民航情景英语版教学课件Unit2

1、民航情景英语民航情景英语Learning Objective:In this unit you will learnhow to provide services for check-in ; how to provide services according to the procedures;how to deal with problems using expressions for check-in.Learning Objective:民航情景英语最新版教学课件Unit2民航情景英语最新版教学课件Unit2民航情景英语最新版教学课件Unit2民航情景英语最新版教学课件Unit2War

2、merMatching the image with their names.shoulder bag B. rolling luggage C. hand bag D. laptop bag E. carry-on bagF. briefcase G. suitcase H. travel pack I. backpack J. waist packWarmer.shoulder bag B. rollinII. Tick items are prohibited both in carry-on luggage and check-in baggage.II. Tick items are

3、 prohibited Setting It is 13:00 p.m. on Thursday. Passengers are approaching the check-in counter. Amy, a young clerk at the counter, is standing at the check-in counter to welcome passengers. Look at the pictures. What does Amy do? What is she doing now? Work with a partner to make at least two sen

4、tences for this picture.Setting It is 13:00 p.m. oTopic one: Ticket Check- in Sample Conversation 1Clerk: Good morning. May I see your ticket and passport, please?Passenger: Good morning. Here you are.Clerk: How many pieces of luggage would you like to check?Passenger:I dont have any luggage to chec

5、k. I only have one shoulder bag. Can I carry this bag with me?Clerk: Sure.Passenger: May I use my frequent passenger miles to upgrade to Business Class?Topic one: Ticket Check- in Clerk: Sorry, madam, todays Business Class is full. Im afraid you cant upgrade to Business Class.Passenger:Oh, really? A

6、lright then. Do you know what else I can do with these miles?Clerk: You can exchange for free flight tickets, get discounts on hotels, automobile rentals and some other services.Passenger:OK. I see. Thanks.Clerk: Your check-in is done, madam. Please fasten these and here is your passport, ticket,boa

7、rding pass and tags on your hand-carry luggage.Passenger: OK, thank you. Is the flight scheduled to leave on time?Clerk: Yes, everything is running on time. Have a nice trip!Clerk: Sorry, madam, todays BVocabulary and Expressionspassport n. 护照luggage n. 行李upgrade v. 升舱Exchange v. 交换Tag n. 标签Check yo

8、ur understanding1.How many pieces of luggage would the passenger like to check?2.What does “frequent passenger miles”mean ?3.What else the passenger do with these miles?Vocabulary and ExpressionsChecSample Conversation 2Agent: Good afternoon, sir, what can I do for you?Passenger: Hi, is it the count

9、er for SA?Agent: Thats right.Passenger:May I check in for my flight?Agent: Ok, whats your flight number?Passenger:CZ317. Agent: Well, Im afraid that it is too early.Passenger:When will it begin?Sample Conversation 2Agent: For international flight, we begin to check in one and a half hour before the

10、departure time.Passenger:All right. And when will it be closed?Agent: Normally it is closed half an hour before the departure time.Passenger:Thanks.Agent: You are welcome.Agent: For international flighVocabulary and Expressionscounter n. 柜台flight n. 航班departure v. 出发welcome v. 欢迎Check your understan

11、ding1.What does the conversation probably take place?2.Is it the counter for SA?3.Whats the check-in time for international flight?Vocabulary and ExpressionsSample Conversation 3Agent: Hello, Sir, what can I do for you?Passenger: Hello, Id like to check in for flight CA860 to Beijing.Agent: Yes, cou

12、ld you show me your ticket and passport?Passenger:Ok, here you are.Agent: Sir, do you like aisle seat or widow seat?Passenger:A window seat, please. Agent: Ok, Here are your ID and passport, and here is your boarding pass.Passenger:Thank you very much.Agent: You are welcome.Sample Conversation 3Voca

13、bulary and Expressionsaisle seat 靠过道座位window seat 靠窗座位ID: Identification card 身份证boarding pass 登记牌Check your understanding1. Where does the passenger fly to?2.What documents are requested for checking in?3.What kind of seat does the passenger prefer?Vocabulary and ExpressionsTopic Two: For Special S

14、ituationsSample Conversation 1(Dan is flying from New York to Los Angeles. When he arrives at the airport, he goes to the check-in desk.)Agent:Good afternoon! Where are you flying to today?Dan:Los Angeles.Agent:May I have your passport, please?Dan:Here you are.Agent:Are you checking any bags?Dan:Jus

15、t this one.Topic Two: For Special SituatAgent:OK, please place your bag on the scale.Dan:I have a stopover in Chicago. Do I need to pick up my luggage there?Agent:No, itll go straight through to Los Angeles. Here is your boarding pass. Your flight leaves from gate 15A and itll begin boarding at 3:20

16、. Your seat number is 26E.Dan:Thanks.Agent:OK, please place your bVocabulary and ExpressionsLos Angeles 洛杉矶（美国的城市）scale n. (称重量的)称stopover 停留；经停Chicago 芝加哥（美国的城市）pick up 捡起；接载go straight 笔直走；走直线Check Your Understanding1. Where is the passenger flying to?2. How many bags is he checking in?3. Where is

17、 the boarding gate?Vocabulary and ExpressionsSample Conversation 2（Mr. Johnson is approaching the check-in counter with two bags and handbags. His flight has been delayed.）Clerk:Good evening, sir. Passenger:Good evening. Is this where I can check in for the flight to Phuket? Clerk:Yes, absolutely. I

18、 am afraid that your flight has been delayed by one hour and ten minutes. It will leave at quarter past twelve. Passenger:What! That is terrible. Clerk:I am sorry, sir. The delay is due to bad weather. We can hardly do anything about it. Sample Conversation 2Passenger:Right.Clerk:Can I please have y

19、our ticket and passport?Passenger:Yes. Here it is.Clerk:Thank you.Passenger:Can I take this handbag with me as hand luggage?Clerk:Sure. Provided it is small enough to fit under the seat or the hand luggage compartment. Do you have any other luggage?Passenger:Yes, I have two more bags, which I think

20、will have to go in cargo.Clerk:Did you get your luggage weighed? If it exceeds 30 kilograms, you will have to pay surcharges.Passenger:Right.Passenger:No. My luggage is within the 30 kilograms limit.Clerk:That is good. Do you have a visa to enter Phuket?Passenger:Yes, here it is.Clerk:OK. Please boa

21、rd from gate 3. The boarding will start at 11:30. Have a nice flight, sir.Passenger:Thank you.Passenger:No. My luggage is wVocabulary and Expressionsdelay v. 延误；耽搁handbag n. 小手提包；手袋board v. 上船（或飞机、火车、公共汽车）Check Your Understanding1.Why has the flight been delayed?2.What is the departure time?3.What i

22、s the boarding time?Vocabulary and ExpressionsSample Conversation 3（Mr. Johnson is checking in for a business trip but the fight is overbooked.）Clerk:Good morning.Passenger:Good morning. Is this where I can check in for the flight to Canada?Clerk:Yes, absolutely. Can I see your ticket and passport,

23、please?Passenger:Here you are.Clerk:I am sorry, sir. The flight has been overbooked.Passenger:Overbooked? I have no idea about that.Clerk:All the passengers have already checked in and there is no vacancy on that flight.Sample Conversation 3Passenger: Why? Ive got the confirmed ticket. Clerk:I am so

24、rry for the inconvenience. Passenger: I booked the ticket at your ticket office. And I was told there were vacancies on the flight.Clerk:Booking system wont show the exact remaining seats until 9 seats are left. The risk of party passengers is not excluded.Passenger:So what can I do now?Clerk:You may c