006酒店人力资源tao-oh sm rm d103vip handling

1、THEST.REGISTask：VIP任务贵宾接待Code 序号： OH-SM-RM-Objectives:and ofthiser sales,eachtraineewillbeabletoprovideguideline te to extend VIP set up at customer contactunder sary.目的VIPTHEST.REGISTask：VIP任务贵宾接待Code 序号： OH-SM-RM-Objectives:and ofthiser sales,eachtraineewillbeabletoprovideguideline te to extend VI

2、P set up at customer contactunder sary.目的VIPStandard：Allsalestesare ered toextend VIP set upto VIPguest. VIPsetupcanbeofferedonVIPsetupcategories. lrequestswill be approved byGMorManager. Beforetheguestarrival,thesalestewill brief everydepartment, doublewithGuestServiceManager.Thesalestewill meet an

3、d greetthe levelVIPguest withDirectorofSales&Marketing memberarrival.The salestewill alephonecontact with VIPguestduringthegueststay.Thesalesasso upon departure.tewill seetheVIPguest 标准VIP 培训器材：LCD,FlipChart, 培训方Training 培训步时Ice PreparedonThis training about the VIP guesndling.Whoknowwhat is VIP gue

4、st?2 10LectureRole LectureRole all answers will be written on the whit,thenshowing the right answer ( be writtenhe flipchart 1) S eheadTravelagency W.I.F.M:(Can extend VIP set up at customer contact posary circumstanShow VIP guesndling procedures on prepared flipchart 2， explain reason for each step

5、AsktraineestocommentandquestiononeachDividedwogrouptodoroleVIP : Oneisthesales( Case ex le: A VIP guest will arrival on 14:00 pm, he is from HP company as a Executive Manager with Great China, his secretary booked a deluxe suite for him and all charge will pay for his company, this time he will has

6、a meeting with Shen Mayor on second day, also havetwo assistant taking care of him. He isnt a member of SPG, but his assistant are member of this program. you are a sales manager what need you prepare and how do you handle this (案例；一个贵宾将在下午 2：00 ，到达酒店，他是惠这位经理不是 SPG 的会员，而他的两个助理是 fromtraineesandthentrainer.先学员后训导师 Review all key po:iftwoorthreeVI