expressyourcongratulationsattheverybeginning.EndwithbestwishesamanagerMaggie:Statethereasonforcongratulationandconveythepraise.themanager!PPG

CompanyLayout7Dear***ExpressyourcongratuSampleofLetterofCongratulation

–

congratulationsonone’saward8SampleofLetterofCongratulaSampleofLetterofCongratulation–congratulationsonone’snewbusinessDearMr.Hadson,Onlookingthroughtoday’snewspaper,Ilearntwithgreatdelightthatyouhavestartedyourownbusiness,acoffeeshop.IamsoproudofyouthatIwritetocongratulateonyouwithoutanyhesitation.Iknowthishasmeantyearsofhardworkonyourpart,anditisabiggoalyouhaveachieved.IbelievethatyournewbusinesswillbeagreatsuccessandIsincerelyhopethatyouwillfindinthisnewventurethehappinessandsatisfactionthatyoudeserve.Myverybestwishes!Sincerelyyours,Mike9SampleofLetterofCongratulaExercises

10Exercises

10Exercises

2.TranslatethefollowingsentencesintoEnglish:1)祝贺你所取得的成功。

Congratulationstoyouonyoursuccess.

2)我要为你的成功向你表示热烈的祝贺。

Iwouldliketoconveymywarmcongratulationstoyouonyoursuccess.3)我们祝你们俩幸福到永远。

Wewishyoubothalifetimeofhappiness.

11Exercises

2.TranslatethefolExercises

3.CompletethecongratulationletteraccordingtotheChineseinformation:DearYuanXiao,Ihavejustheardfromaformerclassmatethatyou’vegotyour1.____________(文学硕士).2.____________(祝贺)！IhaveseenyouworkhardinyourstudiesinthepastyearsandI3.____________(非常钦佩你).Ibelieveyouwillbesuccessful4.____________(文学领域).Wishyouaneven5.____________(光明的未来).Yours,LinLi12Exercises

3.CompletethecongExercises

3.Key:1.MasterofArts2.Chefieldofliterature5.brighterfuture13Exercises

3.Key:13CaseStudyWriteacongratulationletteraccordingtotheChineseinformationgivenbelow.约翰听到罗斯被提升为ABC公司的销售经理，写信给她表示祝贺，认为该公司有这么一位积极进取、勤奋努力的人负责销售运作真是幸运。并祝她未来取得更大的成就。14CaseStudyWriteacongratulatiAnswerforReferenceDearRose,IwaspleasedtohearthatyouhadbeenpromotedtosalesmanagerofABCCompany.Congratulations!ABCCompanyiscertainlyluckytohavesuchanaggressiveandhardworkingpersoninchargeofitsmarketingoperations.Wishyouevengreatersuccessinthefuture.

Yours,John15AnswerforReference15TasksofLetterofThanks1.Introduction2.Principles3.Layout4.Samples5.Exercises6.Casestudy16TasksofLetterofThanks16Introduction17Introduction17Principlesa)Aletterofthanksshouldbewordedappropriay,formostpeoplecansensethesincerityfromit;b)Thecontentofaletterofthanksshouldbeclear,concise,andavoidbeinglongwinded;c)Thelettershouldbewrittenandmailedtimelyinarespectfulmanner;d)Addressthelettertoaspecificperson,nottoanorganization;e)Aletterofthanksshouldbewritteninanatural,warmandfriendlytone.18Principlesa)AletterofthankLayoutAtthebeginningofaletterofthanks,lthereceiverwhatyouaregratefulfor.Then,projectyourgratitudebydescribingthedetailsoftheoccasion.Aletterofthanksshouldbeclosedwithacoupleofsentences,forexamplesendingbestwishes.19LayoutAtthebeginningofaleSampleofLetterofThanks

–Thanksforcongratulationsonpromotion20SampleofLetterofThanks

SampleofLetterofThanks

–ThanksforcongratulationsonawardDearMs.Ma

Manythanksforyourthoughtfulnotesandnicewordsabouttheawardpresentedtome.Ofcourse,Iamhappywiththeaward.However,Iregardsuchanawardastheachievementofthewholeteamandthepeoplewhocaresaboutme,likeyou.

Itisverykindofyoutosupportmefromtheothersideoftheworld,whichIamsoappreciated.Thankyouagainforyourgoodwishesandmayourpleasantfriendshipcontinuetoexpandinfuture.Iamlookingforwardtomeetingyouandworkingwithyou.

Yourstruly,QiShen21SampleofLetterofThanks

–TSampleofLetterofThanks

–Thanksforofferinginformation22SampleofLetterofThanks

–TSampleofLetterofThanks

–thanksforwarmreception23SampleofLetterofThanks

–tExercises

1.TranslatethefollowingsentencesintoChinese:1)Thisistothankyouforyourcooperationonthismatter.

感谢您在此事上对我的协助。2)I’dliketotakethisopportunitytoexpressmygratitudetoyourhelp.

我想借此机会感谢您对我的帮助。3)Yourkindnessishighlyappreciated.

非常感谢您的好意。24Exercises

1.TranslatethefolExercises

25Exercises

25CaseStudyDirections:Writealetterofthanksaccordingtothefollowingsituation.OnceyouwereillandwerehospitalizedforafewweeksintheChaoyangMedicalCenter,Taiyuan,ShanxiProvince.Duringyourstaytheentirestaffwerekindtoyou.Whenyoucamebackhome,youwrotethemaletterofthanks.

Writeyourletterinnolessthan150words.Donotsignyourownnameattheendoftheletter;useLiMinginstead.Youdonotneedtowritetheaddress.26CaseStudyDirections:WriteaAnswerforReferenceJune12,2014

DearSir/Madam,

I’mwritingtoextendmyheartfeltthankstoallthenursesanddoctorsinyourhospital.

Lastmonth,whileIwasonabusinesstripinTaiyuan,Shanxiprovince,Isufferedfromabadcoldandafever,soIwassenttoWardRom201,ChaoyangMedicalCenter.Duringmystayathospital,nursesondutypatientlytookmytemperature,regularlyexaminedmybody,andoftenfedmealstome.Inaddition,doctorsprescribedmethemosteffectivedrugsandgavethebestmedicaladvice.Thankstotheconstantcarefromthehospitalstaff,Irecoveredquickly.NowthatIhavereturnedhome,theexcellentserviceofyourhospitalstillimpressesme.Ibelievethataspatient,Ihavereceivedthemostprofessionaltreatmentandthemostconsideratecare.

Pleaseallowmetoconveymysinceregreetingstowardthedoctorsandnursesthatcontributealltheirefforts,patienceandenergytotheirpatients.Nothingcanexpressmygratitudeexceptmybestwishestothem.Ifyouhaveanythingthatneedsmyhelp,pleasedon’thesitatetocontactme.

Yourssincerely,27AnswerforReferenceJune12,2TasksofLetterofComplaint1.Introduction2.Principles3.Layout4.Samples5.Exercises6.Casestudy28TasksofLetterofComplaint28Introduction

29Introduction29Principles

30Principles

30Layout31Layout3132323333Exercises

1.TranslatethefollowingsentencesintoChinese:1)Iwouldliketoseeapromptsettlementoftheissue.

希望这件事情可以尽早得到解决。2)Wearefarfromsatisfiedwiththeserviceyouoffer.

我方对你方提供的服务深感不满。3)Yourassistants’foolishactionscouldwellcontributetohurtinggenuinecustomerstoyourstore.

贵店店员的愚蠢行为只会伤害贵店的真诚顾客。34Exercises

1.TranslatethefolExercises

35Exercises

35CaseStudyDirections:

假定你是尹丽音女士。你与“春秋旅行社”签订了一份赴以色列旅游的合同，但你碰到了许多不尽人意、令人烦恼的问题。如：1.航班延误2.酒店太少3.饮食不佳4.导游讲解内容不详细5.减少某些旅游点6.增加购物次数你写信给“春秋旅行社”设诉，他们未按合同办事，要求赔偿。36CaseStudyDirections:36AnswerforReference37AnswerforReference37TasksofLetterofApology1.Introduction2.Principles3.Layout4.Samples5.Exercises6.Casestudy38TasksofLetterofApology38Introduction

39Introduction39Principlesa)Choosewordscarefullyandgetthewordsrighttosatisfycustomers’emotions;b)Showyourunderstandingofyourcustomers’positionandyourattitudereallycounts;c)Writealetterofapologyassoonaspossiblewithdignity;d)Ifitisanoccasionthatevokesregretsordisappointments,projectanaturalwarmthandsincerity;e)Expressyourselfclearlyandbrieflyandkeeptheexpressionshort,directandtothepoint;f)Usegeneraltermstoavoidreinforcingtheunpleasantnessforthemistakes;g)Thetoneofaletterofapologyshouldbeconsiderateandrespectful.40Principlesa)ChoosewordscareLayoutInthebeginning,itisnecessarytoadmitthemistakeyoumadeandmakesincereapologytocustomers.Andthen,thesolutiontosolvetheproblemsshouldbeprovidedtoremedythesituation,suchasreplacementorrefund.Youshouldalsomentionaboutthewishforbeingforgivenasaclosing.41LayoutInthebeginning,itis4242DearMs.Lee,

Wearewritingthislettertoshowourdeepregretnothavingservedyouwellandapologizeformakingyouhaveanunpleasantexperienceatourstore.Weassureyouthatwhathappenedtoyouisnottypicalofourlevelofservice.Anyway,wewillfollowyoursuggestionstotraintheemployeestoimproveourserviceandwewillalwaysbeworkingtogetherforthegoalofservingcustomerswell.Welookforwardtoyourkindforgivenessandwefeelconfidentthatyouwillbesatisfiedwithbothofourgoodsandservicesnexttime.

Yoursinservice,TommySimpsonCustomerServiceDepartment43DearMs.Lee,43Exercises

1.TranslatethefollowingsentencesintoChinese:1)Iwouldsincerelysaysorrytoyou.

我真诚地向您道歉。2)Pleaseforgivemeformyabsence.

请原谅我的缺席。3)I’mwritingtoaskyoutoexcusemefornotbeingabletokeepourappointment.

我写信给你是希望你原谅我的失约。44Exercises

1.TranslatethefolExercises

2.TranslatethefollowingsentencesintoEnglish:1)他被迫作出公开道歉并辞职。

Hewasforcedtomakeapublicapologyandresign.

2)道歉的话又一次冒到了我的嘴边。

Againasortofapologyarosetomylips.3)我所关心的不是追究谁的责任。

Myconcernisnotwithapportioningblame.

45Exercises

2.TranslatethefolCaseStudyDirections:以MaryWang的名义根据所给信息写一封道歉信；3月10日JohnSmith先生来信所要目录和价格单不能马上寄去；印刷商两周后供货，届时将立即寄上。Wordsforreference:目录和价格单thecatalogueandpricelist印刷商printers46CaseStudyDirections:46AnswerforReferenceDearMr.JohnSmith,WearesorrywecannotimmediatelysendyouthecatalogueandpricelistforwhichyouaskedinyourletterofMarch10.Suppliesareexpectedfromtheprintersintwoweeksandassoonaswereceivethem,wewillsendyouacopy.Yoursfaithfully,MaryWang47AnswerforReference47Writingpractice1:DearYanYu,Iamwritingtoconveymysincerecongratulationsonyourreceivingthedoctorate’sdegreeatPekingUniversity.Iknowthatyouworkedveryhardduringthepastyears,andIamtrulygladtoseeallyoureffortsgetrewards.Thisisalsoanewstartforyou,whichcanbringyoubetteropportunitiesinyourfuturecareer.IamhappyforyouandIwishyoueverysuccessinthefuture.Sincerelyyours,XXXKeytoexercisesofUnit6(Textbook)48Writingpractice1:KeytoexerWritingpractice2:DearTony,

Manythanksforyourletterconveyingcongratulationsonmysuccessinnewproductdevelopment.However,Iregardsuchasuccessastheachievementofthewholeteam,includingyou.Itisverykindofyoutosupportmeandhelpmeallthetime,whichIamsoappreciated.

Thankyouagainforyourhospitalityandattentiontome.

Warmregards,BenKeytoexercisesofUnit6(Textbook)49Writingpractice2:KeytoexerKeytoexercisesofUnit6(Textbook)

Writingpractice3:50KeytoexercisesofUnit6(TexWritingpractice4:DearMr.Lin,Thankyouforinformingusofthebadserviceatourstore.Iamwritingthislettertoshowourdeepregretmakingyouhaveanunpleasantshoppingexperiencelastweek.IpromisethatIwouldlookintothematterandtakeactionstoimproveourserviceassoonaspossible,andyoucanrestassuredthatanincidentlikethiswillneverhappenagain.Pleaseacceptoursincereapologyandexcuseusforunsatisfyingservice.Wearelookingforwardtoservingyouwellinthenearfuture.

Yoursfaithfully,XXXGeneralManagerKeytoexercisesofUnit6(Textbook)51Writingpractice4:KeytoexerUnit6

SocialCorrespondence(II)52Unit6

SocialCorrespondenceTasksLetterofCongratulationLetterofThanksLetterofComplaintLetterofApology53TasksLetterofCongratulation2TasksofLetterofCongratulation1.Introduction2.Principles3.Layout4.Samples5.Exercises6.Casestudy54TasksofLetterofCongratulatIntroduction

55Introduction4Principles

a)Aletterofcongratulationshouldmakereceiversfeelcertainthatheorshedeservestherecognition;b)Thecongratulatorynoteshouldbebriefandpithy;c)Aletterofcongratulationshouldbesentassoonaspossible;d)Themessageshouldcarryatoneofbeingpositive,natural,warmandsincere.56Principles

a)AletterofconLayoutAtthebeginningofaletter,congratulatorymessagesshouldbeconveyed.Ifnecessary,lhowyoulearntaboutthegoodnews.Then,explainthereasonswhysendingtheletterofcongratulation.Don’tforgettoexpresshowhappyyouareforhim/her.Finally,endtheletterwithbestwishes.57LayoutAtthebeginningofaleDear***Congratulationsonyourrecentpromotionto(position)!

Iknowhowhardyouhaveworkedtoearntherecognitionyoupresentlyenjoyat(nameoffirm),andIfeelthat

theyareverywiseinhavingmadetheirchoice.Ibelievethatyouwillexcelinyournewroleas(position).

Pleaseacceptourbestwishesforyoursuccessinyournewposition.Expressyourcongratulationsattheverybeginning.EndwithbestwishesamanagerMaggie:Statethereasonforcongratulationandconveythepraise.themanager!PPG

CompanyLayout58Dear***ExpressyourcongratuSampleofLetterofCongratulation

–

congratulationsonone’saward59SampleofLetterofCongratulaSampleofLetterofCongratulation–congratulationsonone’snewbusinessDearMr.Hadson,Onlookingthroughtoday’snewspaper,Ilearntwithgreatdelightthatyouhavestartedyourownbusiness,acoffeeshop.IamsoproudofyouthatIwritetocongratulateonyouwithoutanyhesitation.Iknowthishasmeantyearsofhardworkonyourpart,anditisabiggoalyouhaveachieved.IbelievethatyournewbusinesswillbeagreatsuccessandIsincerelyhopethatyouwillfindinthisnewventurethehappinessandsatisfactionthatyoudeserve.Myverybestwishes!Sincerelyyours,Mike60SampleofLetterofCongratulaExercises

61Exercises

10Exercises

2.TranslatethefollowingsentencesintoEnglish:1)祝贺你所取得的成功。

Congratulationstoyouonyoursuccess.

2)我要为你的成功向你表示热烈的祝贺。

Iwouldliketoconveymywarmcongratulationstoyouonyoursuccess.3)我们祝你们俩幸福到永远。

Wewishyoubothalifetimeofhappiness.

62Exercises

2.TranslatethefolExercises

3.CompletethecongratulationletteraccordingtotheChineseinformation:DearYuanXiao,Ihavejustheardfromaformerclassmatethatyou’vegotyour1.____________(文学硕士).2.____________(祝贺)！IhaveseenyouworkhardinyourstudiesinthepastyearsandI3.____________(非常钦佩你).Ibelieveyouwillbesuccessful4.____________(文学领域).Wishyouaneven5.____________(光明的未来).Yours,LinLi63Exercises

3.CompletethecongExercises

3.Key:1.MasterofArts2.Chefieldofliterature5.brighterfuture64Exercises

3.Key:13CaseStudyWriteacongratulationletteraccordingtotheChineseinformationgivenbelow.约翰听到罗斯被提升为ABC公司的销售经理，写信给她表示祝贺，认为该公司有这么一位积极进取、勤奋努力的人负责销售运作真是幸运。并祝她未来取得更大的成就。65CaseStudyWriteacongratulatiAnswerforReferenceDearRose,IwaspleasedtohearthatyouhadbeenpromotedtosalesmanagerofABCCompany.Congratulations!ABCCompanyiscertainlyluckytohavesuchanaggressiveandhardworkingpersoninchargeofitsmarketingoperations.Wishyouevengreatersuccessinthefuture.

Yours,John66AnswerforReference15TasksofLetterofThanks1.Introduction2.Principles3.Layout4.Samples5.Exercises6.Casestudy67TasksofLetterofThanks16Introduction68Introduction17Principlesa)Aletterofthanksshouldbewordedappropriay,formostpeoplecansensethesincerityfromit;b)Thecontentofaletterofthanksshouldbeclear,concise,andavoidbeinglongwinded;c)Thelettershouldbewrittenandmailedtimelyinarespectfulmanner;d)Addressthelettertoaspecificperson,nottoanorganization;e)Aletterofthanksshouldbewritteninanatural,warmandfriendlytone.69Principlesa)AletterofthankLayoutAtthebeginningofaletterofthanks,lthereceiverwhatyouaregratefulfor.Then,projectyourgratitudebydescribingthedetailsoftheoccasion.Aletterofthanksshouldbeclosedwithacoupleofsentences,forexamplesendingbestwishes.70LayoutAtthebeginningofaleSampleofLetterofThanks

–Thanksforcongratulationsonpromotion71SampleofLetterofThanks

SampleofLetterofThanks

–ThanksforcongratulationsonawardDearMs.Ma

Manythanksforyourthoughtfulnotesandnicewordsabouttheawardpresentedtome.Ofcourse,Iamhappywiththeaward.However,Iregardsuchanawardastheachievementofthewholeteamandthepeoplewhocaresaboutme,likeyou.

Itisverykindofyoutosupportmefromtheothersideoftheworld,whichIamsoappreciated.Thankyouagainforyourgoodwishesandmayourpleasantfriendshipcontinuetoexpandinfuture.Iamlookingforwardtomeetingyouandworkingwithyou.

Yourstruly,QiShen72SampleofLetterofThanks

–TSampleofLetterofThanks

–Thanksforofferinginformation73SampleofLetterofThanks

–TSampleofLetterofThanks

–thanksforwarmreception74SampleofLetterofThanks

–tExercises

1.TranslatethefollowingsentencesintoChinese:1)Thisistothankyouforyourcooperationonthismatter.

感谢您在此事上对我的协助。2)I’dliketotakethisopportunitytoexpressmygratitudetoyourhelp.

我想借此机会感谢您对我的帮助。3)Yourkindnessishighlyappreciated.

非常感谢您的好意。75Exercises

1.TranslatethefolExercises

76Exercises

25CaseStudyDirections:Writealetterofthanksaccordingtothefollowingsituation.OnceyouwereillandwerehospitalizedforafewweeksintheChaoyangMedicalCenter,Taiyuan,ShanxiProvince.Duringyourstaytheentirestaffwerekindtoyou.Whenyoucamebackhome,youwrotethemaletterofthanks.

Writeyourletterinnolessthan150words.Donotsignyourownnameattheendoftheletter;useLiMinginstead.Youdonotneedtowritetheaddress.77CaseStudyDirections:WriteaAnswerforReferenceJune12,2014

DearSir/Madam,

I’mwritingtoextendmyheartfeltthankstoallthenursesanddoctorsinyourhospital.

Lastmonth,whileIwasonabusinesstripinTaiyuan,Shanxiprovince,Isufferedfromabadcoldandafever,soIwassenttoWardRom201,ChaoyangMedicalCenter.Duringmystayathospital,nursesondutypatientlytookmytemperature,regularlyexaminedmybody,andoftenfedmealstome.Inaddition,doctorsprescribedmethemosteffectivedrugsandgavethebestmedicaladvice.Thankstotheconstantcarefromthehospitalstaff,Irecoveredquickly.NowthatIhavereturnedhome,theexcellentserviceofyourhospitalstillimpressesme.Ibelievethataspatient,Ihavereceivedthemostprofessionaltreatmentandthemostconsideratecare.

Pleaseallowmetoconveymysinceregreetingstowardthedoctorsandnursesthatcontributealltheirefforts,patienceandenergytotheirpatients.Nothingcanexpressmygratitudeexceptmybestwishestothem.Ifyouhaveanythingthatneedsmyhelp,pleasedon’thesitatetocontactme.

Yourssincerely,78AnswerforReferenceJune12,2TasksofLetterofComplaint1.Introduction2.Principles3.Layout4.Samples5.Exercises6.Casestudy79TasksofLetterofComplaint28Introduction

80Introduction29Principles

81Principles

30Layout82Layout3183328433Exercises

1.TranslatethefollowingsentencesintoChinese:1)Iwouldliketoseeapromptsettlementoftheissue.

希望这件事情可以尽早得到解决。2)Wearefarfromsatisfiedwiththeserviceyouoffer.

我方对你方提供的服务深感不满。3)Yourassistants’foolishactionscouldwellcontributetohurtinggenuinecustomerstoyourstore.

贵店店员的愚蠢行为只会伤害贵店的真诚顾客。85Exercises

1.TranslatethefolExercises

86Exercises

35CaseStudyDirections:

假定你是尹丽音女士。你与“春秋旅行社”签订了一份赴以色列旅游的合同，但你碰到了许多不尽人意、令人烦恼的问题。如：1.航班延误2.酒店太少3.饮食不佳4.导游讲解内容不详细5.减少某些旅游点6.增加购物次数你写信给“春秋旅行社”设诉，他们未按合同办事，要求赔偿。87CaseStudyDirections:36AnswerforReference88AnswerforReference37TasksofLetterofApology1.Introduction2.Principles3.Layout4.Samples5.Exercises6.Casestudy89TasksofLetterofApology38Introduction

90Introduction39Principlesa)Choosewordscarefullyandgetthewordsrighttosatisfycustomers’emotions;b)Showyourunderstandingofyourcustomers’positionandyourattitudereallycounts;c)Writealetterofapologyassoonaspossiblewithdignity;d)Ifitisanoccasionthatevokesregretsordisappointments,projectanaturalwarmthandsincerity;e)Expressyourselfclearlyandbrieflyandkeeptheexpressionshort,directandtothepoint;f)Usegeneraltermstoavoidreinforcingtheunpleasantnessforthemistakes;g)Thetoneofaletterofapologyshouldbeconsiderateandrespectful.91Principlesa)ChoosewordscareLayoutInthebeginning,itisnecessarytoadmitthemistakeyoumadeandmakesincereapologytocustomers.Andthen,thesolutiontosolvetheproblemsshouldbeprovidedtoremedythesituation,suchasreplacementorrefund.Youshouldalsomentionaboutthewishforbeingforgivenasaclosing.92LayoutInthebeginning,itis9342DearMs.Lee,

Wearewritingthislettertoshowourdeepregretnothavingservedyouwellandapologizeformakingyouhaveanunpleasantexperienceatourstore.Weassureyouthatwhathappenedtoyouisnottypicalofourlevelofservice.Anyway,wewillfollowyoursuggestionstotraintheemployeestoimproveourserviceandwewillalwaysbeworkingtogetherforthegoalofservingcustomerswell.Welookforwardtoyourkindforgivenessandwefeelconfidentthatyouwillbesatisfiedwithbothofourgoodsandservicesnexttime.

Yoursinservice,TommySimpsonCustomerServiceDepartment94DearMs.Lee,43Exercises

1.TranslatethefollowingsentencesintoChinese:1)Iwouldsincerelysaysorrytoyou.

我真诚地向您道歉。