沃尔玛管理手册

1、Merchandising商品管理GENERAL GUIDELINES綜合指南1Training & Development Department NUMPAGES 105Merchandisinggeneral.doc 03/2008CONFIDENTIALSAMS ClubOverview概述This manual will familiarize you with the basic sales floor procedures and Merchandising Standards related to product presentation and merchandising. A

2、t times, however, you may need to deviate from these guidelines, with a Coachs approval, in order to get the sales that you need.這本手冊將將會使你你熟悉基基本的店店面運作作程序及及有關商商品陳列列與管理理的一些些指導知知識。有有時候為為了促進進銷售，在在經理的的批准下下你也可可以嘗試試偏離這這些指導導原則而而進行工工作。Merchhanddisiing is, foor tthe mosst ppartt, bbaseed oon oopinnionn. Do no

3、tt bee affraiid tto ttry neww thhinggs iif yyou feeel tthatt itt wiill hellp iincrreasse ssalees. Hoowevver, thheree arre mmanyy prroveen cconcceptts tthatt shhoulld bbe aapplliedd inn alll bbuilldinngs. AAlsoo, yyou musst bbe wwilllingg too trry ssomeeonee ellses iideaas iif yyourr teechnniquues ar

4、ee noot ggetttingg reesullts. Juust remmembber to havve ffun witth iit.商品佈置這這一工作作是建立立在主觀觀想法的的基礎上上的。不不要怯于于嘗試新新的方法法，只要要你認為為它能促促進銷售售，就去去做。當當然，如如果你自自己的方方法不是是很有效效，也不不妨試試試其他人人的建議議。總之之，你要要對感興興趣就行行了。Its aalmoost embbarrrasssingg too addmitt thhis, buut iitss trrue: TTherre hhasnnt beeen aa daay iin mmy aadu

5、llt llifee whhen I hhaveentt sppentt soome timme tthinnkinng aabouut mmercchanndissingg. I ssusppectt I havve eemphhasiizedd ittem merrchaandiisinng aand thee immporrtannce of proomottingg ittemss too a greeateer ddegrree thaan mmostt anny ootheer rretaail mannageemennt ppersson in thiis ccounntryy.

6、 It hass beeen an abssoluute passsioon oof mminee. It is whaat II ennjoyy dooingg ass muuch as anyythiing in thee buusinnesss. I rreallly lovve tto ppickk ann ittem - mmaybbe tthe mosst bbasiic mmercchanndisse - annd tthenn caall atttenttionn too itt. We useed tto ssay youu coouldd seell anyythiing

7、if youu huung it froom tthe ceiilinng. Soo wee woouldd buuy hhugee quuanttitiies of sommethhingg annd ddrammatiize it. WWe wwoulld bbloww itt ouut oof ttherre wwhenn evveryyboddy eelsee knnew we wouuld havve oonlyy soold a ffew hadd wee juust lefft iit iin tthe norrmall sttoree poosittionn. It is on

8、ee off thhe tthinngs thaat hhas sett ouur ccomppanyy appartt frrom thee veery begginnningg annd rreallly madde uus ddiffficuult to commpette wwithh. Andd, mman, inn thhe eearlly ddayss off Waal-MMartt itt reeallly ggot craazy sommetiimess.雖然要我承承認這些些有些難難為情，但但自從我我成年以以後，就就沒有一一天不想想著商品品佈置的的。我懷懷疑在商商品佈置置與促

9、銷銷上所下下功夫及及對之的的重視程程度是任任何其它它零銷業業的管理理者所不不及的。這這一直是是我的一一貫方針針。它所所帶給我我的樂趣趣與我們們生意中中的任何何其它有有趣的事事情一樣樣大。我我非常喜喜歡親自自動手包包裝商品品，即使使是最最最平常的的一種商商品，而而後想辦辦法吸引引顧客的的注意而而將它銷銷售出去去。我們們有句話話，說“只要你你能將它它掛起來來，你就就能將它它賣出去去”。因而而，我們們應訂購購大批量量的某種種商品，而而且將其其變成一一富有戲戲劇性色色彩的推推銷活動動。我們們要將它它像水一一樣的噴噴灑出去去，而打打破“這東西西放在貨貨架上賣賣不了多多少”的神話話。這就就是我們們與我們們

10、的對手手之間的的區別。現現在回頭頭看看早早期Waal-MMartt所做的的促銷活活動，你你一定會會認為我我們是一一群瘋子子。-Sam Walltonn山姆沃爾爾頓Who NNeedds TThiss Innforrmattionn參閱人人員SYMBOL 183 f Symbol s 14 hAll Salles Flooor Parrtneers店店面工作作人員SYMBOL 183 f Symbol s 14 hAll Merrchaandiise Teaam LLeadderss全體高高級主管管人員SYMBOL 183 f Symbol s 14 hAll Coaachees全體體經理人人員

11、You WWilll Leearnn Abboutt你將學學到SYMBOL 183 f Symbol s 14 hThe Commpettitiive Strrateegy競競爭價格格策略SYMBOL 183 f Symbol s 14 hMercchanndissingg Sttanddardds ffor thee siide steeel, enndcaap ffeatturees aand thee caart raiil邊櫃櫃、貨架架頭、路路售區的的陳列標標準SYMBOL 183 f Symbol s 14 hBasiic mmercchanndissingg prroceedurr

12、es (i.e., siigniing, zooninng, shrrinkk wrrap staandaardss, eetc.)基本本的商品品管理程程序(如如：標簽簽整理、纏纏繞膜等等)SYMBOL 183 f Symbol s 14 hItemm auuditts/TTestt sccannningg盤點/掃描測測試SYMBOL 183 f Symbol s 14 hToolls (Plaanneers, Reeporrts)工具(計劃、報報告)Persoonall Coontaactss個人聯聯系SYMBOL 183 f Symbol s 14 hTeaam LLeadderss主管S

13、YMBOL 183 f Symbol s 14 hAsssisttantt Cooachhes副副經理SYMBOL 183 f Symbol s 14 hHeaad CCoacch總經經理SYMBOL 183 f Symbol s 14 hDirrecttor of Opeerattionns運作作部總監監Merchhanddisee Baase商商品基本本理論Our ccomppanyy iss meerchhanddisee drriveen. Thhe ffounndattionn off ouur bbusiinesss iis iin sselllingg meerchhanddis

14、ee. Ourr phhiloosopphy is to selll ccostt efffecctivvelyy too thhe BBusiinesss MMembber whiile merrchaandiisinng aaggrresssiveely to thee Addvanntagge MMembber. TThe Merrchaandiise Basse cconssistts oof tthe folllowwingg keey eelemmentts:我們公司是是一家商商品促銷銷公司，公公司經營營的基礎礎是銷售售商品，我我們的經經營理念念是向全全商業會會員提供供价廉的的商品

15、，同同時極力力滿足個個人會員員。A limmiteed aassoortmmentt, 336000 SKKUs.全店商商品品種種限制在在36000種。We caarryy onnly higgh vvoluume iteems in thee laargeest, moost ecoonommicaal ssizees nneedded by ourr Meembeers. WWe ddo nnot inttendd too bee thheirr onnly supppliier.我們只銷銷售大批批量、會會員所需需最經濟濟的包裝裝形式的的商品，我我們不只只是希望望成為會會員的唯唯一供貨貨商

16、。Our sselllingg prricee muust reppressentt foor oour Memmberr a siggnifficaant savvinggs ooverr trradiitioonall soourcces of suppplyy suuch as disstriibuttorss, ffacttoryy diirecct aand othher rettaillerss. Ourr inntennt iis tto ssavee ouur mmembberss mooneyy whhilee prroviidinng qquallityy meerchha

17、nddisee.我們們的價格格必須能能顯示比比其他傳傳統供應應渠道(如配銷銷中心、工工廠或其其他零售售商)的的商品更更節省，我我們的宗宗旨是為為會員提提供質優優价廉的的商品。Our mmercchanndisse sseleectiion inccluddes whoolessalee ittemss:選擇擇商品時時要攷慮慮針對批批發銷售售形式的的商品：Wholeesalle iitemms sshouuld be alwwayss inn sttockk.要一一貫保持持有批發發商品的的庫存。Strivve tto mmainntaiin tthesse iitemms iin tthe sa

18、mme llocaatioon iin tthe Cluub.竭竭力將這這些商品品陳列于于同一位位置。Will chaangee thhesee ittemss onnly if a bbettter vallue cann bee seecurred or if mannufaactuurerr chhangges or droops thee ittem.除非找找到更好好的批發發商品或或生產廠廠家改變變商品的的生產，否否則不改改變這些些針對批批發業務務的商品品。The rremaainiing merrchaandiise is Advvanttagee Ittemss:其他他商品都都是針

19、對對個人會會員消費費的商品品：Selecctedd foor pperssonaal uuse of thee Addvanntagge mmembber as welll aas tthe Bussineess memmberr. Theese willl cchannge freequeentlly.進進貨時要要選擇符符合個人人會員和和商業會會員使用用的商品品。這種種商品會會經常變變化。They inccludde mmanyy onne-ttimee sppeciial purrchaasess.這些些商品也也包括一一次性特特別採購購的商品品。Brandded: NNormmal dis

20、striibuttionn foor tthesse iitemms wwoulld bbe ddepaartmmentt orr sppeciialtty sstorres.名牌商品品，通常常將這些些商品銷銷售給小小店鋪或或專賣店店。Intellliggentt looss of bussineess. OOur phiilossophhy iis eearlly iin aand solld oout befforee thhe eend of thee seeasoon. Thhis willl mminiimizze oour expposuure to liaabillityy an

21、nd ccreaate thee urrgenncy to buyy. We shoouldd feeatuure iteems earrly, teeachhingg Meembeers to purrchaase NOWW.聰明明的生意意損失，我我們的原原則是在在銷售旺旺季結束束之前盡盡快進貨貨，盡快快售出。這這樣做，能能減少風風險并營營造購買買的緊迫迫感。對對此，我我們要盡盡快特別別作出陳陳列，指指引會員員現在購購買。Six BBasiic RRighhts of Merrchaandiisinng商品品的六個個“正確”SAMss Cllub hass addoptted thee Si

22、ix BBasiic RRighhts of Merrchaandiisinng tthatt iss thhe ccornnersstonne oof mmeassureemennt ffor eveery iteem iin tthe cluub. Thhesee riightts aare:山姆會會員店采采用商品品的六個個“正確”原則，店店內每種種商品都都要攷慮慮到這個個原則。這這六個“正確”是： The RRighht MMercchanndisse正確確的商品品Firstt itt haas tto bbe aan iitemm thhat ourr Meembeers wouuld

23、 wannt tto bbuy.首先，所選選的商品品必須是是會員需需要的商商品。The RRighht TTimee正確的的時機Seasoonallly corrrecct. Wee haave to preesennt tthe iteem tto oour Memmberrs aat aa tiime theey wwoulld wwantt too puurchhasee thhe iitemm.隨季節選貨貨，必須須在會員員購買的的季節展展示出來來。3.Thhe RRighht QQuallityy正確的的質量Produuct sellecttionn iss off thhe hhig

24、hhestt grradee, cconsstruuctiion, annd dduraabillityy. Merrchaandiise dissplaays acccuraatelly rrefllectt thhe qquallityy off thhe mmercchanndisse aand enhhancce pprodductt saaless.所選商品是是品質優優良的商商品。4.Thhe RRighht QQuanntitty正確確的數量量Amounnt oof pprodductt muust suppporrt tthe ratte oof ssalee wee waant

25、 to genneraate. PPressenttatiion shoouldd bee off a sizze tthatt deemonnstrratees oour commmittmennt tto tthe iteem.只有足夠貨貨量才能能支持我我們所要要求的營營業額，商商品展示示的規模模能顯示示我們對對商品的的承諾。5.Thhe RRighht PPricce正確確的價格格Must reppressentt a vallue. HHas to shoow ssubsstanntiaal ssaviingss ovver traadittionnal chaanneels of d

26、isstriibuttionn.價格必須反反映價值值，必須須能比傳傳統零售售的商品品更節省省。6.Thhe RRighht PPlacce正確確的位置置In thhe bbestt loocattionn too maaximmizee saaless. Enssuree thhe ccorrrectt ittemss arre ffeattureed oon tthe Carrt RRaill, EEndccapss, CChecckouuts, Seeasoonall annd FFlexx Arreass.以最佳的陳陳列位置置來擴大大銷售。確確保在路路售區、收收銀機旁旁、貨架架頭等有有特

27、賣的的商品的的陳列。Standdardds WWithhin Preesenntattionn商品陳陳列標準準Theree arre bbasiic cclubb sttanddardds tthatt shhoulld bbe ffollloweed eeverry dday as an exppecttatiion forr beeingg reeadyy foor bbusiinesss. Thhesee sttanddardds iinclludee:以下是每天天開店營營運前所所要遵循循的會員員店標準準：Merchhanddisee shhoulld bbe ppalllet drii

28、venn (wwherre pposssiblle) witth nno hhandd sttackkingg.(NN/A不不適用中中國)要要用卡板板來補貨貨(有可可能情況況下)，而而不應用用手堆疊疊。Aislees aand endds sshouuld be lasser beaam sstraaighht. (MMercchanndisserss shhoulld uuse a mmalllet or palllett jaack to exeecutte aa coonsiisteent apppearrancce.)過道邊邊櫃及貨貨架頭的的卡板要要筆直(用液壓壓卡板拖拖車來保保持貨架

29、架外觀)。Everyy meerchhanddisee ittem outt foor ssalee shhoulld hhavee ann ittem siggn tto ccommmuniicatte tthe priice. WWithhin thiis pproggramm, ssignningg shhoulld bbe nneatt annd cconssisttentt thhrouughoout thee Cllub.在銷售售中的每每個品種種的商品品都要有有價格牌牌，店內內所有標標簽要整整潔。Displlayss shhoulld aaccoompaany eveery mer

30、rchaandiise iteem (wheere appproppriaate), aand shoouldd bee clleann, ssecuuredd, ccompplette aand funnctiionaal.樣樣品要與與存貨一一起陳列列(如有有可能)，樣品品要干淨淨、安全全擺放，配配件齊備備，并能能正常使使用。The ssaleesflloorr shhoulld bbe ccleaan aand saffe wwithh meerchhanddisee neeat.樓面要要干淨、安安全，商商品陳列列要整潔潔。The mmercchanndisse ppressenttati

31、ion shoouldd bee FUULL, maass outt thhe iinveentoory on thee saaless flloorr.所陳陳列的商商品要丰丰滿，能能大量展展示商品品庫存。Overaall Flooor Apppearrancce總體體外觀Theree arre ssomee baasicc sttanddardds tto ffolllow reggarddingg thhe ooverralll flloorr apppeaarannce of thee cllub. TThesse sstanndarrds inccludde:會員店總體體外觀有有以下幾

32、幾個基本本的標準準：Trashh caans on thee stteell(N/A不適適用中國國)中國國作法：樓面適適當地方方有垃圾圾桶。All llighht bbulbbs iin tthe ceiilinng aand Freeezeer/CCooller in worrkinng ccondditiion屋屋頂的日日光燈及及冷櫃/凍櫃處處於良好好工作狀狀態。Area bettweeen ppallletss iss clleann卡板與與卡板之之間的地地面要干干淨。Coffiin ccoollerss clleann annd ddefrrostted冷冷藏地櫃櫃要干淨淨並且無無霜。

33、Poless paaintted防防撞術要要噴上油油漆。Floorr clleann annd ffreee off trrashh annd sspillls地地面干淨淨無垃圾圾，無溢溢出物。Membeer EExpeectaatioons Cheeckllistt會員期期望檢查查清單To ennsurre wwe aare meeetinng CClubb sttanddardds dduriing alll hoourss off opperaatioon aand strriviing to excceedd thhe eexpeectaatioons of ourr meembeer

34、s, wee haave devveloopedd a Memmberr Exxpecctattionns CChecckliist.為確保會員員店開店店期間都都符合會會員店的的標準，以以超出會會員的希希望，制制定出以以下的會會員期望望檢查清清單。This cheeckllistt shhoulld bbe ccomppletted twoo tiimess peer dday:每天至少要要兩次根根據清單單上的內內容進行行檢查：one hhourr prriorr too cllub opeeninng iin tthe morrninng每天天早上開開店前一一小時,annd和at 2:00

35、pm eacch aafteernooon每每天下午午2：000.The MMercchanndisse MManaagerr iss reespoonsiiblee foor tthe commpleetioon oof tthe cheeckllistt, bbut Sallesfflooor PParttnerrs wwilll prrobaablyy bee asskedd too asssisst iin tthe commpleetioon oof ccerttainn poortiionss ass itt peertaainss too thheirr arrea of res

36、sponnsibbiliity.商品經理要要負責完完成此清清單的檢檢查工作作，但樓樓面各區區域員工工要協助助該區域域的檢查查工作。On thhe ffolllowiing pagge iis aa coopy of thee Meembeer EExpeectaatioons Cheeckllistt. Reaad eeachh poointt soo yoou aare morre aawarre oof tthe Cluub sstanndarrds as it rellatees tto ssignningg, zzoniing, diispllayss, ddemoos, spoot

37、bboxees, etcc.以下是一份份會員員期望檢檢查清單單，逐逐項閱讀讀以理解解會員店店關於標標簽、區區域整理理、展示示、陳列列等。Membeer EExpeectaatioons Cheeckllistt會員期期望檢查查清單Club會會員店號號: _Date日日期: _/_/_TASK內容INITIIALSS檢查人 M要1. SSignningg標簽OPEN2 PM2：00YES是NO*否Are ppulll tiickeets in plaace forr seecurrityy/buulkyy meerchhanddisee?大件商品品的陳列列是否貼貼有安全全標簽？Are ssign

38、ns ddispplayyed witth eeverry mmercchanndisse iitemm onn thhe ssalees fflooor?樓樓面銷售售的每種種商品是是否有價價格標簽簽？Is shhelff maainttenaancee coomplletee wiith alll siignss poosteed?貨貨架維護護報告是是否完成成，并貼貼上新標標簽？Commeentss備注: _ _2. ZZoniing區區域整理理OPEN2 PMYESNO*Do thhe mmercchanndisse aaislles havve aa clleann annd nneat

39、t apppeaarannce?通道上陳陳列的商商品是否否干淨整整潔？Are tthe merrchaandiise pallletts “locckedd doown”(emmptyy booxess puulleed aand topp laayerrs lleveeledd)?卡卡板上的的空箱是是否取走走，并補補齊貨？Commeentss備注: _ _3. DDispplayys樣品品OPEN2 PMYESNO*Are ddispplayys ccleaan, opeerabble andd seecurred?樣品是是否干淨淨、功能能正常、陳陳列安全全？Do diispllayss l

40、oook exaactlly llikee thhe pprodductt reepreesenntedd foor ssalee?樣品與存存貨是否否一樣？Are ggridds uusedd whhen neeededd too viisuaallyy diispllay prooducct ffeatturees?是是否使用用網絡板板來突現現展示樣樣品(NN/A不不適用中中國)Commeentss備注: _ _4. DDemoos試喫喫OPEN2 PMYESNO*Are pprodductt deemoss loocatted neaar tthe merrchaandiise?試喫品品是

41、否靠靠近該商商品的陳陳列點？Is thheree addequuatee innvenntorry oon hhandd too suuppoort eveery prooducct ddemoo?試喫品的的庫存是是否足夠夠？Commeentss備注: _5. SSpott Booxess(N/A不適適用中國國)OPEN2 PMYESNO*Are sspott booxess fuullyy sttockked witth oone iteem?Does eveery spoot bbox conntaiin tthe appproppriaate merrchaandiise (i.e.,

42、deemoss, CCWOss, sseassonaal, etcc.)?Commeentss備注：_* Proovidde eexpllanaatioon ffor ALLL inncommpleete tassks.如果哪哪項沒有有完成，則則要寫下下理由。Membeer EExpeectaatioons Cheeckllistt (CConttd)TASKINITIIALSS M6. LLowss annd OOutss缺貨情情況OPEN2 PMYESNO*If meerchhanddisee iss onn-haand, haas iit bbeenn loocatted andd re

43、estoockeed?如如果商品品有現貨貨庫存，是是否陳列列出來？If meerchhanddisee iss noot oon-hhandd, hhavee yoou cchecckedd too seee iif tthe merrchaandiise is on ordder. IIf nnot, haave youu coommuuniccateed tto tthe Dirrecttor of Opeerattionns?如如果沒有有庫存，是是否檢查查該商品品是否有有無訂貨貨，如果果無訂貨貨，是否否與總經經理或營營運總監監聯系？Commeentss備注:_ _7. SSteeel S

44、Stanndarrds貨貨架標準準OPEN2 PMYESNO*Are ppallletss saafelly sstacckedd?所有有卡板是是否安全全陳列商商品？Are ppallletss loocatted in or neaar tthe samme aaislle aas tthe merrchaandiise loccateed oon tthe salles flooor? (NN/A不不適用中中國)Commeentss備注: _ _8. SStafffinng人員員OPEN2 PMYESNO*Are ccritticaal mmercchanndisse aareaas oo

45、f tthe cluub sstafffedd (ee.g., ccompputeers, tiiress)?關關鍵區域域的人員員是否足足夠如公櫃熟台Commeentss備注: _ _9. FFlooors樓樓面OPEN2 PMYESNO*Are tthe flooorss cllearr off paalleets, trrashh annd lliftts/jjackks?樓樓面是否否無空卡卡板、無無垃圾、無無扠車/拖車？Commeentss備注: _ _10. FFressh DDepaartmmentts鮮食食部門OPEN2 PMYESNO*Is cuurreent prooducct

46、 iin rrotaatioon, cleean andd fuull?陳列出出的商品品是否新新鮮、干干淨、豐豐富？Commeentss備注: _ _11. Cheeck Recceivvingg檢查收收貨部OPEN2 PMYESNO*Are “hott”iteems outt onn thhe ssalees fflooor (nott inn reeceiivinng)?新商品或或暢銷品品是否控控制樓面面進行陳陳列？Commeentss備注: _ _If alll 111 aareaas hhavee beeen revviewwed, siign bellow完完成以上上所有111個區區

47、域檢查查，在下下面簽名名: _/_/_/_/_Generral Mannageer總經經理Datte日期期Merrchaandiise Mannageer商品品經理Datte日期期* Proovidde eexpllanaatioon ffor ALLL inncommpleete tassks.Steell Sttanddardds貨架架標準Reserrvess儲存貨貨架Categgoriize iteems toggethher in thee uppperr stteell onn thhe ffronnt ssidee off thhe ffirsst rrackks (faccing

48、g thhe eentrrancce). TThiss deemonnstrratees tto tthe Memmberr ouur bbuyiing powwer andd whholeesalle cconcceptt. Iteems to cattegoorizze wwoulld iinclludee:將商品分門門另類地地存放于于高貨架架或第二二層貨架架上(正正面對外外)，這這樣存放放可以向向會員灌灌輸批發發商品概概念。In Grroceeriees-JJuicce , Sooda or Papper prooduccts.干貨：果汁、蘇蘇打飲料料或飲品品。In Ceenteer S

49、Secttionn-Coopy papper, paaperr prroduuctss orr chhemiicalls (wheere apppliccablle).路售區域域复寫紙紙、紙品品或化學學製品。In Haardllinees-CCompputeers or telleviisioons (iff quuanttitiies aree avvaillablle).五金計算機機或電視視機(如如果數量量足夠)。Merchhanddisee inn thhe rreseervee stteell shhoulld bbe sstorred on thee saame racck aas

50、tthe merrchaandiise on thee saalessflooor wheenevver posssibble. AAs llongg ass itts inn thhe ssamee ruun, merrchaandiise willl bbe eeasyy too loocatte aand eassy tto iidenntiffy ffor audditss.高貨貨架上的的存貨盡盡量與陳陳列于地地面上的的商品相相一致，只只要是在在同一條條貨架地地面上的的陳列與與高貨架架存貨一一致，方方便找貨貨。Full or parrtiaal ppallletss CAAN bbe

51、sstorred in eittherr thhe MMIDDDLE or TOPP reeserrvess.高貨架或中中間貨架架可以儲儲放滿卡卡板或半半卡板的的商品。Everyy paalleet iin tthe resservve ssteeel sshouuld be cleearlly mmarkked witth aa sttanddardd sllot tagg too iddenttifyy thhe mmercchanndisse. Maake surre sslott taags aree puut iin tthe samme pposiitioon oon eeverr

52、y ppalllet forr coonsiisteencyy.高貨架上儲儲存的商商品必須須有儲存存標簽，以以便辯認認該商品品，儲存存標簽在在每個卡卡板上的的位置要要一致。Centeer RReseervees-TThe heiightt off thhe ffirsst bbar of steeel shoouldd bee appprooximmateely fivve ffeett frrom thee flloorr (eexceept in thee ceereaal aaislle wwherre tthe disstannce is 5 bboxees hhighh). Paai

53、lss orr tuubs shoouldd bee sttoreed iin tthe midddlee stteell; tthesse iitemms aare a ssafeety hazzardd annd sshouuld nevver be stooredd inn thhe uuppeer ssteeel. 中間儲儲存貨架架中間儲儲存貨架架的第一一根橫鋼鋼要與地地面保持持5尺的的高度，桶桶和盒不不能存于于高貨架架，這些些商品存存于高貨貨架容易易造成危危險。Steell Sttanddardds (Conntd) 貨架標標準(續續)Reserrvess儲存貨貨架Partiial

54、pallletts sshouuld be worrkedd att leeastt onnce perr weeek to enssuree prropeer rrotaatioon oof tthe merrchaandiise, sttockk sttatuus iinteegriity andd thhat pallletts aare quiicklly rretuurneed tto tthe Disstriibuttionn Ceenteer.每周至少要要查看一一次，不不滿一卡卡板貨的的商品，確確保按時時陳列出出來，注注意庫存存狀態，不不用的卡卡板要迅迅速返回回配銷中中心。Saf

55、etty-IIt iis iimpoortaant wheen sstorringg meerchhanddisee inn thhe rreseervee stteell thhat we praactiice appproppriaate saffetyy sttanddardds tto pprottectt ouur PParttnerrs aand Memmberrs.安全在高高貨架上上儲存商商品，安安全非常常重要，只只有安全全儲存才才能保護護員工和和會員。Neverr baacksstocck cchemmicaals oveer ffoodd ittemss, oor vvice

56、e veersaa.禁止止在食品品上方儲儲存化學學製品。The mmaxiimumm weeighht tthatt shhoulld bbe sstorred perr sllotttingg seectiion in thee reeserrve steeel is deppenddentt onn thhe ttypee stteell thhat youu haave.高貨架架上每個個卡板承承受的重重量取決決于鋼架架的類型型。Bar LLenggth x WWidtthMaxximuum WWeigght 鋼架架長寬 能承承受最大大重量 96”x 6.5”9,0000 lbss.408

57、86kgg 966”x 4.5”7,0000 lbss.31778kgg1444”x 4.5”3,5500 lbss.15889kggReceiivinng收貨貨部(NN/A不不適用中中國)No meerchhanddisee shhoulld bbe sstorred in thee Reeceiivinng aareaa exxceppt ffor higgh vvoluume or bullky merrchaandiise staagedd foor sstocckinng oon wweekkendds (ie. baathrroomm tiissuue, papper towwel

58、ss, ssodaa) oor aany merrchaandiise tooo laargee too puut iin tthe steeel (iee. rridiing lawwnmoowerrs, commpreessoors)Side Couunteers邊邊櫃The sstanndarrd hheigght forr thhe ffirsst bbar of steeel in groocerriess, hharddlinnes andd ceenteer ssecttionn shhoulld bbe aapprroxiimattelyy 5 feeet?ffromm thh

59、se flooor. HHoweeverr, tthe heiightt off thhe ssteeel mmay varry bby ccateegorry. 日用雜品、五五金區域域的貨架架離地面面第一條條橫鋼與與地面距距離5英英寸，然然而，不不同的分分類的高高度有所所不同。Steell Sttanddardds (Conntd) 貨架標標準(續續)If a cattegoory reqquirres thaat tthe steeel be higgherr foor oone iteem iin tthe sidde ccounnterr, tthenn coonsiisteencyy

60、 inn thhe hheigght of thee baars dowwn tthe enttiree aiislee shhoulld bbe mmainntaiinedd iff att alll pposssiblle.如果邊櫃上上某個商商品要求求其貨架架高度與與同一貨貨架的其其他商品品的高度度要高，則則整條貨貨架的橫橫鋼高度度要一致致。Side Couunteers (Coontd) 邊櫃(續) Seconndarry sshellvess-Whhen addditiionaal ssteeel iis rrequuireed ffor morre tthann onne 88-fo