拜访客户企业行动入口网站与客户关系管理方案( 页)

1、mySAP Mobile Workplace & CRMSAP 企業行動入口網站與客戶關係管理方案SAP TaiwanAgenda 議程 SAP Today, 今日的 SAP 速寫 Value Proposition SAP Mobile Business Portal & Customer Relationship Management Customer ReferenceAgenda 議程 SAP Today, 今日的 SAP 速寫 Value Proposition SAP Mobile Business Portal & Customer Relationship Management

2、 Customer ReferenceSAP TodaySAP AG 2000 年的收入: 62.6 億歐元 世界第三大獨立軟體供應商 企業應用軟體市場的領導者在120多個國家有13,500多家用戶 安装了36,000约1,000,000個用户不論公司大小都以用戶爲中心 增加客戶滿意度並增強客戶的信心 對SAP全球業務的大量投資 24,100多名員工 ( 2000年12月)SAP BEATs WALLSTREET EXPECTATION !Then WINNER of NEW, NEW ECONOMY !Gartner Ranks SAP EIP as No. 1SAP To Lead the

3、 Enterprise Portal MarketCREATEACQUIREPARTNERTopTierREACH OUT TO ALL PEOPLESHARED VISION, TECHNOLOGYPEOPLE-CENTRIC SOLUTIONSSAP Creates New Company SAP PortalsFocusing on Enterprise Portals and Business Intelligence 1000 customers 6 million users 700 employeesFirst to market with complete solutionVi

4、sionMissionBe the leading global company delivering individual people-centric solutions reaching all peopleCreate superior value and a competitive advantage for organizations and their employees, partners, and customersEmpowered people collaborate effectively anywhere, on any task, at any time, as t

5、hey want. Fully owned subsidiary of SAP AG Headquarters: Palo AltoCEO: Shai AgassiSAP Acquires TopTierTopTierThought-leading enterprise portal companyHeadquartered in the USPatented Drag & Relate and unification platformSAP and TopTier a perfect fit Complementary offeringLong-standing partnership wi

6、th SAPKey technologies already integral part of SAP offering SAP Portals Comprehensive enterprise portal platformIntegrating all major applicationsOpen partnering strategyTopTier exhibits the most visionGartner“SAP Partners with Yahoo!Yahoo!185 million people each month worldwide900 million hits per

7、 day65 % business usersStrongest Internet brandSAP and Yahoo! Share Vision and MissionFocus on people-centric solutionsPeople collaborate more easy & effectivelyReach out to all business usersSAP and Yahoo! Offer One Joint SolutionEnterprise portal solution by Yahoo! and SAPPlatform and contentSAP P

8、ortals drives joint deliveryAvailable Q2/2001“Agenda 議程 SAP Today, 今日的 SAP 速寫 Value Proposition SAP Mobile Business Portal & Customer Relationship Management Customer ReferenceDifference mySAP Workplace & Public Exchanges?MarketplaceEnterprise PortalMarketplaceEnterprise PortalMarketplaceEnterpriseP

9、ortalVendorsCustomers mySAP Workplace E-Business Platform for Bilateral Collaboration SuppliersStakeholdersPartnersCustomersm : n relationshipIntermediary1 : n relationshipCompany owned CompanyWhere do Enterprise Portals Go?IncreasingBusinessValueSimpleWeb PresenceCompanyInformationPlatformWeb Appli

10、cation &InformationIntegrationPlatformCollaborativee-BusinessPlatformmySAP WorkplaceEnterprise Portals will Replace the Desktop of Today Value Creation through CollaborationCollaboration with extended communityIncrease ProductivityEmpower the employeesEfficiently manage the supply chainFaster decisi

11、onsReduce time-to-marketServe customers betterBy understanding and acting on the right issuesWeb content managementBusiness intelligenceUsing a collaboration hubEnterprise PortalEnterprisePartnerEmployeeCustomersSupplierRevenue GenerationCost ReductionEnterprise Portal: Doubling the Productivity218%

12、100%EmployeeSales RepresentativeGeneral ManagerAverage Time Differences in % During the Last RunTime spent without enterprise portal Time saving due to enterprise portalTime spent using enterprise portal175%100%238%100%118%75%138%Reference: University of Mannheim, Prof. Dr. Franz Steffens* Please no

13、te that the costs are based on 22312 users worldwide over a three year period.of SAP Portals enterprise portal solution at SAP per month and userNet savingsCosts*Savings38 355 317 Enterprise Portal Pays Off Within its First MonthExpected savings at SAP exceed 95 million per yearAgenda 議程 SAP Today,

14、今日的 SAP 速寫 Value Proposition SAP Mobile Business Portal & Customers Relationship Management Customer ReferencemySAP.com 电子商务平台mySAP 技術mySAP 服務SAPMarkets*mySAP 工作台StakeholdersCustomers* SAPMarkets & Commerce One jointly deliver MarketSet, SuppliersEmployeesCompanyPartners產業解决方案mySAP财務mySAP人力资源mySAP電子

15、採購mySAP商業智能mySAP供應鏈管理mySAP生產周期管理mySAP客户關係管理The Sequel to the Internet RevolutionMobile business is the sequel to the Internet revolution. Everyone will be connected.0.11101001,0001970196019801990200020102020Early adoptersE-mailTCP/IPWWWHTMLE-commerceXMLWAPEveryoneMilitaryUniversitiesSpecialistsInter

16、net users in millionsUsersCompany boundariesmySAP.com WorkplaceWeb-Browser-AccessWorkplaceindustry specificrole relatedpersonalized“Drag & Relate”INTERNET-BUSINESS FRAMEWORKMarket-placeSingle Sign-on3.1HR/3 4.6FILOHRCRMKMB2BSEMAPOBWCFMmySAP.com-KomponentenopenInternetstandardsR/2Not-mySAP.comPartner

17、SAPinternalexternalmySAP.com-Internet-ServicesOther Internet-ServicesCock-pitsNon-SAP Named UsersSAP Named Usersinside mySAP.comPotentially non-SAP Named UsersOtherSystemsLegacy-SystemThe Pervasive Computing Waveshandheldsmart2001 2002 2003 2004invisibleFrom the handhelds of the present to the invis

18、ibles of the future SAP is always preparedRedefining Enterprise Portal SolutionsEnterprise Portal PlatformBusiness Intelligence PlatformOpen architectureOpen data warehousing platformJava and .Net supportXML-based meta data exchangePortal builderOLAPiView technologyMulti-dimensional information mode

19、lsContent managementWeb and ad-hoc ReportingRetrieval and classificationAnalytical Applications platformUnificationRole managementPlatformContentYahoo!content GenericiViews BusinessApplica-tions Roles, Worksets, Cockpits, Industry Solutions SetsUnifiers ReportsKPIs BusinesscontentDatamodels Supplier

20、EmployeePartnerCustomerPeoplemySAP Workplace Enterprise PortalKey Capabilities of a Complete CRM SolutionWhoSalesServiceMarketingExecutivesWhatServiceTransactFulfillEngageCustomerInteractionCycleWhich wayInternetMobileTelephonyHowOperationalCollaborativeAnalyticalWorkplaceMarketingSalesServicemySAP

21、客戶關係管理解決方案內建主要功能領域Mobile SalesMobile ServiceTelesalesTeleserviceInternet customer self-serviceInternetsalesInternetmarketingCampaignInternetTelephonyMobileTelemarketingMobile Workplace Roles and ApplicationsHandheld ServiceMobile ProcurementHandheld SalesTravel ExpensesTravel ReservationsLeave Reque

22、stsCustomer AlertsSales ReportsKarenJohnSusanService TechnicianSalesManagerProcurementManagerMini Apps / Mobile Applications User RolesScenarioTop 10 Sales Pipeline Top 10 Pipeline Projects (Status A, B, C, D) By period or annual total Subsidiary column can be addedTop 10 Messages by Installation To

23、p 10 Customer Messages by Installation in current week Includes Systems with Status D, T, P Switch between Only Status P and All StatusAgenda 議程 SAP Today, 今日的 SAP 速寫 Value Proposition SAP Mobile Business Portal & Customer Relationship Management Customer ReferenceOfficial SAP figuresmySAP Workplace

24、 installations: 2 317At customers1 349At partners968mySAP Workplace licensed users: 5 701 528Standalone mySAP Workplace871 120*As part of mySAP.com4 830 405* Without external communities / SAP MarketsNumber of Workplace installations8881114235896018441946208321602284715790870917100124061099050010001

25、500200025003000JanuaryFebruaryMarchAprilMayJuneInstallationsInstallations with systems, i.e. licence key call-offsSold Workplace users component pricelistSold mySAP.com users by regionTop Ten deals Sold usersNew in JunemySAP Workplace“Aligning Visions - Aligning Internet Strategies”Hewlett-Packard C

26、o., USAHP, providing computing and imaging solutions and services for business and home, is focused on capitalizing on the opportunities of the Internet and the proliferation of electronic services. The companys more than 36,000 products are used by people for personal use and in industry, business,

27、 engineering, science, medicine and education. In addition, the company makes networking products, medical electronic equipment, instruments and systems for chemical analysis, handheld calculators and semiconductor products. HP has 83,200 employees worldwide and had total revenue from continuing ope

28、rations of $42.4 billion in its 1999 fiscal year. SUCCESS SLIDE/“mySAP.com aligns with HPs vision for the next chapter of the Internet, and our new mySAP.com development initiatives allow us to continue to offer our mutual customers the best solutions for their business needs particularly in the are

29、a of highly scalable, highly available Internet solutions. mySAP.com is set to help us become more efficient and effective in our operations, ultimately benefiting not only HP, but also our customers and partners.” Nick Earle Vice President and Chief Marketing OfficermySAP Workplace / ESS“mySAP Work

30、place/ESS Making Colgate a Better Place to Work”Colgate-Palmolive, USWith more than 39,000 employees and worldwide revenues of $9+ billion, Colgate-Palmolive is a world leader in Oral Care, Personal Care, Household Surface Care, Fabric Care and Pet Nutrition. The headquarter of Colgate-Palmolive is

31、in New York. Colgate-Palmolive sells its products in over 200 countries and territories around the world under such internationally recognized brand names as Colgate, Palmolive, Mennen, Softsoap, Protex, Kolynos, Ajax, Axion, Soupline, Suavitel and Fab, as well as Hills Science Diet and Hills Prescr

32、iption Diet pet foods.Besides using mySAP Workplace enterprise portal in conjunction with Employee Self-Service, Colgate-Palmolive runs mySAP HR and several other e-business solutions from SAP. SUCCESS SLIDE/“While cost savings is not an insignificant aspect of our decision to use mySAP Workplace in

33、 conjunction with (SAP) Employee Self-Service, the primary goals were to make us a faster, smarter organization and foster the ”Colgate Becoming the Best Place to Work” spirit. One way to accomplish this is to provide employees with easy access to current, accurate information. Also, self-service is

34、 a way for employees to provide accurate information to the company about themselves.”Dave Stevens Associate Director, Global Information Technology Workplace, CRM, SCM, BI “Good Food - Good Life”Nestl, SwitzerlandWith a total workforce of 231,000 people in more than 500 factories worldwide, and a c

35、onsolidated turnover of CHF 75 billion.Nestl is Switzerlands largest industrial company and the worlds leading food company. Nestl products are available around the world. The main product areas are: Baby Foods & Cereals, Milk & Dairy, Breakfast Cereals, Desserts, Snacks & Ice Cream, Chocolate & Con

36、fectionery, Whats Cooking, Hot & Cold Beverages, Mineral Waters and Pet Care.SUCCESS SLIDEWith mySAP.com, we will rapidly build a strong, tightly integrated group IT infrastructure that will allow focused customization to user needs without surrendering the benefits of groupwide standardization.Mari

37、o A. CortiChief Financial OfficermySAP Workplace “mySAP Workplace is a Significant Increase in Usability”Samsung Electronics, KoreaFounded in 1938, Samsung is one of Koreas leading companies focusing on sectors as diverse as electronics and banking. In addition Samsung plays also a major role in a v

38、ariety of service related industries. Committed to the use of Internet and the chances resulting from e-business Samsung strives to become one of the worlds most widely recognized brands in all of the industries served. Samsung is a worldwide operating company with more than 161.000 employees. Samsung has had total revenues exceeding 93,5 billion US dollars in its 1999 fiscal year.SUCCESS SLIDE/“Before the mySAP Workplace, users had to log on several times entering their IDs and passwords. Now with the mySAP Workp