【商务英语写作】道歉信与祝贺信课件

BUSINESSWRITING

商务英语写作11/6/20221BUSINESSWRITING

商务英语写作11/1/20Chapter11

LettersofApologyandCongratulation

道歉信与祝贺信11/6/20222Chapter11

LettersofApolApologySometimeseventsdonotrunasplanned,anditisyourfault.Lookingback,yourconductisregrettable,orsomecircumstancehaspreventedyoufromdoingyourbest.Insuchcases,apologiesarenecessary

foryourownpeaceofmindandforgoodfuturerelationshipwithanoffendedperson.11/6/20223ApologySometimeseventsdonotHowever,peoplewhohavemademistakestendtocondemnthemselvestooseverelyordescribetheerrortoovividly,whichmayreinforceirritationoftheotherside.Thatreinforcementwouldworkagainstthepurposeofapology.Thewritershouldapologizedirectlyandusegeneraltermstoavoidreinforcingtheunpleasantnessofthemistakes.Empathyisthekeytoanappropriateapology.Peoplewhohavetherightattitudehavethebestchanceoffindingtherightwords.11/6/20224However,peoplewhohavemadeLetterofapologyAnunsolicited(自愿的，主动的)letterofapologyremovesabarrierorevenpreservesabusinessrelationship.Whenyouhavetoapologize,youmustbesincere,direct,andbrief.

11/6/20225LetterofapologyAnunsoliciteGuidelinesBeginwiththeapologyandrevealthepurposeoftheletter.Presentthespecificcircumstanceforwhichyouapologize.Anddiscussmethodstoredressthesituation,ifneeded.Closewithapositivelooktofuturebusinessorpersonalrelationship.11/6/20226GuidelinesBeginwiththeapoloUsefulExpressionsImustapologizetoyoufor…Iamverysorrythat..IamafraidwhatIhavedonehascausedmuchinconveniencetoyou.IsincerelyhopeyouunderstandthatIoffendedyouquiteunintentionally.IbelieveyoucanunderstandthatIhavenotintendedtohurtyou.Ioweyouanapology.11/6/20227UsefulExpressionsImustapoloUsefulExpressionsIamtoblameforthisunpleasantthing.Pleasepardon/excuse/forgiveme.Isincerelyhopethatyouwillkindlyacceptmyapologies.Ihopeyouwillkindlyforgivemylapseofattention.Iamsosorrytohaveputyouto/intosomuchtrouble.11/6/20228UsefulExpressionsIamtoblamSampleversionDearDavid:Pleaseexcusemefornot

having

answeredyourletterdated7,Decembersooner.Whenyourletterarrived,IwasjustinHongKong.Asmyfamilycouldnotforwardittomeduringmyabsence,ithasbeen,therefore,lyingonmydeskuntilthemomentwhenItookitup.11/6/20229SampleversionDearDavid:11NowthefirstthingIhavetodoistowritetoyouthesefewlinestoexpressmydeepregret.

Ienjoyedmanypleasantsightsduringmytrip.IshallbepleasedtogiveyouanaccountofthemwhenIseeyounext.

Sincerelyyours,

11/6/202210NowthefirstthingIhaveTranslationPractice亲爱的戴维：

请原谅我收到您12月7日的来信后迟迟未复。您的来信到来时，我正巧在香港，家人无法及时转递。你的信一直放在我写字台上，直到我回到才看见，拖至今天才回信，深表歉意。

这次出去旅行饱览了许多美丽景色，下次见到您时，将告诉您一切。

11/6/202211TranslationPractice亲爱的戴维：

请CongratulationSendinglettersofcongratulationprovidesaverygoodwayforbusinessmentobuildgoodwill,fortheyarealwayspositive.Howdelightedyouwouldbeifyoureceivedaletterofcongratulation!Therearemanysituationscallingforcongratulations,suchaselection,promotionorothersignificantachievements.Therefore,thelettersofcongratulationareinorder(合乎时尚).

11/6/202212CongratulationSendinglettersGuidelinesTheguidelinesforsuchlettersareverysimple.Beginwiththereasonforwriting.Youshouldpresentthecongratulationsatthefirstpartoftheletter.Tellhowyoulearnaboutthegoodnewsandmakethereaderfeelcertainthathe/shedeservesthepraise.Endtheletterbyusinganencouragingandconversationaltone.11/6/202213GuidelinesTheguidelinesforLettersofcongratulationareusuallybrief

prompt.Besuretosendtheletterwithinafewdaysaftertheevent;otherwise,allyoureffortswillbefruitless.11/6/202214LettersofcongratulationareLetterAApologizingforBadManners

DearMr.Peter:

Inordernottohaveanymisunderstandingbetweenus,pleaseacceptmyapologyforthemannerinwhichoursecurityofficerspoketoyouthismorning.

Oursecurityofficershadbeeninstructedtokeepcertainparkingspacesopenforcompanyofficers,buttheyshouldhave11/6/202215LetterAApologizingforBad

rememberedtheirobligationtobecourteousandhelpful.Thechiefofsecurityhasalreadydisciplinedtheofficer,askinghimtoattendthehumanrelationsseminars.

Whenyoucallatourofficesagain,youcanexpectefficiencyandcourtesy,whichhavebeenourgoalsforthepast12years.

Sincerely,11/6/202216rememberedtheirobligatioLetterBCongratulationsonPromotion

DearMr.Stewart:

Pleaseacceptmywarmestcongratulationsonyourpromotiontogeneralmanager!

Wehavejustlearnedthatyouhavebeenappointedtothisposition.Itcameasnosurprisetousinviewofyourunusualabilities.Youdeservethepositionafteryearsofserviceinthecompany.YourexperienceinthisfieldwillsurelybringinmoreprofitsforXYZ

Company.Wearesendingyouourbestwishesforthefuture.11/6/202217LetterBCongratulationson

Through3yearsofworkingwithyou,manyofusknowclearlyhowmuchyouhavecontributedtobuildingtherelationshipbetweenourtwocorporations.Youalsohavecometoknowuswellduringthepast3years,andwearereadytoofferyouthesameserviceinthedaysahead.

Welookforwardtothecontinuinggrowthofyourcompanyunderyourenlightenedleadership.

Sincerelyyours,11/6/202218Through3yearsofworkingOpeningandcongratulationIwasdelightedtohearthat…Iwasverypleasedtolearnthat…It’sapleasuretohearthat…Iwouldliketoextend/sendmywarmest/sincere/heartfeltcongratulationstoyou.Mycolleaguesjoinmeinsendingyouourwarmestcongratulations.Pleaseacceptourheartfeltcongratulationsonyour…11/6/202219OpeningandcongratulationIwaCommentsontheaccomplishmentorachievementWebelievethatyouradvancementproperlyreflectsthequalityanddiligencethathascharacterizedyourworkineveryarea.您在工作中的各个方面都能发挥卓越才能并尽最大努力，今日的升迁是必然的结果。Iknowthatyourenthusiasmandexperienceinyourworkaretheveryqualitiesthatareneededforthisimportantposition.我知道，以您的工作热情和丰富经验，担当这一重要职位是恰当的。11/6/202220CommentsontheaccomplishmentCloseIwishyoueverysuccessinyourfuturecareer.Bestwishesforyourcontinuedsuccess.Welookforwardtoanevencloserassociationinthefuture.11/6/202221CloseIwishyoueverysuccessTranslatethefollowingcongratulatoryletterintoChinese热烈祝贺贵公司北京办事处成立。贵公司在中国的发展令人瞩目，良好的前景也让人很受鼓舞。我们万科国际集团所有员工祝贵公司在这一市场的业务蒸蒸日上，顺利成功。11/6/202222TranslatethefollowingcongraSamplepage1PleaseacceptourwarmestcongratulationsontheopeningofyourBeijingOffice.11/6/202223Samplepage1PleaseacceptourSamplepage2TheexpansionofyourbusinessinChinaisveryimpressiveandyourbrightprospectisalsoencouraging.11/6/202224Samplepage2TheexpansionofSamplepage3WeatWankeInternationalGroupwishyoueverysuccessinyourincreasedinvolvementinthismarket.11/6/202225Samplepage3WeatWankeInterQuestionsforComprehension1.

Whatarethebasicprinciplesofwritinglettersofapologyandcongratulation?2.

Dothetwolettersusethedirectorder?Why?3.

Howabouttheendoftheletters?Doyouthinkthattheybothexpressgoodwill?4.

Whatinformationcanyoulearnaboutfromeachletter?5.

What’sthepurposeofeachletter?6.

Howdothewritersconveytheinformation?7.

Doyouthinkitisgoodforalettertobeginandendwithapologywhenitspurposeistoapologize?8.

Shouldawriterusestrongadjectivestodescribeonceagainthemistakeforwhichanapologyispresented?9.

Whatbenefitsareobtainedfromwritingcongratulatoryletters?10.

Listtheguidingprinciplesrecommendedforlettersofapologyandcongratulation.11/6/202226QuestionsforComprehension1.ApologyforDelay

inSendingCatalogueandPrice-list

DearMr.Zhang:Thankyouforyourrequestforourcatalogueandpricelist.1

WearesorrywecannotsendyouimmediatelythecatalogueandpricelistyouaskedforinyourletterofMay5th.2Wewillsendyouassoonaspossible.3

Weaskforyourunderstandingandofferyouourassuranceofbetterserviceinthefuture.4

Yoursfaithfully,Contrast

Poor

1.感谢收到对方信函。2.为不能马上满足对方要求道歉。3.告知解决办法。4.希望对方理解，并表示愿意提供更好服务的愿望。11/6/202227ApologyforDelay

inSending

DearMr.Zhang:IamsorryfornotbeingabletosendyouimmediatelyourcatalogueandpricelistyouaskedforinyourletterdatedMay5th.1Weappreciateyourinterestinourproducts,butthepresentcataloguedoesnotincludesomenewitemswehaverecentlydeveloped.Besides,theincreasinglyrisingcostinlaborhaspushedthecostofourproductshigher;therefore,ourpriceswillhavetobeadjustedaccordingly.Nowweareintheprocessofmakingnewcatalogueandpricelisttoportraitallthesechanges.2WewillsendImproved

1.为不能马上满足对方要求道歉。2.说明不能满足对方要求的原因。11/6/202228DearMr.Zhang:Improved1.themtoyouaftertheyarereadyintendays.Meantime,wewouldbegladtoofferinformationthatyouneedforparticularproducts.Justsendyourrequestbye-mail.3Wearelookingforwardtotheopportunityofprovidingourproductstoyou.4Yourssincerely，AdamEvens3.告知如何解决，及其眼下的补救办法。4.进行促销。11/6/202229themtoyouaftertheyare这是封因不能及时给对方寄产品目录和价格表致歉的信。第一封写得不是很成功。采用的是间接法写作方式，开头表达不明确，可能令对方产生误解，对方会以为寄信人能够马上满足他们的要求:寄送目录与价格表。第二段对因无法立即寄送对方要求的目录和价格表表示歉意，并说明会尽快按照要求寄送。然后请求谅解。整封信看起来比较空洞，既没有交代无法满足对方要求的原因，也没有站在对方的角度，替对方找到解决问题的办法。第二封信弥补了第一封信的所有不足。一开始就致歉，直截了当，然后讲明不能满足对方要求的具体原因，并提出补救办法。最后，面向未来，期望能做成交易，有效地完成了沟通任务。11/6/202230这是封因不能及时给对方寄产品目录和价格表致歉的信。第一封写2.CongratulationsonWinningaPrize

DearKate:IhaveheardthatyouwintheSpeechContest.1Iwouldliketosaycongratulationsonyourrecenthonor.2Thisprizeshouldbegiventoyou.3

Keepupthegoodwork.4

Sincerely,PaulPoor

1.提及有关对方最近的好消息。2.向对方表示祝贺。3.说明祝贺的理由。4.鼓励对方。11/6/2022312.CongratulationsonWinning

DearKate,CongratulationsonyouwinningthesecondplaceintheMapleUniversityStudentsEnglishSpeechContest2011.1Towinanawardinahigh-levelEnglishspeechcontestwaswhatyouhaddreamedforsinceyoucametocollege.Forthis,youhavebeenworkinghardinimprovingyourEnglishandpresentationskill，andyoutookeveryopportunitytopractice.Youreffortsandpersistencewererewarded.2IheardthatbothImproved1.表示祝贺,并指明祝贺的具体事由。2.细述对方为此做出的努力。11/6/202232DearKate,Improved1.表示祝贺,

theaudienceandjudgeswerefavorablyimpressedbyyourpresentation.3Youdeservethehonor.4Ishareyourhappinessandwishyoumoresuccessinthefuture.5Sincerely，Paul

theaudienceandjudgeswerefavorablyimpressedbyyourpresentation.3Youdeservethehonor.4Ishareyourhappinessandwishyoumoresuccessinthefuture.5Sincerely，Paul5.表示为对方感到高兴，并致以良好的祝愿。4.说明祝贺理由。3.提及对方现场表现。11/6/202233theaudienceandjudgeswe这是封对对方取得英语讲演赛第二名表示祝贺的信函。第一封开始似乎写明了祝贺的原因：演讲比赛获胜，而且也致以了祝愿，表面看来是符合要求的。但是仔细观察会发现，这种祝贺有些敷衍了事的味道，信息不具体,语气不够真诚。第二封则完全不同，信息完整，具体，看出作者对对方十分了解,并十分关注,读者会感受到对方的祝贺是发自内心,十分真切。

11/6/202234这是封对对方取得英语讲演赛第二名表示祝贺的信函。第一封开始似UsefulSentencePatterns1.

besorry...Wearesorrywecannotsendyouimmediatelythecatalogueandpricelistyouaskedfor.十分抱歉我们不能及时寄出您所要求的目录和价格表。Iamverysorryforgivingyousomuchtrouble.对不起，给您添了很多麻烦。11/6/202235UsefulSentencePatterns1.be2.

Pleaseacceptmyapologyfor...Pleaseacceptourapologyforanyinconveniencethismatterhascausedyou.造成诸多不便，在此致歉。Pleaseacceptmyapologyforthemannerinwhichoursecurityofficerspoketoyouthismorning.由于我们的保安今天早上跟您说话的方式不当，我们在此向您致歉。11/6/2022362.Pleaseacceptmyapologyfo3.

Ioweyouanapologyfor...Ioweyouanapologyfordiscrepanciesbetweentheshippingcontractsandtheactualshipment.我就实际装运与合同不符一事向您道歉。Ioweyouanapologyforanyinconveniencethisclericalerrorhascausedandwilldoourbesttoseethatsucherrorsdonotrecur.此次业务上失误，为贵方带来不便，深感抱歉。今后我们必定尽力，使这类错误不再发生。11/6/2022373.Ioweyouanapologyfor...4.

Iveryregretthat...IveryregretthatyourletterofMay9wasmisplaced.Ifeelveryembarrassedaboutthisoversight.5月9日的来信因误放别处，造成疏忽，深感内疚。Weregretthatwecannotagreetoyourrequestforareplacementpair.本公司非常抱歉未能接受更换要求。11/6/2022384.Iveryregretthat...11/1/5.

Ioffermysincereapologiesfor...Weofferoursincereapologiesforthedelay.Shouldyouhaveanyfurtherproblems,pleasedonothesitatetocontactusimmediately.对此次延误，谨表歉意。如果有任何问题，欢迎与本公司联络。11/6/2022395.Ioffermysincereapologie

6.

Iapologizefor...Iapologizeforouroriginalerrorandunfortunatedelayinansweringyourcomplaint.对于我们的失误以及未能及时回复您的投诉，我深表谦意。Iapologizeforthewayheacted,andwouldliketorectifythesituationassoonaspossible.对于其行为，本人深感歉意，并会尽快采取行动，纠正这种现象。11/6/2022406.Iapologizefor...11/1/2027.

Pleaseforgivemefor...Pleaseforgivemeforastupidchoiceofwords.请原谅我的用词不当。Pleaseforgivemeformyoversight.我疏忽了，请接受我的道歉。11/6/2022417.Pleaseforgivemefor...11/8.

Hereismydeepestapologyfor...Hereismydeepestapologyforforgettingtheappointmentwehadmade.我把约会给忘了。对此谨表深深的歉意。Hereismydeepestapologyfortheinconveniencecausedbythelapseincommunication.由于联络上的差错增添了麻烦，深感抱歉。11/6/2022428.Hereismydeepestapology9.

Congratulationson...Congratulationsonyourpromotion!祝贺您荣升！Congratulationsonyournewbaby!祝贺你们喜添贵子！11/6/2022439.Congratulationson...11/1/210.

Iamdelightedtohear...IamdelightedtohearthatyoucapturedtheNO.1positioninsalesinyourmarket.欣悉你的销售额在你们的市场销售中名列第一。11/6/20224410.Iamdelightedtohear...111.

Letmeofferyoumywarmestcongratulationson...Letmeofferyoumywarmestcongratulationsonthehappyoccasion.值此大喜之际，请接受我最热烈的祝贺。

Letmeofferyoumywarmestcongratulationsonthehappiesteventofyourlife.对你们一生中莫大的喜事，请接受我由衷的祝贺。11/6/20224511.Letmeofferyoumywarmes12.

Iwouldliketooffermycongratulationson...Iwouldliketooffermycongratulationsonyourbeingelectedchairman.祝贺您当选主席。Iwouldliketooffermycongratulationsonyourfiftyyearsofbusinessenterprise.祝贺贵公司开业50年。11/6/20224612.Iwouldliketooffermyc13.

Wish.../May...Wishyoueverysuccessinthefuture.祝您成功，万事顺利。WishyouthebestofblissandblessintheNewYear’sDay.祝新年快乐！Mayyougofromstrengthtostrengthforthenext5years.祝您在今后的五年飞黄腾达。Mayyouandyourshaveajoyfulholidayseason.祝您及全家节日快乐。11/6/20224713.Wish.../May...11/1/20224714.

Congratulations!Congratulations!Allofusfeelproudofyourremarkableachievements!祝贺你！我们都为你所取得的巨大成就感到骄傲。11/6/20224814.Congratulations!11/1/2022415.

Pleaseacceptourwarmestcongratulationson...Pleaseacceptourwarmestcongratulationsontheopeningofyournewbranch.贵公司的新店开张，谨致贺意。Pleaseacceptmywarmestcongratulationsonyourgraduationfrom...值此你毕业于……之际，特向你致以衷心的祝贺。11/6/20224915.PleaseacceptourwarmestCondolenceletters慰问信Beginwithadirectstatementofsympathy.Concentrateonpositivememoriesandpositivedevelopmentsthatmaylieinthefuture.Offerwishorhelp.11/6/202250Condolenceletters慰问信BegAdirectstatementofsympathy得知…深表关切Wewereverysorrytolearnof…Iwasdeeplydistressedtohearof…IwasdeeplyconcernedwhenIlearnedthat…惊闻…逝世，深致哀悼Wewereshockedtohearofthesuddenpassingof…Iwasindeedgrieved(deeplydistressed)tohearoftheuntimelypassingof…Itiswithgreatsorrow(regret)thatwehavereceivedthesadnewsofthelossof…11/6/202251AdirectstatementofsympathyPositive

memoriesandpositivedevelopmentsWeknowhowmuchhemeanttoyou.Ihadtheprivilegeofknowinghimformanyyearsandalwaysadmiredhisintegrityandhighqualityofbusinessconduct.11/6/202252PositivememoriesandpositivewishorhelpWeareallprayingforyourquickandcompleterecovery.Iwishyouacompleteandspeedyrecovery.PleasefeelfreetocontactmeifIcanbeofsomehelp.IfthereisanythingIcandotohelpyou,pleaseletmeknow.Mystaffjoinmeinconveyingoursinceresympathytomembersofhisfamily.Pleaseconveyoursympathytohisfamily.Pleaseextendourprofoundsympathytoeveryoneinyourfamily.11/6/202253wishorhelpWeareallprayingTranslatethefollowingletterofSympathyintoChinese获悉贵厂遭受火灾并对贵厂造成如此破坏我们都非常悲痛。如果我们能有所帮助，务请告知我们。能帮助客户和朋友摆脱困境我们将感到非常荣幸。11/6/202254TranslatethefollowingletterSamplepage1Wewereallverydistressedtolearnaboutthefirewhichcausedsuchdamagetoyourplant.11/6/202255Samplepage1WewereallverySamplepage2Wehopeyouwillfeelfreetocallonusforanyassistancewecanrender.11/6/202256Samplepage2WehopeyouwillSamplepage3Wewouldconsideritaprivilegetohelpoutafriendandcustomeratsuchatimeasthis.11/6/202257Samplepage3WewouldconsiderExercises

DearDr.Johnson:IwouldliketoapologizefortheinexcusableerrorImadeinthepreparationofthisyear’sconvention.Aftertheconvention,whenIreviewedthememo,Idiscoveredyournamewasnotinit.Irealizedthatwemissedyournamewhensendingtheinvitations.Itwasmyfault.Pleasenotbeoffendedforthis.Sincerely,Readthefollowingapologyanddiscusswithyourclassmateswhetherthereareanyproblemsinit.Thentrytoimproveit,andcontrastyourimprovedletterwiththeoriginalone.11/6/202258ExercisesDearDr.Johnson:RHaveagoodday!11/6/202259Haveagoodday!11/1/202259BUSINESSWRITING

商务英语写作11/6/202260BUSINESSWRITING

商务英语写作11/1/20Chapter11

LettersofApologyandCongratulation

道歉信与祝贺信11/6/202261Chapter11

LettersofApolApologySometimeseventsdonotrunasplanned,anditisyourfault.Lookingback,yourconductisregrettable,orsomecircumstancehaspreventedyoufromdoingyourbest.Insuchcases,apologiesarenecessary

foryourownpeaceofmindandforgoodfuturerelationshipwithanoffendedperson.11/6/202262ApologySometimeseventsdonotHowever,peoplewhohavemademistakestendtocondemnthemselvestooseverelyordescribetheerrortoovividly,whichmayreinforceirritationoftheotherside.Thatreinforcementwouldworkagainstthepurposeofapology.Thewritershouldapologizedirectlyandusegeneraltermstoavoidreinforcingtheunpleasantnessofthemistakes.Empathyisthekeytoanappropriateapology.Peoplewhohavetherightattitudehavethebestchanceoffindingtherightwords.11/6/202263However,peoplewhohavemadeLetterofapologyAnunsolicited(自愿的，主动的)letterofapologyremovesabarrierorevenpreservesabusinessrelationship.Whenyouhavetoapologize,youmustbesincere,direct,andbrief.

11/6/202264LetterofapologyAnunsoliciteGuidelinesBeginwiththeapologyandrevealthepurposeoftheletter.Presentthespecificcircumstanceforwhichyouapologize.Anddiscussmethodstoredressthesituation,ifneeded.Closewithapositivelooktofuturebusinessorpersonalrelationship.11/6/202265GuidelinesBeginwiththeapoloUsefulExpressionsImustapologizetoyoufor…Iamverysorrythat..IamafraidwhatIhavedonehascausedmuchinconveniencetoyou.IsincerelyhopeyouunderstandthatIoffendedyouquiteunintentionally.IbelieveyoucanunderstandthatIhavenotintendedtohurtyou.Ioweyouanapology.11/6/202266UsefulExpressionsImustapoloUsefulExpressionsIamtoblameforthisunpleasantthing.Pleasepardon/excuse/forgiveme.Isincerelyhopethatyouwillkindlyacceptmyapologies.Ihopeyouwillkindlyforgivemylapseofattention.Iamsosorrytohaveputyouto/intosomuchtrouble.11/6/202267UsefulExpressionsIamtoblamSampleversionDearDavid:Pleaseexcusemefornot

having

answeredyourletterdated7,Decembersooner.Whenyourletterarrived,IwasjustinHongKong.Asmyfamilycouldnotforwardittomeduringmyabsence,ithasbeen,therefore,lyingonmydeskuntilthemomentwhenItookitup.11/6/202268SampleversionDearDavid:11NowthefirstthingIhavetodoistowritetoyouthesefewlinestoexpressmydeepregret.

Ienjoyedmanypleasantsightsduringmytrip.IshallbepleasedtogiveyouanaccountofthemwhenIseeyounext.

Sincerelyyours,

11/6/202269NowthefirstthingIhaveTranslationPractice亲爱的戴维：

请原谅我收到您12月7日的来信后迟迟未复。您的来信到来时，我正巧在香港，家人无法及时转递。你的信一直放在我写字台上，直到我回到才看见，拖至今天才回信，深表歉意。

这次出去旅行饱览了许多美丽景色，下次见到您时，将告诉您一切。

11/6/202270TranslationPractice亲爱的戴维：

请CongratulationSendinglettersofcongratulationprovidesaverygoodwayforbusinessmentobuildgoodwill,fortheyarealwayspositive.Howdelightedyouwouldbeifyoureceivedaletterofcongratulation!Therearemanysituationscallingforcongratulations,suchaselection,promotionorothersignificantachievements.Therefore,thelettersofcongratulationareinorder(合乎时尚).

11/6/202271CongratulationSendinglettersGuidelinesTheguidelinesforsuchlettersareverysimple.Beginwiththereasonforwriting.Youshouldpresentthecongratulationsatthefirstpartoftheletter.Tellhowyoulearnaboutthegoodnewsandmakethereaderfeelcertainthathe/shedeservesthepraise.Endtheletterbyusinganencouragingandconversationaltone.11/6/202272GuidelinesTheguidelinesforLettersofcongratulationareusuallybrief

prompt.Besuretosendtheletterwithinafewdaysaftertheevent;otherwise,allyoureffortswillbefruitless.11/6/202273LettersofcongratulationareLetterAApologizingforBadManners

DearMr.Peter:

Inordernottohaveanymisunderstandingbetweenus,pleaseacceptmyapologyforthemannerinwhichoursecurityofficerspoketoyouthismorning.

Oursecurityofficershadbeeninstructedtokeepcertainparkingspacesopenforcompanyofficers,buttheyshouldhave11/6/202274LetterAApologizingforBad

rememberedtheirobligationtobecourteousandhelpful.Thechiefofsecurityhasalreadydisciplinedtheofficer,askinghimtoattendthehumanrelationsseminars.

Whenyoucallatourofficesagain,youcanexpectefficiencyandcourtesy,whichhavebeenourgoalsforthepast12years.

Sincerely,11/6/202275rememberedtheirobligatioLetterBCongratulationsonPromotion

DearMr.Stewart:

Pleaseacceptmywarmestcongratulationsonyourpromotiontogeneralmanager!

Wehavejustlearnedthatyouhavebeenappointedtothisposition.Itcameasnosurprisetousinviewofyourunusualabilities.Youdeservethepositionafteryearsofserviceinthecompany.YourexperienceinthisfieldwillsurelybringinmoreprofitsforXYZ

Company.Wearesendingyouourbestwishesforthefuture.11/6/202276LetterBCongratulationson

Through3yearsofworkingwithyou,manyofusknowclearlyhowmuchyouhavecontributedtobuildingtherelationshipbetweenourtwocorporations.Youalsohavecometoknowuswellduringthepast3years,andwearereadytoofferyouthesameserviceinthedaysahead.

Welookforwardtothecontinuinggrowthofyourcompanyunderyourenlightenedleadership.

Sincerelyyours,11/6/202277Through3yearsofworkingOpeningandcongratulationIwasdelightedtohearthat…Iwasverypleasedtolearnthat…It’sapleasuretohearthat…Iwouldliketoextend/sendmywarmest/sincere/heartfeltcongratulationstoyou.Mycolleaguesjoinmeinsendingyouourwarmestcongratulations.Pleaseacceptourheartfeltcongratulationsonyour…11/6/202278OpeningandcongratulationIwaCommentsontheaccomplishmentorachievementWebelievethatyouradvancementproperlyreflectsthequalityanddiligencethathascharacterizedyourworkineveryarea.您在工作中的各个方面都能发挥卓越才能并尽最大努力，今日的升迁是必然的结果。Iknowthatyourenthusiasmandexperienceinyourworkaretheveryqualitiesthatareneededforthisimportantposition.我知道，以您的工作热情和丰富经验，担当这一重要职位是恰当的。11/6/202279CommentsontheaccomplishmentCloseIwishyoueverysuccessinyourfuturecareer.Bestwishesforyourcontinuedsuccess.Welookforwardtoanevencloserassociationinthefuture.11/6/202280CloseIwishyoueverysuccessTranslatethefollowingcongratulatoryletterintoChinese热烈祝贺贵公司北京办事处成立。贵公司在中国的发展令人瞩目，良好的前景也让人很受鼓舞。我们万科国际集团所有员工祝贵公司在这一市场的业务蒸蒸日上，顺利成功。11/6/202281TranslatethefollowingcongraSamplepage1PleaseacceptourwarmestcongratulationsontheopeningofyourBeijingOffice.11/6/202282Samplepage1PleaseacceptourSamplepage2TheexpansionofyourbusinessinChinaisveryimpressiveandyourbrightprospectisalsoencouraging.11/6/202283Samplepage2TheexpansionofSamplepage3WeatWankeInternationalGroupwishyoueverysuccessinyourincreasedinvolvementinthismarket.11/6/202284Samplepage3WeatWankeInterQuestionsforComprehension1.

Whatarethebasicprinciplesofwritinglettersofapologyandcongratulation?2.

Dothetwolettersusethedirectorder?Why?3.

Howabouttheendoftheletters?Doyouthinkthattheybothexpressgoodwill?4.

Whatinformationcanyoulearnaboutfromeachletter?5.

What’sthepurposeofeachletter?6.

Howdothewritersconveytheinformation?7.

Doyouthinkitisgoodforalettertobeginandendwithapologywhenitspurposeistoapologize?8.

Shouldawriterusestrongadjectivestodescribeonceagainthemistakeforwhichanapologyispresented?9.

Whatbenefitsareobtainedfromwritingcongratulatoryletters?10.

Listtheguidingprinciplesrecommendedforlettersofapologyandcongratulation.11/6/202285QuestionsforComprehension1.ApologyforDelay

inSendingCatalogueandPrice-list

DearMr.Zhang:Thankyouforyourrequestforourcatalogueandpricelist.1

Wearesorrywecannotsendyouimmediatelythecatalogueand