洲际酒店-餐饮部副总监手册

1、精选优质文档-倾情为你奉上精选优质文档-倾情为你奉上专心-专注-专业专心-专注-专业精选优质文档-倾情为你奉上专心-专注-专业JOB TITLE:Assistant Food and Beverage Manager岗位名称：餐饮部副总监JOB BAND:4岗位级别：4级EFFECTIVE DATE:May 2008生效日期：2008年5月DIRECTLY REPORTS TO: Director of Food & Beverage直接汇报给：餐饮部总监INDIRECTLY REPORTS TO: Nil间接汇报给：无LOCATION:Shenzhen地点：深圳FUNCTION: Under

2、 the direction of the Director of Food and Beverage or delegate, and within the limits of established InterContinental Hotels Group Policies and Procedures, assists in overseeing and directing all aspects of the Food and Beverage operation. 职能：在洲际酒店集团的政策和程序下，配合和协助餐饮总监的工作，并协助管理餐饮部运作方面的工作。在餐饮总监和行政总厨缺席

3、的情况下，全权代理餐饮部去协助各个餐厅或者宴会。KEY RESPONSIBILITIES 主要职责Job Summary (Role Summary) 工作概述 - （角色概述）Essential Duties and Responsibilities 基本职责与责任the Director of Food and Beverage in ensuring that all Company and Hotel Policies and Procedures are adhered to. 协助餐饮总监确保所有公司、酒店的政策和流程是自始至终被坚持贯彻的。in the identificatio

4、n of market needs for both hotel guests and the local market.协助分辨酒店住客和当地市场的市场需求。in the training and developing F&B Managers so that they are able to operate independently within their own profit centers培训和开发餐饮部经理以便于他们可以独立的工作。执行有关的职务和特别项目的指派。 2.REQUIRED QUALIFICATIONS资历要求Required Skills 技能要求Fair and

5、firm management abilities with high influencing skills公平和坚定的高技能管理能力。Strong Administration skill很强的行政管理能力。Ideal Leadership skills理想的领导能力。Strong knowledge of Food and Beverage (Wine, Spirits)食物与酒水的知识（葡萄酒、烈酒）Initiative主动性Creative and innovative创造力和革新。Hands-on approach to all operational aspects熟悉所有运行状况

6、的操作。Posses a high personal and work standard具备高水平的个人和工作标准。Excellent Verbal & Written Communication Skills良好的口头及书面的沟通技巧。Self-motivated 自我激励Coaching Skills培训技能Advanced computer skills 高等的电脑技能Ability to devise and conduct staff training sessions制定和进行人员培训的能力Excellent Interpersonal Skills良好的人际关系Strong Ma

7、rketing Knowledge丰富的市场营销知识。Ideal trainer and popular figure among colleagues, superiors and guests.理想的讲师，在同事、上级和客人之间受欢迎。Advanced Financial skills and knowledge高等的财务技能和知识。Qualifications资格 Graduate from university or high school education.本科或大专以上学历Practical experience in the industry.行业内的实践经验。Experien

8、ce经验 2 years experience,两年工作经验Working in a similar capacity for multinational. 在跨国企业做同等职位。3.ACCOUNTABILITY 权益Number of employees supervised 下属员工数量Direct直接下属8Indirect间接下属 200多 Key Metrics 主要评估依据 Understands and performs all elements of the job. Easily applies knowledge and abilities to new tasks. Wor

9、k product is consistently accurate and reliable能够理解并完成各项工作，能够运用所掌握的知识完成新的任务. 工作成果始终保持准确Meets established deadlines & assumes personal responsibility for work product. Continually strives to improve efficiency. Completes all elements of job requirements.确保工作在规定时限及工作责任内按时完成，确保工作的高效性，可顺利完成工作所需全部要素Follo

10、ws companys rules and policies and is a good example for co-workers to follow. Displays professional behavior.遵循酒店规章制度，能够作为其他同事的典范，时刻展现酒店人士的专业风范Demonstrates reliability by maintaining consistent work attendance. Displays flexibility and provides additional support when needed.通过长期的日常工作记录展示良好的工作表现，在需要时灵活处理各种业务 Decision Rights 决定权Daily operations decision in Food and Beverage related issues与餐饮部相关的日常工作范围4.KEY RELATIONSHIPS 主要工作关系Key Internal Relationships 内部主要工作关系General Managers, Hotel Management team, Department Heads总经理，酒店管理团队，部门领导InterContinental Shenzhen Colleagues深圳华侨