剑桥商务英语Unit Business Travel课件

商务英语作者：阮绩智责任编辑：张琛出版日期：2011年12月IDPN:308-2011-58课件章数：12商务英语作者：阮绩智责任编辑：张琛UNIT

5LearningObjectivesMakepreparationsforbusinesstravel;Makeflightandhotelreservations;Dealwithdifferentsituationswhiletraveling;Makeanitinerary.BusinessTravelUNIT5LearningObjectivesMaSpeakingTaskStartingUp

1ListeningTask23ReadingTask

5WritingTaskFollow-upPractice64543216ContentsSpeakingTaskStartingUp1Lis

Beforeabusinesstravel,necessary___________shouldbetakento____________potentialproblems.Usuallya____________isneededfor______________________and_________________accordingtothe_____________.Thetravelerissupposednotonlytodealwithallkindsofunexpectedsituationsduringthetravel,butalsotomeetbusiness__________,toorganizesome____________,andtodobusinessinothercultures,soastomakethevisit___________.

precautionstravelagency

booking/reservingflights

accommodations

itineraryassociatesconferencesminimizeBusinessTravelsuccessfulBeforeabusinesstravel,ne5.1StartingUp

5.1.1

Workinpairsorsmallgroupstoworkoutasmanythingsasyouneedtodoforabusinesstripabroad.Putthethingsinorderofimportanceandgivereasons.Forexample:

Carryimportantpaperslikepassport,planeticketsandletterofinvitationMakesureyoucanconnectelectronicallySetupaphonetoreceivecallsinternationallyLearntheproperetiquette5.1StartingUp5.1.2

Whichofthefollowingdoyoulikeornotlikewhenyoutravelonbusiness?Pleasestateyourreasons.

beingawayfromhomeorfamilymakingflightandhotelreservationspackingsuitcasesflyingqueuingatcheck-inhavingjetlagmeetingnewpeopleeatingnewfoodvisitingnewplacesspeakingaforeignlanguageaddingmoreasyouimagine

5.1.2Whichofthefollowing5.1.3

Discussthefollowingquestionsinpairsorsmallgroups.1)Whatarethedifferencesbetweentravellingforpleasureandtravellingonbusiness?2)Whyarebusinesstripsnecessary?3)Whatkindofbusinesstripsdoyoutake?4)Wouldyouratherhaveajobthatrequiresyoutotraveloronethatdoesnot?5)Doyouknowhowtomakeflightandhotelreservations?Tellusaboutit?6)Shouldcompaniescoveralloftheiremployees’expenseswhileonabusinesstrip?Whyorwhynot?

5.1.3Discussthefollowingq4.Doyouhappentoknowanyregulationsfortakingaplane?Tickthestatementsyouthinkaretrue.

()1)Passengerscanonlyhand-carryasmallbagaboardtheplane.()2)Childrenunder5needn'tbuyaticket.()3)Peoplewhohaven'tgotanIDcardcannotboardtheplane.()4)Passengersmustn'tcarrydangerousarticlessuchascompressedgases,weapons,explosives,corrosives,orinflammablesontotheplane.()5)Passengerscansmokeduringtheflight.()6)Passengersmustn'tusemobiletelephonesonflightsbecausetheywillinterferewiththeplane'selectronicequipment.()7)Passengersmustcheckin30minutesbeforedepartureoninternationalflights.()8)Passengersmustfastentheirseatbeltsduringtake-offorlanding.()9)Theairlineneedn'tacceptresponsibilityfordelaysduetobadweather.()10)Passengerscantransfertheirticketstootherswithoutgoingtothebookingoffice.

TFT

T

FTFT

TFDoyouhappentoknowanyregulationsfortakingaplane?Tickthestatementsyouthinkaretrue.4.DoyouhappentoknowanyrIMPORTANTDOCUMENTS:

Carryproofofyourcitizenship(passport,driver'slicenseorbirthcertificate).Itisimportantthatoneofthesedocumentscontainsyourrecentphotograph.Youmaybeaskedtoproduceaphotoidentification,particularlyifyouareusingelectronicticket.Aletter/contractofinvitationtodobusinessinUnitedStates/Canadaisalsoadocumentthatyoumustcarrywithyouatalltimes.MakesureyouhavetheappropriatemedicalandtravelinsurancethatextendsintotheUnitedStates/Canadaorothercountrythatyouwillbetravelingto.Thiscoverageshouldbeginonthedayyouleaveandincludethedatethatyouwillreturn.Carrytheseimportantpapers(passport/birthcertificate,driver'slicense,airlinetickets,insurance/medicalcards,letter/contractofinvitationandcurrency).**leaveoriginalcopiesoftravelinsuranceathomewitharelative/friend.

WHATTOPREPAREBEFOREABUSINESSTRIPIMPORTANTDOCUMENTS:WHATTOP

BAGGAGE:Allbaggage,includingcarry-onbaggage,shouldbetaggedproperlywithyourfullname,addressandphonenumber.Youmaychoosetolockeachpieceofluggage.Remembertoputyourkeysinasafeplace(otherthaninyoursuitcase-extrakeycanbegiventoyourtravelingpartnerorkeptseparatefromtheotherkey).Justincaseyourluggageismisplacedorlost,Iadviseyoutoincludebasictoiletries(make-up,toothpaste&brushetc.),bathingsuit,underwear&nightattireinyourcarry-onluggage.

WHATTOPREPAREBEFOREABUSINESSTRIPWHATTOPREPAREBEFOREABUSIN

Itisrecommendedthatyouconfirmyourflighttimewiththeairportpriortoarriving(incasethereisadelay).Arriveattheairportatleastonehourbeforedeparture--someairlinesrequiretwohourpre-checkin.Itisbesttocheckwithyourcarrierorbookingagent.Checkyourluggageandthenrelaxandwaitforyourdeparturetime.Whileyouwait,agoodbookormagazinemighthelptopassthetime.

CHECKINATTHEAIRPORT

ItisrecommendedthatyoucIfyouhaveitemstodeclare(camera,marketingitems,computeretc.)fillouttheappropriatedocumentationbeforeyouleavethecountry.Pre-clearanceformsareavailableuponrequestatairportorfromyourtravelagent.Filloutformsandsubmitbeforeyouboardyourflight.PRE-CLEARANCEFORMS:PRE-CLEARANCEFORMS:

Ifyouareattendingaconference/seminarortradeshow,itisveryimportantthatyouarepreparedfullytomarketyouandyourproducts/services.Bepreparedtoworkandlearn!

Predeterminewhichseminarsyouwouldliketoattend.Checktheirschedulesandbethereontime.

Businesscards,brochuresandsamplesofyourproductsandservicesareallveryimportant.Makesureyouhaveenoughofyourmarketingtoolswithyouorshipmaterialswellinadvanceofevent.Justtomakesureallhassafelyarrived,Isuggestthatyouconfirmthedeliveryofyourproductsbeforeyouleavehome.MARKETINGTOOLS

Ifyouareattendingaco

Dressappropriatelyforbusiness.Itisveryimportantthatyouwearcomfortableshoes.Checkweatherconditionsinadvancetodeterminetypeofwardrobetoinclude.

Firstimpressionsareveryimportant.Eachpersonwillbeambassadorsfortheirrespectivecommunityandbusiness,thereforeitisimportantthatindividualsconductthemselvesappropriatelyatalltimes.Remember,youcannottakebackyourfirstimpression.

BUSINESSATTIRE

DressappropriatelyforbusInthispartyouwilllistentothreepassagesaboutjobinterviews.Trytofinishtheexerciseswhilelistening.

Areyouready?5.2ListeningTask

5.2ListeningTask5.2.1

Listentothepassageandtrytowritedowneachtipfortravelingabroad.Thefirsttiphasbeendoneforyouasanexample.

TipsforTravellingAbroad1)Haveasigned,validpassportandvisas.2)______________________________________________________3)_______________________________________________________4)_______________________________________________________5)_______________________________________________________6)_______________________________________________________7)________________________________________________________8)_______________________________________________________9)________________________________________________________10)_______________________________________________________RegistersothedepartmentconcernedcanbetterassistyouinanemergencyFamiliarizeyourselfwiththelocallawsandcustomsofthecountriestowhichyouaretraveling.Make2photocopiesofyourpassportidentificationpage.LeaveacopyofyouritinerarywithyourfamilyorfriendsathomeNotifybyphoneorregisterinpersonwithyourembassyorconsulateuponyourarrival.Don’tleaveluggageunattendedinpublicareas.Don’tacceptpackagesfromstrangers.Don’tbeatarget!Dealonlywithauthorizedagentswhenyouexchangemoneyorpurchaseartorantiques.Ifyougetintotrouble,contacttheembassiesandconsulatesabroad.5.2.1ListentothepassageaInhavingtotravelto____________becauseofabusinessconference,ameetingor________,therearethingsthatyouhavetobe_______asidefromjust_______yourclothesandthingsand___________totheairport.Thefirstthingyoushouldknowisthe_________________.Youcanopttopurchase____________________whichtendstobe______________amongthethree___________intheairplane.Butifyoureallywant_____________intheairplanewhichhasmore_______________suitableforyoutostillworkwithyour__________whileontheplane,youcanopttotravelin________________.Thiscostsmorethan____________andalittlelessthan__________.Beforebookingareservationin_________________,itisadvisabletotakenoteof_______ofyourbusinessmeetingor___________soyoucanbookareservationin______________

neartheplace.Itisalsoadvisableto___________thatwilltakeyoutoyour_________atleastadayor____________priortoyourmeetingorconferenceto_________________firstinyourhotelroomand_______________thatyouwilldointhatevent.adistantlocationaneventmindfulofpackingdrivingyourselfthecostofthetravelaneconomyorcoachplanetickettheleastexpensivecoachgroupaseatorplacelegroomandamenitieslaptopcomputerthebusinessclassorcoachtheeconomycoachthefirstclassahoteloranairlinethevenueconferenceahotelandairportbookaflightdestinationacoupleofhoursgiveyourselftimetorestrethinkallthethings5.2.2Listentothepassageandfilltheblankswiththemissinginformation.Inhavingtotravelto_______

Destination:Title:Mr./Miss/MrsFirstName:PassportNumber:□□□□□□□□□□DateofDeparture:Flexible

□Fixed□//SeatType:Window□Aisle□Nopreference□

Area:Smoker□

Nonsmoker□

TicketType:Firstclass□Businessclass□Economyclass

□Excursionfares

□

Visa:Yes□Validity:_________monthsNo□

MeansofPayment:Cash□Check□CreditCard□

SpecialRequirement:5.2.3Listentotheconversationandcompletetheformbelow.

theStatesSarahG0456780√√√√three√ordervegetarianmealsfortheflight√Destination:Title:Mr./MiInthispartyouaregoingtoreadtwodialoguesandthenyouwillbeaskedtoanswersomequestionsaboutwhatyouhaveread.Pleasereadlouder!SpeakingTaskInthispartyouaregoingto5.3SpeakingTask5.3.2Conversation2Mrs.SarahSmithisonherbusinesstripabroadandsheisnowcheckinginattheairport.1)WhatseatdidSarahaskfor?

Answer:

Sheaskedforanaisleseat.2)DidSarahgetanaisleseat?

Answer:

No,shedidn’t,becausealltheaisleseatshadgone.3)WhydidSarahneedtopay$300?

Answer:

2piecesofcheck-inluggagewere15kilogramsoverthepermittedweightlimit.

4)WhenandwheredidSarahboard?

Answer:

EleventhirtyatGate14.5)WhatshouldSarahdowiththekitchenknifeinherbag?

Answer:

Sheshouldsignforitandcollectitatherdestination.

6)Whatdoyouneedtotakeintoconsiderationwhenpackingyourluggage?Answer:

(Open)5.3SpeakingTask5.3.2Convers1)WhatroomdidSarahprefer?2)WhatbusinessfacilitiesdidSarahaskfor?3)HowwouldSarahpay?4)WhatwereSarah’srequirementsfortheconferenceroom?5)WhatotherservicedidSarahaskthehoteltoprovide?

6)Whatfunctionsdoyouthinkhotelshaveinyourbusinessvisit?

5.3.2Conversation3Mrs.SarahSmithhasarrivedinthehotelinLosAngeleswhereshewillhaveabusinessconferencewithherbusinessassociatesthenextday.Shepreferredadoublebed,preferablyaqueensizebed.Sheaskedforacomputersocket,Internetconnection,anin-roomfaxlineandvoicemailservice.

ByherVisacreditcard.

Toserverefreshmentsfortheconference.(Open)Aroomthatcanaccommodatefortypeoplecomfortablyandequippedwithatelevisionsetandavideorecorder.

1)WhatroomdidSarahprefer?ReadingTaskInthispartyouaregoingtoreadapassageandthenyouwillbeaskedtoanswersomequestionsaboutwhatyouhaveread.ReadingTaskInthispartyoua5.4ReadingTaskPre-readingquestionsforpairwork1)Whatchangeshastheadvancementoftechnologybroughttobusinesstravel?2)Howcanthosechangeshelpuswhenweareonabusinesstrip?3)Whatwouldwemissiftechnologycouldenableustodocompletelywithouttravelinginperson?4)Doyouthinkitispossibletodoawaywithbusinesstravelingbasedonthetechnologicaldevelopment?5)Ifyouthinkitispossible,whatothernewinventionsmightbeneededtoachievethatgoal?5.4ReadingTaskPre-readingquAnswerthefollowingquestions:

1)Whatwouldhappentobusinesstravelwiththeadvancementsintechnology?Answer:

Businesstravelwillcertainlybecurtailedandbusinessmen/womenwillprefertostayattheirworkplaceormaybehome,insteadofembarkingonagruelingtravelschedule.2)Whenisbusinesstravelindispensableandwhy?Answer:

Businesstravelisrequiredatcertaintimeswhenthemodeofinteractionismorediscussionthanmereinformationexchangeandpresentationbecausehumantouchisirreplaceable.

3)Howisbusinesstravelingdifferentfromavideoconference?Answer:

Businesstravelingenablesface-to-face,first-handcommunicationandinteraction,whichensuresbetterbusinessandthusmeansmorebusinesstraveltofirmlybindbusinessrelationships;videoconferencesaremoreconvenientandeasy,buttheylackthehumantouch,thusbeingcold,impersonalandineffectiveincontrast.4)Whywillthebusinesstravelmarketnotdiminishbutgrowonthecontrary?Answer:

BecausetheMICE(meetings,incentives,conventionsandexhibitions)marketarealsogrowinggloballyandcompanieslookattravelasapowerfulincentivetoolforemployees.5)Whencanbusinesstravelbeavoidedandhow?Answer:(Open)AnswerthefollowingquestionsWritingTaskInthispartyouaregoingtolearnhowtowriteanitinerary.WritingTaskInthispartyoua5.5WritingTask

Whenadelegationorapersonpaysavisit,anitinerary/programisusuallytobemade,Suchanitinerarygenerallyincludes:

title,time,placeandcontentofactivity.

Itinerary5.5WritingTaskItinerar

Thetitleusuallyincludesthenameofthevisitororthenameofthedelegation,thedurationofvisittheplaceofvisit,e.g.

ITINERARYFORCBSTRADINGMISSIONMay12-20Hangzhou–Shanghai–BeijingTitleTitle

Thispartincludesthedatespecifictimeoftheactivitye.g.(1)July13,Tuesday(2)MONDAYFEB2(ChineseSpringFestival)(3)4:30p.m.(localtime)——ArriveGatwickAirport(4)Leaveforairport——10:00a.m.Time

Time

Theplaceneednotbetoospecific.Itusuallyincludesthenameofthecityandthehotel,e.g.May20—25Shangri-LaHotel——HangzhouPlacePlaceThecontentsofactivitiesarefilledinasarranged.Ingeneral,phrasesratherthancompletesentencesareused.1)VisitABCCompanyStayingovernightinShanghai2)Usenounphrasestoexpressthenatureofactivity,e.g.DinnerhostedbyMrWang,ManagingDirector,atBeijingRoastDuckRestaurant3)Usepastparticiplephrasestoexpressthepassive,e.g.MetattheairportbyMrWu,PresidentofCBBShownaroundtheFactorybyMrSmith,ProductionManager4)Leaveoutsuchwordslike“the”and“a”.

ContentsofActivitiesUseverborpresentparticiplephrasestoexpressanaction,e.g.

Thecontentsofactivitiesare

Youworkinaninternationaltradecompany.YourcompanyhasinvitedanAmericancompanytovisitChinaanddiscussaboutbusinesscooperation.TheAmericandelegationwillstayinyourcityforfourdays,startingfromMay5toMay8.Youmakeanitineraryforthedelegationandthendiscussyourplanwithyourpartner.

WritingPractice

Youworkinaninterna5.8Follow-upPractice

Yes,let’sdoit!Wewillpracticewhatwehavelearntinthisunit.5.8Follow-upPracticeYes,le1)A:WhatcanIdoforyou,sir?B:___________________________________________________________2)A:Certainly.Whenareyougoingtoleave?B:___________________________________________________________3)A:___________________________________________________________B:I’llbevisitingsix,ormorecitiesintheregion.4)A:___________________________________________________________B:Justaminute,please.I’llseeifthereareticketsavailable.5)A:Howlongwillyoubetravelingfor?B:___________________________________________________________6)A:Haveyougotanycheck-inluggage?B:___________________________________________________________7)A:

B:I’msorry,allthewindowseatshavegone.Whataboutanaisleseat?8)A:___________________________________________________________B:Trythemoneyexchange.It’sjustbehindyou.9)A:___________________________________________________________B:Certainly.Couldyoushowmeyourreservationslip?10)A:___________________________________________________________B:Ofcourse,madam.Wewillgettheconferenceroomreadytomorrow.5.8.1

Writedownwhatyouwouldsaytoeachofthefollowingquestionsoranswersandthenpracticethedialogueswithyourpartner.

1)A:WhatcanIdoforyou,sAppropriatequestions1.______________________________________2.______________________________________3.______________________________________4.______________________________________5.______________________________________6.______________________________________7.______________________________________8.______________________________________

Inappropriatequestions

1.____________________________________2.____________________________________3.____________________________________4.____________________________________5.____________________________________6.____________________________________7.____________________________________8._____________________________________5.8.2Veryprobablyyouwillhavetodealwithforeignvisitorstoyourcompanyoccasionally,ifnotonaregularbasis.Writeeightquestionswhichwouldtypicallybeaskedatafirstmeetingandeightquestionswhichwouldbeinappropriateforusewithstrangers,andthendiscusswithyourpartner

Appropriatequestions5.8.2Ver-Topic1

Howtoprepareforinternationalbusinesstravel?Hints:ObtainyourpassportandvisasPackyoursuitcasewiththeessentialsMakeflightandhotelreservationsUnderstandthelanguagespokeninthehostcountryUnderstandthecurrencyandexchangerateinthehostcountryMakesurethatyouhaveallcontactinformationyouneed5.8.3OralPresentationGiveashortpresentationononeofthefollowingtopicsforatleast4minutes.Besuretomakeyourideasclearandlogicalwithsufficientdetails.

Topic2

DescribeyourfirstbusinesstripHints:Whenandwheredidyougoonthisbusinesstrip?Whatdidyoudobeforethetrip?Whatdidyoudoonthistrip?Wasthetripsuccessful?Whyorwhynot?-Topic1Howtopreparefori5.8.4PutthefollowingChineseinthebracketsintoEnglish.

1)A：Goodmorning.BookingOfficeofChinaInternationalAirlines.CanIhelpyou?B:_______________________________________________________________(我想订一张本周六从杭州飞往墨尔本的回程不定期的双程票。)A:Justamoment,please.TheFlight208leavesat7:30onSaturday,May20.Isitallrightwithyou?B:________________________________________________________________(208航班太早，我恐怕赶不上。下午2点30分的406航班怎么样？)A:Letmeseeifthereareseatsavailable.Yea,sir.Therearestillsomeseatsavailable.Howdoyouwanttofly,coachorfirstclass?B:________________________________________________________________(我订一张回程不定期的双程商务舱机票。)2)I’mgoingtoFrankfurttoattendFrankfurtTradeFairnextMonday.___________听说贵宾馆所有房间交易会期间就都订满了，但不知现在是否有取消的房间。如果有的话，我想订一间单人房。)I’dliketobookanopenreturnticketfromHangzhoutoMelbourneforthisSaturday.TheFlight208istooearlyforme.I’mafraidIcan’tmakeit.HowaboutFlight210,leavingat14:30?

I’dlikeanopenreturnbusinessclassticket.

Iwastoldthatalltheroomsinyourhotelhadbeenbookeduplastweek.Iwonderwhetheranyreservationshavebeencancellednow.Ifavailable,I’dliketobookasingleroom.5.8.4PutthefollowingChines3)I’dliketoreserveadoubleroomfrom5thMayto10th.___________________________(我喜欢大号床，如果可能的话。随便问一下，房间是否有电脑插座和互联网连接？)4)Hello,mynameisJohnSmith.______________________________________________(我的秘书10天前以我的名字向你们预订过。她传真发给你们旅馆，订一个两间一套的房间，用三个晚上。)5)Wewouldliketobook_____________________________________________________(一个能够容纳八九十人的会议室，要有声音设备、投影板或屏幕，还应备有电视机和录像机。)6)CanIchangesomemoneyinthehotel?_______________________________________(我想把一些美元兑换成当地货币。今天的兑换率是多少?)I’dpreferaqueensizebed,ifthat’spossible.Bytheway,doesmyroomhaveacomputersocketandInternetconnection?Mysecretarymadeareservationtendaysagoinmyname.Shesentafaxtoyourhoteltoreserveasuitoftworoomsforthreenights.I’dliketochangesomeUSdollarsintolocalcurrency.What’stheexchangeratetoday?aconferenceroomthatcanaccommodate80to90people,withsoundequipment,overhandboardsorscreenanditshouldbealsoequippedwithatelevisionsetandavideorecorder.3)I’dliketoreserveadoubl商务英语作者：阮绩智责任编辑：张琛出版日期：2011年12月IDPN:308-2011-58课件章数：12商务英语作者：阮绩智责任编辑：张琛UNIT

5LearningObjectivesMakepreparationsforbusinesstravel;Makeflightandhotelreservations;Dealwithdifferentsituationswhiletraveling;Makeanitinerary.BusinessTravelUNIT5LearningObjectivesMaSpeakingTaskStartingUp

1ListeningTask23ReadingTask

5WritingTaskFollow-upPractice64543216ContentsSpeakingTaskStartingUp1Lis

Beforeabusinesstravel,necessary___________shouldbetakento____________potentialproblems.Usuallya____________isneededfor______________________and_________________accordingtothe_____________.Thetravelerissupposednotonlytodealwithallkindsofunexpectedsituationsduringthetravel,butalsotomeetbusiness__________,toorganizesome____________,andtodobusinessinothercultures,soastomakethevisit___________.

precautionstravelagency

booking/reservingflights

accommodations

itineraryassociatesconferencesminimizeBusinessTravelsuccessfulBeforeabusinesstravel,ne5.1StartingUp

5.1.1

Workinpairsorsmallgroupstoworkoutasmanythingsasyouneedtodoforabusinesstripabroad.Putthethingsinorderofimportanceandgivereasons.Forexample:

Carryimportantpaperslikepassport,planeticketsandletterofinvitationMakesureyoucanconnectelectronicallySetupaphonetoreceivecallsinternationallyLearntheproperetiquette5.1StartingUp5.1.2

Whichofthefollowingdoyoulikeornotlikewhenyoutravelonbusiness?Pleasestateyourreasons.

beingawayfromhomeorfamilymakingflightandhotelreservationspackingsuitcasesflyingqueuingatcheck-inhavingjetlagmeetingnewpeopleeatingnewfoodvisitingnewplacesspeakingaforeignlanguageaddingmoreasyouimagine

5.1.2Whichofthefollowing5.1.3

Discussthefollowingquestionsinpairsorsmallgroups.1)Whatarethedifferencesbetweentravellingforpleasureandtravellingonbusiness?2)Whyarebusinesstripsnecessary?3)Whatkindofbusinesstripsdoyoutake?4)Wouldyouratherhaveajobthatrequiresyoutotraveloronethatdoesnot?5)Doyouknowhowtomakeflightandhotelreservations?Tellusaboutit?6)Shouldcompaniescoveralloftheiremployees’expenseswhileonabusinesstrip?Whyorwhynot?

5.1.3Discussthefollowingq4.Doyouhappentoknowanyregulationsfortakingaplane?Tickthestatementsyouthinkaretrue.

()1)Passengerscanonlyhand-carryasmallbagaboardtheplane.()2)Childrenunder5needn'tbuyaticket.()3)Peoplewhohaven'tgotanIDcardcannotboardtheplane.()4)Passengersmustn'tcarrydangerousarticlessuchascompressedgases,weapons,explosives,corrosi